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Friendly Water

4.8

175 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Friendly Water are the leading independent water treatment specialists serving homes and businesses in Surrey, London and Home Counties. We supply, install and service water softening and water filtration equipment, purifiers, water coolers, specialist water taps and water pressure boosting systems.

We are not tied to any manufacturer's equipment, so we honestly recommend and offer the best products for your individual requirements and budget. We supply products of all the leading brands.
Installation is by our friendly, experienced plumbers. We do not subcontract!

We also supply and deliver salt for water softeners. Our prices are competitive and you'll find our service is superb!

Contact us to discuss all your water treatment needs and to get an impartial advice.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • Water softener installation and maintenance

  • More Services

    • water filters
    • water purification
    • coolers
    • boiling water taps

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
175 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Competent and Friendly
Customer Service
Quality
Value
Very satisfied with the entire process from sales enquiry through installation. Fully recommend.
Michael, London Posted on 15/10/2018 , work completed 15/10/2018
Excellent Company
Customer Service
Quality
Value
The work done was the installation of a water softener and a drinking water filtration system, and all associated plumbing. The company's customer service is excellent, confirming appointments the day before and arriving on time. The quality of work was excellent, being completed in the time specified and in line with the quotation. Everything was left in full working order and the operation was fully and clearly explained. They listened to and implemented a couple of small requests I had without any issues. At the end everything was left clean and tidy. I would recommend the company for this kind of work.
Adrian Saul Posted on 11/10/2018 , work completed 11/10/2018
Friendly yes and took time explaining the options enabling informed decision.
Customer Service
Quality
Value
Staff assessing job were friendly and helpful. Date booked for softner to be fitted. Unfortunately due to engineer football injury this was delayed for 11 days. Engineer was 1hr late arriving as he had grossly underestimated travel time. Engineer was friendly and did a good neat job, accommodating all requirements for the fitting and cleaned up after himself. However dishwasher that had to be removed during fitting was not reconnected so it is worth checking all connections before the engineer leaves. They were very apologetic and assured me this was unusual.
Jane Steenstra Posted on 05/10/2018 , work completed 05/10/2018
Brilliant service.
Customer Service
Quality
Value
Very friendly staff. Punctual, tidy replacement of water softener. Helpfully fixed a leak too!
Deborah, Berkshire Posted on 10/09/2018 , work completed 10/09/2018
Good service
Customer Service
Quality
Value
They arrived on time, did what they said they would do, left the work area clean and tidy, explained what they had done. No problems with new equipment (yet) overall very pleased.
Ken, Surrey Posted on 28/08/2018 , work completed 28/08/2018
Reassuring professional service
Customer Service
Quality
Value
Water softener installation initial visit was informative and helpful without being overbearing. Installation engineer prompt, efficient and friendly.
Mike, Hampshire Posted on 15/08/2018 , work completed 15/08/2018
Prompt and professional
Customer Service
Quality
Value
Friendly Water was very thorough in inspecting the location of the water pump and the feasibility of installing a water softener, taking into account the most suitable make for our house. The cost was also reasonable for our house. Chris, Dave and the owner Carl were all friendly, professional, punctual and efficient. I have no hesitation in recommending them.
Joyce, London Posted on 14/08/2018 , work completed 14/08/2018
Efficient and friendly
Customer Service
Quality
Value
Friendly water quoted for the fitting of a water softener. Their salesman, Chris, was great at explaining the benefits. It was easy to make an informed choice. The fitting was at a time and date to suite me and was quick. They left the area tidy and clean.
Deborah, Hertfordshire Posted on 10/07/2018 , work completed 10/07/2018
Friendly experienced & professional.
Customer Service
Quality
Value
Fitting of water softener to my 3 floor town house was not straight forward due to lack of drain & feed on one side of house & not straight forward rising main. Work carried out in 5 hours - good going.
Leslie, Surrey Posted on 06/07/2018 , work completed 06/07/2018
Excellent service
Customer Service
Quality
Value
Everything was great, Dave, the installer, arrived when agreed, communicated well what needed to be done and gave me a clear briefing about how and when to refill unit with salt and what would be using the soft water and what would still be hard. The kitchen was left clean and tidy and he took all of the packaging etc. away with him.
Tony Makepeace Posted on 13/06/2018 , work completed 13/06/2018