GLOW Electric Heat LTD

I recently had Glow Electric Heat Ltd install solar panels and a battery system at my home, and I could not be more pleased with the results. From start to finish, the entire process was handled with the utmost professionalism and efficiency. The team did an outstanding job with the installation. Everything was completed to a high standard. What truly sets Glow apart, however, is their exceptional communication and organisation. Throughout the project, I was kept informed of each step, and all of my questions were promptly and clearly answered. A special shout out to Emma, the office manager, who went above and beyond in her customer service. Emma's dedication and attention to detail were truly impressive. She ensured that everything ran smoothly and made the entire experience stress-free. Her willingness to go the extra mile was much appreciated. Overall, I highly recommend Glow Electric Heat Ltd for their superb service and excellent quality of work. If you are considering solar panel installation, look no further!

Mark came to see me to discuss having solar panels fitted, he was informative, patient and designed a system specifically for my needs. Glow were very competitive with there pricing structure so I felt comfortable placing an order for a solar and battery system. The install went perfectly the team let me know what was happening at all times and worked extremely professionally to finish the job and tidied up as they went. I would highly recommend glow to anyone wanting solar panels

WOW!! A wonderful company to deal with from the word go! The solar journey was daunting for us and we’d already had three quotations all telling us different things. Mark the salesman came and spent all evening with us making sure we understood everything and reassured us, from then on the process was flawless. We did have a bit of a wobbly when we got closer to our installation date as we had not heard anything, but there was no need to worry, the scaffolding went up 2 days before, the electrician contacted us to check if he could start their work the day before the roofers and then the roofers and the products turned up on the day of installation, everything ran smoothly, just like a fine-tuned machine. All the guys we dealt with were friendly and courteous. They did an amazing job which also looks truly professional. After installation we had a query regarding the solar app and paperwork and Emma, the Office Manager was readily available with any help she could provide. We are really pleased with the outcome and their workmanship and would have no hesitation in recommending Glow Electric Heat Ltd

The service from Glow was excellent from the time we met the salesman Howard to the time they All left after the installation. The workmen were so friendly and tidied up as they went along. All done in a Day, which was quite fantastic. The wiring from the panels to the equipment in the garage is so well hidden, and how they got it all down from the roof inside the house was a minor miracle, but then the workers are professional. I made final payment over the phone with Sebastian and he was another excellent guy to speak with. Being non computer literate I contacted a lady called Emma, she is the Office Manager, and like the rest of the team she too was excellent. Indeed I would say excellent +++. Hopefully anyone reading my Review will realise that Dorothy and I are very happy with Glow, indeed we have recommended them to 2 of our fiends in our Lane, who say they are going to get in touch. We say thank you again to Glow and the team - John and Dorothy

So glad to have chosen Glow Electric Heat for our installation of Solar panels and battery system. Mark was so helpful in explaining the whole process and we always felt that we were in safe hands. The installation team were brilliant, punctual, helpful and got everything done in 1 day,which amazed me. It was a minefield when we first went on the solar panel journey, so much to take in from a few companies, but so pleased to have committed to GLOW. Also Emma at the main office was very helpful as well.

I contacted GLOW after my booked solar company went into liquidation. Mark booked an appointment and spent time explaining the system based on my needs. A few days before installation the scaffolding team arrived and produce a safe access for the installation team. On the day four people arrived to install the system and discussed the work the were going to do and how long it should take. When finished the site was cleared of all rubbish and the installation was very professional and looked great. The team then spent time discussing the app and how the system worked. They also provided advice on how I can optimise the system through the year. After the installation Emma and Mark phoned me to make sure everything went well and what I wanted was delivered. I would recommend this company to my friends and family.

Being over 70 years old and unfamiliar with a lot of modern technology, having solar panels fitted was a big deal for us. Professional, helpful and courteous,starting with the initial visit from a rep who had the patience of a saint with us and our numerous questions, right through to the installation team who arrived promptly and caused us very minimum disruption, then on to customer services who handled our post installation queries with great efficiency and charm. The system is working well and we are extremely pleased with Glow Electric's performance and are reassured that they will look after us if the need should arise.

GLOW Electric were the third of the three recommended companies to contact us after we used SolarCompare.co.uk and were the only ones to actually come to the house. They suggested exactly the same system as one of the other two installers and came up with a very competitive price. They could also install within a much quicker time-span, so it became a very easy choice. The installation was just three weeks and one day after the initial visit, and took less than a day. The team who came were lovely. We'd asked not to have the wiring through the house, and they were able to trunk it all very neatly round the outside. They tidied up beautifully at the end (even sweeping the scaffolding boards) and were very thorough in showing us how to use the app - sharing their top tips from using their own systems. 14 panels and two batteries were in place by 3pm, and generating power. The only issue was the scaffolding remaining in place longer than anticipated, but when I contacted Emma to say this, she ensured it was removed the next day. They are genuinely a small, friendly team who want to know they've done a good job.

Martin from Glow Heat Electric called me after getting my number from a solar comparison website (comparesolar.co.uk). We had arranged a meeting at my house on a Saturday morning (24th August). On the day he never turned up and then did not answer his phone when I tried calling him twice to see if he was delayed. I have messaged him and had no reply. I would avoid such a company if this is their customer service with potential new customers.

Mark came to see me to discuss having solar panels fitted, he was informative, patient and designed a system specifically for my needs. Glow were very competitive with there pricing structure so I felt comfortable placing an order for a solar and battery system. The install went perfectly the team let me know what was happening at all times and worked extremely professionally to finish the job and tidied up as they went. I would highly recommend glow to anyone wanting solar panels

I couldn't have asked for more. The fitters work well clean and tidy. Explained what was happening and how it all works. The sales rep couldn't have been more up front with the sales pitch. Even coming back in his own time to fixes the app on the phone for me. More than I would have expected from this company. Brilliant.

I went with Glow because they offered a complete solution: wiring, new circuit board, removal of 11 rads replacing with 13, water heat battery (SUNAMP). After Simon’s visit and Richard’s very professional survey there was little for me to worry about. These guys are exceptional. The whole job was finished in under 2 days. I couldn’t be happier with the standard of work and the operation of the equipment. They removed everything and cleaned up perfectly. I can’t recommend them highly enough.

Mark came to discuss advantages of fitting batteries to enhance the benefits of having solar panels. He answered questions and explained how batteries work with the solar system. He worked out an acceptable price without any pressure selling. Very amenable gentleman. Gaz and Roger came to fit the batteries and AC inverter. Very skilful pair who worked until the job was done. Didn’t even stop for the offered cuppa. They quickly worked out a route from upstairs and downstairs for routing the cables. I was kept up to date on progress and when the job was done I was guided through the downloading and usage of the app. Very soon I could see on the app that the solar panels were adding power to the batteries ready for using the same evening. Very pleased with the process and would recommend this company. Thank you to Mark , Gaz and Roger.

The whole procedure,from the initial survey to the completion of the work was friendly and professional.the product is excellent,and the work was carried out with great efficiency.the engineersexplained how everthing was operated from my iphone.they tidied up before they left.the company is very responsive and helpful on the telephone.i would recomend glow heating to anyone. I had 5 new radiators and a new boiler,and am very happy with theresult.

We had 6 radiators and a Sun Amp water system fitted.Simon and Sebastian Came round and I told them what we wanted.There was no hard sell just a few Bits of Advise.The workmen came to fit everything within a week and it was done within a day.They had to remove our old copper tank as well as 4 old storage heaters.workman very good and took every bit of rubbish with them.we are over the moon with our new system.Just getting to learn how it all works on the app but it’s very simple even for oldies like us.customer service was excellent. Thank you Guys.

Glow electric heating very good from survey to completion, had 7 electric radiators installed, Richard and Liam were excellent,so was Simon and Sebastian.

The whole service with Glow Electrics has been great from the start. I firstly received a great free survey where Simon and Sebastian came to my flat, explained how the heaters work along with their benefits and measured up the flat to give the right recommendations for what size heaters would be best. After agreeing with the quote given I didn't need to wait long for them to be installed! The 2 guys who came to install them today were friendly and efficient. The old heaters were replaced with the new very quickly and efficiently and my flat was left nice and tidy! They even helped to set up the app and showed me how to use it so I can easily operate my heaters from my phone. I am very pleased with everything Glow has done!

It has been a pleasure dealing with Glow. Simon and Sebastian are lovely and the communication was good throughout. The guys that did the fitting came in got on with the job and were very quick. By the time they had gone apart from having the new heaters you wouldn’t have known they had been. So far we are very pleased with the new system. We also had the Oso water system installed, my hot water has never been so good.

The team installed 5 new heaters and a heat pump water heater. The majority of the work was completed that day. The team came back the next day to complete the work and provided me with information about the radiators and water heater. Sebastian and Simon were knowledgeable and professional.

The job was done in a afternoon with no fuss removing 7 storage heaters and replacing them with new units, where a problem appeared it was dealt with efficiently without out any fuss.

After having quotes from other companies, I wanted just one more to be certain. Simon turned up at our agreed time and straight away I felt comfortable, he’s a very friendly and easy going guy. Even before he’d finished the quote I knew I’d hire him; his was the only company that advised me I was asking for too many units for the size of my (small)house. I was very impressed at how quickly he managed to fit me in for the work, the guys that came and did the install were again friendly, worked quickly yet did a perfect job. I wasn’t home when they’d finished so Richard rang me, I insisted they didn’t wait for me as I trusted that the job would be completed to my satisfaction and oh my goodness was it! As for the units themselves, they look so modern, very easy to programme and can be controlled from an app on my phone when I’m out and about, perfect! The heat these things throw out is amazing, and the efficiency I swear is better than gas they’re so good! I’m looking forward to Winter for the first time in years knowing I’ll be cosy at home for a change. Would absolutely recommend Simon and his team to anyone and everyone.

GLOW were amazing from start to finish. Simon was easy to chat with during his visit and ensured I had all the information I needed to make an informed decision. Between Simon and Seb they were able to to provide a very reasonable quote for the replacement of my old warn out night storage heaters. From the initial visit to day of installation was very quick. Richard and Liam who fitted the new heaters were very professional and knowledgeable gentlemen. They were very tidy and swift in completing the installation. I had 5 electric heaters replaced and the product looks very smart! I can’t not comment on effectiveness currently as we’re in summer but from testing during a few hours on the day of installation the temperature increase was noticeable! Thank you to Simon, Seb and the rest of the GLOW team!

What a fantastic company! Survey to fitting in less than 24 hours. Simon and Seb were so helpful and explained everything i needed to know and answered any questions i had fully. A satisfactory quote was agreed and full insulation had taken place in less than 24 hours. What fantastic service. The 2 lovely brothers who installed everything were great nothing much trouble clean tidy and very very helpful. I would definitely recommend Glow Electric Heat

These radiators are brilliant. I can control them on my mobile so that they're on for when I get home. The guys were really quick at fitting them and taking the old ones away. The only thing I was left to deal with was a small shoe box size hole in the outside wall to fill.

We would like to take this opportunity to thank Simon and Seb for there excellent service from our initial enquiry to the completion of the of the installation. There was no pressure, just honest answers to all of our questions. Dave the electrician was absolutely fantastic as nothing was too much trouble for him. After the workmen had left, we hardly new that they had been as they took away all the old pipework, old oil boiler and all the packaging from the new equipment. What issues there were they were dealt with speedily to our satisfaction. Obviously we are very satisfied with our purchase and wouldn't hesitate to recommending Glow Heating to our friends and family. Thanks again Simon and Seb.

We had another heater fitted by Glow as we love our first set so much! They heat up nice and quickly and stay warm too. They look great, they’re sturdy, and we always get great customer service. Can’t recommend enough!

Simon, Sebastian and their team installed five electric radiators and an electric boiler within our clinic. They also disconnected and separated the original gas central heating system from the flat above us. We originally got several quotes from different companies. It was obvious from the visit that we had from Simon, that he and the team really knew what they were talking about. Simon took us through the heating products and what they would need to do to complete our job and why they needed to do it. We accepted the quote and our job was booked in. They completely the job in the time stated. It was done with minimal disruption to the existing decoration and they tidied and cleaned up afterwards. We have also had great after service, having been contacted to check if everything is ok and if we had any questions. Thank you to Simon, Sebastian and your team. We couldn’t have asked for anything more!

Requested a quotation for my elderly mother who was having problems with storage heaters. As I live almost 300 miles from her home I requested a video call so that I could understand what they were planning on supplying to her. Upon arrival Simon and Seb phoned me and completed the survey by video which worked great. The quotation was accepted and a convenient date arranged. The radiators arrived on time and were quickly fitted by the installation team. They were extremely pleasant and worked in a very professional manner. All of the old heaters were removed from the house along with all of the packaging from the new radiators. The house was left clean and tidy and the team ensured that all heaters were working properly and that we understood how to operate them properly. I would have no problems at all in recommending Glow Heating for any heating needs. Thanks again to Simon and Seb for their help in facilitating everything.

Great service from start to finish, nothing was to much trouble and the radiators was fitted a lot quicker than expected. Simon and Sebastian dealt with any queries I had quickly and kept in touch with me all the way through when I was having trouble trying to arrange to have the radiators fitted which was nothing to do with them but a problem my end. Dave the electrician did a great job of fitting the radiators and went out of his way to sort out a problem I had with the electric’s, everything was left clean and tidy. I would highly recommend this company and can’t thank them enough for there work and patience. If I could give them more than 5 stars I would

Switched from horrible storage heaters and both Simon and Seb supported me in getting the best sized radiators for what my home needed to stop the cold and damp. Very happy just a few days in with the difference I can feel and no longer shiver walking around. Everyone's lovely and friendly and they do not pressure you at all, just work with you and your requirements. Would definitely recommend

A friendly and professional company, GLOW gave us good advice from the start and with no pressure selling. Removal of gas central heating and replacement with seven heaters, power shower, hot water system and upgraded electrics was completed in four days. Special thanks to Simon for managing the whole process and to Dave the electrician for his professional installation. A great company to deal with, we one hundred percent recommend. Some companies in this industry have a very bad reputation, so we were pleased to find a Which Trusted Trader to upgrade our home.

We went to Glow for a new hot water system as we had used the company before and liked not only the service we received from them but the straightforward way they work. The new Sunamp unit which was recommended to us by Simon is neat and takes up so little room in our cupboard that for the first time I have space in my airing cupboard. It looks attractive and we now have hot water literally 'on tap', something we didn't have before. From the ordering process to the fitting was hassle free and organised. The fitting team arrived when they said they would, were courteous and cleaned and tidied up afterwards. Another satisfactory job from Glow and we highly recommend this company, and their products.

Glow were very helpful from start to finish - we were left with no hot water as both our boiler and immersion heater stopped working almost simultaneously and accommodated an early installation of our new Sunamp Water Heater. We were a bit unlucky as the timer and fuse box had faults (both manufacturers' faults) but returned next day to fix these at no cost to us - twice.

I needed two old panel heaters replacing, an electric radiator installing in the living room and an old huge emersion heater replacing in my first floor flat. Even though I live in a county not listed in the company’s overview they were still able to visit and talk me through options. They even recommended a cheaper hot water system more appropriate to my needs than the one listed in their brochure. No hard sell and a quote for work came within two days of visit. This was considerably cheaper and a much more pleasant experience than I had had with Fischer. Regular email contact and so accommodating as I had to liaise with the management company of my building regarding permission for work to be undertaken. The work was completed over two days by two different specialist sub contractors: radiator installation then hot water system. The lads were wonderful, explained the work clearly. They were very hard working and efficient. On completion, everything was cleared and cleaned up. The new systems were clearly explained and tested. I received a follow up email and phone call from GLOW and genuinely know that if I need any help in the future that they will honour their word. I definitely recommend this company and their competitively priced high end, energy efficient products.

It was a big job to remove 12 radiators and a boiler and replace with 11 electric radiators and a new consumer unit which involved a lot of rewiring, and we were expecting a big mess and lots of upheaval. The plumbers removed the entire oil system in 5 hours and cleaned up really well. They were polite efficient and friendly, really hard working. The electrician was a marvel, he considered our every wish, and if it couldn't be done he explained why, It was extremely hot and he worked through this without complaint, was cheerful even after having to work in a newly insulated loft, He worked so hard it tired us watching him. we are old and he set up the radiators on our phones and set the temperatures on the radiators, cleaned up any mess he made and before he left he checked every electrical appliance in our home was safe, going further labelled everything for us. Who would not be impressed. Simon and Sebestian have been really helpful with advice. and we are really happy with the results. The radiators look fantastic!

Outstanding customer service, professional and courteous with excellent communication. Installed new electric heaters, kept to schedule and competitively priced. Helpful throughout. Would highly recommend.

GLOW are a great company to deal with, we had 3 electric heaters at a reasonable price compared to the competition, and they were installed quickly and with little fuss. They offered extremely good customer service, and I do not hesitate to recommend this company. They've earned the reputation as a TRUSTED TRADER

Decided to upgrade to electric heaters, as I had underfloor heating only. Looked at a few companies, including Fischer but GLOW stood out from the crowd. Reasonable prices, quick install, nice people, happy to recommend GLOW to others.

We’ve just moved into a bungalow which was all electric and fitted with very old and difficult to control electric storage radiators. We contacted a number of companies for a replacement system and finally decided upon GLOW. We found GLOW very easy to deal with and professional from their initial free survey, proposals and final installation. We were also impressed with the prompt start (3 weeks from order) and the very efficient installation team. We also liked the overall look and smaller size of the new radiators. Having done our research, we wanted a reliable and high quality and trouble-free heating system with a long working life and easy to control. GLOW's German manufactured radiators, were the best in our opinion and offered at a reasonable price. We also found the wifi control system easy to set up and use. Happy to recommend GLOW as a reputable company, supplying and installing high-quality electric heating systems.

Great company. Simon the engineer and Dave the installation guy were really helpful. Would recommend them highly. 5 stars on everything for me.

Glow removed my old heaters and installed five GLOW heaters, they also added a timer onto my immersion tank and left my house immaculately clean and tidy. They programmed the heaters and explained everything to me. Thank you, great service from everyone at GLOW.

GLOW removed our old immersion heater, replaced it with a smaller instant hot water system, to save on our hot water bills. On the same day, they also removed 3 old storage heaters and installed 3 GLOW electric radiators. The process was straightforward and easy from the survey through to the install and all within just 3 weeks. We are more than happy to recommend GLOW, we found them to be responsive, professional, and clean and tidy on the job. GLOW are courteous and competent and we’d use them again.

I have recently moved into a bungalow and the existing heating system (Fischer’s electric radiators with a control dial) weren’t really working and gave out very little heat. GLOW installed 6 electric heaters, removed my large old immersion heater and replaced with a wireless shower and an hot water system for my sinks and taps. Very pleased with GLOW, they were polite, clean and tidy and took everything away, and they quoted a reasonable price. The install was within a few weeks from my order, and just before the cold weather is here. Best of all the house is now really warm, and so much warmer than before.

Happy with the quote and no hard sell, was not under any pressure to decide. Most impressed with the GLOW electric heaters compared to their rivals, they look stylish and modern. Like the programmable wifi app system which is easy to use, and also liked the choice of colours available. Simplicity of installation was great, and Dave and his team worked hard and cleaned up properly after themselves (V important to me!) Overall a pleasant experience thank you

From start to finish, you've all been great from Simon who came to see us and explained everything clearly and without pressure, to Sarah in the office who followed up, and also not to forget the GLOW install team led by Dave, who did a great job installing the system and removing all the rubbish, and cleaning up, thoroughly satisfied and much cheaper than Fischer, and with a 30 year guarantee

We are so pleased with the work carried out, from the beginning, having the survey by Bobby to installing our new radiators today. The installers were very professional and cleaned everything up afterwards. The new radiators look great. I would definitely recommend Glow Electric Heat to anyone else.

Had quotes from other companies, but this was the best we felt. Spoke with Bobby throughout and the electricians were excellent, they worked so hard at getting it finished. I would highly recommend Glow Electric Heat to anyone else.

The representative from Glow, Bobby, was very clear in his explanation of the product that Glow offered, did his survey of the property and the needs for each area, and then produced a possible plan and costings. The plan was acceptable to us, but what made us decide to move forward and sign a contract was the statement that Bobby made, which was “This is the price we offer, we will not change this by coming up with “deals”, so if it is fine with you, the customer, we can move ahead”. No idea of “sweeteners” which often accompany this type of presentation. It was also made clear what electrical work we as customers needed to do before installation so that the radiators could be fixed in the position we required. From then on, Glow kept us informed of progress, the installation date, confirmation of the contract, etc and checked that there were no concerns. The Installation itself was completed by 2 Engineers from Glow, Jamie and Clive, who were excellent in all respects, checking with us at every stage that the installation was as we requested, explaining clearly the operational usage of the radiators once installed. The rigour they showed was admirable, in ensuring the radiators were fitted correctly, but also in the systematic and thorough checking of the whole electrical system in the property and giving advice as to any improvements needed. In our opinion, Glow has provided an excellent service, we would thoroughly and without reservation recommend their service/products.

We had 5 GLOW electric radiators, with Wi-Fi and a hot water system... happy with everything. The lads were polite and cleaned up after themselves. Happy with the price too... lower than the competition, 5 stars.

Having had dealings with approved traders like GLOW before, I contacted GLOW primarily as they were a Which? Trusted Trader and their reviews appeared to be very good. From the very beginning and throughout, Simon in the office, and Nick and Lee the electricians were professional and quick to reply. Once we'd agreed on everything the heaters were fitted within 2 weeks, which was much quicker than I’d expected and really appreciated as the tenants in my flat are both retired and having a warm flat quickly was important. Both myself and my tenants are happy with the new heaters, the quality of the workmanship, and I’m impressed with how tidy the flat was left afterwards. A job well done - I am happy to recommend GLOW as a Trusted Trader.

Quick delivery and quick install (3 weeks from order) Had 3 companies in and liked GLOW’s products and found them easy to deal with. Heaters look smart and are easy to programme. We opted for the WIFI / app feature which I’d definitely recommend. We also had the OSO hot water system, to replace our immersion tank. We now had mains pressure hot water too. Happy to recommend GLOW as a company you can trust.

Very pleased with the workmanship, cleaned up after work completed and very tidy installation. The Electric heaters installed looked great and working very well.

Easy from start to finish, the engineers were clean and tidy, the heaters were cost effective versus other companies, and they are great looking German style electric heaters. They also fixed the long standing issues with my hot water cylinder too for free, whilst they were here, I highly recommend GLOW, a good experience, I'm happy with everything and certainly recommend them.

No hard sell, and the heaters were installed very quickly from order (in just over 2 weeks) and we were informed of progress all the way. The GLOW electric heaters we’ve just had installed yesterday, are fast to warm up, and look very elegant. The install team on the day were polite, efficient and very clean and tidy and bought their own vacuum cleaner! GLOW programmed all the heaters for us on the day, but I have subsequently learned that it’s very easy to re-programme them ourselves. We looked at several other companies, but I am pleased that we went with GLOW, they ticked all the boxes. The whole process was straightforward, and enjoyable from start to finish I am very happy to recommend GLOW to others, as a trusted and honest company to deal with, I would definitely use GLOW again...in fact we are now considering an instant hot water system.

I recently moved into a terraced property after my divorce, which had old style storage heaters that were ugly and which cost me a small fortune to run. The heat that they did emit was either too hot or too cold, and I had little control over my heating. I looked at few companies and got quotes, and decided upon GLOW, because they were not pushy and estimated costs over the phone/email initially, and then came over a did a free survey when I was ready. The surveyor, was straightforward and helpful, and didn't push me to make a decision, he set my mind at ease, and explained everything in simple terms. We agreed on what I considered a very reasonable price (I‘d had quotes that were much higher for pretty well the same system) The GLOW install team left the house clean and tidy and programmed my heaters for me, according to my lifestyle. On the day of installation, GLOW surprised me and gave me a free wifi hub system which controls the heaters via an app, so I can now run the heaters easily from my mobile phone (it’s actually very simple to use, which is a good job as I’m rubbish with technology!!!) I now have a lovely warm house, with 4 new German engineered electric heaters, plus a 25 year guarantee. I've now asked GLOW to come back soon and add another heater on the landing, and they are also upgrading my consumer unit too at the same time as its old I have no hesitation whatsoever in recommending GLOW, they are great guys and can be trusted

We live in an all electric house, and the old style storage heaters we had weren’t performing as they should and we had little control of the temperature or the amount of heat supplied, so we did a web search and found GLOW so we asked them to come over and conduct their free survey. The engineer measured up all our rooms, checked the insulation of the property, and looked at our electric supply and consumer unit (which proved to be a bit complicated as it was 3 phase and we were also on on economy 7) and then advised us which heaters were required for each room. Glow offered us a very reasonable fully inclusive price, which included removing and discarding all the old heaters, updating our electric consumer unit, and installing the new electric storage heaters and setting up all the digital thermostats in each room. They also advised us and helped us to move away from Economy 7 onto a flat rate (as this saves us money on our bills) All the team at GLOW, Simon the engineer and the lads that installed the heaters, were friendly, helpful and polite. They were also clean and tidy, and both myself and my husband are very happy with the quality of the heaters and the service that we received from GLOW. We now have modern, stylish and elegant electric heaters a very warm house! You get what you pay for we believe, and the 25 year guarantee gives us peace of mind for many years ahead. I’m very comfortable and very happy to personally recommend GLOW to anyone