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Gareth Williams Heating Limited

4.9

115 Reviews

Opening Hours
Today - 08:30–17:00
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Gareth Williams Heating was formed in 2007 and now has a strong customer base throughout Newport and South Wales. We specialise in Boiler Installations and as Accredited and Approved Installers, we can offer up to 14 years parts and labour warranties on New Boiler Installations.

Free no obligation quotations

We provide free, no obligation, written quotations and we always offer great value for money. There are no hidden charges with Gareth Williams Heating. Once we give you an estimate, we guarantee it is fixed so there are never any surprises. We are proud to be recognised for providing excellent customer care, high quality workmanship and for offering a reliable service at an affordable cost.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • More Services

    • gas installer

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
115 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
Boiler service
Customer Service
Quality
Value
Always get a reminder about Annual Boiler Service. Prompt Service, very professional. Would not hesitate To recommend
Customer in Newport Posted on 06/02/2024 , work completed 06/02/2024
A Company you can trust
Customer Service
Quality
Value
Gareth has been servicing my boiler since I bought the house, roughly 4 years ago. Very professional, very prompt service, always on time. Special thanks to Daniel Meglio, The Engineer that kept all my house heating, and not only, flawless all the time.
Customer in Newport Posted on 03/01/2024 , work completed 03/01/2024
CH Service & Controller upgrade
Customer Service
Quality
Value
The Engineer (Daniel) turned up at the time specified to conduct a service , on what is now an old but safe Baxi back boiler. I'm particularly impressed by the professional, methodical & thorough approach adopted, pointing out keys areas within the boiler that need to assessed ,to ensure the heating system operation & performance is optimised. Have no hesitation in recommending Gareth Williams Heating LTD for any associated heating/plumbing works.
Customer in Torfaen Principal Area Posted on 01/12/2023 , work completed 30/11/2023
Very happy
Customer Service
Quality
Value
Contacted them by email as had an overflow leak. Answered within 15 minutes with appointment day and time. They arrived before time and problem sorted within the hour. Excellent service, very friendly staff. Will definitely use again.
Customer in Newport Posted on 14/09/2023 , work completed 14/09/2023
Gas Boiler Service
Customer Service
Quality
Value
Excellent service. On time and efficient. Friendly tradesman. Will definitely use this company again.
Customer in Newport Posted on 30/08/2023 , work completed 30/08/2023
The trader replied (on 13/09/2023)
Thanks very much. We look forward to seeing you again next year for the annual boiler service. Gareth Williams Heating Limited.
Reliable and efficient service
Customer Service
Quality
Value
We have used this company for a number of years and find them very efficient and knowledgeable. A reminder is sent out for the annual service and the engineer arrives as arranged. The service or work is always completed well and the engineer is courteous and helpful. Payment is easy via bank transfer and an option is now being given for a direct debit system to spread the cost for future services.
Customer in Newport Posted on 17/08/2023 , work completed 17/08/2023
The trader replied (on 13/09/2023)
Thanks very much for the comments. We are glad you are happy with us and look forward to seeing you next year for the annual boiler service. Gareth Williams Heating Limited.
Professional and friendly service
Customer Service
Quality
Value
Gareth Williams Heating Ltd fitted our new boiler when we moved to Wales last year. They gave us expert professional advice and a clear quote. They completed the work before we moved to our new house from London, so we trusted them with the keys. They gave us regular updates of the works they were doing by phone, SMS and photos. They worked to very high standards and met the agreed deadline. They serviced our boiler this week and we also needed advice about a radiator. Again, excellent service. We would highly recommend them.
Customer in Newport Posted on 03/06/2023 , work completed 02/06/2023
The trader replied (on 13/09/2023)
Thanks very much for the great review. We are so glad you chose us for the installation and the annual boiler services. Best regards. Gareth Williams Heating Limited.
Great Service
Customer Service
Quality
Value
From the call requesting Gareth’s services to the work carried out we were really pleased with the service we received. Prompt response, polite and friendly engineer who explained and fixed the problem quickly. Will continue to use Gareth Williams Heating for all my central heating and boiler servicing.
Customer in Newport Posted on 30/05/2023 , work completed 30/05/2023
The trader replied (on 13/09/2023)
That's great to hear. We look forward to seeing you again also. All the best. Gareth Williams Heating Limited.
Very good service
Customer Service
Quality
Value
So pleased to have chosen Gareth Williams for boiler service and installation of an additional radiator following recommendation from a neighbour. Excellent working practices and advice. Professional. Thanks to Daniel who carried out the work for me.
Customer in Newport Posted on 26/05/2023 , work completed 26/05/2023
The trader replied (on 13/09/2023)
Thanks for taking the time to leave a review. We appreciate every single one of them, it makes all the hard work worth it. Best regards. Gareth Williams Heating Limited.
Impressive Service
Customer Service
Quality
Value
We were very impressed with Gareth's employees who carried out the work efficiently, tidily and to a very high standard. We will definitely recommend Gareth Williams Heating Ltd to our neighbours.
Customer in Newport Posted on 30/03/2023 , work completed 29/03/2023
The trader replied (on 13/09/2023)
We were very glad to be of service. See you next year for the annual boiler service. Regards. Gareth Williams Heating Limited.
Excellent service
Customer Service
Quality
Value
A very efficient and thorough service on the, arriving at the time advised and I would recommend them to anyone.
Iain in Newport Posted on 21/02/2023 , work completed 21/02/2023
The trader replied (on 13/09/2023)
Great news, we appreciate it and are very glad you were happy with us. Gareth Williams Heating Limited.
Boiler service
Customer Service
Quality
Value
Second year dealing with Gareth. Boiler serviced efficiently. And always on time. Would definitely recommend them
Karen in Newport Posted on 02/02/2023 , work completed 02/02/2023
The trader replied (on 13/09/2023)
Thanks very much. It's a pleasure. Gareth Williams Heating Limited.
Excellent and prompt service.
Customer Service
Quality
Value
Gareth arrived on time and carried out the inspection in a very professional manner. Thank you Gareth
Phillip in Monmouthshire Posted on 27/01/2023 , work completed 26/01/2023
The trader replied (on 13/09/2023)
Thanks for the kind words and for using us. We look forward to seeing you again. Gareth Williams Heating Limited.
Great reliable service
Customer Service
Quality
Value
Had a problem with my boiler, called Gareth's company and they were very helpful. Serviced the boiler and corrected the problem. Daniel was very efficient and patient and nothing was a problem for him, lovely man. Would highly recommend.Thank you
Customer in Newport Posted on 18/01/2023 , work completed 18/01/2023
The trader replied (on 13/09/2023)
That's great to hear. I will pass on the comments to the engineer. All the best. Gareth Williams Heating Limited.
Boiler service
Customer Service
Quality
Value
Once again super service, very efficient boiler service at a reasonable price, we would recommend as much better than we used to get with our previous company.
Glyn in Newport Posted on 12/01/2023 , work completed 12/01/2023
The trader replied (on 13/09/2023)
It's nice to know we are doing a good job. Thanks for taking the time to leave a review. All the best. Gareth Williams Heating Limited.
Boiler service
Customer Service
Quality
Value
Third year of dealing with Gareth and Lorenzo, I'm very pleased. Super easy communication, always on time and I know my boiler checks are in good hands. All my questions are always answered. Definitely would recommend Gareth and his team!
Domi in Newport Posted on 05/01/2023 , work completed 05/01/2023
The trader replied (on 13/09/2023)
That's great to hear. I will pass on the comments. Thanks for using us. Gareth Williams Heating Limited.
Boiler service
Customer Service
Quality
Value
Boiler installed by this company a couple of years ago and follow up servicing as good as the installation. Company email service reminder (good price), efficiently book appointment, turn up on time and provide invoice by email within minutes. Been lucky enough to have my original installer come to do each service and he is lovely: polite, efficient, friendly and helpful. This year he also gave extra advice on the most efficient operation of the boiler. I have no hesitation recommending this company.
Customer in Newport Posted on 19/10/2022 , work completed 19/10/2022
The trader replied (on 13/09/2023)
It's been an absolute pleasure. We look forward to seeing you next year for the annual boiler service. Gareth Williams Heating Limited.
I wish that all businesses were as reliable as Gareth Williams Heating.
Customer Service
Quality
Value
The heating engineer that I had used for over 40 years retired and I was apprehensive about finding a replacement to service my boiler properly. Gareth Williams Heating were a local company with excellent reviews so I contacted them. They answered the phone immediately and their engineer was able to call the same day, exactly on time. He did a thorough service, including the filter and condensation bottle, for a very reasonable price and left me confident that I had made the right choice. I am more than happy to recommend this company, I only wish that others did business in the same way.
Customer in Newport Posted on 07/09/2022 , work completed 07/09/2022
The trader replied (on 13/09/2023)
Thanks very much for the kind words. It makes such a difference to us. All the best. Gareth Williams Heating Limited.
Professional, trustworthy and quality
Customer Service
Quality
Value
Had to organise a new gas boiler and room heater for my mother, who lives 450 miles away from me, so finding a trustworthy and competent heating installer was paramount to me. The work required was extensive, as my Mother's existing installation dated back to 1974 and was, quite frankly, a mess. Gareth Williams provided me with a detailed quote, did the job when he said he would, answered all my questions promptly and went above and beyond what I expected in sorting out supplementary electric heating for me too. From quotation thru completion, Gareth Williams heating Ltd have been professional, helpful and have inspired total confidence. I would recommend them as your first choice of heating installer if you live in the Newport area. Outstanding.
Gary in Perth and Kinross Posted on 04/09/2022 , work completed 03/09/2022
The trader replied (on 11/10/2022)
Great to hear that you were so happy with us. It makes all the hard work worthwhile. We look for ward to seeing you again for next years annual boiler service. Thanks again for choosing us. Best regards. Gareth Williams Heating Limited.
Gas boiler service
Customer Service
Quality
Value
Mr. Williams contacted us to advise that our first annual boiler service was due. We booked a date and a time and the gas fitter, Dan arrived on the dot. He was friendly, helpful and highly professional. A first class service in every way. We thoroughly recommend Gareth Williams Heating Ltd
Graham in Caerphilly County Borough Posted on 01/09/2022 , work completed 01/09/2022
The trader replied (on 11/10/2022)
Great feedback, thanks very much for writing the review. We look forward to seeing you again. Best regards. Gareth Williams Heating.
Boiler service
Customer Service
Quality
Value
Such a trustworthy friendly service. A quick response I would definitely recommend I will be using again in the future
Customer in Newport Posted on 22/08/2022 , work completed 22/08/2022
The trader replied (on 24/08/2022)
Thanks for the review. We pride ourselves on this friendly approach. We look forward to seeing you next year. Best regards. Gareth Williams Heating Ltd.
Very efficient
Customer Service
Quality
Value
Booked a boiler service. Should be simple, but how often do companies struggle with simple? Not these guys. Within a day I had booked a slot, the engineer turned up on the dot and was brilliant. Service record and billing arrived within hours. I will definitely use this company again
Customer in Newport Posted on 12/08/2022 , work completed 12/08/2022
The trader replied (on 24/08/2022)
Thanks very much. We are glad you found the process very easy, we will send an automatic reminder about the boiler service two weeks before the due date next year. Best regards. Gareth Williams Heating Ltd.
Replace back boiler with combi boiler
Customer Service
Quality
Value
We were looking to replace an ageing back boiler with a modern combi boiler. Gareth visited us and came back with his quotes within a couple of hours. The work was carried out the following week. Our old back boiler, gas fire, airing cupboard tank and loft cistern were all removed quickly and the new boiler and associated pipework installed with the minimum of fuss. This work took 2 full days. The morning of the third day was taken up by a power flush of the system. So job completed within 2 and a half days. I can't speak highly enough of the 2 lads who did the work - Dan and Lorenzo. They were professional, competent, friendly and kept us informed throughout about the work they were doing. After they had finished they explained how the system worked and how to use the controls. They filled in all the associated paperwork and sorted out the payment details. They were fantastic and a credit to Gareth Williams Heating Ltd. I look forward to renewing acquaintances in a year's time when we have our annual boiler service. Thank you Gareth, Dan and Lorenzo for making the whole project simple and straightforward throughout. I would wholeheartedly recommend this company for any work of a similar nature.
Customer in Newport Posted on 03/08/2022 , work completed 28/07/2022
The trader replied (on 24/08/2022)
Thanks for the great feedback, it makes all the hard work worthwhile. It was a pleasure to meet you and we look forward to seeing you again next year for the annual boiler service. Best regards. Gareth Williams Heating Ltd.
Boiler service
Customer Service
Quality
Value
Excellent attention and Service from Mr Williams Heating Team ,Engineer arrived on time introduced himself ,explained what his work would entail . On completion he informed us what he had serviced, and all was fine with the Boiler , and left the work area clean and tidy .On budget ,on time , on cost . An exceptional and expert team of Gareth's Heating ,very rare these days . Thank you
Customer in Newport Posted on 29/06/2022 , work completed 28/06/2022
The trader replied (on 01/08/2022)
Thanks very much for taking the time to leave a review. We look forward to seeing you next year. Best regards. Gareth Williams Heating Ltd.
Recommend
Customer Service
Quality
Value
Brilliant, polite & professional. Highly recommend. Came to service, found a fault that had been present for 5+ yrs, fixed it the next day.
Customer in Newport Posted on 17/03/2022 , work completed 17/03/2022
The trader replied (on 06/06/2022)
Many thanks, it's worth all the hard work when we hear this type of feedback. Best regards. Gareth Williams Heating.
New Boiler
Customer Service
Quality
Value
Our old boiler met its end during Storm Eunice. Gareth's team quoted, sourced and fitted a new boiler within the week. Very impressed with the quote, the installation and confident in after sales service.
Peter in Cardiff Posted on 27/02/2022 , work completed 25/02/2022
The trader replied (on 06/06/2022)
That's great to hear. Thanks for choosing us to install the new boiler. We will see you next year for the annual boiler service. Best regards. Gareth Williams Heating.
Excellent service and very attentive!!
Customer Service
Quality
Value
Excellent work as always. Very attentive and very accommodating with time and day. Every year I do get a reminder email and message, which really helps as a reminder. Highly recommended, and very professional and very clean when attending the property. Other important point, Covid guidelines observed.
Customer in Newport Posted on 01/02/2022 , work completed 01/02/2022
The trader replied (on 06/06/2022)
Thanks very much. It was pleasure. We look forward to seeing you again next year. All the best. Gareth Williams Heating.
Low water pressure
Customer Service
Quality
Value
Had low water pressure message on boiler. Phoned Gareth and he sent some one out the next day. When workman arrived I had found instruction booklet and sorted it. The workman (Lorenzo) checked what I had done and reassured me it was ok. Thank you.
Customer in Newport Posted on 11/01/2022 , work completed 07/01/2022
The trader replied (on 06/06/2022)
Thanks for taking the time to leave a review. It makes a big difference, glad you are happy. Best regards. Gareth Williams Heating.
Service call
Customer Service
Quality
Value
Good communication, fast response, everything explained, very polite. No hesitation in recommending this company.
Customer in Caerphilly County Borough Posted on 11/01/2022 , work completed 11/01/2022
The trader replied (on 14/01/2022)
It's excellent to hear that. Thanks for the recommendation. Best regards. Gareth Williams Heating.
Annual boiler service
Customer Service
Quality
Value
I have used Gareth Williams Heating for 3 years, and I'm very happy with the service they provide. Friendly and offering helpful advice, I'll continue to use them.
Customer in Newport Posted on 11/11/2021 , work completed 11/11/2021
The trader replied (on 14/01/2022)
Thanks very much. We hope you continue to use us and we will do our best to look after you. Best regards. Gareth Williams Heating.
Boiler service
Customer Service
Quality
Value
Annual service of boiler, company installed a few years ago. Nice continuity of same person who installed, doing services. Can't fault. Prompt, organised, efficient, tidy, helpful, friendly.
Customer in Newport Posted on 26/10/2021 , work completed 26/10/2021
The trader replied (on 14/01/2022)
Thanks very much. We look forward to seeing you next time! Best regards. Gareth Williams Heating.
Replacement thermostat
Customer Service
Quality
Value
Excellent service- professional and friendly. Explained how to use the new appliance before leaving. Would definitely recommend and will be using again.
Customer in Newport Posted on 05/10/2021 , work completed 05/10/2021
The trader replied (on 22/10/2021)
Thanks very much. Really glad to hear you were happy with us and the new 'Energy Saving Thermostat' Best regards. Gareth Williams Heating.
Quick, clean, professional
Customer Service
Quality
Value
Boiler service. The engineers turned up on time, they were polite and professional and left the site clean and tidy. I had also asked for a quote for some additional work, Daniel took the time to explain the differences between products to enable me to make an informed decision. I have agreed to the quote and arranged a date for the additional work. A very good experience from start to finish
Customer in Newport Posted on 13/08/2021 , work completed 13/08/2021
The trader replied (on 10/09/2021)
Thanks very much for the review. We are always thrilled to get good feedback. Thanks for choosing us and we look forward to seeing you again soon. Best regards. Gareth Williams Heating Ltd.
Boiler service
Customer Service
Quality
Value
Punctual, polite, efficient excellent price highly recommended. Also installed new boiler in the past which was recommended by them.
Customer in Newport Posted on 11/08/2021 , work completed 11/08/2021
The trader replied (on 14/08/2021)
Thanks very much for the comments, it makes all the hard work worthwhile! Best regards. Gareth Williams Heating.
3 x Gas Checks & Boiler Checks
Customer Service
Quality
Value
Excellent service today. 3 gas and boiler checks completed. Exceptionally thorough & very professional! Will definitely be using this company again.
Customer in Monmouthshire Posted on 13/07/2021 , work completed 13/07/2021
The trader replied (on 19/07/2021)
Thanks, we were glad to be of service. We will send out an automatic reminder for next years boiler services. Best regards. Gareth Williams Heating.
Continuing Professional Service
Customer Service
Quality
Value
I have been using this company for a number of years to carry out boiler servicing inspection and certification. The service is always professional, with prompt reporting and invoicing. Any rectification work identified is carried out promptly and to the quoted price. The work area is always left in a clean condition and all staff are courteous, knowledgeable and approachable.
Customer in Newport Posted on 08/06/2021 , work completed 07/06/2021
The trader replied (on 19/07/2021)
Thanks very much for taking the time to leave us a review. It makes such a difference to us. We look forward to seeing you next year. Best regards. Gareth Williams Heating.
Boiler service
Customer Service
Quality
Value
3 years ago Gareth’s company installed a new boiler and the work was carried out quickly and cleanly. His men return every year to service it and without exception they have been on time, ready to get on with the work, happy to answer any questions and very polite and helpful. Excellent work, excellent workers.
Dennis in Newport Posted on 04/05/2021 , work completed 04/05/2021
The trader replied (on 07/05/2021)
That's great to hear. Thanks very much for the kind words. We look forward to seeing you next year. Best regards. Gareth Williams Heating.
An excellent and professional service.
Customer Service
Quality
Value
A first class service with everything done perfectly, to the timescale advised and very tidy and polite.
Iain in Newport Posted on 06/04/2021 , work completed 11/03/2021
The trader replied (on 07/05/2021)
Thanks very much. We are really glad you are happy. Best regards. Gareth Williams Heating.
Prompt, efficient, clean, professional
Customer Service
Quality
Value
Replacement boiler installation. They arrived on time, did the job, left the place clean. A very professional job.
David in Newport Posted on 17/03/2021 , work completed 17/03/2021
The trader replied (on 18/03/2021)
Thanks very much. We look forward to seeing you soon. Best regards. Gareth Williams Heating.
Boiler Repair
Customer Service
Quality
Value
We had a Boiler failure and a friend recommended GWH. We were quoted a reasonable price and given a time to expect the repair to be carried out. The operatives arrived on time, were very polite and completed the repair quickly, efficiently and on budget. Would not hesitate to use the company again or to recommend them to friends.
Glenn in Newport Posted on 09/02/2021 , work completed 08/02/2021
The trader replied (on 01/03/2021)
This is what we like to hear, another Happy Customer. Thanks very much for using us. Best regards. Gareth Williams Heating.
I don't think I could be any happier
Customer Service
Quality
Value
I don't think I could be any happier. I moved into a house with an old boiler in a bad location and with pipework all over the place. I aimed to move the boiler ASAP and Gareth managed to sort it all out within a week! I received my quote the day after I first called, took a couple of days to plan my finances and the next week my boiler replacement and move has happened! This is genuinely the fastest service I have ever received when it comes to big jobs like that. Two gentlemen that were working in my house (Lorenzo and Jamie) were polite, friendly and kept me up to date. I am absolutely amazed how the two were able to work around not the best conditions given that I only just moved in so half of this house is a building site. They answered all the questions I had, provided me with updates whenever needed and even arranged for a roofer to come in with a longer ladder - all so smooth that not even once I felt anxious about this. I am not one to leave long positive reviews but there is no chance I could ignore this one - you pay for first class service, pleasant contact and a clear explanation of all the works. Today is the first day with my new boiler and I can already feel the difference. Thank you very much guys!
Customer in Newport Posted on 15/01/2021 , work completed 14/01/2021
The trader replied (on 18/01/2021)
Thanks very much for leaving such a great review. We are thrilled to have such a happy customer and look forward to seeing you next year for the annual boiler service. Thanks for choosing us. Best regards. Gareth Williams Heating.
Boiler service
Customer Service
Quality
Value
Following the installation of the new boiler last year by Gareth Williams Heating Ltd, have now had first service and was very pleased with the friendly professional service given.
Customer in Newport Posted on 08/01/2021 , work completed 08/01/2021
The trader replied (on 18/01/2021)
Thanks for taking the time to leave a review. We were glad to see you again. See you next year for the next annual boiler service. Regards. Gareth Williams Heating.
Emergency gas cut off
On the 6th of Jan 2021 i had a smart meter fitted which works very well but on testing the gas piping the fitter found a small leak on my gas fire. After fitting my new smart meter he informed me he had no choice but to switch my supply off. I then promptly rang Gareth Williams Heating who said he would come later in the day as i had no heating or hot water. Later that afternoon his engineer called, rectified the leak and uncapped the meter and re-connected the supply. This company is very good and reliable, an excellent service provider, you will not find a better company than Gareth Williams Heating.
Customer in Newport Posted on 07/01/2021 (Reviewer did not use service)
The trader replied (on 08/01/2021)
Thanks for leaving this review, we were glad to get the heat back on for you, especially during this really cold snap. We look forward to seeing you for the boiler service. Best regards. Gareth Williams Heating Ltd.
Fantastic reliable service, highly recommended.
Customer Service
Quality
Value
Our heating system required a thorough inspection and further to work to maintain reliability and functionality, this was achieved during the service provision. Works were carried out to a very high standard by a very competent engineer. Highly recommended.
Customer in Posted on 16/12/2020 , work completed 19/01/1612
The trader replied (on 08/01/2021)
It's great to read this review. Thanks for the feedback and see you next year. Best regards. Gareth Williams Heating.
Good company
Customer Service
Quality
Value
Look no further if you want a good service and installation , no mess to clear up after their work and the engineers Dan and Jammie were polite and courteous... good company. p.s. fitted new baxi 830 combi boiler and recovered old tanks and pipework.
Customer in Newport Posted on 20/11/2020 , work completed 19/11/2020
The trader replied (on 14/12/2020)
Thanks for choosing us for the installation and for leaving the review. We look forward to seeing you next year for the annual service. Best regards. Gareth Williams Heating Ltd.
Great work and advice
Customer Service
Quality
Value
Gareth has done work for us on a couple of occasions now, the last one being cleaning out our radiators. He explained the job that had to be done and gave us valuable future advice, We found he was/is very good at what he does, will definitely use again. Highly recommend
Customer in Newport Posted on 11/11/2020 , work completed 11/11/2020
The trader replied (on 14/12/2020)
Thanks a lot for the review. Glad you are happy with us. Regards. Gareth Williams Heating.
Boiler now working. Prompt. Polite. Know their stuff.
Customer Service
Quality
Value
Boiler now working. Prompt. Polite. Know their stuff. Fitter had an apprentice in tow. Patiently explained every step. Pleasure to deal with.
Customer in Caerphilly County Borough Posted on 06/11/2020 , work completed 06/11/2020
The trader replied (on 11/11/2020)
We were glad to get the heating back on for you. Thanks very much for choosing us and we will see you next time! Best regards. Gareth Williams Heating.
Happy customer
Customer Service
Quality
Value
- Used Gareth Williams Heating Ltd to service boiler for 3 years - Always friendly, punctual & professional - Adherred to social distancing & mask-wearing - No mess left behind - Highly recommend
Customer in Newport Posted on 02/11/2020 , work completed 02/11/2020
The trader replied (on 11/11/2020)
That's what we like to hear. It's always a pleasure, especially during these testing times. Glad to be of service again. Best regards. Gareth Williams Heating.
Consistently Reliable
Have used Gareth Williams Heating to both install and service our gas boiler for number of years now their work and professionalism has always been of the highest order.
Customer in Newport Posted on 02/10/2020 (Reviewer did not use service)
The trader replied (on 11/11/2020)
Thank you very much. We are so glad you are happy with us. The reviews make a huge difference and we look forward to seeing you again. Best regards. Gareth Williams Heating.
New boiler fitted.
Customer Service
Quality
Value
Amazing team! Fast and efficient. Clean and tidy. Nothing was too much trouble. Brilliant service from start to finish.
Customer in Caerphilly County Borough Posted on 15/09/2020 , work completed 15/09/2020
The trader replied (on 02/10/2020)
Thanks very much. We are so happy that we met your expectations, and glad we could replace the old boiler as quickly as possible. Especially during the new Covid-19 local lockdowns. We look forward to seeing you next year. Best regards. Gareth Williams Heating.
Very Professional company
Customer Service
Quality
Value
The work was carried out to a professional standard. Arrived on time carried out the work with no fuss and no issues and left the area where they were working clean and tidy at the end of the job. I highly recommend Gareth Williams heating they are very professional outfit and carry out work to a very high standard
Customer in Newport Posted on 03/09/2020 , work completed 03/09/2020
The trader replied (on 02/10/2020)
Thank you so much for the great review. It really helps us to stand out from the competition. We look forward to seeing you next year for the annual boiler service. Best regards. Gareth Williams Heating Ltd.
Very professional
Customer Service
Quality
Value
Had central heating installed. Very happy with work. Very neat job done. Company very knowledgeable and work done with minimal disruption. Lads installing were very polite and adhered to social distancing. Would recommend this company.
Customer in Newport Posted on 10/08/2020 , work completed 31/07/2020
The trader replied (on 19/08/2020)
Thanks very much for taking the time to leave a review and for choosing us to Install the new central heating system. We look forward to seeing you next year for the annual service. Regards. Gareth Williams Heating.
Definitely recommended
Customer Service
Quality
Value
Swift, reliable, courteous service, and as always a pleasure to work with. I would definitely recommend Gareth to anyone.
Customer in Newport Posted on 19/05/2020 , work completed 15/05/2020
The trader replied (on 23/06/2020)
Thanks for taking the time to leave us a review. We look forward to seeing you again. Best regards. Gareth Williams Heating.
Lock-down saviours
Great service during lock-down, really saved the day! The service and communication was faultless. Would highly recommend.
Customer in Newport Posted on 15/05/2020 (Reviewer did not use service)
The trader replied (on 23/06/2020)
We were really glad to be of help during this difficult time of Covid-19. Regards. Gareth Williams Heating.
Replacement Combination boiler
Customer Service
Quality
Value
I was looking to replace my combination boiler which was 20+ years old with something more efficient. I approached Gareth Williams Heating Limited in Newport as they were local to me and from reading reviews customers were extremely happy with them. Gareth arranged a house visit promptly and on the same day provided a quote, which I was happy with. A Valiant boiler was fitted within the week! and was carried out by Dan, assisted by Josh. The work was completed in a day with no mess left. The experience was a good one and would have no hesitation in recommending Gareth Williams Heating.
Customer in Newport Posted on 16/01/2020 , work completed 15/01/2020
The trader replied (on 18/01/2020)
Thanks very much for taking the time to leave us that great review. It means a lot to us. We look forward to seeing you for the next annual service. Best regards. Gareth Williams Heating.
Tried to charge me for something they broke!
Customer Service
Quality
Value
The engineer admitted he broke the control panel clip on boiler and now the control panel is loose/not secure. When I requested it be replaced, Gareth Williams wanted to charge me between £40-£50 and wouldn't replace it for free. I also asked them to ensure they replaced all the loft insulation to original place if moved, which they didn't and then I had to go in loft and put loft insulation into original place.
Customer in Newport Posted on 12/01/2020 , work completed 03/01/2020
The trader replied (on 20/01/2020)
We are really sorry to hear this. In order to service a boiler correctly it needs to be stripped down and some old plastic parts are extremely brittle as we discussed. After we sent the initial quote for the replacement parts we did try and call you but unfortunately we got no answer. Please contact us an we will try and find a solution for you. Best regards. Gareth Williams Heating.
Great work-warm house
Customer Service
Quality
Value
Moved into a house with a disconnected thermostat and then my timer gave up. Had no heating at night until Gareth installed new wireless thermostat. He arrived on time, was quick and left no mess. Was done in time for school run and now the house is warm!! Thanks Gareth.
Customer in Caerphilly County Borough Posted on 12/12/2019 , work completed 09/12/2019
The trader replied (on 19/12/2019)
Thanks for taking the time to leave us a great review. It helps us a lot. Have a very happy and warm Christmas. Regards. Gareth Williams Heating.
Very neat boiler installation
Customer Service
Quality
Value
Had old boiler & radiator removed for plastering & radiator & new boiler installed along with update of pipework around gas meter. Very neat job & very polite, helpful, hardworking & friendly installers. Wanted a neat & unobtrusive installation as boiler visible in small kitchen and installer took time & care to check & meet my location requirements & install boiler & pipework very neatly. Filling in of old flue & condensation pipe holes very neat.
Customer in Newport Posted on 16/11/2019 , work completed 06/11/2019
The trader replied (on 01/12/2019)
We were really glad you were happy with our installation and service. This was a tricky one and we wanted to get it spot on, just as you wanted. We always think it's easier if we work closely with our customers. We look forward to seeing you next year for the annual service. Regards. Gareth Williams Heating.
Excellent service
Customer Service
Quality
Value
Gareth serviced my combi boiler - he was very friendly and helpful and I am very pleased with his work. I shall certainly be using his services again in the future, and have no hesitation in recommending him to everyone.
Customer in Newport Posted on 21/10/2019 , work completed 21/10/2019
The trader replied (on 29/10/2019)
Excellent news. Thanks for the kind words. We look forward to seeing you next year for the Annual boiler service. Regards. Gareth Williams Heating.
Boiler and fire servicing
Customer Service
Quality
Value
Reliable and keep you informed of any changes. Get on with the job quickly and professionally. Clean and tidy work. Would recommend this company.
Customer in Newport Posted on 03/10/2019 , work completed 02/10/2019
The trader replied (on 14/10/2019)
We really appreciate the positive feedback. See you again. Best regards. Gareth Williams Heating.
Boiler installation.
Customer Service
Quality
Value
Gareth Williams Heating Ltd one of the better companies to deal with, I have no hesitation in recommending them.More than happy with the boiler installation they completed.
Customer in Newport Posted on 18/09/2019 , work completed 16/09/2019
The trader replied (on 02/10/2019)
Thanks very much for the comments. We were glad to have been of service and look forward to seeing you next year for the annual boiler service. Regards. Gareth Williams Heating Ltd.
Fast, tidy, professional service.
Customer Service
Quality
Value
I have used Gareth Williams Heating Limited regularly while I am renovating my home. They are very reliable, show up when scheduled, take an extra effort to keep my home tidy while they work, they offer sensible advice, and my new radiators work like a dream. This company gave excellent advise on how minor adjustments can make my system more efficient.
Customer in Newport Posted on 30/08/2019 , work completed 23/08/2019
The trader replied (on 18/09/2019)
Thanks for the great feedback. We are focused on delivering great customer service and its nice to know we are delivering it. We look forward to seeing you next time. Best regards. Gareth Williams Heating Ltd.
Excellent work - boiler installation
Customer Service
Quality
Value
Would highly recommend Gareth and his team. Timings, communications were excellent, left the property clean and tidy. Prompt quotation, with guidance on the work required.
Customer in Newport Posted on 30/08/2019 , work completed 22/08/2019
The trader replied (on 07/09/2019)
It's good to hear that we are doing things 'the right way' We look forward to seeing you again next year. Best regards. Gareth Williams Heating Ltd.
Excellent as ever
Customer Service
Quality
Value
Headline says it all. Fourth successive year for boiler service, plus supply/fit of new radiators. Prompt, accurate price, respectful service.
Patrick, Monmouthshire Posted on 15/08/2019 , work completed 06/07/2019
The trader replied (on 21/08/2019)
We really appreciate the business and the feedback. Great that you originally found us through Which Trusted Traders too. All the best and see you next year.
Excellent service as ever from Gareth and his team
Customer Service
Quality
Value
One year on from great installation follow up is as good as ever. Can't fault them! Would recommend from the big to the little jobs.
Brian, Newport Posted on 20/06/2019 , work completed 20/06/2019
The trader replied (on 23/07/2019)
Thanks very much for the kind words. It means a lot to us. Regards. Gareth Williams Heating Ltd.
Superb All Round Service
Customer Service
Quality
Value
Superb all round service with very professional friendly staff. Highly recommended and excellent value for money.
Customer in Newport Posted on 09/06/2019 , work completed 24/05/2019
The trader replied (on 11/06/2019)
Thanks for the kind words. We look forward to seeing you next year. Best regards. Gareth Williams Heating Ltd.
Reliable, Professional & Friendly
Customer Service
Quality
Value
I called Gareth to arrange for the annual service of my gas fire and boiler, and I have done for several previous years. An engineer and his apprentice arrive at exactly the agreed time. The work was carried out efficiently, effectively and in a friendly manner. The price charged was reasonable. On a previous occasion Gareth repaired the push-starter button of my gas-fire which a previous engineer assured me could not be done. I thoroughly recommend Gareth Williams Heating Ltd.
Customer in Caerphilly County Borough Posted on 02/06/2019 , work completed 22/05/2019
The trader replied (on 10/06/2019)
Thanks very much for taking the time to leave us a review, it really helps us out. Really glad you were happy with our service. Best regards. Gareth Williams Heating Ltd.
Annual Boiler Service
Customer Service
Quality
Value
Arrived on time, amount I was quoted was what i paid He was polite and curteous with a present manner. His work was clean and tidy and he offered professional advice on the installation with recommendations. Would be happy to recommended to others and will use again. Thank you.
Customer in Newport Posted on 30/05/2019 , work completed 30/05/2019
The trader replied (on 02/06/2019)
We look forward to seeing you next year for the annual boiler service. Thanks for the review. Regards. Gareth Williams Heating Ltd.
Thorough and Professional
Customer Service
Quality
Value
I am very pleased with the work carried out on my corroded leaking central heating pipe. The engineer arrived on time and completed the work thoroughly. He explained the problem and everything he did. I would definitely use this firm again and highly recommend.
Customer in Newport Posted on 05/04/2019 , work completed 19/04/2005
The trader replied (on 14/05/2019)
We were glad to be of assistance. Many thanks for the review it helps us such a lot. Best regards. Gareth Williams Heating Ltd.
Very pleased.
Customer Service
Quality
Value
Last March (2018) I had an ATAG boiler put in and after one year I can honestly say I am very pleased with it. Last week I had the first service done and again was pleased with the young man who did it. He was very efficient and able to answer any questions I asked. I am sorry I can’t recall his name.
Customer in Newport Posted on 03/04/2019 , work completed 28/03/2019
The trader replied (on 09/04/2019)
We are really glad you are happy with the Atag boiler. They are built to last. I will pass on the comments to Daniel. Best regards. Gareth Williams Heating Ltd.
I am very happy with my new boiler
Customer Service
Quality
Value
I am very happy with my new boiler. Daniel and Joshua completed a professional, timely and clean job and I will definitely be using their services again.
Customer in Caerphilly Posted on 28/03/2019 , work completed 25/03/2019
The trader replied (on 09/04/2019)
Thanks very much for choosing us for the boiler installation. We look forward to seeing you next year for the annual service. All the best. Gareth Williams Heating Ltd.
Great service from start to finish
Customer Service
Quality
Value
Great local, highly skilled company. Fantastic friendly service from start to finish. Daniel gave great advice and talked me through exactly what the problem was with my heating, all sorted on the first visit. Wouldn't hesitate to use them again.
Customer in Newport Posted on 15/02/2019 , work completed 14/02/2019
The trader replied (on 15/03/2019)
We love completing the job on the first visit and really appreciate you choosing our company to carry out the repair. We look forward to seeing you next year. Best regards. Gareth Williams Heating Ltd.
Great service
Customer Service
Quality
Value
I had an old gas boiler serviced and cleaned, as well as a quote for changing the heating system. The guys were punctual and efficient, answered all my questions and were very friendly. I would definitely recommend the services.
Customer in Newport Posted on 22/01/2019 , work completed 22/01/2019
The trader replied (on 15/03/2019)
Thanks for asking us to visit and for leaving these comments. We hope to install a new energy efficient boiler for you before next winter. Best regards. Gareth Williams Heating.
As Agreed
Customer Service
Quality
Value
The service supplied by this company was excellent, they arrived at the agreed time and promptly started the work of servicing the boiler. They were very tidy and on completion explained the work carried out,the fitters were curtious and professional. The price was reasonable.
Customer in Newport Posted on 14/01/2019 , work completed 14/01/2019
The trader replied (on 15/03/2019)
Thanks for taking the time to leave us a review. We are really glad you were happy with us and the service we provide. See you next year for the annual service.
Combi boiler change-Excellent
Customer Service
Quality
Value
This is the second boiler Gareth and his team (Dan and Josh) has done for me now due to house move, as well as other jobs and annual services. Again same as the first time - outstanding. Clean, tidy, polite, friendly, and do an immaculate, professional job. Without hot water and heating for only one night. Cold water turned on after the first days work so no disruption at all really. I even had a comment from a different tradesman at how neat the piping was and very professional the job was. Gareth is my first choice for any advice and heating and gas jobs, why would I go with anyone else.”
Customer in Newport Posted on 11/01/2019 , work completed 20/12/2018
The trader replied (on 27/01/2019)
Thanks for taking the time to post such a great review. We are delighted to hear that we are doing things correctly. It's what we aim for, building a long term relationship with our customers. All the best. Gareth Williams Heating Ltd.
Excellent work
Customer Service
Quality
Value
Turned up on time, worked to a high standard. Always helpful and explained the work they were doing. Left the work site clean and tidy and price of the job was as quoted. Would definitely recommend to friends and family
Customer in Newport Posted on 13/12/2018 , work completed 13/12/2018
The trader replied (on 27/01/2019)
Thanks for the nice feedback. It's always a pleasure keeping our customers happy. Regards. Gareth Williams Heating Ltd.
Punctual, friendly and efficient.
Customer Service
Quality
Value
Priced up 2 quotes as I wasn't sure what I wanted at the time. Agreed on 1 quote and work completed to a high standard. Did a great job and showed me all work completed and instructions for the thermostat before asking for sign off. Super clean at all times, used dust sheets and cleaned up afterwards. They were too polite to help themselves to biscuits and drinks left for them. No hesitation in recommending.
2008795 Posted on 20/11/2018 , work completed 20/11/2018
The trader replied (on 17/12/2018)
Great Feedback, thanks for taking the time to write this review. It helps tremendously when people are looking for the right company. We really appreciate it. Best regards. Gareth Williams Heating.
Renewing the stopcock.
Customer Service
Quality
Value
Gareth's team arrived bang on time and undertook the work efficiently and quickly. he property was left clean and tidy.The work was done within he guide price and. I was very pleased.
Customer in Newport Posted on 16/11/2018 , work completed 13/11/2018
Boiler Service
Customer Service
Quality
Value
First annual boiler service after installation last year. Arrived on time, were friendly and helpful. Work was carried out efficiently and professionally. I was always informed as to what was being done, what needed to be done and also advised on what may need to be looked at in the future. I was very impressed with them!
RS Posted on 14/11/2018 , work completed 14/11/2018
The trader replied (on 17/12/2018)
Glad we could be of service. We find explaining what we are doing really helps a lot. Best regards. Gareth Williams Heating.
boiler and gas fire service and safety check
Customer Service
Quality
Value
The engineers were very thorough and efficient in carrying out the work, giving us the confidence that they were doing a good job. They also cleared away any debris on completion of the work. They have always been excellent from the time they fitted the new boiler 2 years ago and can highly recommend them.
Angus Rogerstone Posted on 06/11/2018 , work completed 06/11/2018
The trader replied (on 17/12/2018)
Thanks very much for the comments. It means a lot to know we are doing things the correct way. Best regards. Gareth Williams Heating.
Combi boiler installation
Customer Service
Quality
Value
From our first communication with Gareth right until the end of the job, everything was on time to the minute. Gareth's communication was exemplary; he gave an update every evening via text to let us know the progress of the job (we stayed away whilst it was being done), so we always felt like we knew exactly what was going on. He always turned up at exactly the time he said he would, and the lengths he and his guys went to, to ensure tidiness and efficiency was unprecedented. Gareth, Dan and Josh worked fantastically together, and were utterly trustworthy.
samanthanagtegaal Posted on 24/10/2018 , work completed 24/10/2018
The trader replied (on 30/10/2018)
Mrs Nagtegaal, Thanks very much for the kind words. It was a pleasure installing the new energy efficient system for you. All the best. Gareth Williams Heating.
Brilliant workforce
Customer Service
Quality
Value
A full central heating system fitted. From first meeting to completion of all work this company and its workers were very professional, polite, friendly and extremely hard working. Punctual and cleaned up well every day. On going communication was excellent at all times. I would mark the engineers at 10 out of 10. First class company.
Sally, Gwent Posted on 08/10/2018 , work completed 08/10/2018
The trader replied (on 30/10/2018)
Sally, Many thanks for the review. It's a lot of hard work installing a central heating system but well worth it when we see how happy you are. Here's to a nice warm winter. Regards. Gareth Williams Heating.
Very professional work, great job!
Customer Service
Quality
Value
Completing a boiler, gas fire and cooker service with overall safety check. Very professional team. Would highly recommend great service.
Rudi Weiss Posted on 17/09/2018 , work completed 17/09/2018
The trader replied (on 30/10/2018)
Mr Weiss, we are really glad that you were happy with our services. We look forward to seeing you again next year for the annual servicing. Regards. Gareth Williams Heating.
superb work highly reccomend
Customer Service
Quality
Value
Gary and Dan have been excellent from start to finish. They installed a new boiler and removed my gas fire also fitted a new radiator. The workmanship and cleanliness you can not fault. I would highly recommend there work and customer service.
Mark And Debbie Posted on 11/09/2018 , work completed 11/09/2018
Great job done by fantastic team
Customer Service
Quality
Value
The guys were absolutely amazing! Very thoughtful about the whole process, making sure to keep everything clean and tidy as they went. And were very happy to tell me what and how they were doing things when I was being nosy. Would definitely recommend and work with again. Thanks guys!
Clare Lawry Posted on 04/08/2018 , work completed 04/08/2018
The trader replied (on 30/08/2018)
Thanks for the review. We are really glad you were happy with our Installation of a new energy efficient boiler. See you next year for the annual service. All the best. Gareth Williams Heating.
Amazing job
Customer Service
Quality
Value
Amazing service. I had an old Ideal boiler and hot water tank removed and a new Atag combi fitted in my garage. The work was first class,polite and friendly. Very clean and made good after the job was completed. Thoroughly recommend Gareth. Dan and Josh worked very hard and were very clean. The whole job was completed within in a week. I had the Atag One controller fitted and can control the boiler from my IPad. My gas bill has been slashed having this boiler fitted(Economiser 30) Thank you Gareth,Dan,Josh and Dave.
Steve k Posted on 30/07/2018 , work completed 30/07/2018
The trader replied (on 30/08/2018)
Steve, thanks a lot for choosing us for the central heating upgrade. We are sure you will save lots of money on those winter gas bills. All the best. Gareth Williams Heating.
Really great work - this company delivered what they promised
Customer Service
Quality
Value
Very straightforward advice and pricing. Promised quality work and that's what we got. Very pleased with combi boiler and with the care they took of our home while the work went on. Daniel was superb - working in very hot weather and always willing to explain how the job was progressing.
Brian Posted on 30/06/2018 , work completed 30/06/2018
The trader replied (on 04/07/2018)
Thanks a lot for the review. We are really glad you were happy with the Atag Boiler Installation. We look forward to seeing you next year for the service. Best regards. Gareth Williams Heating.
My Review
Customer Service
Quality
Value
Valliant boiler installation
Stan, Gwent Posted on 14/08/2017 , work completed 14/08/2017
The trader replied (on 27/11/2017)
We’re really glad you are happy with the new Vaillant boiler and our Installation. Regards. Gareth Williams Heating.
Prompt and professional
Customer Service
Quality
Value
We were most impressed with the service and would use them again. Have no hesitation in recommending. Dan the service engineer and apprentice Josh were very pleasant and informative.
John, Gwent Posted on 25/07/2017 , work completed 25/07/2017
The trader replied (on 20/08/2017)
Thanks very much for the comments. We are glad you were happy with the service. Regards. Gareth Williams Heating.
No hesitation in recommending this company
Customer Service
Quality
Value
The work was carried out promptly, efficiently and in accordance with the written estimate. Full details and prices were provided for various boiler installations. The workers were on time, polite, informative during the installation and left the house in a clean and tidy condition.
Paul Cockram Posted on 13/07/2017 , work completed 13/07/2017
The trader replied (on 22/07/2017)
Thanks a lot for the review Mr Cockram, we are glad you are happy with the new Atag boiler. Best regards. Gareth Williams Heating Ltd.
Excellent job
Customer Service
Quality
Value
A professional job done by a very professional team, from quote to installation couldn't fault them. Thank you.
Sandra Posted on 16/04/2017 , work completed 16/04/2017
The trader replied (on 22/05/2017)
Thanks for the nice review. Best regards. Gareth Williams Heating.
Amazing and Professional
Customer Service
Quality
Value
Cannot thank Gareth and his team enough. Came round to quote the same day I called him and new boiler fitted with 3 days. Floors all covered to protect carpets. You wouldn't even have known they had been there. Thank you so much
Carolanne Easton Posted on 07/02/2017 , work completed 07/02/2017
The trader replied (on 24/02/2017)
Thanks a lot for the nice comments. Best regards. Gareth Williams Heating.
REPAIRS TO SHOWER PIPES
Customer Service
Quality
Value
Gareth and Dan came to repair some issues I had with shower I had. I've been looking to change my old boiler and based on their prompt efficient communication and eventual work it looks like I have found The right professional team.
K921499847 Posted on 03/02/2017 , work completed 03/02/2017
The trader replied (on 24/02/2017)
Thanks very much, hope to see you soon for the new boiler Installation. Regards. Gareth Williams Heating.
Happy customer
Customer Service
Quality
Value
I found Gareth Williams Heating on this site and booked them to do a service on my combi boiler. The communication was great and the service from start to finish was just as good. I was so impressed I have asked for the company to service my boiler every year from here on in.
newport Posted on 02/02/2017 , work completed 02/02/2017
The trader replied (on 24/02/2017)
Thanks for the kind words. We look forward to seeing you next year. Best regards. Gareth Williams Heating.
Boiler service
Customer Service
Quality
Value
A tidy, efficient service. Value for money. Gareth and Dan, keep up the good work!
Slydai Posted on 12/01/2017 , work completed 12/01/2017
The trader replied (on 24/02/2017)
Thanks a lot. See you next year for the annual service. Regards. Gareth Williams Heating.
Servicing of gas boilers
Customer Service
Quality
Value
First class all round service. Went over and above what was expected of him and made life very easy for us as the client.
Ian G Posted on 03/01/2017 , work completed 03/01/2017
The trader replied (on 24/02/2017)
Thanks a lot for the good feedback, we are really glad you were happy. Regards. Gareth Williams Heating.
Kind caring courteous and very professional
So close to Christmas my old boiler gave up. Gareth came promptly and looked at all the possible options to give me the best deal. Very impressive. Dan was exceptional in his efforts to get the work done in order to accommodate my needs. A very kind and thoughtful young man along with being very good at his job. All paperwork emailed so I can safely file away. Very efficient service. I would highly recommend Gareth and Dan to anyone as you don't just get very skilled workmanship but very kind and caring gentlemen.
Which? Consumer Posted on 24/12/2016 (Reviewer did not use service)
The trader replied (on 24/02/2017)
Thank you so much for the nice review. We wish you all the best and look forward to seeing you next year for the service. Kind regards. Gareth Williams Heating.
Excellent Service
Customer Service
Quality
Value
Really great service and work. They came to supply and fit a new radiator and bathroom tap, fitted the radiator without any issues and made a lovely job, really tidy and no mess. Found that they didn't have the correct tool to fit the tap I supplied, asked if they could go and finish a couple of other jobs scheduled for the day and pick up the tool needed and return to finish the job. returned ad they had said and finally finished the job at 6.00pm, really happy with the outcome and the level of service provided.
John Jessop Posted on 15/12/2016 , work completed 15/12/2016
The trader replied (on 24/02/2017)
Thanks very much for the feedback, we are so glad you're happy. Regards. Gareth Williams Heating.
Efficient boiler service
Customer Service
Quality
Value
Servicing was carried out efficiently on two boilers - one in our main house and one in the annex. Workman was very good and gave us some good information about boiler use. Will use this company again.
Pete Posted on 18/11/2016 , work completed 18/11/2016
The trader replied (on 24/02/2017)
Thanks very much for the review. We look forward to seeing you again. Regards. Gareth Williams Heating.
Excellent job
Customer Service
Quality
Value
Did an excellent job replacing our boiler and would definitely recommend them.
John, Gwent Posted on 24/10/2016 , work completed 24/10/2016
The trader replied (on 24/02/2017)
Thanks a lot. We are really glad you're happy with the new energy efficient boiler. Best regards. Gareth Williams Heating.
Job well done
Customer Service
Quality
Value
Installed new atag boiler extremely reliable on time. A company you can trust. Highly recommend.
Graham, Gwent Posted on 19/10/2016 , work completed 19/10/2016
The trader replied (on 24/02/2017)
Thank you for taking the time to leave a nice review. We are glad you're happy with the super new Atag boiler. Best regards. Gareth Williams Heating.
Friendly and professional
Customer Service
Quality
Value
Gareth and Daniel did a good job, on time and within budget. Very happy with new boiler.
Caerphilly couple Posted on 17/10/2016 , work completed 17/10/2016
The trader replied (on 24/02/2017)
Thanks for the nice comments. The new Worcester Bosch boiler and controls should be keeping you nice and warm. Regards. Gareth Williams Heating.
Excellent Job
Customer Service
Quality
Value
Gareth and Dan removed our existing boiler, installed its replacement (including associated work) and magnacleansed the system - all within two days. This was quicker than I expected, due to their hard work, knowledge and efficiency. They were prompt, courteous, friendly and did an excellent job. I am very pleased and cannot recommend them too highly.
Ron W Posted on 12/10/2016 , work completed 12/10/2016
The trader replied (on 24/02/2017)
Thank you so much. We are thrilled when we receive such positive feedback. Best regards. Gareth Williams Heating.
Prompt and professional
Customer Service
Quality
Value
Annual gas boiler service and this time inhibitor added to the system. On time arrival, professional, clean and tidy and man very polite and helpful.
Susan, South Glamorgan Posted on 29/09/2016 , work completed 29/09/2016
The trader replied (on 24/02/2017)
Thanks a lot for the nice comments. See you next year. Best regards. Gareth Williams Heating.
Efficient, knowledgeable & prof
Customer Service
Quality
Value
Gareth Williams Heating is my recommendation. Work was carried out in a clean, professional manner. Kept information of progress. Started promptly each morning.
Joanne, Gwent Posted on 22/08/2016 , work completed 22/08/2016
The trader replied (on 24/02/2017)
Thanks a lot for the great review, sorry it took so long to reply! Best regards. Gareth Williams Heating.
Great value, quick call out, great job
Customer Service
Quality
Value
They came out same day fixed boiler quickly and were very good and cheap, highly recomended. Very honest
Stephanie Alban Posted on 05/08/2016 , work completed 05/08/2016
The trader replied (on 10/08/2016)
Thanks a lot for the nice comments. We are glad your happy. Regards. Gareth.
Good service - recommended
Customer Service
Quality
Value
Reliable, friendly, thorough & competitively priced. I would recommend them & use them again.
Pamela, Gwent Posted on 05/08/2016 , work completed 05/08/2016
The trader replied (on 24/02/2017)
Thanks very much for the positive feedback. We are really glad you're happy. Regards. Gareth Williams Heating.
Prompt professional courteous
Customer Service
Quality
Value
As above: Prompt, professional, courteous. Highly recommended.
Malcolm, Gwent Posted on 01/08/2016 , work completed 01/08/2016
The trader replied (on 20/08/2016)
Thanks a lot Malcolm, we are very glad you are happy with us. See you next year. Regards. Gareth.
Brilliant job
Customer Service
Quality
Value
We had a new, larger boiler fitted and re-sited from the kitchen to an airing cupboard. Prompt, efficient service and a very neat job.
Sandra, Gwent Posted on 30/03/2016 , work completed 30/03/2016
The trader replied (on 29/04/2016)
Thanks very much for the nice comments Mrs C. We are really glad your happy.
Heating upgrade
Customer Service
Quality
Value
Gareth was very punctual, polite and professional. He installed a brand new smart thermostat (Vaillant vSmart), which is a brand new product. He was able to install it without issue and perform a boiler service at the same time. The new radiator was installed by Gareth's co-worker and (along with the boiler service/thermostat) it has significantly improved the heating efficiency of my house and left me toasty just in time for the cold snap! Gareth was done and dusted with all work within a few hours, tidied up and left my official receipts/safety certificate for my records. Excellent
Mr P Roberts Posted on 19/01/2016 , work completed 19/01/2016
The trader replied (on 20/01/2016)
Mr Roberts, thanks very much for taking the time to leave such a great review. We are really happy that you were totally satisfied with our service. We look forward to seeing you next year for the annual service on your boiler. All the best. Gareth And Dan.
My Review
Customer Service
Quality
Value
Excellent job
Andrew, Gwent Posted on 01/12/2015 , work completed 01/12/2015
The trader replied (on 19/01/2016)
Thanks Andrew, it was a pleasure. What a great looking radiator you chose. Gareth Williams Heating.
My Review
Customer Service
Quality
Value
Use him for boiler service, good service, price & time keeping recommended.
John, Gwent Posted on 27/11/2015 , work completed 27/11/2015
The trader replied (on 19/01/2016)
Thanks very much Mr Jones. We are glad your happy with our service, see you next year. Gareth Williams Heating.
Brilliant job.
Customer Service
Quality
Value
Gareth was great from the start. From the quote he was very honest to the end of the job, and he finished earlier than expected, so I was very pleased. Great workmanship and quality products.
Adam, Gwent Posted on 16/11/2015 , work completed 16/11/2015
The trader replied (on 08/12/2015)
Thanks a lot Adam, it was a pleasure working for you. We are really happy to hear good feedback and glad you are nice and warm. Ps - we hope you've got some coffee left! Best Regards. Gareth.
My Review
Customer Service
Quality
Value
Reliable & trustworthy information
Vivienne, Gwent Posted on 09/11/2015 , work completed 09/11/2015
The trader replied (on 29/11/2015)
Thanks Mrs Watson, glad we could replace the old boiler quickly for the tenants. See you next year for the Landlords Certificate. Regards. Gareth Williams Heating.
Boiler Installation
Customer Service
Quality
Value
I recently asked Gareth to install a new boiler after checking a number of reviews for local installers. From estimate to installation I couldn't fault Gareth. He is extremely professional and his work was completed to a very high standard. He clearly cares about customer service and I am more than happy to recommend him.
JulesM Posted on 10/10/2015 , work completed 10/10/2015
The trader replied (on 15/10/2015)
Thanks very much JulesM for the nice comments. We love it when our customers are happy. Best regards. Gareth Williams Heating.
Excellent job.
Customer Service
Quality
Value
A professional job done by a professional company. Very pleased with all aspects of the work.
Neil, Gwent Posted on 08/10/2015 , work completed 08/10/2015
The trader replied (on 24/02/2017)
Thanks very much for the nice comments. Best regards. Gareth Williams Heating.
No Complaints
Customer Service
Quality
Value
He fitted a combi boiler 6 years ago and has done yearly servicing since then. I prefer to go for a local man and he's been brilliant.
Hilary, Newport Posted on 26/08/2015 , work completed 26/08/2015
The trader replied (on 28/08/2015)
Thanks very much Mrs F. I'm glad you are happy with the Worcester Boiler and the service we provide. See you for the next service.
Recommended
Customer Service
Quality
Value
New combi boiler installation - quite a complicated job, had to change from one cupboard to an outside wall. Had to do electrics, plumbing & gas. Very happy with work, he worked really hard, he didn't hang about and leave them without heating. He worked quickly and was very pleasant and efficient. Couldn't fault him
Valerie, Newport Posted on 01/06/2015 , work completed 01/06/2015
The trader replied (on 28/08/2015)
Thanks very much Mrs E. We are thrilled you like the new boiler and the job we did. We are sure you will feel the benefits this winter. Regards. Gareth Williams Heating.
Very Happy
Customer Service
Quality
Value
Gareth serviced an old boiler in the past and installed a new boiler and 2 radiators. After looking for a number of quotes, Gareth came out to be the best value. He talked to them about any problems and the best way to do things. He gave us options and advice but allowed us to make the final decision.
Don, Newport Posted on 01/03/2015 , work completed 01/03/2015
The trader replied (on 28/08/2015)
Thanks a lot Don. We are always glad to hear our customers are happy. That new Worcester boiler you have is a great machine. See you for the next annual service. Best regards. Gareth Williams Heating.