Gair Gas Limited T/A Gair Home Services

On Friday 13 May 2022 I reported to Gair Gas a fault with one of my radiators which had resulted in a slight leak. Fitters attended within an hour, examined the fault and arranged the supply of a new radiator. The new radiator arrived, system drained. Radiator fitted and job completed by 2.30 pm. Fitters were very polite and friendly throughout. Outstanding and prompt service. The fault with the radiator was apparently a manufacturing fault completed under guarantee.

Following a Which? review on domestic service contracts, we switch from our 30 plus year provider to a local service that we felt met all our requirements. Our contract has only been operational for six weeks I had to call on their services. A toilet cistern started leaking from a connection. Since my stroke, I have been unable to get down and fix problems myself so am now even more reliant on our Gair Gas services. I rang their "out of office hours" number and was pleased to get an answer and was told someone would be with us within 1.5 hours. In fact, they arrived in less than an hour. A most pleasant plumber who very quickly found the problem and resolved it. Then checked and carefully to ensure it was fully repairs before leaving. We are very pleased with Gair Gas service and have confidence in giving them a five star review.

Great service and communication with all the team Efficient, timely, reliable, good value Will use again

We had a leak under a bath coming through the kitchen ceiling so I called Gair Gas at about nine this morning. By eleven forty five they had been and dealt with the problem. I have used Gair Gas for over thirty years and now have one of their comprehensive care plans covering plumbing, electrics and central heating which has proved an economical blessing now I am less able to fix things myself. They have always proved reliable and very helpful and I have no hesitation in recommending their services.

We have had a long-running problem with the radiator in our kitchen/diner which was not functioning as efficiently as it ought to have been. When flushing the whole system did not resolve things some blockage in the pipework to/from the manifold and this particular radiator was suspected but to examine and rectify the problem would have meant taking up floorboards etc. The alternative, which we eventually opted for, was to move the radiator to the other side of the room, swapping it with the sideboard, so that it could be served directly from the new boiler, still a fiddly job. After we had prepared everything for this move the new engineer decided to take the radiator off and flush it thoroughly - quite a bit of muck was removed- and then check the whole house system for air interference. Having done this the radiator heated up nicely. Today the thermostat was replaced on the radiator so that we could control the heat output and a malfunctioning thermostat on the hot water tank was replaced. We hope and pray that that is the satisfactory end to the matter. So far so very good. Are we glad we subscribe to Gair's appropriate Homeshield cover.

I have used Gairgas for the past couple of years to service my gas boilers and heating system. Yesterday I found that the toilet was flushing continuously and called Gairgas for assistance. Pete called and resolved what was a tricky problem with a concealed flushing mechanism. Like all of the engineers who have called from Gairgas over the time I have been on their Homeshield Cover Plan, Pete was smartly dressed, very knowledgeable and most importantly, very efficient.

Quick response from Gair Gas. Matt the heating engineer did an excellent job in repairing our boiler. These guys are local and their customer care is superb. Above all, they did not charge me for the callout as gesture of good will!

I have had a contract with Gair Gas for ten years and they have always been reliable and professional in responding to any problems that have arisen in our Hampshire house, which is rented out while we are living overseas.

We had a fault with our underfloor heating and the Engineer arrived on time and fully C19 compliant and carried out the work efficiently and effectively and was friendly to us and our dog! They also service our boilers which was also carried out to a high standard and we received a comprehensive report of the work carried out We would not hesitate to recommend them and have done to neighbours and friends already!

Gair Gas Limited were helpful (up front) with booking a timeslot that suited my requirements. The engineer was was on-time, very polite, and completed the Boiler Service with a minimum of fuss.

I’ve used this firm for last 5 years for boiler installation and servicing. Also other heating work. From initial phone call to book and ask advice, to work carried out I can’t fault it. Efficient, friendly and reliable.

Gair Gas Limited. I found them to be very efficient, the two young men who came on time were very pleasant and knowledgeable. I was very happy with the price I was quoted and so far the boiler is brilliant, very quiet and also I know that if I need any more information they will be very helpful. I would highly recommend Gair Gas. And an added surprise I got a beautiful bouquet of flowers for using local businesses but that’s not to take away the efficiency of Gair Gas.

We had our (Betsy Boiler, poor thing so old), serviced yearly by Gair Gas, her time had come to say goodbye and a new boiler to be installed. What an absolute pleasure to recommend Gair Gas, we recently had a new Worcester Bosch Boiler installed by Sam and the Gair Gas Team. Worked extremely hard from 8 till 5.30 and informed us of each stage of the installation. They were very professional, polite, courteous, and knowledgeable and left the work area tidy and clean. Took away all the unwanted boiler and parts etc. Two days later Sam returned to ensure all was running smoothly and we were happy. Would definitely recommend Gair Gas for servicing and boiler installation.

Archie and Alex arrived on time to replace 4 leaky radiators, drain and flush the system, and clear a slow draining sink. They were diligent and careful. and willingly took on the repair of a cistern which had broken down the morning of their visit, going to some trouble to source and install two new valves.

Replaced internal parts of the toilet cistern. Work was completed quickly, cleanly and efficiently by friendly plumbers. The office staff are also always friendly and helpful.

Zain from Gair Gas fitted my new Worcester Bosch boiler to replace my old one. Very tidy installation with minimal disruption. All working fine. This local company was recommended to me by a number of people and I have no hesitation in recommending it to others.

The replacement of the ageing boiler was done by Ollie. I was quite worried about how cold the house might get, but Ollie was careful about keeping doors shut and minimising the heat loss. He consulted me when necessary and did the job in an efficient and tidy way. When it was finished he took the time to show me things I needed to know. It took all day, but I never once felt he wasn’t focused on ensuring that the job was done thoroughly. The only slight complaint I would have is around the customer service from the office concerning billing. This is not as responsive as the booking and quotations process and the front line people seem to have little ability to influence them.

What a pleasure to recommend Gair Gas. I recently had my old boiler replaced. Harry rang me to tell me he was half an hour away, arriving at 08.30. What a pleasant and knowledgeable young man who worked extremely hard all day, everything was left very clean and tidy afterwards. I have been using Gair for three years now for regular annual servicing, and I can’t recommend them highly enough. Christine Laine

Gair Gas were the 1st to come round and quote for a new Worcester Boiler to be installed, replacing a very old, but still working Worcester. Andy have a thorough explanation of all the options available and what would be suitable, baring in mind more rooms would be created following an extension planned for next year. He was competitively priced, but as a Worcester approved installer it was a no brainer to go with Gair, given the 12 year warranty they could offer. Callum came to install the boiler and he was fantastic. Brilliant new pipe work. Not the easiest of installs in a dark loft, but he managed it and both Callum and Andy came up with solutions when some issues came up when updating a very old system. My home is now nice and toasty to move into so I can’t thank them enough. Superb company and all staff are very knowledgeable and friendly.

Wesley called approx 30 minutes before he arrived to let me know he was on his way. He and his apprentice arrived when scheduled and were professional, polite, tidy and efficient. He answered all my questions when asked about the CH system and offered useful suggestions going forward. Have now signed up to a CH plan with them and can thoroughly recommend them.

I always shy away from recommending any goods or services to anyone because there is no guarantee that what I like is not bound to please someone else. You can polse friends like that One exception to my golden rule is Gair Gas I first took out a plan with them for a commercial premise and found them to be very professional, honest and reliable Some years later when my regular service engineer retired I took out a Gold Plan with Gair Gas Over the 4 years I have had this plan I estimate my savings to be in the hundreds of pounds if not thousands I have even got my best mate signed up to them (I never did get the vouchers though) My boiler has now given up the ghost and I will, without any hesitation look to Gair for a replacement I don't care which engineer comes here They have all been excellent in attitude, ability and application.

I would like to commend Gair on how you have carried on supporting clients during this lockdown. We have had your engineers out to us several times over the last three weeks due to recurring problems, they have always been on time, very experienced and very professional. Rich today observed careful distancing, was efficient in his work and left zero mess. I cannot commend Gair Gas highly enough, it is reassuring having professional gas services engineers in the area.

We have used Gair Gas for about twenty years now, although the company has grown in size the same ethos applies - polite, efficient, professional, very competent. Will always advise about and rectify other issues if found. We've had a power flush recently, plus work on the tank, plus boiler servicing. Highly recommended.

Gair diagnosed the fault and changed a valve and header tank. Arrived on time and extremely tidy. Dog friendly as well!

Gair staff were efficient and helpful from beginning to end of this process. They turned up at the time they said they would and completed the job with very little disruption to me and completely cleaned and tidied up after themselves when finished. I am disabled and they even made me a cup of tea. They fully explained everything to me and made sure that I was happy with the work. I was very pleased with all they had done and even more happy to be able choose a local company rather than one of the big national companies.