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Gas Safe Heating & Plumbing Ltd

4.8

114 Reviews

Opening Hours
Today -
  • Monday 08:30–17:00
  • Tuesday 08:30–17:00
  • Wednesday 08:30–17:00
  • Thursday 08:30–17:00
  • Friday 08:30–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

Organisations and Awards

Oct 2019

About

Gas Safe Heating and Plumbing Ltd is an exciting and rapidly growing business. Our focus is on engaging with the local community and giving our customers a personal service. We use the latest technology to enhance our customers experience and remain sustainable. Based in Bromley, we are central enough to cover the majority of South London and Kent. We cover all aspects of the heating business, whether it is replacing a boiler or carrying out a landlord gas safety inspection. With over 30 years of experience, our fully trained and qualified team is on hand to deliver expert advice and help. Our team of engineers are fully qualified in both the domestic and commercial heating fields.
For all your Commercial or Domestic Gas, Central Heating and Air Conditioning requirements call us on 02084643189

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Gas safety testing and inspection
    • Radiators and central heating
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance

  • More Services

    • commercial boiler installations and servicing.

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
114 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Recommended

Recommended

by 98% of customers
Sort by
Efficient and speedy
Customer Service
Quality
Value
Engineer was called to fit a gas cooker. Arrived well within the agreed timeslot and completely the work quickly and with the minimum of mess.
Customer in Greater London Posted on 05/12/2018 , work completed 30/11/2018
Recommended
Excellent service
Customer Service
Quality
Value
Excellent service. - arrived on time serviced boiler and gave good advice on a new kitchen tap ( as leaking ) and also investigated the water hammer issues we were having with the shower with great advice - would certainly use them again - Nick R. - Bromley
Customer in Greater London Posted on 28/11/2018 , work completed 28/11/2018
Recommended
Speedy great Service
Customer Service
Quality
Value
Had a problem with the heating system. Matt arrived within 2 hours of my call and fixed the problem immediately.
Customer in Greater London Posted on 27/11/2018 , work completed 27/11/2018
Recommended
The trader replied (on 09/01/2019)
Thank you for your review, that was speedy service arriving within 2 hours!
Really pleased with the service
Customer Service
Quality
Value
Problem with our heating turning on for no reason. Called Gas safe on the Tuesday and they turned up on the Wednesday morning. On time and very friendly. Idedntied the problem within 5 minutes, and clearly explained why the problem had occurred and what my options were. Pleased everything is now working. Would absolutely use gas safe again. Quick, friendly and trustworthy.
Customer in Greater London Posted on 22/11/2018 , work completed 21/11/2018
Recommended
Charlotte, Streatham
Customer Service
Quality
Value
GasSafe installed my boiler 6 years ago and have returned every subsequent year for the annual service. Their engineers are always punctual, efficient and charming. And respectful of my home!
Customer in Greater London Posted on 19/11/2018 , work completed 19/11/2018
Recommended
The trader replied (on 09/01/2019)
Dear Charlotte, We do value all of our customers, and really appreciate your return custom, hopefully we'll see you next year for your annual service and check-up!
Highly Recommended
Customer Service
Quality
Value
Good reliable service, high quality work carried out as always. I would highly recommend these guys and will use them again.
Customer in Greater London Posted on 18/11/2018 , work completed 13/11/2018
Recommended
The trader replied (on 09/01/2019)
Thank you for your review, we really appreciate your comments!
Boiler repair
Customer Service
Quality
Value
I have used Gas Safe for 5 years for landlord certificates and in my home. They are reliable, friendly and they respond promptly. Their engineers are knowledgeable and do a good job
Richard Posted on 30/10/2018 , work completed 30/10/2018
Recommended
The trader replied (on 09/01/2019)
Dear Richard, Thank you for being such a loyal customer and for giving us a glowing review, we really appreciate it when customers can reflect on the work we carry out, we shall pass your comments on to the attending engineer. Thanks again!
**Highly Recommended**
Customer Service
Quality
Value
We have been using Gas Safe for just over two years now. They are punctual, reliable and always do a brilliant job. We wouldn't hesitate to recommend them.
Helaina English Posted on 30/10/2018 , work completed 30/10/2018
Recommended
The trader replied (on 09/01/2019)
Dear Helaina, thank you for your repeat custom and wonderful review, we look forward to working for you in the future!
Remove Water tank & connect Bathroom to the mains water supply
Customer Service
Quality
Value
Generally very happy with the service from Gas Safe Heating, from getting a on site quote and dealing with reception. The engineer arrived on time and completed the job efficiently. However, the loft was left a little dirty with mud in places (from the water tank) and left over pipework. There were splatters of mud on the wall in the hallway and staircase, which i ended up cleaning. Apart from this i would still recommend them.
SNahal Posted on 28/10/2018 , work completed 28/10/2018
Recommended
The trader replied (on 09/01/2019)
Dear Mr Nahal, Thank you for leaving your review, if we could arrange an appointment to clean the loft we would happily come back and do this for you. Just as a note, the removal of old water tanks from lofts is a very messy job, and we are sorry if there was any stains and if so we would happily arrange for this to be put right.
Very good Customer Service
Customer Service
Quality
Value
I have used Gas Safe Heating and Plumbing for many years, as my Estate Agents first recommended them when I needed a Boiler service and a Gas Safety certificate for my flat. I got to know two of their engineers, who came back yearly; I really liked their friendly and professional manner. They were always punctual, very pleasant and went out of their way to provide a thoroughly good service. Although I missed seeing either of them this year, their young colleague was equally friendly, professional and on time! I highly recommend them.
Susana de la Fuente Martin Posted on 28/10/2018 , work completed 28/10/2018
Recommended
The trader replied (on 09/01/2019)
Dear Susana, Thank you so much for your lovely informative review. We shall pass this on to the engineer who attended, thanks again!
Friendly, speedy and good value
Customer Service
Quality
Value
We have been using Gas Safe for several years now and they have always been very friendly and speedy. As a charity we try to keep our costs down as much as possible so I'm glad to report that they are also good value for money. Happy to recommend them.
Dean Casswell Posted on 23/10/2018 , work completed 23/10/2018
Recommended
The trader replied (on 31/10/2018)
Dear Dean, We really appreciate your continued support and custom, if we can be of assistance in the future please don't hesitate to call our office and we will be happy to help!
Fast, friendly and reliable
Customer Service
Quality
Value
I have used Gas Safe Heating & Plumbing Ltd on a couple of occassions now to fix and service my boiler and am always so impressed with their fantastic quality of service; from the administration team to staff the carrying out the work, I wouldn't hesitate to recommend them.
Anna Shields Posted on 22/10/2018 , work completed 22/10/2018
Recommended
The trader replied (on 31/10/2018)
Dear Anna, Thank you for your kind words, I will be sure to pass your comments on to all staff involved!
Reliable and friendly
Customer Service
Quality
Value
We recently used Gas Safe for the 2nd time. Last year they extended a gas pipe into our kitchen and fitted our new gas range cooker. This year we have used them for our boiler service and asked them to quote for a few other issues in the house. They have always arrived exactly when they said they would and we have never had any problems with the work completed. The engineer who came out recently was extremely friendly and also very honest when taking a look at a few other problems we had. We would not hesitate to use again or recommend. Extremely reliable.
tdwaha Posted on 15/10/2018 , work completed 15/10/2018
Recommended
The trader replied (on 22/10/2018)
Thank you very much for your review of our company, we are really pleased that you have used our company again, and we appreciate your comments greatly!
Great Service
Customer Service
Quality
Value
Have used these engineers when they first started up In Shortlands Great service really helpful office staff also They do the job efficiently and to a high Standard Would recommend them Matt is a superb engineer
Glam Gran Posted on 12/10/2018 , work completed 12/10/2018
Recommended
Excellent as always
Customer Service
Quality
Value
This is the 3rd time I’ve used Gas safe for boiler servicing and I still highly recommend them. The team in the office are always helpful and the engineers are fab - always on time, polite, clean up any mess etc. Happy to recommend them.
NSWalker Posted on 12/10/2018 , work completed 12/10/2018
Recommended
The trader replied (on 22/10/2018)
Thank you for taking the time to acknowledge our hard work, and we are very grateful for your return custom!
Boiler service and radiator check
Customer Service
Quality
Value
Having had a previous nightmare experience with British Gas GSP&H arrived on time and was very polite, efficient and helpful. Heat and hot water restored! The cost was extremely reasonable and I have already recommended the company to a friend.
Madge103 Posted on 10/10/2018 , work completed 10/10/2018
Recommended
The trader replied (on 22/10/2018)
We are so happy that your boiler is back up and running, please don't hesitate to call us if you require further assistance. And thanks very much for a great review!
Not convinced
Customer Service
Quality
Value
Booked this company to disconnect gas cooker and cap off supply after reading reviews posted on here. They came as arranged and completed the job. 10 minutes max. Cost an eye-watering £100. My husband and I are 70 ish and asked if he could help move it out of kitchen. He said he couldn’t and had a bad back. He was in his 20s I guess. Fortunately we had a plasterer in the house at the same time and he heard this and offered to help my husband. It was done relatively easily with two of them. Now I know it wasn’t part of the job but it wasn’t very impressive or kind. Need another plumbing job to put in a washing machine but won’t be asking them. On the other hand, we certainly would use the plasterer again!
1999278 Posted on 08/10/2018 , work completed 08/10/2018
The trader replied (on 30/10/2018)
Dear 1999278, thank you for taking the time to write a review. We have looked into this job and spoken to the Engineer (David), who is in fact in his mid forties and does suffer with a painful lower back! The work requested by yourselves to disconnect a cooker was carried out with due diligence in a professional manner. The gas supply was tested on completion and a visual inspection of connected gas appliances including the boiler in an outside cupboard was also carried out. This work could not have been completed in ten minutes as you stated. David has mentioned you asked for his help, and that he gave you a valid reason why he could not lift the appliance through the house and outside, we're sorry that this was not a sufficient response, or the response that you would have liked, but this engineer is on lighter duties because of a bad back, and therefor we would be 100% behind his decision to say "no". We do not offer a cooker removal service as these are two man jobs, and for the most part our engineers work alone. The price quoted to yourselves and agreed by yourselves was fixed and is our minimum charge. As we believe there was no conversation where you were dissatisfied on the day, we would be satisfied that you as a customer were also satisfied with our service. We are glad that prior to booking you read our previous reviews, and as you will note, yours is one poor review in many 4/5* reviews. Thank you for your custom.
Gas Safe Heating & Plumbing Ltd
Customer Service
Quality
Value
Gas Safe Heating & Plumbing Ltd has recently ( 1 October 2018 ) carried out a repair and service to my central heating boiler. The engineer turned up exactly at the time given to me. He was extremely efficient and very helpful . I have been using this company for the last 3/4 years and will be certainly be using them again. The company was very understanding when I had to cancel /change appointments at very short notice.
Mrs VWD Posted on 02/10/2018 , work completed 02/10/2018
Recommended
The trader replied (on 22/10/2018)
Thank you for your return business and your 5 star review, we really appreciate both!
Friendly efficient service
Customer Service
Quality
Value
We had our pre-arranged annual boiler service in September. The service man arrived on time and carried out the boiler service incl. filter clean in an efficient and friendly manner. The cost of the service was fair and reasonable.
Ros Lowrey Posted on 02/10/2018 , work completed 02/10/2018
Recommended
The trader replied (on 22/10/2018)
Dear Ros Lowrey, Thank you for taking the time to write a review, we are glad your happy and look forward to servicing your boiler next year!
Very efficient service
Customer Service
Quality
Value
Very pleased to once again use the company for a boiler service and gas inspection. The engineer was punctual and really informative about the workings of the boiler and its health. The paperwork came through very quickly too.
JHackett Posted on 01/10/2018 , work completed 01/10/2018
Recommended
The trader replied (on 22/10/2018)
Thank you for your kind words, if you require any other assistance, please do get in touch.
Very happy to recommend, and have done so many times
Customer Service
Quality
Value
Really great service, knowledgable, flexible, dilligent and neat, I have no hesitation in recommending Gas Safe to friends.
Bromley North Posted on 11/09/2018 , work completed 11/09/2018
Recommended
The trader replied (on 22/10/2018)
Thank you for your kind words, we really appreciate the time you've taken to write about your experience with our company!
Efficient service
Customer Service
Quality
Value
Called to identify a leak on a gas fire and service it afterwards. Quickly identified the problem and fixed it. Carried out a full service and safety check all very efficiently. Also gave some well informed independent advice on replacement boilers and things to consider.
Mark Badger Posted on 10/09/2018 , work completed 10/09/2018
Recommended
The trader replied (on 22/10/2018)
Dear Mark, Thank you for taking the time to review our company, if you think we can help you in the future, please don't hesitate to give us a call.
Excellent
Customer Service
Quality
Value
We will be singing their praises! They were on time, very polite, very confident in the knowledge of the job in hand (which gives you great confidence that the job is going to be done properly!) and left the site very clean and tidy. If we have any other plumbing or heating that needs doing Gas Safe Heating & Plumbing Ltd will be the only ones we will contact!
Pauline T Posted on 26/07/2018 , work completed 26/07/2018
Recommended
The trader replied (on 22/10/2018)
Dear Pauline T, We shall now sing your praises for writing such a wonderful review, thank you so much and we are always on the end of the phone if you require any further assistance!
Prompt and efficient service
Customer Service
Quality
Value
We have had to use them on two occasions recently and on both occasions they responded promptly and efficiently. They provided reasonable estimates for the work and kept to them. The second problem was potentially serious as it involved a significant leak in a mains water stop-cock. They were very helpful in responding and dealing with the problem the same day.
Gault Posted on 23/07/2018 , work completed 23/07/2018
Recommended
The trader replied (on 22/10/2018)
Thank you for taking the time writing about your experience with our company, we really appreciate your in-depth review!
Highly recommended
Customer Service
Quality
Value
I’ve been using Gas Safe for about ten years now for my annual boiler service, as well as gas fire servicing. They also replaced the boiler in my old flat and also came out speedily when I had a plumbing issue in the bathroom. Great service, reliable and good communication.
Victoria Posted on 20/07/2018 , work completed 20/07/2018
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.