Friendly Water

Our water softener failed while we were on holiday. Friendly Water's surveyor confirmed that it was beyond repair, and was extremely helpful in recommending a replacement, plus a new water filter. He also suggested locating the softener outside the house, which freed up space under our kitchen sink. The fitter came two days later. He did an excellent job, despite having to work in some awkward spaces. The job was completed in a morning, and everything was left neat and tidy.

The new water softener was fitted and the charge was as quoted. The fitter was on time and did the work as quoted. Would not hesitate to recommend them.

We had terribly hard water. I wanted independent advice as to the best softener. From quotation to fitting we cannot have asked for a better service. Prompt, punctual, efficient, tidy and everything explained perfectly! I have no hesitation in recommending Friendly Water, they carry a range of softeners to meet every need and all circumstances. The price quoted was exactly the invoiced price…..no need to look further!

From the initial phone call to arrange for a check to see why our Harvey's water softener wasn't working, the visit by Cliff, and the subsequent discussion with Michelle, Jimmy came this afternoon to fit a Hague 410 machine. It took longer than expected but Jimmy was efficient, polite, and a credit to Friendly Water. Cliff explained why the old machine didn't work. Michelle explained the options and finance. Jimmy installed it! This is the first time we have used Friendly Water and I will totally recommend them.

Our first water softener was installed seven years ago and has never been effective. I decided to contact a different supplier (Friendly Water) to request that they assess its performance and to see if it could be improved. A Friendly Water engineer duly arrived and after inspecting the water softener declared that it was working to its capacity but that its design was such that there was no room for improvement. He observed that, if we were prepared to invest in a more expensive model, we would experience a marked improvement in the softness of our water. He pointed out that the technology of the model he was recommending was far superior to that of our existing water softener. There was no hard sell just an offer to offset the cost of his inspection against the cost of the recommended model. After a couple of weeks of deliberation my wife and I decided to invite Friendly Water to decommission our existing water softener and to install the recommended model. The installation was straightforward and the installer and his mate left everything clean and tidy. The recommended model has proved to be excellent. We live in London which is famous for its hard water. But now the water running from our cold taps is super soft. There's absolutely no comparison with our original water softener.

We were recommended this company by a kitchen installation company. The selling process was handled in an unbiased and extremely informative way and included a practical demonstration of a water softener. We were left with a number of options based on different price points. Having made a decision, the installation was completed in a timely manner. The installer arrived promptly, was very courteous and left everything clean and tidy. We would highly recommend Friendly Water.

I first used Friendly Water to install a water softener in 2002. It worked perfectly for 14 years. I have just moved house and got them to do it again. The installer(Dave) was punctual, polite, efficient and tidy and we now have a fully functioning softener. I have no hesitation in recommending them to anyone considering a water softener and we'll certainly use them again if ever we move again. Ten out of ten for service.