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Flatley Heating Ltd

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4.9

11 Reviews

About

This business has not added a description yet.

What we do

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
    • Immersion Heaters
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Gas installers

  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom Installation
    • Bathroom design services
    • Bathroom refurbishment
    • Bathroom suppliers
    • Bathroom tiling
    • Wet rooms
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Gas cooker installation
    • Gas cooker repair
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • More Services

    • lpg

Customer reviews

4.9
11 reviews
Customer Service
5.0
Quality
5.0
Value
4.7
Sort by
Polite, hard working and friendly
Customer Service
Quality
Value
All the work was carried out efficiently and without any problems and within the timescale quoted. We felt totally comfortable throughout. Would highly recommend.
Shaun in Northamptonshire Posted on 10/07/2020 , work completed 09/07/2020
Very pleased with the prompt and efficient service provided. Great value for money, too.
Customer Service
Quality
Value
My initial call to Flatley Heating was answered promptly and the repair was arranged for the following day. Nick repaired and serviced our boiler. He was polite and efficient and quickly found the problem that needed fixing. He maintained good social distancing and cleaned up thoroughly, including sanitising surfaces he had touched. Overall, great communication, friendly and helpful staff. I would highly recommend this company and will certainly be using them again.
Amanda in Northamptonshire Posted on 08/07/2020 , work completed 07/07/2020
Prompt efficient service
Customer Service
Quality
Value
Flatley Heating Ltd responded quickly to our request for a service on our gas boiler, despite the Coronavirus situation, and we were given an appointment for their first day back at work. The operator phoned to let us know he was on his way just prior to the appointment time. He observed the current regulations around coming into our house, was polite and considerate and he carried out the service to our complete satisfaction, giving us advice about our boiler. We thought the charge was very reasonable and we would not hesitate to recommend this company.
Tricia Posted on 01/07/2020 , work completed 01/07/2020
I wish we had started using Flatley Heating Ltd a lot sooner!
Customer Service
Quality
Value
Up until a few months ago we subscribed to BG's Homecare Plan which "entitled" us to an annual boiler and gas fire service. Over the last couple of years this entitlement became increasingly difficult to claim as BG kept cancelling the appointments at the very last minute (usually at the end of the day on which they were supposed to turn up). So we contacted Flatley Heating instead who are local to us (Towcester) and guess what? They turned up exactly on time, did a fantastic job, really professional, they were a pleasure to have in our home and charged us considerably less than what we had been paying to BG on an annual basis. I can't sing the praises of this company highly enough. If you're paying for a BG Homecare Plan (and even if you're not) think about switching to Flatley Heating Ltd. They are totally dependable, have unquestionable integrity and you might just save yourself some money.
Customer in Northamptonshire Posted on 21/12/2019 , work completed 22/11/2019
Great service
Customer Service
Quality
Value
I thought the days of good customer service had gone. Not so with Flatley - polite, efficient and pleasant to deal with from start to finish. Will definitely use again.
Ann in Northamptonshire Posted on 06/11/2019 , work completed 14/10/2019
Boiler service
Customer Service
Quality
Value
Steve from Flatley Heating did a great job. He arrived promptly, was friendly, professional, neat, thorough and happy to explain what he was doing. He was due to service two boilers in the property but patiently explained why he couldn’t access one as it was boxed in by a kitchen cupboard. That was our error but he is due back in a week or so when we will ensure he can access the second boiler. The price was reasonable and I found the customer service/administration from Flatley Heating to be friendly and efficient. I would recommend them.
Customer in Northamptonshire Posted on 01/10/2019 , work completed 30/09/2019
Reliable, quick and trustworthy
Customer Service
Quality
Value
This is the second time we’ve used Flatley heating after a reference from a family member. They've put right a fault and undertaken a service in about an hour or so. They’ve been excellent, quick, friendly and gave good explanation of what they were doing. Great communication and prompt, clear replies to messages and emails. Reasonable charges but most of all reliable and trustworthy. I actively recommend to others.
Customer in Northamptonshire Posted on 25/09/2019 , work completed 25/09/2019
Bathroom refurb
Customer Service
Quality
Value
Nick and his crew really were excellent and a pleasure to deal with. Talked us through all the options throughout the install and could not have done enough for us. We will be using him again in the future on the next project and I would have no hesitation in recommending them!
Customer in Milton Keynes Posted on 18/06/2019 , work completed 15/06/2019
Proper customer service!
Customer Service
Quality
Value
I contacted Flatley Heating to service my combi boiler as I am new to Towcester. I was given a prompt competitive quote. The date I requested was booked for me and Stephen turned up at the allotted time - perfect! He did a great job and I was really pleased with the service I received and the overall efficiency of the company. I will have no hesitation in contacting them again for next year's service.
Customer in Northamptonshire Posted on 12/06/2019 , work completed 12/06/2019
Outstanding company
Customer Service
Quality
Value
After a really bad experience with a rogue trader from Rugby we had real concerns about inviting another plumber into our home. Flatley were recommended to us by an ex-British Gas engineer, so we took a chance and I’m so glad we did. We received a detail quotation for the work. Two engineers turned up when agreed and during the day they were on-site they corrected the issues left by the Rugby rogue trader. In fact they even returned on a Sunday, fitting their schedule around us to tidy up a little more work. They are an outstanding company, who stand by their workmanship and provide the work they committed to. I not only have the absolute pleasure of recommending Flatley, I actually have to all my workplace colleagues. I will only use Flatley for all my future plumbing needs.
Customer in Northamptonshire Posted on 16/02/2019 , work completed 10/02/2019