GH Plumbing & Heating Ltd

My old Ideal ICOS gas boiler was no longer operational, and Gavin Howell surveyed the job and quoted satisfactorily. He arrived promptly with his assistant on the agreed day, and they worked cleanly and steadily all day, to remove old boiler and install the recommended new Vaillant 424 Ecotec and other associated improvements in rewiring with new digital controllers. They completed the work on time and budget, commissioned the system and proved it to work as intended, and cleared all rubbish from site. All I had to do during the day was to supply strong coffee at chosen intervals. They worked cheerfully and efficiently to a high professional standard, and Gavin gave his assurance that should any problem appear that he would respond quickly to a phone call for aftercare or advice. I recommend him.

Gavin provide a very prompt response to my enquiry through the Vaillant website and visited my house shortly afterwards to discuss the project and provide some professional advice. A very competitive quotation for the boiler installation followed. We arranged another visit to my house to confirm all details and to agree an installation date. The installation was carried out on the date agreed, the removal of the existing boiler and new installation went very smoothly and the heating and hot water system is functioning fine. Overall a very good experience - I would happily recommend this company.

I found Gavin’s number in the local Parish magazine and noticed he lived in the same village as me. I rang him Thursday evening enquiring about a small job involving removal and capping off an old gas fire and replacing a damaged rad valve. Although he was extremely busy he arranged to come round today (Saturday) and have look. When he turned up and saw the job he said he could do it there and then which he did. He did the work swiftly and efficiently and had the necessary bits and pieces on his van to complete the job. He charged a very reasonable price. He is a very friendly guy and would definitely use him again and recommend him, great service.

I’ve used Gavin’s services 5 times now and on each occasion he has been very helpful, provided all the info I’ve wanted, given advice and fixed every problem. Pricing is fair too which is always refreshing. It’s great to have someone be happy to support when needed that I can trust to do the right job. I’ll happily recommend to anyone and will use again without question.

This is the second time that I have used Gavin, as having chatted at length with him whilst he repaired my old existing boiler it became apparent that installing a new and more efficient Combi boiler would have the added advantage of improving both the hot and cold water pressure throughout my house. In turn, this would help me with a proposed bathroom refurbishment by letting me install a more powerful mains fed shower as well as liberating space by removing the existing hot and cold water tanks. The boiler Gavin recommended had very good reviews and the installation was completed efficiently, to a high standard and at a fair price earlier this week. I have no hesitation in recommending Gavin.

I have had some ongoing issues with my boiler. Gavin has provided support, advice and could not have been more helpful when I've called with queries. He always provides me with a price up front and attends on time. Great service at a reasonable price.

Gavin installed a new bathroom in our old cottage, overcoming several unforeseen problems , due to undulating walls! He was always professional, clean ant tidy and nothing was too much trouble. I would have no hesitation in recommending him and his work. Many thanks Gavin for a super job.

I needed a plumber as my boiler would not light up. I hadn't used Gavin before, but he was local and had 5 star reviews on this site. He called round quickly and as the error code on my old boiler was unclear it became a process of iteration to identify the underlying fault. This required sourcing and trying a couple of separate components until the precise source of the error was determined and the boiler was up and running. A professional guy and highly recommended.

I requested a quotation from Gavin who on first impressions seemed professional and helpful. He attended the appointment on time and provided a swift quotation. After declining his quotation he then tried to charge me a fault finding fee of £50 call out, plus VAT. When I called to ask why I had been charged for a quotation he was extremely rude on the telephone and accused me of wasting his time. He continued to shout at me and even told me his wife had overheard our conversation and told me not to contact him again. I am glad I gained another quotation from a trusted friend who will now carry out the work for me and for a slightly better price.

After a failed installation by British Gas (selected only for interest free option) I decided to ask a retired plumber friend for recommendations, the advice given was a Vaillant combi was the way to go and to use the Vaillant site to find an advanced installer. I selected three installers; Gavin was the first to respond and having read my request offered to pop over that evening to give a quotation (I was now without heating and hot water was intermittent). Gavin completed a comprehensive survey followed up with verbal advice as to what best suited our requirements, this was followed that evening by a written quotation which was very competitive. The install was completed a week later, on time and with workmanship of the highest level, we now have a fully controllable and internet programmable heating system with hot water on demand. I have already recommended Gavin to friends and family and would highly recommend him to any future customers, when I need a plumber in future I will not mess about with any other contacts or quotes, it will be Gavin in the first instance.