Green Flag

I am very happy with the job well done and advice the young man gave me. He was very friendly and helpful.

Although the app would not recognise my address, it was easy to book a specific time, although subsequently the appt was brought forward at GF's request. The technician was polite and did his best to solve the problem but indicated that the vehicle should be dealt with at a Ford specialist.

I have used Green Flag for car and motorcycle breakdown cover several times over the last few decades, and I might have even have called them out once or twice. As I recall, everything seems to have worked satisfactorily using local breakdown services. The lower cost of the policy is a draw for sure, but they work at least as well as the other 2 main suppliers of breakdown services.

Great service,arrived quicker than expected,Peter,who attended,was very friendly and knowledgeable. Gave great advice and found the problem straight away. Highly recommended

The mechanic was helpful, polite with good communication & knew ' his stuff'. He quickly worked out what was wrong with the car. It was a loose connection & he sorted it professionally. He was first rate. He was ' on my side' & wanted to help get my car going & he did get it back on the road. Everyone was amazed when I told them how quickly he sorted it. He was so helpful. Amazing!

Exemplary service. Very professional and understanding receptionist. Technician was extremely knowledgeable and excellent communicator. I cannot speak more highly of them. They should lead an advertising campaign for them !! As a customer I cannot praise them enough.

Now used a few times. Always prompt, communication brilliant and operatives friendly and knowledgeable. Couldntask for more

Easy to use app to record my breakdown. Instant update on response time through text and app. Call from the technician who arrived much sooner than originally estimated. Friendly and efficient. Got straight to work on it and had me on the road again without any fuss. I especially liked that I was kept updated through the app and by phone and they knew what was needed before they got there. Very happy with this service.

9 text messages advising running late 1 phone call at 11.30 saying arrival 12.01 followed by text 20 seconds later advising 12.36. After 4.5 hour wait little van arrived to tell us about the problem we could already see for ourselves. He told us that as it was a bank holiday all garages closed so recovery to our home address was our only option. 4 hours later a recovery truck arrived. All the messages we received about delays showed that there was no coordination because the driver did not start his shift until 7pm. He had to drive to Newport, load his car on the truck, go to Bristol and drop his car off then come to us. Driver was a star but whoever was handling our call was a disaster. 11.5 hours last time we used Green Flag and 12.5 hours this time. No choice but to use them because of the size of our motor home. Obviously instructions to staff handling breakdowns is just keep advising delays of 1 to 1.5 hours. Dreadful service and constant miscommunication about rescue times.

Green flag were great when I had a puncture, the lady on the phone was friendly and knowledgeable. The serviceman arrived quickly and was quick and professional, knowledgeable and friendly. I definitely recommend Green Flag Rescue service.

Had an issue with my car didn't want to drive any further, to minimise damage. I called Green Flag at about 17.15 on a bank holiday Monday. The way the call receiver treated my call was great, really professional, and helpful and found my whereabouts on a country lane on Anglesey within no time. I was told I was a priority as I was a woman on my own and that the technician would be with me in about an hour. I had a text message before I had finished talking to her with a essitmated time of arrival. Forty minutes later and the technician was there, where after explaining the problem put my car on the back of the truck and got myself and car safely home. He did this with such care and attention. I have been a member of Greee Flag for about 12 years and have always had great service. I would not hesitate to recommend this breakdown / recovery company.

Green flag responded really quickly on a bank holiday Monday when my car broke down on the M62 with no hard shoulder

Green Flag systems, people and recovery operators were absolutely fantastic. Easy to use, great communication and no hassle.

Telephone call answered promptly. Recovery vehicle request sent within minutes. Telephone call received immediately after from recovery garage. Recovery vehicle arrived even earlier than expected. Taken to garage of my choice and then dropped at my home address. Excellent service from start to finish. Highly recommend. Previously with the RAC. So pleased I changed to Greenflag . Far better in service and value for money

I was extremely impressed by the speed by which the technician reached me.He was knowledgeable and resolved my problem quickly and explained the problem and what he had done as well as advising me what actions to take to in future. He was pleasant and easy to chat with.

I had a serious problem with brakes on my vehicle, contacted Green Flag who were able to organise a low loader to collect my car and deliver to my local garage the very next morning , all done on time and I was kept informed the whole way. Car repaired and back with my lunchtime the same day! Great service !

Green flag failed to respond to my breakdown ( broken gear linkage) because I'd limped to a garage who were then unable to fix my car, I'm now 400 miles from my car with no forecast to get it fixed. Green flag initially said they'd respond but when they discovered how far the recovery would be they changed their mind.

The call to Green Flag was answered quickly, the told me the name of the firm that would be arriving, I received a text message to confirm the time. Then a phone call when the driver was about 10 minutes away. Two different people arrived - as the first tow truck was too large to collect my vehicle from a car park. Both carried out tests to see if they could repair it. As this could not be done, the vehicle was towed to a garage for diagnostic tests and for the repair to be carried out. This was done the same afternoon.

What an excellent service I received I was away for the weekend when my car broke down as I was about to set off I had my caravan with me so more stress as to how I get it back to storage but this was all sorted on the call the driver who arrive was fully aware he was dropping caravan off then car cannot thank green flag enough for a very fast and prompt service the breakdown truck was with me in just over an hour great respnse

It was great service. Once I advised the company that I was ill, everything was done as quickly and stress free as possible. Very thankful.

Car failed on Petrol station forecourt. Initial contact via the app was unsatisfactory (said I was too close to home so my cover was ineligible)..so a call to Green Flag was necessary. That sorted the distance issue and rescue was triggered. Four and a half hours later, no rescue and I had to chase up Green Flag and the rescue contractor (Keltek Motors). App updates were poor and Keltek gave me a (new) rescue time that was not kept to. In the end I was rescued by some lads in a scaffolding truck who got the car started. I never knew if Keltek finally arrived, nor did I care. I suspect the Green Flag contractor does not have enough units and is therefore unable to respond to a 'surge' in demand (even minor). All in all a pretty dismal experience, and although dearer it's back to the RAC or AA for me.

Due to issues with my car I have called on Green flag who tried to fix the problem at the roadside given good advice and have never failed to help and returned me and my car back to my house safely and then taken my car to a garage of my choice. They have always kept me informed of how long they would be and never left me in danger.

Placed a breakdown call through my Green Flag app. Technician arrived a bit earlier than the app had stated which was great. Very polite and professional. Identified the fault and got the car going again quickly and also gave very usual advice regarding avoiding issues going forward. Excellent service and I would thoroughly recommend

The Green Flag mechanic was very professional, efficient and knowledgeable. Good communications before and during the visit.

My vehicle would not start in the morning, and having accessed the Greenflag App and subsequent chat to a telephone operator, received a text message saying a road side technician would be with me, just over an hour from the initial report. This was followed up by a telephone call from the actual technician confirming time. The technician arrived on time, was very friendly with excellent communication skills, and methodically diagnosed the likely issues, but at no time appeared to be rushing. He explained the results effectively, started the van to allow me to get the van repaired. He arranged a recovery truck with my safety at mind, again punctual for the estimated time. The North West Greenflag technician called Andy Milliton was top drawer, as was the contracted Recovery truck operator from Hough Green Garage Ltd named Dan. So refreshing to interact with competent technicians with great interpersonal skills. Could not recommend highly enough.