The owner of the company, Simon is both arrogant and rude, his attitude is ‘if you don't like it you know what you can do’. The engineers repeatedly fail to turn up despite making an appointment. When engineers are unable to attend the company does not even call out of courtesy to let customers know. Today despite being told an engineer would be out quickly no one turned up and I received no telephone call explaining why and this has happened multiple times. Even when an engineer does come out they do not fix the issue and I am forced to call back days later. Several times someone has supposedly fixed my toilet, tap and drain but clearly they do not know what they are doing as I have the same ongoing issues. I certainly would not recommend and I will be demanding the cancellation of my policy.