Endorsed by Which?

Fitters Rates Ltd

4.9

58 Reviews

Opening Hours
Today - 08:00–16:00
  • Monday 08:00–16:00
  • Tuesday 08:00–16:00
  • Wednesday 08:00–16:00
  • Thursday 08:00–16:00
  • Friday 08:00–16:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

May 2019

About

Window Fitters Rates based in Cardiff supply and install windows, doors and conservatories throughout South Wales, and beyond to residential and commercial customers. We supply high quality windows and doors and glazing services, at extremely competitive prices, backed by exceptional customer services and after sales care. With the assurance for our customers of glazing industry approved installers, certified, who have a great deal of glazing expertise.

What we do

  • Glaziers

    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Aluminium Windows
    • Double glazed units
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • Doors

    • Bi-fold doors
    • Fire doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
58 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
NEW WINDOWS
Customer Service
Quality
Value
This company come highly recommended. Very polite, reliable and they did a great job at replacing my windows. From start to finish the team have been a pleasure to deal with. I was expecting to come home from work to some mess but my house was spotless and so were my newly decorated walls after installation of the windows. A very professional service.
Customer in Cardiff Posted on 24/10/2024 , work completed 24/10/2024
Replacement of uvpc front door
Customer Service
Quality
Value
We would recommend this company to anyone looking to install or replace doors and windows. They were very easy to deal with and simply did what they said they would do and at a competitive price. The fitters were punctual, very efficient and knowledgeable and carried out the work without any fuss at all. We also appreciated them clearing up afterwards without being asked. Great company, great workl
Customer in Cardiff Posted on 13/08/2024 , work completed 13/08/2024
The trader replied (on 23/08/2024)
Thank you so much for giving us such a wonderful review, we certainly appreciate it and are so pleased that you were happy with our service. We pride ourselves on being efficient and knowledgeable as well as punctual. Should you require any further window or doors from ourselves, please do not hesitate to contact us. Thank you once again - WFR
Excellent service from start to finish
Customer Service
Quality
Value
I recently had new windows installed by Sam at Window Fitters Rates, and I couldn't be happier with the results. The service was excellent from start to finish. Sam worked quickly and efficiently, demonstrating clear pride in his work. The craftsmanship was outstanding. I wouldn't go anywhere else now and will recommend their services to others.
Customer in Caerphilly County Borough Posted on 05/08/2024 , work completed 26/07/2024
The trader replied (on 08/08/2024)
We are thrilled that you are happy with your windows fitted by Sam. Should you wish to upgrade any further doors in the future, please do not hesitate to contact us and we would be delighted to give you a further quote and undertake the work. Many thanks again.
French Doors
Customer Service
Quality
Value
Product details were absolutely crucial for me to choose the right trader to supply and fit these French doors. Excellent customer care and people skills. They cleaned where needed during fitting they were precise in the finishing to my French doors. After fitting they gave me some tips in do and don’t to get the best lifetime results in these French doors. I was very impressed with everything from the time of arrival to departure the workmanship, knowledge and cleanliness that was evident from this company. Thank you Window Fitters Rates.
Customer in Cardiff Posted on 02/08/2024 , work completed 30/07/2024
The trader replied (on 08/08/2024)
Thank you so much for our review and taking the time to leave us a review, it was a pleasure to work with you and should you require further windows or doors in the future please do not hesitate to contact us.
Fabulous doors and windows
Customer Service
Quality
Value
We are absolutely thrilled with our bi-fold doors and large kitchen window to our new extension and our side door and bedroom window. Dexter and Sam took great care in ensuring there was no mess and everything was fitted to perfection and with a smile - the boys don’t drink much tea either which is an added bonus as I didn’t have to make endless cups!! Thank you for a brilliant after service and ensuring we were happy. Will be using you again in a few months. Nic x
Customer in Cardiff Posted on 11/06/2024 , work completed 25/04/2024
The trader replied (on 27/06/2024)
Thank you for taking the time for leaving a review on our page. We pride ourselves on making sure everything is fitted to perfection, and look forward to working with you again.
Replacement windows
Customer Service
Quality
Value
Excellent service, had 4 windows replaced today. Fitters arrived on time and were very courteous and helpful. Fitted in a day, great work and the windows are excellent. Already recommended and will recommend again. They even cleaned up and removed debris Thank you Dexter, great work.
Customer in Cardiff Posted on 01/09/2023 , work completed 31/08/2023
The trader replied (on 04/07/2024)
Thank you for taking the time to reply and for your lovely comments. We look forward to working with you again in the future.
Great door and finish
Customer Service
Quality
Value
Replacement back door and window - used the Truedoor designer and received initial quote, followed by team coming to measure up. Door/window took about 1 month to be made to my specifications. Great quality door/window and handles. Took the morning to fit - the team were polite, tidied up after themselves and was a great finish. I will use their services again.
Customer in Cardiff Posted on 12/03/2023 , work completed 09/03/2023
The trader replied (on 04/07/2024)
Thank you for taking the time to give us a review. We are pleased to hear that you are happy with our service and look forward to working with you again in the future.
Great team, good work, very pleased!
Customer Service
Quality
Value
Installed bay windows and a new front door. From Mike, who gave us good advice on what to have and Noel and Sam performing the install, we received excellent and professional service from start to finish. Good clean workers. More than pleased with windows and door and would highly recommend.
Customer in Cardiff Posted on 27/01/2023 , work completed 27/01/2023
The trader replied (on 04/07/2024)
Thank you for using our services and we are pleased that you are happy with the installation. We look forward to working with you again in the future and appreciate the time you have taken to give us a review.
Perfect front door!
Customer Service
Quality
Value
Had the guys fit my new front door this morning. Turned up when they said they would. Did an amazing job of fitting new new front door. I’m over the moon with it. Can’t fault them at all! Would definitely recommend using fitters rates.
Customer in Cardiff Posted on 20/12/2022 , work completed 20/12/2022
Highly Recommended
Customer Service
Quality
Value
We are delighted with our new bay windows and front door which were supplied and fitted recently. From the the very first survey and quote to the completion of the job. We experienced a high quality, efficient, sooth running and friendly job. The process was exactly as described by Mike who did the survey, with no surprises. Noel and Sam worked hard and were friendly and sympathetic to our situation. They replaced our old double glazed windows, which I thought were okay. However, now that the weather has got colder in December. We are noticing a big difference in the way that the heat is being retained in the house. I am happy to recommend Windows Fitters Rates to anyone that is thinking of getting new windows and doors..
Customer in Cardiff Posted on 06/12/2022 , work completed 16/11/2022
Superb Work
Customer Service
Quality
Value
I have just had all my upstairs windows replaced with fully flush UPVC black windows. My house if circa 400 years old so i needed the work done sympathetically. I found Fitter Rates not only highly competitive on price, but also polite and extremely helpful and knowledgeable. The two window fitter who completed all the work were Noel and Sam, both were diligent in their work, worked extremely hard, and advised me of all the work that they did step by step. They also cleaned and cleared up after themselves each day. this was no small job, however, it was undertaken superbly. i would 100% recommend this company for your window and door replacements. I will use them again when i decide to have my downstairs fitted with new windows.
Customer in Newport Posted on 28/11/2022 , work completed 25/11/2022
The trader replied (on 23/08/2024)
Thank you for leaving us such a wonderful review! We will pass on your thanks to our team and in particular Noel and Sam. We pride ourselves on being professional and helpful, please do not hesitate to contact us should you require any further products from ourselves. Thank you again - WFR
New Windows, French Doors & Composite Front Door
Customer Service
Quality
Value
Noel & Sam are a credit to the company. They were here for three days and politely put up with me following them around as I am nosey. Very professional, no fuss installation and left no mess. Our house looks so much improved & already feeling the benefits. Very pleased with the price too. Thanks guys.
Customer in Cardiff Posted on 13/11/2022 , work completed 11/11/2022
Five star service and product.
Customer Service
Quality
Value
Ten windows, a composite door and sliding porch door ordered at the end of February and fitted in four days in the first week of April. The service has been excellent, along with the clean and professional fitting, carried out by Sam and Noel. The product is very good quality and has made an immediate difference to heat loss and outside noise levels in the house. Cost of supply and fitting were very reasonable. An excellent company to deal with, many thanks to all involved.
Graham in Cardiff Posted on 08/04/2022 , work completed 07/04/2022
The trader replied (on 23/08/2024)
Thank you so much for such a wonderful review, we are so please you are happy with your windows, composite door and sliding porch door. We will most certainly pass on your thanks to our team in particular Sam and Noel. Thank you again - WFR
Friendly and professional service
Customer Service
Quality
Value
Fitters Rates Ltd fitted 23 windows in my house. The process of choosing the most suitable frames and fitting information was made easy by the good advice and friendly assistance provided. Despite some delay due to admin difficulties and the virus, the work was carried out with a minimum of disruption taking into account the time of year and that we were close by. Overall I am very satisfied with the work which was done in a professional way and at a competitive cost.
Customer in Gloucestershire Posted on 08/12/2021 , work completed 16/11/2021
The trader replied (on 23/08/2024)
Thank you for leaving us such a great review with regards to fitting your 23 windows. Please do not hesitate to contact us should you need any further products or services from us. Thank you again - WFR
Efficient courteous and reasonable
Customer Service
Quality
Value
I purchased three UPVC windows from this company on the recommendation of a tradesman who had worked with them previously and I wasn’t disappointed at all. I needed three windows, two small ones in my bathroom and one large one in a bedroom. Their response was prompt and I was pleased to be able to purchase the two smaller windows in black and the larger in white, and they are all sash windows, following the design of the house’s original windows. I am very pleased with them-they look fantastic, and the installation process was quick and very efficient . The tradesmen arrived on time and worked quietly and consistently and were very courteous. They cleaned the area well when they had finished. Also o the windows were very reasonably priced.
Customer in Cardiff Posted on 29/10/2021 , work completed 28/10/2021
Love my doors
Customer Service
Quality
Value
We had a new front and back door fitted today by Mike and a lovely young lad, the work was done to a very high standard, everything was explained to us about using the doors to keep them working correctly, their prices are very competitive would highly recommend them to anyone love the new doors. Office staff always helpful and friendly and nothing was too much trouble if you had any questions, thanks again guys for doing such a fab job greatly appreciate it .
Customer in Cardiff Posted on 16/09/2021 , work completed 16/09/2021
5 stars!!
Customer Service
Quality
Value
Amazing service by Fitters Rates...I am over the moon with my new windows and front door...in contact with updates throughout. Brilliant guys who installed, polite/efficient and left the house inside and out spotless. Excellent quality standards, they clearly take a lot of pride in their work...can not recommend enough...thank you again Mike and team👍😁.
Customer in Cardiff Posted on 28/07/2021 , work completed 28/07/2021
Complete Installation
Customer Service
Quality
Value
I personally highly recommend this family run business well I can say plenty a caring, friendly go out of the way for you, always telling & showing you what they are doing the fitters 2 young men came out on the 19th July in this heat to installed a complete windows & doors installation, before they started they laid dust sheets down, then one by one all the windows out & doors. Amazing work, always cleaning up after them, Excellent service, reliable, friendly. Definitely, be used & recommended..
Customer in Caerdydd Posted on 22/07/2021 , work completed 22/07/2021
Great Value for Money
Customer Service
Quality
Value
I obtained 4 quotes to replace a pedestrian door into my garage. Fitters Rates was the cheapest and were the easiest people to deal with, so I chose them. One of the other companies subjected me to an hour's hard sell. I was quoted mid-May for completion, which they comfortably met. The work was completed by 2 young polite and friendly fitters who only took an hour or so to complete the job. They cleaned up afterwards and gave advice on how to look after the door. I was well pleased with the result.
Customer in Cardiff Posted on 11/05/2021 , work completed 10/05/2021
Efficient good work
Customer Service
Quality
Value
We used Mike and his team following recommendations from friends, they were also the most competitive of the quotes we found. The boys who fitted the two windows were polite and efficient, the area was left clean and tidy and they were happy to answer any questions we had. I wouldn't hesitate to use Mike and the team again.
Customer in Cardiff Posted on 05/05/2021 , work completed 04/05/2021
Highly Recommended A+++
Customer Service
Quality
Value
I was looking at getting my windows replaced for over a year, I studied different window companies and I am over the moon that I choose Fitters Rate Ltd. They weren’t just the best on price, the quality and workmanship was spot on... couldn’t recommend this company more. Thanks 😊
Luke in Vale of Glamorgan Posted on 25/03/2021 , work completed 18/03/2021
Quality products and great customer service
Customer Service
Quality
Value
Dexter and his team have been brilliant. The doors we needed and new window came promptly and we have been happy with the customer service we received. We have previously used them for new windows in the front of the house and they again are quality products at really competitive prices. Would recommend and will be definitely using them again.
Customer in Vale of Glamorgan Posted on 05/03/2021 , work completed 03/03/2021
Repeat customer
Customer Service
Quality
Value
Thank you to Mike and the team for the great service once again. Window fitters rates were by far the most competitive of all companies that priced my windows and I’m absolutely delighted with the end result. I cannot recommend enough and am looking forward to them updating my front door in the near future.
Customer in Cardiff Posted on 19/12/2020 , work completed 15/09/2020
Very satisfied customers
Customer Service
Quality
Value
We have used this company for several years, on all our properties, and have always found them to be first class. To date they have fitted four front doors, eight windows, and a set of French doors. The work has always been carried out in a professional manner, have always arrived on time, and kept us informed if there are issues with the job. The fitters are polite, respectful of our property, and always leave the site clean and tidy, and never leave anything on site for us to dispose of. Our tenants have also given us the same feedback. We have no problem in recommending this company 100%.
Customer in Cardiff Posted on 12/12/2020 , work completed 26/11/2020
Excellent service and product
Customer Service
Quality
Value
Amazing service from a very professional team. All prices were competitive and a range of styles. Always friendly and all work completed to a high standard would definitely recommend
Customer in Cardiff Posted on 10/12/2020 , work completed 03/12/2020
Bifold doors
Customer Service
Quality
Value
I researched the cost of purchasing and installing 5 door bi-fold doors to my kitchen extension. Fitters Rates came in by far the cheapest. I was a bit concerned that at the price they quoted the quality my be lower than the others but I needn’t have worried. They said they would come out to measure and that installation would be two weeks later... this is exactly what happened. The fitters were quick, efficient, tidy and polite... I couldn’t have asked for more. The door closer/restrictor bar on the main door bent after being caught in the wind. They came out to sort it. I also brought their attention to a small scratch on the inside of the double glazing. Again no trouble in replacing the whole panel. I have already recommended them to friends!
Customer in Cardiff Posted on 09/12/2020 , work completed 16/09/2019
Quality products, excellent value
Customer Service
Quality
Value
I have used Mike and the team to supply windows, patio doors and composite doors on numerous properties, they have a wide range of high quality products that are excellent value for money. They are professional in their approach from quotation through to installation and always on hand to answer any queries you may have. Overall a brilliant and reliable outfit.
Customer in Cardiff Posted on 08/12/2020 , work completed 10/06/2020
Great service. Love my sash windows!
Customer Service
Quality
Value
We have had two properties completed by window fitters rates and have never been let down. My windows are beautiful and receive many compliments due to them being grey box sash. We even had them back to complete bi-folds shortly afterwards. I have and will continue to recommend them as I found them the best for both quality and price. Thank you again
Customer in Cardiff Posted on 08/12/2020 , work completed 01/11/2019
The trader replied (on 23/08/2024)
We are so pleased you love your windows and all the fabulous compliments that you have received and continue to receive. We pride ourselves on both quality and price and look forward to hearing from your family and friends that would perhaps like to use our services - Thank you again - WFR
Doors fitted
Customer Service
Quality
Value
Set of doors fitted to a exceptionally high standard. My wife dealt with the team of fitters who were extremely polite and carried out the work really well. Will be going back for any other glazing needs in the spring. Windows and Canopy coming next.
Customer in Cardiff Posted on 26/11/2020 , work completed 26/11/2020
Excellent service & price.
Customer Service
Quality
Value
Patio doors fitted. They were very friendly and did an excellent job. Could not fault them.
Terence, South Glamorgan Posted on 10/02/2020 , work completed 10/02/2020
Highly recommended.
Customer Service
Quality
Value
Arrived on schedule, work completed as detailed. Tidied up after work. Good communications with company.
Jan, South Glamorgan Posted on 13/01/2020 , work completed 13/01/2020
1st class service and professional
Customer Service
Quality
Value
Replacement of Door and 2 windows. Great price, professional. Excellent service, no mess, team were very polite.
Rebecca, South Glamorgan Posted on 18/12/2019 , work completed 18/12/2019
Quality, efficient and professional
Customer Service
Quality
Value
Replacement of old wooden sash windows with new double glazed JPVC windows. Great price, quality finish, considerate workforce and good support after install. Would recommend.
Craig, South Glamorgan Posted on 19/11/2019 , work completed 19/11/2019
Professional.
Customer Service
Quality
Value
7 windows, 2 patio doors & garage door. Excellent customer liaison & care. All work carried out to a high standard. Courteous & friendly fitters. Completed on schedule.
Christopher, South Glamorgan Posted on 17/07/2019 , work completed 17/07/2019
Excellent service.
Customer Service
Quality
Value
Window trade Fitters Rates have done an amazing job replacing the windows & doors on our holiday cottage in Pembrokeshire. They have also supplied & installed 8 metre Bi-Folds, new front door & windows in our house. We would highly recommend for service, value & quality of products.
Laura, South Glamorgan Posted on 09/05/2019 , work completed 09/05/2019
Neat work and professional
Customer Service
Quality
Value
Took longer to get the new door than expected but great job on fitting it, really neat work and finish, very polite staff.
A, South Glamorgan Posted on 12/03/2019 , work completed 12/03/2019
Excellent service
Customer Service
Quality
Value
Boys turned up at time stated and did a great job. No mess to clean up. Highly recommended to anyone. Thanks for the fantastic service.
Alice, Gwent Posted on 21/02/2019 , work completed 21/02/2019
Top job - highly recommend.
Customer Service
Quality
Value
On time, efficient, cleaned up after themselves. Excellent job. Will be using them again.
Andrew, South Glamorgan Posted on 15/01/2019 , work completed 15/01/2019
Fantastic job.
Customer Service
Quality
Value
The workmen were brilliant, arrived on time, did a fabulous job. Cannot fault this firm. Cleaned up when they finished, just brilliant, best ever.
Which? Trusted Traders Consumer Posted on 17/12/2018 , work completed 17/12/2018
The trader replied (on 23/08/2024)
Thank you for leaving us a review, we are pleased that you are happy with your products and should you require anything in the near future, please do not hesitate to contact us for a non-obligation quote. Thank you again - WFR
Professional, prompt, polite, excellent job.
Customer Service
Quality
Value
Professional, prompt, polite, excellent job.
Stephanie, South Glamorgan Posted on 15/10/2018 , work completed 15/10/2018
Great job
Customer Service
Quality
Value
Very good job. No mess. Would highly recommend.
Mark, South Glamorgan Posted on 29/08/2018 , work completed 29/08/2018
Window & French door's
Customer Service
Quality
Value
The fitters were very professional and also very friendly, really nice, polite and courteous. Fitted the window with no fuss and solved the problem with the upstairs French doors easily.
Andrew, South Glamorgan Posted on 02/08/2018 , work completed 02/08/2018
Tidy and professional
Customer Service
Quality
Value
The fitters arrived on time and completed the work speedily leaving no mess. They were friendly and efficient.
Christopher, South Glamorgan Posted on 05/06/2018 , work completed 05/06/2018
Fast and efficient
Customer Service
Quality
Value
Fast and efficient service, clean and tidy. Only took two and a half hours very, very impressed. If we move and need a new door again I will definitely use them again.
Adam, South Glamorgan Posted on 23/05/2018 , work completed 23/05/2018
Perfect job
Customer Service
Quality
Value
FRL gave me a quote that was almost 50% less than 5 other big name companies unlike the others, there was no hard sell. End product is flawless, I can't recommend enough. Noel was also a total professional.
James, South Glamorgan Posted on 16/05/2018 , work completed 16/05/2018
The trader replied (on 23/08/2024)
Thank you for leaving us such a great review. We pride ourselves on being professional and should you require any further windows or doors in the future, please do not hesitate to reach out to us. Thank you again - WFR
Brilliant job
Customer Service
Quality
Value
Nice guys, really polite and helpful. Would definitely recommend.
Heather Kim, Gwent Posted on 26/04/2018 , work completed 26/04/2018
Brilliant job well done
Customer Service
Quality
Value
Excellent the men cleaned everything up inside & outside. Very polite men made me feel at ease and my French doors are wonderful. Thank you guys.
Susan, Gwent Posted on 23/04/2018 , work completed 23/04/2018
Good job done
Customer Service
Quality
Value
Punctual & professional. Field & office teams informative & helpful. Job completed efficiently & room left in a clean state. Window was to the required specifications and of good quality. Would definitely use again!
Kellie, South Glamorgan Posted on 23/04/2018 , work completed 23/04/2018
Excellent result
Customer Service
Quality
Value
Good professional service. Took two days - faster than the three quoted. Fitters professional and helpful tidied up after the job and would recommend them to friends.
June, South Glamorgan Posted on 04/04/2018 , work completed 04/04/2018
Helpful and professional
Customer Service
Quality
Value
We have been very satisfied with this company from initial contact through to completion of fitting the door. They gave us a lot of help with initial selection, and then installed it to a very professional standard. All the team have been very courteous.
Andrew, South Glamorgan Posted on 07/03/2018 , work completed 07/03/2018
Top Class
Customer Service
Quality
Value
In & out. No fuss. Clean. Quick. Good finish. Right price. Nice chaps.
Stanley, South Glamorgan Posted on 22/02/2018 , work completed 22/02/2018
My review
Customer Service
Quality
Value
Brilliant job.
Which? Trusted Traders Consumer Posted on 16/02/2018 , work completed 16/02/2018
Very professional
Customer Service
Quality
Value
Very professional, hardworking and thorough. Great team and very polite. Prepped area with ground sheets and tidied up afterwards.
Kenneth, Gwent Posted on 14/02/2018 , work completed 14/02/2018
Top Quality at Reasonable Price
Customer Service
Quality
Value
Top quality service and job by the guys on site and in the office. Were on site within a minute of when they said they'd arrive, ladders were off the van before I'd opened the front door. Pleasant and polite guys on site and updating me. Top quality job and very reasonable price place was spotless once they finished on site, highly recommend these guys!
Darren, South Glamorgan Posted on 01/11/2017 , work completed 01/11/2017
Professional and clean
Customer Service
Quality
Value
The standard of work was first class. The builders were very polite and cleaned up after themselves before they left each night.
Vivian, South Glamorgan Posted on 01/06/2017 , work completed 01/06/2017
Efficient business
Customer Service
Quality
Value
I had some windows replaced by Fitters Rates Ltd and am very happy with the job. Everything looks good and the team of fitters were very efficient and cleaned up after themselves. They were great and I would recommend the company to other customers.
Which? Trusted Traders Consumer Posted on 12/04/2017 , work completed 12/04/2017
New windows
Customer Service
Quality
Value
We had new upvc windows, patio doors , back door and a composite front door fitted. We also had new soffits, guttering and down pipes. We were very pleased with the work carried out and would highly recommend this firm.
Which? Trusted Traders Consumer Posted on 17/03/2017 , work completed 17/03/2017
Spot on job
Customer Service
Quality
Value
I had 10 windows installed on my property last year and was very pleased with the job. I have used the company before and would have no hesitation in recommending them to others. Everything was spot on throughout the process and I've had no remedial issues.
Which? Trusted Traders Consumer Posted on 15/12/2016 , work completed 15/12/2016