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Endorsed by Which?
Friendly Water
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
About
Friendly Water are the leading independent water treatment specialists serving homes and businesses in Surrey, London and Home Counties. We supply, install and service water softening and water filtration equipment, purifiers, water coolers, specialist water taps and water pressure boosting systems.
We are not tied to any manufacturer's equipment, so we honestly recommend and offer the best products for your individual requirements and budget. We supply products of all the leading brands.
Installation is by our friendly, experienced plumbers. We do not subcontract!
We also supply and deliver salt for water softeners. Our prices are competitive and you'll find our service is superb!
Contact us to discuss all your water treatment needs and to get an impartial advice.
What we do
Plumbers
- Water softener installation and maintenance
Water treatment
Water softener installation and maintenance
More Services
- water filters
- water purification
- coolers
- boiling water taps
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.8
176 reviews
Recommended
Recommended
by 100% of customers
Sort by
Prompt and professional
Customer Service
Quality
Value
Fast turn around once decision reached. Always on time, work completed to a good standard.
David, Oxfordshire
, work completed
Recommended
Very efficient & friendly
Customer Service
Quality
Value
Work carried out was the installation of a water softener. The person who came to do the work was by the name of Dave, who came promptly at 8:30 in the morning as planned. Very friendly, polite and professional. Work completed to a very high standard and I would recommend him and the company to anyone wishing to get a water softener installed.
Ranjan, Surrey
, work completed
Recommended
Prompt, friendly and professional
Customer Service
Quality
Value
Installation of new water softener (Hague 410) removal and disposal of old softener. The engineer arrived at the pre-arranged time and efficiently replaced the device in a timely and fuss-free manner. The job was done cleanly. The operation of the new device was explained clearly.
Derek, Oxfordshire
, work completed
Recommended
Friendly knowledgeable trader
Customer Service
Quality
Value
Needed water softener and distilling water filters contacted friendly water from start to finish process was professional and helpful. Fitting engineer was courteous, skilled and tidy all done to our satisfaction. Thoroughly recommend.
Amarjot, Berkshire
, work completed
Recommended
Very polite
Customer Service
Quality
Value
Dave very polite and smart appearance. Would recommend your company to my family & friends.
Mary, Berkshire
, work completed
Recommended
Great work
Customer Service
Quality
Value
I had a water softener installed. The workman arrived and gave the impression of knowing his job. He explored a number of ways of routing the pipes to find the best. He also solved the problem of carpet staining which had come from a cast iron pipe that had been partially replaced So there was no ongoing problem. He completed the work in half a day and left the place neat and tidy. I would be happy to have him come back if further plumbing work was needed. It seemed quite expensive to me and so I have marked them down on price. I am perhaps being a little harsh. In all other regards they were excellent.
dugal.h
, work completed
Recommended
Competent and Friendly
Customer Service
Quality
Value
Very satisfied with the entire process from sales enquiry through installation. Fully recommend.
Michael, London
, work completed
Recommended
Excellent Company
Customer Service
Quality
Value
The work done was the installation of a water softener and a drinking water filtration system, and all associated plumbing. The company's customer service is excellent, confirming appointments the day before and arriving on time. The quality of work was excellent, being completed in the time specified and in line with the quotation. Everything was left in full working order and the operation was fully and clearly explained. They listened to and implemented a couple of small requests I had without any issues. At the end everything was left clean and tidy. I would recommend the company for this kind of work.
Adrian Saul
, work completed
Recommended
Friendly yes and took time explaining the options enabling informed decision.
Customer Service
Quality
Value
Staff assessing job were friendly and helpful. Date booked for softner to be fitted. Unfortunately due to engineer football injury this was delayed for 11 days. Engineer was 1hr late arriving as he had grossly underestimated travel time. Engineer was friendly and did a good neat job, accommodating all requirements for the fitting and cleaned up after himself. However dishwasher that had to be removed during fitting was not reconnected so it is worth checking all connections before the engineer leaves. They were very apologetic and assured me this was unusual.
Jane Steenstra
, work completed
Recommended
Brilliant service.
Customer Service
Quality
Value
Very friendly staff. Punctual, tidy replacement of water softener. Helpfully fixed a leak too!
Deborah, Berkshire
, work completed
Recommended
Good service
Customer Service
Quality
Value
They arrived on time, did what they said they would do, left the work area clean and tidy, explained what they had done. No problems with new equipment (yet) overall very pleased.
Ken, Surrey
, work completed
Recommended
Reassuring professional service
Customer Service
Quality
Value
Water softener installation initial visit was informative and helpful without being overbearing. Installation engineer prompt, efficient and friendly.
Mike, Hampshire
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Friendly Water was very thorough in inspecting the location of the water pump and the feasibility of installing a water softener, taking into account the most suitable make for our house. The cost was also reasonable for our house. Chris, Dave and the owner Carl were all friendly, professional, punctual and efficient. I have no hesitation in recommending them.
Joyce, London
, work completed
Recommended
Efficient and friendly
Customer Service
Quality
Value
Friendly water quoted for the fitting of a water softener. Their salesman, Chris, was great at explaining the benefits. It was easy to make an informed choice. The fitting was at a time and date to suite me and was quick. They left the area tidy and clean.
Deborah, Hertfordshire
, work completed
Recommended
Friendly experienced & professional.
Customer Service
Quality
Value
Fitting of water softener to my 3 floor town house was not straight forward due to lack of drain & feed on one side of house & not straight forward rising main. Work carried out in 5 hours - good going.
Leslie, Surrey
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Everything was great, Dave, the installer, arrived when agreed, communicated well what needed to be done and gave me a clear briefing about how and when to refill unit with salt and what would be using the soft water and what would still be hard. The kitchen was left clean and tidy and he took all of the packaging etc. away with him.
Tony Makepeace
, work completed
Recommended
Polite and professional
Customer Service
Quality
Value
Excellent experience throughout. All personal helpful, polite & professional. Everything happened as & when it should. So far very pleased. Water system & RO system fitted today. No experience of efficiency to comment on.
Victoria, Berkshire
, work completed
Recommended
Efficient & polite
Customer Service
Quality
Value
very efficient and polite from my first enquiry, the preliminary assessment visit and the work that was carried out - removal of old water softener and fitting of new one.
Mary, London
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Excellent service provided by a very skilled engineer.
Alistair, West Sussex
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Neat tidy polite professional would recommend.
Richard, Berkshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Would highly recommend friendly water. The engineer that came to install the unit was very friendly, efficient and left my place tidy and clean. The filter water tastes amazing and our water throughout the house is lovely and soft.
Vikki, Surrey
, work completed
Recommended
Very Satisfied
Customer Service
Quality
Value
Very professional, easy to deal with and I felt Friendly Water was commendably customer-focused. Understood our needs & answered all questions & queries. Highly recommended.
Martin, London
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Excellent service in all respects.
Peter, Buckinghamshire
, work completed
Recommended
Prompt & professional
Customer Service
Quality
Value
Very pleased with the work carried out by Friendly Water.
Carole, Buckinghamshire
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
Jim did a great job fitting our new water softener in very unpleasant conditions - it was freezing. He was helpful, courteous and extremely professional.
Chris, Hertfordshire
, work completed
Recommended