Fox Windows & Doors Ltd

Initially we were going to buy two doors. But funds ran out after we had to prioritise other things after a catastrophic water leak where we lost everything. So the order was reduced to one door. The stress of it all put me into hospital and when I got out I reconnected with them to pay the deposit. They informed me they cannot do the job as it's now too far and not worth it for them. Avoid them

After seeing a Spitfire door advertised on the side of one of their vans i decided to research Spitfire via the net. Fox W&D came up first on the 'find a dealer' option along with three or four others. Having fitted x 2 bi-folds 2 years ago i wished i had found them sooner. The door is quite specific in its style and build quality so it needed an expert guide to ensure you get it right. From my first contact Fox were helpful courteous, informative and clear in what they would do and in what i needed to do in regards of payments required, timings and flexibility. The door took a while to come but in no rush we awaited a great product. The fitting day arrived and the quality and care the guys took in making sure we were happy at all stages of the fitting to how they left the house clean and tidy with everything done(nearly). The only thing left to do is a day latch to be fitted but this is not a problem at all and resulted from a slight mis-understanding. If you need doors, bi-folds or windows search these guys out and a message to Fox, talk about yourselves more via social channels etc. Thanks and well done.......

Fox did a fantastic job fitting a front and rear door for me with really friendly fitters who know what they are doing, I am very impressed from visiting their showroom to completing the work. There is always a potential for something getting broken when any construction work is carried out and one of my house bricks was cracked during the fitting on the Tuesday, it's just one of those things. Without hassle or fuss, Fox had one of their team with me on the Friday repairing the problem. I would highly recommend Fox and I shall be back to use them again when I move house in a year or two, or to replace my French doors and windows should I stay in my present house. Thank you and well done Fox!!

From start to finish, my experience with Fox Windows & Doors has been exemplary. I've dealt with many people at the company during the work and it's clear there's a culture of great customer service. From initial contact to final invoice they have been great to work with, specifically Glenn, Charlotte, Neil & Jane. Special mention must go to Chris & Darren who carried out the work. Not only are they courteous and professional, but they approach the work like it's their own house so nothing short of perfection is good enough. The product itself is great quality, but the customer experience is even better!

Helen K ,first port of call , guided us through their showroom on Kenilworth's former Royal Agric Showground. Richard and Helen's site visit revealed understanding of tasks and full detailing, which was matched by contract offered. We had to be patient for product making and line-up of each very skilled trader in a 9 day framework. Quality people and Quality Work!

We had been looking at wooden doors and at first were sceptical that a composite door would be an acceptable alternative. However, the showroom at Stoneleigh was well stocked, the displays were informative, the sales staff were knowledgeable and helpful, and the appearance of the composite doors exceeded our expectations. On the appointed day the tradespeople removed the old door and fitted the new without mess or disturbance and meeting them was a pleasure. The quality of fit and finish of our new door has made us very happy.

There are a lot of companies out there offering double and secondary glazing and it’s a bit of a minefield choosing the right one. I must admit we spent quite some time looking at reviews and that led us to Fox windows and Doors. This is one of the main reasons I wanted to leave a review after our project, so other people could gain from our experience. From the beginning the customer service was great, always someone available to deal with questions and issues. Since we live in France we had particular problems in being able to complete the project. However the team at Fox windows were able to work with us to get the job done during visits to our new home in Warwick. Josh and Toby were excellent in their knowledge and expertise when fitting our glazing and nothing was too much trouble to make sure we were happy with the job. We are really pleased with the final result and would recommend Fox windows and Doors to anyone in need of similar work.

The removal of the existing conservatory and the construction of its replacement took 4 days. Minor works to finish the project we're carried out at a later date and the final completion was to a very high standard. The 2 man crew carrying out the work were diligent, efficient and courteous. Their mode of working gave the customer a feeling of relaxation and confidence that the project would finally be completed to a high standard. We are now very pleased with the final outcome.

Early/Mid May 2021, Fox Windows and doors agreed that they could fit windows and doors in our new build property for the end of July. Which was a surprise, but I was very grateful they could provide a costing and delivery that quickly. Unfortunately that feeling didn’t last long. On the 25/5/21 I received an Email from one of their employees, who said he was starting to do the quote. I then, due to the concerning time lapse between agreeing do do something and then being told it was happening, contacted him a couple of times directly via email on the same day to express the urgency required. He finally responded with a rather unpleasant email “Ok, I understand. It is a priority. Thanks. So then on 6/6/21 I contacted him again as I hadn’t heard anything. His response was decidedly crass. Where he informed me that he had had a weeks holiday and nobody at Fox had picked this up. Unbelievable! He also gave the usual set of excuses that suppliers were letting FOX down and fitting dates were slipping significantly. My response was as curt, Forget it! Absolute and utter time wasters!

My experience with Fox Windows and Doors was exceptional from first order through to door fitting. The sales and admin teams were knowledgeable and helpful, the door I ordered was delivered on time and the fitting team were punctual, courteous and took great care when fitting the new door and surrounds. I wouldn’t hesitate to use Fox again should the need arise