Fox Windows & Doors Ltd

Early/Mid May 2021, Fox Windows and doors agreed that they could fit windows and doors in our new build property for the end of July. Which was a surprise, but I was very grateful they could provide a costing and delivery that quickly. Unfortunately that feeling didn’t last long. On the 25/5/21 I received an Email from one of their employees, who said he was starting to do the quote. I then, due to the concerning time lapse between agreeing do do something and then being told it was happening, contacted him a couple of times directly via email on the same day to express the urgency required. He finally responded with a rather unpleasant email “Ok, I understand. It is a priority. Thanks. So then on 6/6/21 I contacted him again as I hadn’t heard anything. His response was decidedly crass. Where he informed me that he had had a weeks holiday and nobody at Fox had picked this up. Unbelievable! He also gave the usual set of excuses that suppliers were letting FOX down and fitting dates were slipping significantly. My response was as curt, Forget it! Absolute and utter time wasters!

My experience with Fox Windows and Doors was exceptional from first order through to door fitting. The sales and admin teams were knowledgeable and helpful, the door I ordered was delivered on time and the fitting team were punctual, courteous and took great care when fitting the new door and surrounds. I wouldn’t hesitate to use Fox again should the need arise

We wanted to replace our inferior quality uPVC windows and doors that had been unprofessionally fitted and leaked air everywhere. After much research we went with Fox not because they were the cheapest (which they weren't) but because of their products and the emphasis they placed on fitting and customer service. From the initial visit, quote, showroom visit, ordering, measuring up, through installation to the follow up, I could not have asked for more. Peter the initial contact was friendly, listened to our requirements and came up with several alternatives to choose from. At no time did we feel we were being pushed or exploited. Chris who measured up was very thorough and answered all our questions. I cannot say enough about Shaun and Daz who installed our Origin aluminium framed windows and French Doors as well as a Solidor front door. Not only were they friendly they were professionalism personified. Their work ethic, attention to detail and tidiness were all anyone could expect. The installation included removing and refitting a glass balcony as well as installing a large gable window. These are not ordinary or easy processes and yet they manged it with a combination of skill, determination and humour. The finished project is all we could wish for and came in on schedule and budget. A combination of excellent products, expertly fitted means we now have a very well insulated (from cold and noise) house. I can thoroughly recommend Fox Windows and Doors.

A seamless service and a fabulous job from Fox Windows - thank you! Richard was very informative when I was selecting my new windows and front door. Head office communication was faultless and the team of guys doing the install were just brilliant - friendly, organised, did a very professional job, and they even cleaned up after themselves. I can't recommend this company highly enough!

Fox replaced our ageing wooden conservatory. We are so pleased with the result; the living space has been transformed. Material procurement, support service organisation, and the fitting process itself were all great. They are a very easy company to deal with. We would recommend them 100%

We had almost decided upon the builder for the replacement room/conservatory when we came across a representative of Fox’s windows. He impressed us with his professional, patient, helpful manner. Our initial concerns though were twofold: we live over forty miles away from the main Fox’s office and we knew nothing of the company. We were assured that distance was not going to be a problem and were offered opportunities to see work undertaken by Fox’s. Thus satisfied we began discussions on our ideas for the construction. The discussions were open, constructive and imaginative. The work started on time, was completed on time to a very high standard. The workmen were, without exception courteous, professional and punctual. ‘And tidy’ Our neighbours commented upon the tidy site. The result is the light airy room that was promised. We are delighted. We can recommend Fox’s without hesitation.

We have had two very large double glazed windows installed and are very pleased with the results and all the team at Fox Windows. Special thanks to Steve & Brian who did a excellent job fitting the windows keeping every think clean and tidy. We would not hesitate to use the company in the future, all so their customer service is 100%. Thank you to all the team at Fox Windows, very satisfied customers.

Following a really great experience working with Fox when we had new windows and doors supplied and installed, we decided to use them to build a 3m x 4m extension / Orangery at the rear of our property. We had a few specific requirements such as installation of bluetooth ceiling speakers and a flat skylight roof window which deviated slightly from the traditional Orangery look. Richard and Neil were open to all our suggestions and worked to provide the exact solution we wanted. All of the contractors used, (builder, plasterer, electrician, window fitters), were excellent, as were the administrative staff at fox's office. The attention paid to detail was exceptional and fox co-ordinated all related works such as building control and provision of the required structural steel work. It was a pleasure to have all the people involved in our home, which I count as extremely important as it is surprising just how invasive such a project is. Therefore, having contractors who are polite, considerate and personable is imperative. Equally, Richard and Neil were always on hand and available to iron out any unforeseeable "wrinkles" throughout the job. I could not recommend Fox Windows and Doors highly enough. They were superb throughout. Equally, they did not take payment for each of the 3 stages of work until we were absolutely satisfied with the stage completed. Amazing job!