Firstbase Drainage Services

Dean Richardson sorted a blocked shower outlet for even less than the (already reasonable) call out fee he quoted, and even threw in a tiling repair without making any extra charge. He was also happy to come back and sort a further problem, not of his making, without any charge at all. He was very pleasant and helpful.

I contacted Dean but he was on a job so told me that he would call me back. Sometimes this doesn't happen but Dean did call me very soon afterwards. He came out to my house later that same day. He quickly identified the problem with my drains and cleared them within a minute or so. He then did further investigation as to why they were getting blocked and narrowed it down to a U-trap where my drain goes out to the main drain in the road. This is common apparently with older properties. He checked the pipes with a camera and jet cleaned the U-trap. He was very honest and said that it will block again at some time but it is impossible to say when. He also said that the U-trap can be removed and replaced with a straight section of pipe and that it was a two hour job. I will definitely use Dean again as he was reasonably priced, efficient, honest and friendly.

I had given up hope of ever solving the problem I had at my premises in North London particularly since I had previously had cameras down my drains and the problem wasn’t discovered. 4 years of intermittent rat problems under the floorboards and two years of drain smells coming and going. Lanes for Drains came out about 25 times... I had been assigned my own Thames Water engineer... he didn’t find the problem... So after having cameras down my drain previously, pest control trying to get rid of rats, drain people coming out and cleaning my gullies, me spending £600 pulling up a laminate floor to look for a sewage leak.... Dean came and identified a disused pipe which rats had eaten through the rubble to get to and he plugged it... job done in an hour! Cannot praise him highly enough. A huge thank you!! Fiona

I asked Dean to investigate a couple of problems relating to drainage smells and he was exceptionally knowledgeable and helpful. He fixed one problem very quickly and very thoroughly. With the other he had to do some detective work because what was happening did not seem to be physically possible. However, he persevered and came up with an explanation. He was on time and he was good value. I'd definitely hire him again.

We called out Dean because our house smelt of sewage and the smells were not going away, whatever we did and whoever we consulted. He was brilliant. He worked fast at identifying the problem ( in fact, several problems) and solved it. After months of terrible smells thanks to Dean, the smells have gone. He took us carefully through the causes, explained what he had done to remedy the situation and we do understand it now. He went about the work in the least disruptive and most cost efficient way. Dean is fast, efficient, competent and caring and as far as we are concerned worked miracles ( but explained them too which mattered!).

We had problems with rats getting into our loft. Dean quickly identified the problem and managed to resolve it, without any drama. I would thoroughly recommend Dean.

Dean and his colleagues turned up at the agreed time. They surveyed our drains, identified two breaches and lined the offending pipe, all within three hours and in the pouring rain. The charge was reasonable and value for money. They were skilled in what they did and a pleasure to deal with. We would use Firstbase again and we're happy to recommend them. Howard 08/08/2017