Firstbase readily agreed to survey our drains on a weekend – very convenient for me. Once again we had a rat in the house and suspected that it got in through the drains, although we had a survey previously by another firm that failed to find anything. Dean's experience really showed – he assured me that he would find the problem and carried out a thorough survey as I watched on his CCTV. Initially everything looked OK but he persevered and found an uncapped disused side drain off to one side. His team quickly and neatly dug out beneath the patio to investigate further and the camera confirmed that it was a point of entry. They capped it off, sleeved the drain and replaced the patio slab, as good as new. The rat scarpered during the job – jumping off the roof and running down the garden! It’s been two weeks now and no more rat problems. The whole team on the job were hardworking, tidy, helpful and polite. The price was good and Dean went the extra mile in tracking the problem down. If you’re concerned, their van is discreet and principally promotes their drainage services. We’d had an on-going rat problem and tried everything to stop it – blocking holes, mesh on vent and gutter pipes, sonic repellents & mothballs but to no avail. Therein lies our lesson; the common advice on the Web is true – if you have a rat under the floor then it most probably got in through the drains. If you have rats and Firstbase cover your area then I recommend that you give them a call.