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Endorsed by Which?
Frank Finn Plumbing Limited
Opening Hours
Today -
- Monday 08:00–18:00
- Tuesday 08:00–18:00
- Wednesday 08:00–18:00
- Thursday 08:00–18:00
- Friday 08:00–18:00
- Saturday 08:00–14:00
- Sunday - Closed
About
With over 14 years of plumbing and heating experience, during which we have cared for the warmth, comfort and safety of our clients in the Richmond, Twickenham & London areas, Frank Finn Plumbing ltd. is proud to be an endorsed by Which? Trusted Traders.
Frank Finn has some of the most experienced plumbing technicians in the industry. We take pride in the strength of our customer relationships. We always make sure that customers are fully satisfied, and go the extra mile to make it so.
Whatever your plumbing needs are, or the level of urgency, Frank Finn has the expert manpower, hi-tech equipment and a strong service culture to deliver fast, effective and lasting solutions that will keep you and your household warm and comfortable.
Our range of specialist services include:
Fixing faulty plumbing systems
Installation of efficient and reliable heating systems
Supply of products
Heating Maintenance Services
Gas Inspections
Emergency plumbing
Underfloor heating
And much more!
What we do
Boiler, central heating and gas engineers
- Underfloor heating
- Boiler installation
- Boiler repair
- Boiler servicing
- Power flushing
- Gas cooker installation
- Gas safety testing and inspection
- Radiators and central heating
Plumbers
- Emergency plumbing services
- Unvented cylinder installation and maintenance
- Water softener installation and maintenance
Heating contractors
- Central heating systems (installation and servicing)
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
59 reviews
Recommended
Recommended
by 100% of customers
Sort by
Boiler replacement
Customer Service
Quality
Value
From beginning to end the service was seamless, There was a very quick response when we contacted the office re an error code on our boiler. The boiler could not be repaired. The weather was cold and they went out of their way to rapidly install a new one. Both the engineers were friendly, tidy and highly efficient. We would strongly recommend this company.
Customer in Greater London
, work completed
Recommended
Very happy!
Customer Service
Quality
Value
We were having problems with both hot water and central heating. Frank came and had a look at the system and recommended a power flush and a new pump. He is one of the first plumbers we’ve ever had who explains things so we can understand them! The engineer was booked for the following week, he came promptly and was very pleasant and carried out the work very efficiently. It was a very good experience and we felt the price was fair.
Lynette in Greater London
, work completed
Recommended
Outstanding Work.
Customer Service
Quality
Value
Frank was really responsive when the boiler broke down. I had a very complicated boiler system. He gave great advice on solutions. We ended up actually taking the boiler out totally as too expensive and difficult to try and fix. The team put the new boiler in a much better location - this required a lot of work through three rooms but they worked neatly and tidily. They ensured the fit was aesthetically correct as well as a much better solution for my home. Delighted with the work. I can’t recommend the company highly enough. My dad who spent many years in the building trade would wholeheartedly agree. Thank you Frank and all the team.
Martina in Greater London
, work completed
Recommended
Helpful knowledgeable and professional
Customer Service
Quality
Value
Had been with British Gas Homecare for years paying a lot for poor service and long time on phone trying to get help with what proved to be a dangerous boiler which eventually burst into flames. After endless phone calls and poor service from Br Gas, they eventually replaced our boiler and apologized for their poor levels of service. Left them and got Frank Finn based on excellent reviews and had our boiler serviced. Turned up on time. Spent long time sorting out our heating. Thoroughly professional and knowledgeable. Also identified that British Gas had incorrectly installed boiler and left his number for BG gas engineers to phone so issues could be rectified. Sadly again poor service from BG. Promised call back. Not happened. My message is stay away from the big providers and go with your local recommended trader. Frank is excellent and from the reviews it looks as though his team have learnt to model themselves on the boss. Highly recommend
Customer in Greater London
, work completed
Recommended
A First Class Service
Customer Service
Quality
Value
We had lived in the house for 18 months and had a major flood at 3am one morning. I stemmed the flow and shut down the system. The insurance company were useless so I needed a plumber in a hurry. Frank came to the rescue and quickly gave me a fair price for the work. I found Frank to be well organised, knowledgeable, with good tradesmen, and good company systems. The job was not easy as I could see cowboys had been used previously. There were problems because of this, but Frank always looked for solutions. I have been involved in the construction industry for 40 years, from graduate engineer to managing director and know good tradesmen when I see them. I would definitely use Frank in future and thoroughly recommend him he’s exceptional, and a Top Man.
Tony in Greater London
, work completed
Recommended
Professional and trustworthy
Customer Service
Quality
Value
Frank is excellent – professional, reliable, and trustworthy. Fast booking and easy communication via the phone and email. He turned up on time and resolved my central heating problem very quickly. I highly recommend him and his company to everyone.
Customer in Greater London
, work completed
Recommended
Good work, reliable and helpful
Customer Service
Quality
Value
We've used Frank Finn for a number of years now. His workmen are always helpful and reliable and complete the repair very efficiently. Frank himself is a really decent guy and always gives honest advice. Highly recommend.
Customer in Greater London
, work completed
Recommended
Highly recommended: professional, trustworthy, goes the extra mile and knows his stuff
Customer Service
Quality
Value
I am so glad I read a host of reviews before booking a plumber to come and service my boiler and gas fire. Frank stood out from the competition by a mile - and the reviews definitely didn’t disappoint! He was thorough, informative, professional, friendly and - even better - doesn’t cost the earth! I knew I was in very safe hands from the get-go, and have not looked elsewhere since. If only all tradies were as good, getting your house issues fixed would be a doddle. I have absolutely no hesitation in recommending Frank for annual servicing, to sort out heating issues, if you have complaints or queries about your boiler, or if you need anything else sorted in the plumbing line!
Customer in Greater London
, work completed
Recommended
Very professional
Customer Service
Quality
Value
Had annual gas boiler service, very thorough job; also sorted out radiators that weren't working properly. Clean tidy professional, would recommend no problem.
Customer in Surrey
, work completed
Recommended
Quick response and sensitively handled.
Customer Service
Quality
Value
Organised this company for a minor repair for my elderly mother. Company arranged an appointment quite quickly. Turned up as arranged and were polite and clean in the work. Arranging this at a distance I have to rely on companies that are trustworthy good at dealing with an elderly customer and reliable. I would use them again.
Customer in Suffolk
, work completed
Recommended
Installation of new boiler
Customer Service
Quality
Value
Mr Frank Finn and his team were very professional whilst installing the boiler and all the associated pipe work etc. (which was complicated as it needed updating) Everything was completed on time and left clean and tidy. Mr Finn did the survey personally and returned on completion to check that I was happy with the work. I would certainly recommend Mr Finns company.
Robert Trump
, work completed
Recommended
Leak in rented apartment
Customer Service
Quality
Value
We have used Frank Finn Plumbing for many years both for our own home and for a property we rent out. We were abroad when our tenant contacted us about a leak under the cistern. We immediately called Frank (from abroad). He responded by return and fixed it that same day. Frank and all this colleagues are so reliable, trustworthy and clean. We have recommended him to many friends and all have been delighted with his service.
John, Greater London
, work completed
Recommended
Thorough, reasonable, honest
Customer Service
Quality
Value
Frank and his team are very thorough, their prices are reasonable, and they are polite and friendly to deal with. We've used his company for a number of years now and never call anyone else.
Customer in Greater London
, work completed
Recommended
Radiator replacement
Customer Service
Quality
Value
Fitted the work in around redecorating removing the old radiator in advance. The work was clean and efficient, very pleased.
Customer in Greater London
, work completed
Recommended
Efficient, friendly and thorough
Customer Service
Quality
Value
Frank is excellent. He turned up on time, serviced the boiler and found the source of an ongoing minor fault quickly. Everything was done with minimum fuss. I highly recommend him.
Customer in Greater London
, work completed
Recommended
Leaky radiator
Customer Service
Quality
Value
As always an excellent service. Helpful, polite, and you know the job is going to be done properly.
Customer in Greater London
, work completed
Recommended
Boiler replacement
Customer Service
Quality
Value
Frank and his team did a great job fitting a new boiler in a very tight timescale. Highly recommended.
Customer in Greater London
, work completed
Recommended
Someone you can trust
Customer Service
Quality
Value
After my heating stopped working, I did my own investigation and concluded that the heating pump was dead and hence needed replacing. Called Frank's office and requested that they order a new pump and send an engineer to replace it. They did what I asked. However upon arrival (all with a new pump), Frank quickly found out that the problem was with another small device (motor of some kind), which he replaced and all was good. I was only charged £15 for the motor and one hour of work even though I explicitly asked them to buy and replace the pump for me (rough cost £100 for pump and 2-3 hours of labour). In my experience, most others would have replaced the motor AND the pump and charged me for all of that!
Customer in Greater London
, work completed
Recommended
Boiler Replacement
Customer Service
Quality
Value
Following complete failure of our 20 year old boiler Frank arrived within one working day, and due to a hold up on other work, fitted a new boiler within a further three days. Astonishingly speedy and thorough work by his team which he personally checked out. So pleased he was recommended to us by a builder friend and we have recommended him to others.
Customer in Surrey
, work completed
Recommended
An absolute star
Customer Service
Quality
Value
Frank and his team really helped us out after a dodgy builder did illegal gas work in our house; really can't recommend him enough, he went above and beyond to get our gas supply back up and his work was absolutely spot on. No hesitation in recommending him to one and all.
Customer in Greater London
, work completed
Recommended
Boiler service and heating problem
Customer Service
Quality
Value
Frank is the best. He and his colleagues are prompt, polite, extremely knowledgeable and efficient. He stays as long as it takes to do the work and he makes sure everything is in good working order before he leaves. I am always happy to recommend him.
Caroline Langton
, work completed
Recommended
Excellent!
Customer Service
Quality
Value
Frank services my boiler and took care of a few small problems for me with efficiency, was extremely pleasant and I felt confident that he would do a good job without any fuss..So pleased to have found him.
T McGoldrick
, work completed
Recommended
Repairs to a bad installation
Customer Service
Quality
Value
Frank was great, took the time to listen to my woes and then come up with a plan to fix it. He did an initial fix to get my heating working again and then asked to schedule a day to come back and do the investigative and subsequent required fix. He explained that he wasn't sure how long it would take but would only charge for the time he was at the house if it was less than the day - he was true to his word. A great experience where I felt I was dealing with a skilled, honest, reliable and efficient tradesman. Frank was recommended to me. I would use again without hesitation and will very happily recommend to others.
Elizabeth
, work completed
Recommended
Great service
Customer Service
Quality
Value
Recently performed a boiler check up. Very efficient booking, outstanding professional service very user friendly. He came on time on the day and finished in 1/2 hour. He explained me all the steps he did and what I could do to further improve my boiler and make sure it works well. Strongly recommended.
Alessandro
, work completed
Recommended
Simple boiler service but very efficient and no fuss
Customer Service
Quality
Value
You always worry that something will be found or looked for to increase the cost but Frank is 100% trustworthy. There was a seized nut that took some time to sort out but nothing extra was charged
Simon G
, work completed
Recommended
Always excellent
Customer Service
Quality
Value
Installed a new boiler system as part of a major refurbishment five years ago and has serviced it since. Excellent service given throughout
Porter
, work completed
Recommended
Highly Recommend. Excellent Job and Price
Customer Service
Quality
Value
Highly recommend Frank Finn Plumbing Limited. Frank and his team installed a new water system in our house in Kensington. The work was done extremely efficiently, neatly, on time and at a good price. Frank spent time discussing different options, offering advice and suggesting different alternatives. It was a pleasure to work with Frank for his honesty, calmness, reliability and fair price. I would highly recommend Frank and his team and I would not used use anyone else from now on.
Louisa Rogers
, work completed
Recommended
Highly recommend
Customer Service
Quality
Value
I can not recommend Frank Finn Plumbing highly enough. I had a new boiler fitted and am delighted with ALL aspects of the customer service. Prompt, reliable, clean, great value and thoroughly nice people from Loren in the office, to Frank giving the quote and Flavius fitting the boiler. Communication has been excellent and I will 100% be using this company for all future plumbing. They were amazing which is so rare these days!
Which? Trusted Traders Consumer
, work completed
Recommended
Excellent job and really helpful
Customer Service
Quality
Value
Frank replaced my mother's boiler at short notice when it packed up. She is very pleased with the result and had only good things to say about the way the work was carried out. Frank kept me informed of progress throughout. I would be very happy to use his services again.
Nick Cryer
, work completed
Recommended
Top class, recommend 100%.
Customer Service
Quality
Value
Had a new boiler installed plus a couple of other little jobs. Really pleased with everything. Quality of work, communication, pricing fine, and great customer service. Honest, decent and trustworthy. I am extremely happy to have found Frank Finn and will keep using in future.
Gillian Marshall
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Issue with failed boiler, arranged appointment promptly phoned ahead to ask if arriving early would suit. Dealt with access issue to boiler and then resolved boiler problem promptly. Charge was very reasonable.
Mr Richard Fox
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We've been using Frank Finn since 2013 when they designed and installed a new heating system at our house. We have used them ever since for smaller projects and have never received anything but excellent service from all the team - highly recommend.
SALeon
, work completed
Recommended
Friendly and Professional
Customer Service
Quality
Value
Helpful and informative at the quotation stage. Friendly, helpful and professional team in the office and on site.
RSheldon
, work completed
Recommended
Professional, prompt and good work
Customer Service
Quality
Value
Frank Finn was very quick to respond to a boiler breakdown. Gave a short appointment window, stuck to it, and addressed the issue effectively. Did what was needed quickly and well.
StewClements
, work completed
Recommended
Very helpful and reliable
Customer Service
Quality
Value
Always willing to respond quickly to any issues big or small.
Evans
, work completed
Recommended
Reliable service
Customer Service
Quality
Value
Punctual and efficient. Would be happy to use them again.
DavidH
, work completed
Recommended
Polite, knowledgeable and quick
Customer Service
Quality
Value
Joe turned up on time, was very polite, diagnosed the problem quickly (it was an adjustment - no parts needed, none foisted upon me) and sorted it. At £84 all in, seemed very reasonable and will definitely use again
CharlesA
, work completed
Recommended
Great company
Customer Service
Quality
Value
Very helpful, polite and professional.
Zak Wort
, work completed
Recommended
Great service
Customer Service
Quality
Value
We have used Frank Finn Plumbing for the last 5 years. They offer an efficient and friendly service, are reliable, trustworthy, flexible and fairly priced. We couldn't recommend Frank and his team enough.
nathomson
, work completed
Recommended
Top Quality Service
Customer Service
Quality
Value
Frank Finn Plumbing Ltd is a great company which offers a very professional service. Over the years I have never been disappointed; work has always completed quickly, to a high standard and with minimum disruption - they even clean up before they leave! Frank and his colleagues are courteous and always keep me fully informed; they offers options and solutions. I have absolute confidence in their work.
ClareDesmond
, work completed
Recommended
Well beyond expectations
Customer Service
Quality
Value
There's nothing quite like the sinking feeling you get when you lift up the carpets to your new home and realise the plumbing was last attended to by a cowboy. I found Frank on Which? Trusted Traders so it was with much relief when he attended to calm my nerves. From start to finish his team were nothing but courteous, professional and efficient. We have now had all our pipe work fixed and brand new radiators installed. We couldn't be happier. I have no hesitation in recommending his business and will certainly be using him should the need arise in future.
alpinecrabtree
, work completed
Recommended
Prompt response. Solved the problem
Customer Service
Quality
Value
We had a water leak from the cold water tank in the loft. Frank Finn Plumbing arrived promptly, investigated the problem and quickly found a small hole. The tank was replaced efficiently and without delay.
Neil, Twickenham
, work completed
Recommended
Great and reliable
Customer Service
Quality
Value
Very friendly service, quick response and reliable/on time. Problems were fixed on site on the day. Trustworthy. Pricing is fair.
svonwerthern
, work completed
Recommended
New Boiler - Excellent
Customer Service
Quality
Value
We had a new boiler fitted as part of our kitchen refurbishment. Frank was recommended by our kitchen fitter and at very short notice was able to provide us with a survey and quotes for moving our existing boiler as well as a quote for replacing it. The work was then carried out 2 days later. The quality of the work was outstanding, the installer was very tidy, polite and knowledgeable and overall the service was absolutely fantastic. Would definitely recommend Frank Finn Plumbing!
gillian
, work completed
Recommended
Honest, fair, knowledgeable, skilled.
Customer Service
Quality
Value
I agree with all the below. Have used Frank for years on various things, and he has never let me down. He's bailed me out many times. Honest, fair, knowledgeable, and takes pride in his work and paperwork.
londonlisa
, work completed
Recommended
Always excellent
Customer Service
Quality
Value
Always great service. Reliable & very pleasant & friendly, taking time to explain!
K E, London
, work completed
Recommended
Highly Recommended
Customer Service
Quality
Value
The team at Frank Finn Plumbing are friendly, reliable and efficient. I have always been highly satisfied by the work carried out and their customer service.
Linda S
, work completed
Recommended
Professional, Reliable, Honest and trustworthy
Customer Service
Quality
Value
I have used Frank for the past 5 years and he has never let me down. He responds immediately and is great at explaining things and giving advice, saving me money along the way. He is very honest and trustworthy and I would highly recommend him and his team. He really knows his trade.
Martina
, work completed
Recommended
A reliable, helpful and honest plumber!
Customer Service
Quality
Value
I have been using Frank Finn's services for the last 5 years and too often in an emergency type of situation... Frank Finn has always responded quickly to help on the same day, either by coming himself or by sending one of his team member. He knows his job very well and never tried to outsell a service or product. I trust both his judgment and his service/behaviour.
agathe
, work completed
Recommended
Delighted to find Frank Finn.
Customer Service
Quality
Value
At last found a tradesman to trust and rely on. Thanks Frank.
angelaalami
, work completed
Recommended
Reliable heating engineer
Customer Service
Quality
Value
We were very pleased with the work that Frank did for us. He was reliable, reasonable and even suggested a way to reduce the cost of the work required. Would use him again without hesitation.
Mike, London
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Very organised, knowledgeable & helpful.
Richard, London
, work completed
Recommended
Best plumber ever
Customer Service
Quality
Value
Excellent tradesman. Frank Finn completed a fantastic job quickly and skillfully. He fixed the leak in my loo very quickly, and was polite, helpful and suggested helpful tips.
Vivienne, Middlesex
, work completed
Recommended
Professional and reliable
Customer Service
Quality
Value
Frank is highly professional and his work is of a very high standard. He gives an excellent service at very fair rates.
Madeleine, Middlesex
, work completed
Recommended
Friendly, professional,efficient service.
Customer Service
Quality
Value
I used Frank to service my boiler. He responded quickly to e-mails and called me when he was on his way. Frank explained what he had to do and was very clean and tidy, insisting he cleaned up after the small amount of dust made. He was friendly and professional throughout. I wish all tradesmen were as honest and reliable. Great job - would definitely use again.
Janice
, work completed
Recommended
Good work & friendly
Customer Service
Quality
Value
Frank undertook the work to a high standard & was good at explaining what he was doing & why. Nice friendly manner.
Andy, Middlesex
, work completed
Recommended
Friendly & Efficient
Customer Service
Quality
Value
I used Frank to isntall a new boiler and 5 radiators. I had no problems at all and I would certainly have him back in the future. Extremely knowledgeable.
ErinMo
, work completed
Recommended
Recommended
Customer Service
Quality
Value
He replaced a boiler for me and was brilliant! Very communicative, talking me through everything. He tidied up well and put my mind at rest.
NoelD1
, work completed
Recommended
Which? Local Review
Customer Service
Quality
Value
I have used the family business over several years and now the son has started his own business and too has proved him self to be, positive , reliable, punctual and good value.
Jeremy Kennard
, work completed
Recommended