Fox Windows & Doors Ltd

Helen K ,first port of call , guided us through their showroom on Kenilworth's former Royal Agric Showground. Richard and Helen's site visit revealed understanding of tasks and full detailing, which was matched by contract offered. We had to be patient for product making and line-up of each very skilled trader in a 9 day framework. Quality people and Quality Work!

We had been looking at wooden doors and at first were sceptical that a composite door would be an acceptable alternative. However, the showroom at Stoneleigh was well stocked, the displays were informative, the sales staff were knowledgeable and helpful, and the appearance of the composite doors exceeded our expectations. On the appointed day the tradespeople removed the old door and fitted the new without mess or disturbance and meeting them was a pleasure. The quality of fit and finish of our new door has made us very happy.

There are a lot of companies out there offering double and secondary glazing and it’s a bit of a minefield choosing the right one. I must admit we spent quite some time looking at reviews and that led us to Fox windows and Doors. This is one of the main reasons I wanted to leave a review after our project, so other people could gain from our experience. From the beginning the customer service was great, always someone available to deal with questions and issues. Since we live in France we had particular problems in being able to complete the project. However the team at Fox windows were able to work with us to get the job done during visits to our new home in Warwick. Josh and Toby were excellent in their knowledge and expertise when fitting our glazing and nothing was too much trouble to make sure we were happy with the job. We are really pleased with the final result and would recommend Fox windows and Doors to anyone in need of similar work.

The removal of the existing conservatory and the construction of its replacement took 4 days. Minor works to finish the project we're carried out at a later date and the final completion was to a very high standard. The 2 man crew carrying out the work were diligent, efficient and courteous. Their mode of working gave the customer a feeling of relaxation and confidence that the project would finally be completed to a high standard. We are now very pleased with the final outcome.

Early/Mid May 2021, Fox Windows and doors agreed that they could fit windows and doors in our new build property for the end of July. Which was a surprise, but I was very grateful they could provide a costing and delivery that quickly. Unfortunately that feeling didn’t last long. On the 25/5/21 I received an Email from one of their employees, who said he was starting to do the quote. I then, due to the concerning time lapse between agreeing do do something and then being told it was happening, contacted him a couple of times directly via email on the same day to express the urgency required. He finally responded with a rather unpleasant email “Ok, I understand. It is a priority. Thanks. So then on 6/6/21 I contacted him again as I hadn’t heard anything. His response was decidedly crass. Where he informed me that he had had a weeks holiday and nobody at Fox had picked this up. Unbelievable! He also gave the usual set of excuses that suppliers were letting FOX down and fitting dates were slipping significantly. My response was as curt, Forget it! Absolute and utter time wasters!

My experience with Fox Windows and Doors was exceptional from first order through to door fitting. The sales and admin teams were knowledgeable and helpful, the door I ordered was delivered on time and the fitting team were punctual, courteous and took great care when fitting the new door and surrounds. I wouldn’t hesitate to use Fox again should the need arise

We wanted to replace our inferior quality uPVC windows and doors that had been unprofessionally fitted and leaked air everywhere. After much research we went with Fox not because they were the cheapest (which they weren't) but because of their products and the emphasis they placed on fitting and customer service. From the initial visit, quote, showroom visit, ordering, measuring up, through installation to the follow up, I could not have asked for more. Peter the initial contact was friendly, listened to our requirements and came up with several alternatives to choose from. At no time did we feel we were being pushed or exploited. Chris who measured up was very thorough and answered all our questions. I cannot say enough about Shaun and Daz who installed our Origin aluminium framed windows and French Doors as well as a Solidor front door. Not only were they friendly they were professionalism personified. Their work ethic, attention to detail and tidiness were all anyone could expect. The installation included removing and refitting a glass balcony as well as installing a large gable window. These are not ordinary or easy processes and yet they manged it with a combination of skill, determination and humour. The finished project is all we could wish for and came in on schedule and budget. A combination of excellent products, expertly fitted means we now have a very well insulated (from cold and noise) house. I can thoroughly recommend Fox Windows and Doors.

A seamless service and a fabulous job from Fox Windows - thank you! Richard was very informative when I was selecting my new windows and front door. Head office communication was faultless and the team of guys doing the install were just brilliant - friendly, organised, did a very professional job, and they even cleaned up after themselves. I can't recommend this company highly enough!

Fox replaced our ageing wooden conservatory. We are so pleased with the result; the living space has been transformed. Material procurement, support service organisation, and the fitting process itself were all great. They are a very easy company to deal with. We would recommend them 100%