Flatley Heating Ltd

Service engineer arrived promptly and soon set about this boiler's first service. The service procedure was clearly explained, with reassurance that all is well. My question on re-pressurising the boiler in the unlikely event that this becomes necessary was also clearly explained and demonstrated. A full report has been subsequently supplied. I was so pleased with the service that I asked the engineer if I could rely on Flatley Heating to service the boiler on a routine basis. I was assured that, as a customer, I would receive a reminder in good time for the next due date for service and, in the meantime, have any necessary but unlikely issues attended to. Excellent company, would highly recommend.

Nick and the team have serviced our boiler and gas fire for a few years now and always arrive on time and provide a great service. When we recently had issues with our boiler (caused by other trades people) they came out several times in order to find and fix the issue (it was not a straight forward problem). They always came out quickly to ensure we were not without heating and hot water. They explain what they are doing, are clean and tidy and arrive on time. I cannot fault how professional and helpful they are.

Although a relatively minor job, the Flatley team came through again. Stuart took the lead on this change and we are more than satisfied with the work. There was a hitch when marrying the new sanitary ware to the existing fittings, but the hitch was solved. There was never a moment when we felt that this could not be completed. Exceptional contractors - highly recommended.

Nick proposed the perfect solution to our failing systems. His team of four turned up as planned, took great care in our house and completed the work to an exceptional standard. As a lifelong hotelier, I have refurbished hundreds of bathrooms, heating and water systems, so can speak with some authority. Their cost was more than reasonable and the spirit of 'can do' runs through the team. I would recommend Flatley without hesitation or reservation. Exceptional contractors!

I have used Flatley heating before and found them very helpful and compassionate with my circumstances. They are prompt, friendly and efficient. Definitely recommend Flatley Heating to all my friends.

Needed new heating system, contacted Flatly Heating, who were very accommodating in fitting the work required in with my required dates.( going on holiday) Quote was reasonable and having read reviews was confident in using this company. Work completed within time scale, house left immaculate and engineer, Mr Nick Flatly came to explain how everything worked once I came home. Problem occurred a few months later, Nick came and arranged for Worcester/Bosch to come out. Their engineer told me this was one of the best installations she had ever seen. Communication always good, office staff polite and professional .

The guys from Flatley Heating did a great job at a decent price. They removed all the rubbish, old parts of the heating/plumbing system and left the place tidy. I would not hesitate to recommend them to anyone.

Flatley Heating services my gas boiler and gas fire. They were prompt, polite and professional and I would not hesitate to use them again.

Needed a new heating company to service my heating system and was advised by a friend that Flatley's were a trusted company to use. So booked appointment and they did exactly what we agreed, seem a very organised business which is good to see. Happy to use them again.

Came to fix our heating system with a couple of days. No “ add ons” just the work required so really impressed with the workmanship and the engineer who explained in great detail what the problem was.

Communication was very good from initial enquiry through to completion of work. Plumbers were friendly, professional and hard working. Very happy with the work and the kitchen was left tidy after the sink was fitted. I would definitely recommend this company. I have also asked for a quote to fit a new bathroom now.

I used Flatley Plumbing originally 3 years ago to replace my gas boiler and they did a timely, tidy, good quality and reasonably priced job. Hence, I have used them annually for servicing the boiler, which again was done in similar fashion each time. Hence, I am entirely satisfied with them as quality tradesmen and would not hesitate to recommend them, as they had been recommended to me by many.

We had no central heating. Contacted Flatley Heating Limited who were very busy. We were given a date but said as "elderly folk" we would be pleased to accept a last minute call, which happened the very next day. Nick Flatley phoned to say he was in a nearby village and was able to call in. We explained our problem. He knew immediately what it was. After a quick inspection, he went out to his van which carried the spare part we needed. This was soon fitted. The central heating system fired up and all was well. Mr Flatley stayed until he was confident the boiler breakdown was fixed. Excellent result and Excellent Service.

Install of Hive mini heating duel zone. Good communication throughout with great attention to detail. Install completed swiftly to high standard.

High Standards in all respects. I had my first two visits from the company, on 27th November 2013 and on 8th December 2023. The original contacts (by email) with the office were excellent with instant replies to all enquiries. On the first instance two heating appliances were serviced efficiently and on the second three radiators were replaced and the toilet cistern attended to, a new part being fitted to the latter to prevent a leaking inlet. All work was carried out professionally and successfully and the house was left in at least as clean a state as before the visit... if not more so. However, my strongest recommendation would concern the attitude of the three members of the company who came to the house. They were all exceptionally courteous and approachable. They came as welcome guests who took nothing for granted rather than workers who felt they had a right to take over the property. In the second instance the visit lasted around seven hours. involved work in all five rooms of a small bungalow, and yet I did not feel threatened by their presence and felt sufficiently relaxed to be able to carry out several tasks of my own. Indeed where it was possible they offered to work in rooms in an order that would suit me. I feel able to strongly recommend the company.

Had boiler service today and as usual it was all completed quickly, without any mess and thoroughly,a few tweaks needed but all well. Been using Flatley for many years would recommend for LPG.

First time user of Flatley Heating Ltd, I needed a boiler service and also had a minor fault but wanted to use a local company as no longer trust large well known service providers. From the moment I contacted them the service was excellent, they kept me well informed and friendly. Pricing was spot on and the engineer arrived early for the appointment and was friendly, knowledgable and professional from start to finish. This was a full service and actually carried out a full service taking the boiler apart to check on internal serviceable parts. Fully explained what he was doing and tested everything with me before leaving. Moments after leaving they emailed me a service record which is the first time I have ever recived one. I would 100% recommend this company and wish I had found them years ago!

Used for plumbing work installing new isolation tap and repairing existing stop tap plus fitting two sink taps. Plumber arrived on time, evaluated the job and suggested options for remedying the problem. Carried out the agreed work quickly, cost of work very reasonable. Very happy with the work carried out and will use again if needed.

We have recently had two bathrooms redesigned and replaced by the team and are delighted with the work completed. From initial enquiry to completion communication was excellent with everything completed to a high standard and on time. The team were hardworking, courteous and approachable throughout, happy to answer any questions we had and we'd have no hesitation recommending them. Indeed we are in the process of booking further work with them given the excellent quality of work and attention to detail. Thank you to Sophie, Nick and the whole team.

Very professional approach. A competitive quote was given for the work after an on-site visit. 100% reliable in keeping to the agreed timeline. All waste removed left the work area clean and tidy. Highly recommend.

I found Flatley Heating Ltd to be efficient and professional. The visits for both the quotation and the actual work were carried out at the pre-arranged times. The plumber who assessed and thereafter carried out the work was friendly, punctual, professional and tidy. Thought and effort went into sourcing a replacement toilet which resulted in minimal disturbance to existing tiles and therefore eliminated extra cost. I couldn’t be more impressed.

Our 24year old central heating system was becoming troublesome. I called FLATLEY HEATING LTD, and Nick, the proprietor came and we discussed the options. I decided to go for a major upgrade including a new boiler, hot water cylinder and thermostatic valves. Nick estimated the work would take 3 days which it did. A team of 3 plus an apprentice worked hard and left no mess, tidying up at the end of each day and leaving us able to use all hot water and shower. A great bunch of guys, all on top of their game and I would happily recommend them.

Flatley heating completely replaced my boiler, which required it being sited in a different place altogether and hence all new pipework, plus completely redoing the bathroom and en-suite. They were professional, very competent and a cheerful set of people. I felt comfortable having them in my home, Communication was extremely good with superb aftercare.

Great service from time of booking to completion. Engineer arrived on time, which is always a great start, friendly and efficient. Jobs completed without delay at a reasonable price. Great service. Will definitely use again.

I phoned Flatley Heating to arrange a replacement garden tap. Sophie was polite and helpful, giving me a reasonable quote providing a date and time that was suitable to do the work. Will arrived at the scheduled date and time and not only replaced the garden tap but also raises it slightly to make it more convenient to use. He was again friendly and efficient and cleared up after. The invoice was sent promptly and payment options were easy to understand. I would certainly recommend Flatley Heating. I have used them to service my boiler in the past and they also fitted a new bathroom. They are simply the best in the business and having them locally in Towcester is an added bonus. Thank you for all your work for us. Brilliant to do business with.

Very disappointing. As this heating and plumbing company is on Which? Trusted Traders I was expecting good service. I telephoned in March and the earliest appointment I could get for a central heating survey for my mother's house was May. I thought wow they are very busy so must be good. When the surveyor arrived he stood in the kitchen for about ten minutes and then left. He did not look around the rest of the house and said he had the information he needed. I received a job sheet by email with a note to rebook an appointment to discuss. I have left several telephone messages and sent emails to make an appointment but all to no avail. For me this has been a complete waste of time. Not recommended.

Shower tray needed resealing. My query was answered quickly, and Will kept the initial appointment promptly. He turned up to do the work when he said he would and worked efficiently, leaving everything clean and tidy when he left. I have used this company before and will do so again.

On the basis of Flatley Heating Limited’s listing as a Which? Trusted Local Trader, I asked them to quote for replacing my expired oil boiler with a new gas boiler to be connected to my existing hot water and central heating system. After Mr. Flatley had visited and explained exactly what would be involved, I subsequently accepted his proposal for the job. I am pleased to say that they turned up on time on the agreed date and worked full time on the job, finishing it in the time they had initially specified. They also were careful to lay protection for my floors upstairs and down as they went between their van and the separate parts of the system. They were thorough in commissioning the completed system, even staying later than usual to fix, successfully, a slight ‘weep’ in the pipe-work. A further very slow and minor drip that I reported the evening after completion was repaired the next morning.

Really nice engineer. Very knowledgeable, courteous and conscientious. On time as agreed. Work carried out and full explanation of what was done and why. They were recommended by friend and I can see why. Going forward they will be the only company I will use to service my oil heating boiler.

Very pleased with our new shower that was installed recently. Flatley heating did a super job and applied a degree of care and consideration rarely found today. We shall definitely use them for other work.

Flatley attended when they said they would, the engineer was very pleasant, work carried our quickly and fixed the problem (stuck valve) at a reasonable cost. Good job all round.

Excellent service and work completed with a minimum fuss. Courteous staff. Communication very good throughout the enquiry through to the day of the work being carried out.

I have recently had my boiler checked by Flatley Heating Ltd, and I am very happy with the overall service. Booking the appointment was really easy, and the receptionist was really nice and helpful. On the day of the appointment, the engineer was punctual and extremely professional. The payment method was also quite handy, since they sent me the bank details by email and I just had to make a transfer. I would definitely recommend them!

Originally quoted for boiler replacement, radiator and some TRV's to take 2 days. Arrived with a larger team at the time they stated. Explained how the day would go, so no surprises. Nick and team worked efficiently and were clean and tidy, completing the job within the day. Nick took time at the end to answer a few questions and explained how the guarantee etc works. Pleasure to do business with. Would thoroughly recommend.

A couple of years ago we switched to Flatley Heating Ltd because our previous provider just didn't deliver the service we we're paying for in that they just didn't turn up on the dates and time agreed. So we thought we'd give Flatley Heating Ltd a go and, boy, what a difference! This a family run company that offers exceptional service in terms of friendliness, punctuality and the sheer quality of their work. If you're looking for anything from a heating installation to an annual boiler and/or gas fire service then, do yourself a favour and , give them a go. You won't regret it.

The engineer arrived promptly to service my boiler. He was very efficient, polite and helpful. He was more than willing to spend a few extra minutes giving advice. Flatley Heating have done several jobs, both big and small, for me over the last few years, and always to the same high standard.

Outside tap fitted. Not a straight forward job even for the professionals. Will arrived exactly on time and was very friendly and professional in his approach to the work. He had real attention to detail and did a superb job. Highly recommend Flatley's.

Again, I relied on Flatley Heating for our annual boiler service, and will continue to do so. Stephen, their gas service engineer, turned up promptly, wore appropriate PPE and carried out the service in a professional and friendly manner, vacuuming up afterwards. He always checks the expansion tank in addition to the boiler, so we know everything is working properly. Just as well, because it's turning nippy out there! Top class service. Many thanks

We have had a British Gas HomeCare agreement for a number of years under which we currently pay £40 a month and although our Worcester gas boiler was serviced just 2 months ago it has broken down leaving us in midwinter with no heating or hot water. We immediately tried to contact British Gas to arrange an emergency appointment but were unable to speak to anyone and there was a 3 week delay to get the earliest on-line appointment. We phoned Flatley Heating Ltd who came round within 3 hours and their engineer Stephen was friendly and informative and got the job done quickly and efficiently and at a reasonable price. After this 3 hours instead of 3 weeks experience we are changing to Flatley Heating Ltd from now on.

Flatley quoted us a price to change the boiler and install a shower tray and enclosure. The work was commenced on the day quoted and was done without fuss and the workmanship was better than I had anticipated. I would recommend Flatley without hesitation and will use them again in future.

All the work was carried out efficiently and without any problems and within the timescale quoted. We felt totally comfortable throughout. Would highly recommend.

My initial call to Flatley Heating was answered promptly and the repair was arranged for the following day. Nick repaired and serviced our boiler. He was polite and efficient and quickly found the problem that needed fixing. He maintained good social distancing and cleaned up thoroughly, including sanitising surfaces he had touched. Overall, great communication, friendly and helpful staff. I would highly recommend this company and will certainly be using them again.

Flatley Heating Ltd responded quickly to our request for a service on our gas boiler, despite the Coronavirus situation, and we were given an appointment for their first day back at work. The operator phoned to let us know he was on his way just prior to the appointment time. He observed the current regulations around coming into our house, was polite and considerate and he carried out the service to our complete satisfaction, giving us advice about our boiler. We thought the charge was very reasonable and we would not hesitate to recommend this company.

Up until a few months ago we subscribed to BG's Homecare Plan which "entitled" us to an annual boiler and gas fire service. Over the last couple of years this entitlement became increasingly difficult to claim as BG kept cancelling the appointments at the very last minute (usually at the end of the day on which they were supposed to turn up). So we contacted Flatley Heating instead who are local to us (Towcester) and guess what? They turned up exactly on time, did a fantastic job, really professional, they were a pleasure to have in our home and charged us considerably less than what we had been paying to BG on an annual basis. I can't sing the praises of this company highly enough. If you're paying for a BG Homecare Plan (and even if you're not) think about switching to Flatley Heating Ltd. They are totally dependable, have unquestionable integrity and you might just save yourself some money.

I thought the days of good customer service had gone. Not so with Flatley - polite, efficient and pleasant to deal with from start to finish. Will definitely use again.

Steve from Flatley Heating did a great job. He arrived promptly, was friendly, professional, neat, thorough and happy to explain what he was doing. He was due to service two boilers in the property but patiently explained why he couldn’t access one as it was boxed in by a kitchen cupboard. That was our error but he is due back in a week or so when we will ensure he can access the second boiler. The price was reasonable and I found the customer service/administration from Flatley Heating to be friendly and efficient. I would recommend them.

This is the second time we’ve used Flatley heating after a reference from a family member. They've put right a fault and undertaken a service in about an hour or so. They’ve been excellent, quick, friendly and gave good explanation of what they were doing. Great communication and prompt, clear replies to messages and emails. Reasonable charges but most of all reliable and trustworthy. I actively recommend to others.

Nick and his crew really were excellent and a pleasure to deal with. Talked us through all the options throughout the install and could not have done enough for us. We will be using him again in the future on the next project and I would have no hesitation in recommending them!

I contacted Flatley Heating to service my combi boiler as I am new to Towcester. I was given a prompt competitive quote. The date I requested was booked for me and Stephen turned up at the allotted time - perfect! He did a great job and I was really pleased with the service I received and the overall efficiency of the company. I will have no hesitation in contacting them again for next year's service.

After a really bad experience with a rogue trader from Rugby we had real concerns about inviting another plumber into our home. Flatley were recommended to us by an ex-British Gas engineer, so we took a chance and I’m so glad we did. We received a detail quotation for the work. Two engineers turned up when agreed and during the day they were on-site they corrected the issues left by the Rugby rogue trader. In fact they even returned on a Sunday, fitting their schedule around us to tidy up a little more work. They are an outstanding company, who stand by their workmanship and provide the work they committed to. I not only have the absolute pleasure of recommending Flatley, I actually have to all my workplace colleagues. I will only use Flatley for all my future plumbing needs.

Flatley heating replaced my central heating boiler and most of the radiators. The work was done on time and I am very pleased with the result. The workmen were friendly, polite and hard-working, and left the house in a tidy state when they had finished. I was also very impressed by the lady that answers their phone. She was always polite and very helpful, and rang back promptly when I left any messages (a seemingly rarer occurrence these days with several firms!). I made a late change to my requirements and this was happily carried out. All this at a reasonable price, I would use them again.