Friendly Water

The work done was the installation of a water softener and a drinking water filtration system, and all associated plumbing. The company's customer service is excellent, confirming appointments the day before and arriving on time. The quality of work was excellent, being completed in the time specified and in line with the quotation. Everything was left in full working order and the operation was fully and clearly explained. They listened to and implemented a couple of small requests I had without any issues. At the end everything was left clean and tidy. I would recommend the company for this kind of work.

Water softener and new kitchen tap installed to a high standard. Visits undertaken when scheduled. All waste removed and area left tidy. Friendly and knowledgeable staff. Highly recommended.

Carl came to do our quote and explain the process, he also pointed out how we'd want an outside normal water tap for the garden that the competitor brand didnt mention which was clearly very important. Installation was smooth, Jimmy cleared up really well and took all the rubbish. High recommended so far.

Our first water softener was installed seven years ago and has never been effective. I decided to contact a different supplier (Friendly Water) to request that they assess its performance and to see if it could be improved. A Friendly Water engineer duly arrived and after inspecting the water softener declared that it was working to its capacity but that its design was such that there was no room for improvement. He observed that, if we were prepared to invest in a more expensive model, we would experience a marked improvement in the softness of our water. He pointed out that the technology of the model he was recommending was far superior to that of our existing water softener. There was no hard sell just an offer to offset the cost of his inspection against the cost of the recommended model. After a couple of weeks of deliberation my wife and I decided to invite Friendly Water to decommission our existing water softener and to install the recommended model. The installation was straightforward and the installer and his mate left everything clean and tidy. The recommended model has proved to be excellent. We live in London which is famous for its hard water. But now the water running from our cold taps is super soft. There's absolutely no comparison with our original water softener.

From the initial phone call to arrange for a check to see why our Harvey's water softener wasn't working, the visit by Cliff, and the subsequent discussion with Michelle, Jimmy came this afternoon to fit a Hague 410 machine. It took longer than expected but Jimmy was efficient, polite, and a credit to Friendly Water. Cliff explained why the old machine didn't work. Michelle explained the options and finance. Jimmy installed it! This is the first time we have used Friendly Water and I will totally recommend them.

Outstanding service from initial enquiry about my 13 year old water Softner which had stopped working to installing a new water Softner. Friendly Water initially came out to see if my old Softner was repairable which unfortunately it wasn’t. One of the first things that I noticed was how clean their van was and how smart both the gentleman looked. Peter explained to me exactly why it had stopped working as due to it’s age/model unfortunately it couldn’t be repaired. He then asked if I would like a quote for the installation of a new Softner. No hard sell, he just gave me all the information and let me know what choices I had. He had brochures and a very clear and easy to understand price list. We decided that we definitely wanted a new Softner so I phoned the office a couple of days later to order and arrange an installation date. The ladies in the office were extremely helpful had my paperwork to hand and offered me a few different dates. I chose one to suit. Jim came to fit the Softner today. He turned up on time and like all the other Friendly Water staff he was knowledgeable, professional and friendly, he did a fantastic job of fitting the Softner and checking everything worked. Exceptionally tidy. You wouldn’t have known he had been in my utility room. I was given a pack with all the Softner information. The cost was exactly as I had been quoted (no hidden surprises) and I also had the call out fee for the initial visit deducted from my final invoice.