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Endorsed by Which? Trusted Traders

Gregor Heating

Profile thumb gregor logo
4.8

413 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Mar 2020

About

Our goal is to be your first choice provider of heating solutions and services.

Whether you’re looking for a new boiler, a boiler service or to install a renewable technology such as a Heat Pump or Solar PV we can help. We guarantee you'll be well looked after by our friendly Customer Service Team and our FREE expert survey will ensure you make the right choice.

On-site our experienced Gas Safe registered engineers take real pride in their work and always deliver a pro service you can trust. There’s no question of cutting corners and we always arrange our work at a date and time that suits you to cause the minimum disruption.

Competitive prices and finance options are available.

Call us today on 0117 935 2400 for cost-effective heating solution and services you can trust

We're not happy until you're happy. That's our promise and the Gregor Guarantee.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Radiators and central heating
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
    • Immersion Heaters
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Solar panels
    • Solar water heating
    • Home energy analysis
    • Solar Panel Maintenance
  • Electricians

    • Electrical installations
    • Electrical repairs
    • Electrical testing services
    • Fuse boards
    • Landlord safety certificates
    • Rewiring
    • Outdoor electrical wiring
    • Electrical emergency services
  • Smart Homes

    • Automated heating and air conditioning
    • Home automation
  • Lighting contractors

    • Security & Emergency lighting installations
    • Emergency lighting
    • LED lighting
    • Lighting LED upgrades
    • Outdoor lighting
  • More Services

    • installation of smart heating controls
    • heating contractors

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
413 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Entirely Satisfied
Customer Service
Quality
Value
The chap that came to carry out the work was amazing, being a widower with no family, he went out of the way to explain everything and to carry out the work to best that he could, he also did extra things that I wouldn't have expected him to do, very nice chap, very wonderful , thank you indeed.
Which? Trusted Traders Consumer Posted on 26/08/2021 , work completed 06/08/2021
a very happy customer!
Customer Service
Quality
Value
My family and I are extremely pleased with the recent boiler install by Gregor Heating. The whole process from site inspection to quotation to installation went without a hitch. All questions answered and no problem insurmountable. Connor, the engineer, was a pleasure to have in our home; friendly, courteous, knowledgable and professional. He arrived when he said he would and finished early! I am delighted to say that the water is now piping hot and I am very happy! I would have no hesitation in recommending this company.
Customer in Bath and North East Somerset Posted on 25/08/2021 , work completed 19/08/2021
Fantastic customer service in a crisis!
Customer Service
Quality
Value
Gas engineer George came to repair a DIY error in which we had damaged our pipe. He was professional, calm and reassuring. His demeanor was most welcome in a stressful situation. Equally the person we spoke to on the phone was marvelous. Another fabulous experience with Gregor Heating.
Customer in Bristol City Posted on 23/08/2021 , work completed 23/08/2021
Boiler installation
Customer Service
Quality
Value
From the competitive quote by Adam to the completion of the job within the estimated time. The installation was carried out to a very high standard. Conor arrived on time and covered all carpets and proceeded to discuss the procedure in a courteous and efficient manner. He overcame problems caused by our 40 year old system and obviously took great pride in his job. He kept the disturbance down to a minimum showing great care .John the builder made good the changes to the kitchen and the electrician was very efficient and patiently explained the room thermostat .On completion the . house was vacuumed and all waste removed within hours .We would not hesitate to recommend Gregor Heating to to anyone. Thank you to all the team.
Customer in South Gloucestershire Posted on 10/08/2021 , work completed 28/07/2021
The trader replied (on 18/08/2021)
Thank you so much for leaving such a detailed review, about the service Adam and Conor provided. it really helps other customers understand what to expect from our services. We are so pleased to hear you had such a positive experience and we will feedback to the team.
Very satisfied with every aspect of work carried out.
Customer Service
Quality
Value
Quote was given on day Adam called to do survey. Although not the cheapest quote we received we liked the service and attitude of Adam so agreed to work being carried out by Gregor. An administration error on the date of work commencing meant Craig arrived a day earlier than we expected. This was all sorted and from then on we had absolutely no problems or cause for complaint. Craige arrived with John and in no time at all old tanks were removed repair work carried out and rubbish removed from our property. Craige was very polite and a good clean worker. He worked very hard and explained everything very well. Several engineers arrived to help Craige so the job was sorted and finished on time. Even had my stairs vacuumed. An electrician arrived to fit the Hive, he explained how it works so all good. ( I’ve yet to try it!). All paperwork arrived and we were very happy to settle our account knowing our first service is included. We later had a problem with a leak on the hot water pipe leading to our shower. We realised this was not a problem with boiler installation but on contacting Adam desperate for advice he arranged for Conner one of their engineers to call. He found the problem and he was able to stop the leak. So many thanks this service was over and above. We can highly recommend Gregor Heating from start to finish we are very happy with every aspect of our experience.
Marlene Posted on 08/08/2021 , work completed 16/07/2021
The trader replied (on 18/08/2021)
Hi Marlene, Many thanks for taking the time to leave a review. We are so pleased to hear the team went above and beyond for you. We take great pride in making sure our clients are happy. Thank you so much for leaving such a detailed review, it really helps other customers understand what to expect from our services.
New Boiler Installation
Customer Service
Quality
Value
Had a new combi boiler installed to replace my 30 year old one. Initial survey and guidance excellent. Price and terms competitive. Engineer turned up on time and from the start was highly knowledgeable and skilled. Very tidy and considerate and the few small issues he came across he consulted with me as to my options to overcome them. Done within the timescale promised and was very happy to answer all my questions regarding what was going on. Old boiler, tanks etc removed and sent to recycling. After care includes free service and plan for a year. Would very highly recommend them.
Customer in South Gloucestershire Posted on 12/07/2021 , work completed 08/07/2021
The trader replied (on 16/07/2021)
Thank you so much for leaving such a detailed review, it really helps other customers understand what to expect from our services. We are so pleased to hear you had such a positive experience.
Replaced Boiler
Customer Service
Quality
Value
Excellent service from first visit to final clear up. Craige was first class, very polite helpful and professional. The coordination of staff, equipment delivery and scrap removal was well planned. Work was carried out to time with slight changes to the plan that made the installation plan more suited to the layout of the property. Would recommend Gregor to all.
Adrian in South Gloucestershire Posted on 13/06/2021 , work completed 28/05/2021
The trader replied (on 16/07/2021)
Thank you for posting your thoughts about the job and service Craige provided. All feedback is passed onto the team which is much appreciated. Many thanks for taking the time to write this review.
Excellent service from start to finish
Customer Service
Quality
Value
From quotation to instillation Gregor heating were professional, courteous and responsive. The quotation was comprehensive and easy to understand and during the process Adam clearly explained the various options and choices that we needed to make. The installation then went very smoothly with Craig taking genuine care to make sure the job was completed on time and to a high standard despite a some unforeseen problems with our existing plumbing.
Customer in Bath and North East Somerset Posted on 26/05/2021 , work completed 20/05/2021
The trader replied (on 16/07/2021)
We are so glad to hear that Adam and Craig were professional, courteous and responsive. We always try to do everything we can for the process to run as smoothly as possible and are pleased you are happy with the outcome. Thank you so much for taking the time to review our services.
Absolutely fantastic
Customer Service
Quality
Value
Great experience with Gregor heating. Installer (Craig) arrived on time. Friendly, helpful and arrived with electric heaters to see me through the one night without heat. He worked an extremely long day, got everything done promptly and I arrived back from work on day 2 to warm house, everything set up and the house cleaned/hoovered with the only evidence he had been there a brand new boiler. Cannot praise highly enough.
Customer in Bristol Posted on 10/03/2021 , work completed 05/03/2021
Thoroughly professional
Customer Service
Quality
Value
Excellent service and competitive price from Gregor Heating who provided us with a new boiler. A special mention goes to Craig who installed it - courteous, polite and professional.
Customer in Bath and North East Somerset Posted on 05/03/2021 , work completed 14/01/2021
Boiler installation
Customer Service
Quality
Value
Really good, from quote to finish. Very informative initial appraisal and quote. All the team were very courteous. Craig M the main installer deserves special credit. He persevered to find a solution to an awkward pre-existing pipe arrangement. We’d resigned ourselves to losing bathroom tiles at a minimum. However, Craig found a clever way around this. Also when a minor communication problem (wrong tel number on record) transpired after he’d finished he went out of his way to sort it out. Lee and John were timely and friendly too. Quote was a bit higher than others but the assured quality made it worth it.
Customer in Bristol City Posted on 24/02/2021 , work completed 20/02/2021
Great Job - quick and efficient
Customer Service
Quality
Value
Recommended by a neighbour. Professional from the initial visit - immediate quote provided. Engineer (Ivan) turned up at the specified time (which I understand isn't always the industry norm!!) and he did a great job - very courteous and happy to provide verbal updates during the day. Overall would recommend to anyone. Great job!!
Customer in South Gloucestershire Posted on 19/02/2021 , work completed 12/02/2021
The trader replied (on 24/02/2021)
Thank you for posting your thoughts about the job and service Ivan provided. All feedback is passed onto the team which is much appreciated. Many thanks for taking the time to write this review.
Brilliant First Class Work.
Customer Service
Quality
Value
Following an old boiler breaking down and having no hot-water or heating, wanted a good reliable installer to provide and fit a new boiler as soon as possible for my elderly mother. Through her insurance my mother was given details of another company to complete the works. I wanted to have a look around to ensure my mother had an installation that was value for money and a company that was reliable and trustworthy. After looking at all the positive reviews for Gregor Heating on the Which Trusted Traders website it was a no brainer and by deciding to have the works completed by Gregor Heating was not disappointed. Right from the start, the experience with the whole team from the administration staff and surveyor Adam, right through to the installation team was First Class. On the day of installation the installer Craige M arrived first thing and worked through to early evening until the job was completed, even fixing a previous blockage in a radiator pipe that was not part of the works (that other private individual plumbers couldn't fix even though they charged my mother) so that radiator would work too. Craige was brilliant, he was cheerful, respectful of the Covid rules, very knowledgeable and professional in what he was doing and he got on with the job, cleanly & tidily ensuring my mother had heating and hot water again that day. I can not praise Gregor Heating enough and will definitely be recommending them. Thank you Craige & Gregor Heating for coming to my mums rescue.
Customer in North Somerset Posted on 17/02/2021 , work completed 11/02/2021
The trader replied (on 24/02/2021)
Thank you so much for leaving such a detailed review, it really helps other customers understand what to expect from our services. We are so pleased to hear you had such a positive experience with Craige. All feedback is shared with the team and very much appreciated.
Conversion from oil to gas
Customer Service
Quality
Value
We woke up on Thursday morning to a house warmed by an oil boiler and by early evening our brand new gas boiler was up and running. What more could we ask for? Craige pulled out all the stops and continued working until early evening to ensure we had a warm house on a winter's evening even after rain during the day. The remaining parts of the installation were completed the following day. Wales and West Utilities brought gas to our property on the Wednesday and Utility Warehouse installed a meter whilst Craige got on with his jobs. Well done all round, and full marks to Craige.
John in Bath and North East Somerset Posted on 06/02/2021 , work completed 05/02/2021
The trader replied (on 24/02/2021)
We are so glad to hear the Craige pulled out all the stops and got the job done to ensure you had a warm home on a winters evening. We always try to do everything we can for the process to run as smoothly as possible and are pleased you are happy with the outcome. Thank you so much for taking the time to review our services.
Boiler installation
Customer Service
Quality
Value
Work carried out by Craige, what a gem! He was really meticulous and courteous we hardly knew he was there, he just got on with the job and kept us informed every step of the way. When he finished he went through ‘how to use’ and answered all my questions. Thank you, Craige, you’re the best. I would have no hesitation in recommending Gregor Heating to all friends and family.
Customer in South Gloucestershire Posted on 04/02/2021 , work completed 29/01/2021
The trader replied (on 24/02/2021)
We are so pleased to hear you had such positive feedback for Craige. All reviews are shared with the team and very much appreciated, so thank you for taking the time to write a review.
Tip top boiler replacement
Customer Service
Quality
Value
We contacted Gregor Heating shortly after our boiler failed during a very cold snap in February. Initially we were given a surveyors appointment which was a couple of weeks away due to workload with the supplier, however, we did explain our position and an hour or so later Gregor phoned back with a cancellation. Adam the surveyor arrived the next day and gave us an inclusive price before he left which was followed up within an hour by email. We already had quotes from 2 local heating engineers. Gregor's were marginally less expensive, but their price included a first year complimentary service. We accepted their online quote and Craig our installation engineer arrived at 0800 to start work. His work was clean and tidy and he explained what he was doing throughout. A little later in the day Martin the ‘Sparky’ came the complete the Hive installation and explain its operation. The only job to be completed the next day was the installation of a soak away for the condense pipe. Job done. Thought all the visitors to our house were very aware of the COVID requirements Invoice for balance and registration of boiler arrived in email the very next day😉. I would thoroughly recommend this team and Gregors for you boiler replacement service. Thank you and well done 👍
Customer in South Gloucestershire Posted on 03/02/2021 , work completed 01/02/2021
The trader replied (on 24/02/2021)
Thank you so much for leaving such a detailed review, it really helps other customers understand what to expect from our services. We are so pleased to hear you had such a positive experience and the process ran smoothly.
Great work at short notice
Customer Service
Quality
Value
I initially had a poor experience with Gregor Heating when the install of a new cylinder and conversion of system from vented to unvented system due to some unfortunate install issues. However, they resolved the issues and I came back to them to replace our failed boiler at short notice. Gregors worked really hard to turn everything around and my view has taken a complete U-turn. My experience with their sales team and the installer was very positive and I am very happy with the install of the new boiler and service. I would recommend Gregor Heating.
Customer in Wiltshire Posted on 02/02/2021 , work completed 12/01/2021
The trader replied (on 24/02/2021)
We are so pleased to hear your view of the company has U-turned and you had a positive experience. We really do appreciate you taking the time to leave the review, so thank you.
Excellent in all respects
Customer Service
Quality
Value
We self built 10 years ago but our original air source pump often gave us trouble and we have now had to replace it. From the start of this process, everyone at Gregor has been excellent. The initial advice and support instilled confidence and the week of the replacement was faultless. All the team were prompt, Covid aware and punctual. They worked efficiently and left the site clean and tidy each evening. The level of professionalism was impressive and they were all cheerful and friendly, working extremely well together. We have now decided to commission some more work from them to fit an electric vehicle charger and solar panels and would not hesitate to recommend them to anyone interested in alternative energy.
Customer in Somerset Posted on 25/01/2021 , work completed 15/01/2021
The trader replied (on 24/02/2021)
We are really pleased to hear the process ran smoothly and that you have commissioned us for another job. Thank you for taking the time to leave this feedback.
Complete heating and water system replacement
Customer Service
Quality
Value
Excellent on all levels and very professional. We cannot praise Craig highly enough who completed the installation for us. He went beyond our expectations. The work was of an exceptional standard and completed with minimal disruption although involving a lot of hidden pipework. We have no hesitation in recommending Gregor Heating and in particular Craig
Customer in Bath and North East Somerset Posted on 23/01/2021 , work completed 14/12/2020
The trader replied (on 24/02/2021)
Thank you for posting your thoughts about the job and service Craig provided. All feedback is passed onto the team which is much appreciated. Many thanks for taking the time to write this review.
As easy as ABC...
Customer Service
Quality
Value
Writing here on a frosty Bristol 1° morning, it's toasty warm thanks to the boys and girls from Gregor. A. Adam, arrived on the Wednesday, prompt, smart and courteous, following all covid protocol and most importantly listened. Listened to my requirements on a replacement combi boiler, and gave me a quote that suited my needs. A quick turnaround appointment was made. B. Builder John had the graft of lifting up garden slab outside to accommodate excess boiler water. He done this without breaking it, and a professional job makes it look like his work has been there forever. C. Craige M was the front of shop... first in, last out main contact and installer we all hope to wish for. Punctual, polite, professional, quiet, respectful of my antique animals, and handy to answer all my silly questions. Also, really explained well to me, a dinosaur, thermostat options. Summary. After the Gregor advert board caught my eye at The Mem, from start to finish I am impressed with the service I received. What I found best was the no hard sale, I was a customer with knowledge of what I wanted and Gregor fitted in and around that. All delivered with respecting covid restrictions and confidence in their product, and installed by their own (rather sub contracted) team. If Gregor ever wanted to get into the dating game, can they deliver just as good old boiler as the new one I've received?!
Customer in Bristol City Posted on 23/01/2021 , work completed 18/01/2021
The trader replied (on 24/02/2021)
Thank you so much for leaving such a detailed review, it really helps other customers understand what to expect from our services. We are so pleased to hear you had such a positive experience with the team. All feedback is shared and very much appreciated.
Professional Service
Customer Service
Quality
Value
Right from the quote and on the day of installation, Gregor provided a friendly and professional service throughout with our boiler replacement. The work was completed in a day with consultation on what was going to happen and communication throughout. The area was tidied up after completion and everything made good to a high standard.
Customer in Bristol City Posted on 26/11/2020 , work completed 19/11/2020
The trader replied (on 13/01/2021)
We are really pleased to hear the process ran smoothly and thank you for taking the time to leave this feedback.
Great service quality and value
Customer Service
Quality
Value
From the first call to book a quotation to the final fitting of the boiler I experienced professional, timely and warm service. I never felt pressurised to go for a more expensive boiler, I felt their feedback was honest. When the boiler was fitted the technician Craig was fantastic and showed great attention to detail, he had a few problems but he worked through them to get the job done in a day. Only problem I had was trying to pay the final invoice, getting through on the telephone and the online payment option not working.
Customer in Bristol City Posted on 25/11/2020 , work completed 09/11/2020
The trader replied (on 13/01/2021)
Thank you for posting your thoughts about the job and service Craig provided. All feedback is passed onto the team which is much appreciated. Sorry to hear you had trouble getting through on the phones, hopefully it is all resolved now. Many thanks for taking the time to write this review.
Great work very professional
Customer Service
Quality
Value
Gregor heating removed my broken back boiler and fitted a combi boiler. From quote through installation their service was very professional. I was pleased they insured on scaffolding for roof work for safety of the fitter. Other companies could take a risk On that aspect. They arrived on the date booked and completed on time. The fitter was tidy and informative. There was an issue with scaffolding breaking a roof tile but the team ensured it was fixed. Very pleased.
Customer in South Gloucestershire Posted on 24/11/2020 , work completed 17/11/2020
The trader replied (on 13/01/2021)
Thank you so much for taking the times to write such a positive review about the team. Our company ethos is 'We're not happy until you're happy' and the team do take great pride in what they do, and we are so pleased to hear it is appreciated.
Very professional job
Customer Service
Quality
Value
We asked Gregor - and two other local companies - to quote for a replacement for our 25 year old boiler. Adam visited and talked us through the pros and cons of various options - type of boiler, site of boiler, routes of new water and gas pipes, etc. He explained things clearly and left a detailed, itemised quotation. On the day the project was handled by Conor. He was very professional too. He laid protective sheets throughout the house and worked tidily and quickly. He also smoothly coordinated timings so that others came in to do their part at just the right time - for example, electrician. Conor was very impressive - hard working, personable and happy to explain what he was doing at each stage. I also need to mention John, who did an excellent job in making good the wall around the flue taking great care to match the bricks. I would be very happy to use Gregor again and to recommend them to others. I was left with the impression that they care about their work and take pride in doing a job to a standard that they would want if it was their own home.
Customer in South Gloucestershire Posted on 15/11/2020 , work completed 14/10/2020
The trader replied (on 25/11/2020)
Thank you so much for taking the times to write such a positive review about the team. Our company ethos is 'We're not happy until you're happy' and the team do take great pride in what they do, and we are so pleased to hear it is appreciated.
New boiler fitted
Customer Service
Quality
Value
New boiler fitted over 3 days. Fitter worked really hard making as little disruption as possible. Excellent quote compared with British Gas. Replacement boiler was not like for like but all potential problems were anticipated and addressed before work started and all our questions fully answered. Would definitely recommend
Customer in South Gloucestershire Posted on 04/11/2020 , work completed 21/10/2020
The trader replied (on 25/11/2020)
We are really pleased to hear the process ran smoothly and thank you for taking the time to leave this feedback.
Excellent work, professional down to earth engineer, would highly recommend!
Customer Service
Quality
Value
Gregor have installed a complete central heating system for us this week. From the survey and quote with Adam to completing the work on Friday, it was outstanding. Adam knew exactly what we needed and gave a reasonable quote within our budget. Conor the engineer arrived on Monday and explained everything that he was going to do that day. He has been polite, respectful and very easy going considering we have a chaotic house with a brand new puppy arriving that day! He worked so hard to get everything finished on time and was cheery and happily singing all week. He works to a high standard and was clean and tidy throughout protecting carpets, furniture and keeping doors closed for puppy safety! I was dreading this installation as I knew how much work there was to do but thanks to Conor its been great and we now have heating that works well. He is an asset to Gregor Heating and we would highly recommend.
Customer in South Gloucestershire Posted on 11/10/2020 , work completed 09/10/2020
The trader replied (on 13/01/2021)
Thank you for posting your thoughts about the job and service Adam and Conor provided. All feedback is passed onto the team which is much appreciated.
Excellent workmanship and excellent value for money
Customer Service
Quality
Value
I was recommended Gregor heating by a friend having had a boiler leak. Due to the age of my boiler I decided to purchase a new one. Adam, who came to give us the quote arrived on time, did all the necessary checks and tests to be able to advise us of the most suitable boiler for our needs. He didn’t try to sell us the most expensive boiler, the quote was very reasonable, unlike a local tradesman who gave us a quote. The fitter Craig turned up promptly on the installation day, he was professional, efficient, clean and tidy. The electrician arrived later in the day and set up the Hive for us. I am very impressed and would definitely recommend Gregor Heating. I now have the peace of mind that I have a new boiler but that later down line I can have a maintenance contract with them.
Customer in Wiltshire Posted on 22/09/2020 , work completed 14/09/2020
The trader replied (on 07/10/2020)
Thanks for sharing your experience and posting such a positive review.
Excellent service
Customer Service
Quality
Value
I have had my old boiler replaced and have been very impressed with the standard of work right from the visit for a quotation until the work was completed a few weeks later. Craig arrived at the time arranged and worked consistently and quietly all day, preparing the house with sheeting and leaving everywhere clean and tidy, a pleasure to have in my home. Everything was explained to me clearly and everything is working well. My only problem is with the manual for the thermostat which may as well be in Greek for all I can understand it!! I've found a more user friendly version on line so no problem! I shall have no hesitation in recommending Gregor to anyone needing a boiler.
Customer in South Gloucestershire Posted on 16/09/2020 , work completed 02/09/2020
The trader replied (on 07/10/2020)
Thank you for posting your thoughts about the job and service Craig provided. All feedback is passed onto the team which is much appreciated. Any questions about the Thermostat, please don't hesitate to give us a call.
Great, professional service
Customer Service
Quality
Value
Fantastic service - professional, helpful and completed the work to a high standard. I couldn’t be happier!
Customer in Gloucestershire Posted on 13/09/2020 , work completed 14/08/2020
The trader replied (on 13/01/2021)
We are really pleased to hear! Thank you for taking the time to leave this feedback.
Speedy, helpful and neat!
Customer Service
Quality
Value
We were dreading having our central heating and boiler replaced as we knew it would mean floorboards up and a lot of chaos! Adam was brilliant when he quoted and made the work sound straightforward and easy. He advised us on the designer radiators we wanted and answered all of our many questions. Gregor managed to fit us in earlier than we had anticipated and Craig completed the job sooner than expected. He was always here at the time he said, was really neat and we are really happy with the end result. I would highly recommend Gregor Heating - from quote to install everything ran smoothly.
Customer in South Gloucestershire Posted on 24/08/2020 , work completed 31/07/2020
The trader replied (on 26/08/2020)
We are really pleased to hear the process ran smoothly and thank you for taking the time to leave this feedback.
Happy to recommend
Customer Service
Quality
Value
Just had boiler and radiators replaced by Gregor. We were very impressed with the professional service right from the initial quote. We chose Gregor although not the cheapest quote we sourced, as they were knowledgeable and professional. When we had to reschedule, they were accommodating and helpful. Conor completed the installation and was a pleasure to have in our home. He took care with our property and happily closed doors behind him to keep the cat in - just as happy to rescue the cat from under floorboards once when necessary. He was a great communicator, keeping us informed about the progress of the job over the five days. A thorough, knowledgable, clean, highly professional experience provided throughout. We could not recommend them highly enough.
Customer in Bristol Posted on 12/08/2020 , work completed 27/07/2020
The trader replied (on 26/08/2020)
Thank you for posting your thoughts about the service we provided, and Conor's help with your cat! All feedback is passed onto the team which is much appreciated.
Boiler replacement.
Customer Service
Quality
Value
We were very impressed with the service from start to finish. The initial quote was given under no pressure whatsoever. Craige the engineer arrived at the time agreed and talked us through the procedure. Plastic covering was put on all flooring for protection. Craige was an absolute delight to have in the house, he worked tirelessly and to a very high standard, clearing all mess as he worked. Friendly, punctual, informative and explained the workings of the new boiler. All rubbish was removed promptly. Excellent service and would highly recommend.
Customer in Bristol City Posted on 08/08/2020 , work completed 06/08/2020
The trader replied (on 26/08/2020)
Thanks for sharing your experience and posting such a positive review. Glad you were pleased with the service we provided.
High quality, professional job.
Customer Service
Quality
Value
We had Gregor Heating replace an old boiler in a house we had recently moved into. We also asked them to shut off the Aga hot water and add a couple of electric sockets as well. They weren’t the cheapest quote we got but we were impressed by the thorough and professional approach of Adam when he visited us. The work was completed last week and we are delighted. The boiler work was carried out by Conor who was polite, professional, and always kept us up to date with progress. All the required PPE kit was used, and completely clean at the end of each of the three days. At the end of the job Conor gave me a thorough walkthrough of the boiler controls, before leaving us with a comprehensive user manual and service pack. Our opinion of Gregor Heating is that they are simply a quality company, professional in everything they do - happy to recommend them unreservedly.
Customer in Bath and North East Somerset Posted on 12/07/2020 , work completed 09/07/2020
The trader replied (on 26/08/2020)
Thank you for the detailed review of our services, it really helps other customers know what to expect. We are pleased you were delighted with the work completed and thank you for recommending us.
Very good services
Customer Service
Quality
Value
Excellent service from Gregor from the initial phone call enquiry to the installation which has just been completed by Conor, with Lee completing the electrical part. We are very pleased with the installation. I was impressed when he arrive promptly and put down plastic sheeting to protect our carpets. Very proficient, quick worker who obviously took pride in what he did and who cleared up before be left. Everything about the new boiler was explained in detail and we received some useful advice. I would not hesitate to recommend Gregor Heating.
Customer in South Gloucestershire Posted on 11/06/2020 , work completed 11/06/2020
The trader replied (on 20/07/2020)
Thanks for taking the time to leave such a detailed review of the process of working with us. We, like you, believe the small details such as plastic sheeting count, and make every effort to treat your home as we would our own. So pleased you are happy with the overall job.
Excellent work and fast
Customer Service
Quality
Value
The Installation was done in a professional manner, very friendly Fitter and clean worker, left everything clean and tidy afterwards. Explained workings and gave advice which was very much appreciated. Electrician was friendly and professional also. Very pleased with overall service of Gregor Heating from the quote through to installation. Will be recommending these people.
Customer in Bristol City Posted on 11/06/2020 , work completed 10/06/2020
The trader replied (on 20/07/2020)
Thank you for posting your thoughts around the service we provided - all feedback is passed onto the team which is much appreciated.
Excellent boiler installation
Customer Service
Quality
Value
Gregor heating did a very efficient job on Tuesday 17th March 2020 when they removed an old boiler and put in a new one. And not only the job on the day but in the organisation beforehand to book us in and prepare for the installation. My tenants were very impressed at the operation to remove the old boiler and install the new and are delighted with their new one. Your installation team were considerate and careful not to inconvenience my tenants, upstairs and down. And in the middle of the breaking news and chaos surrounding the Corona virus they all kept a sense of humour and an obvious ability to work as a team. I will be more than happy to use Gregor again.
Customer in City of Bristol Posted on 30/03/2020 , work completed 17/03/2020
The trader replied (on 20/07/2020)
Thanks for sharing your experience and posting such a positive review. Glad you and your tenants are pleased with the outcome.
Very happy customer
Customer Service
Quality
Value
Really good customer service - there was an issue with gas pressure for the new boiler but the fitter got the gas people in really quickly. Kept informed throughout and a really neat tidy job done. Also good value. They were also happy to help go over the instructions for operation. I would definitely recommend them.
Customer in City of Bristol Posted on 25/03/2020 , work completed 20/03/2020
The trader replied (on 20/07/2020)
Glad to hear the job got fixed quickly. We always try to do everything we can for the process to run as smoothly as possible and are pleased you are happy with the outcome.
Boiler replacement
Customer Service
Quality
Value
Excellent service and best price of the 4 quotes we received. Arrived on time and each employee was polite and courteous. Work carried out in a very professional manner and work completed to very high standard. Highly recommended.
Customer in South Gloucestershire Posted on 05/03/2020 , work completed 25/02/2020
The trader replied (on 20/07/2020)
Thanks for your feedback which is always shared with the team and so helpful.
An old Back-boiler system that had finally packed in,so Gregor Heating fitted a new combi boiler.
Customer Service
Quality
Value
Excellent and prompt response to our phone call, for an Engineer to call and sort out the problem we were having with the old back boiler. Adam the Engineer said that the boiler had finally reached the stage where any replacements were costly and hard to obtain, so we decided to go for a combi boiler, and Adam gave us a quote for the installation, which was well below another quote that we had. We accepted the quote, and on the 6th of February, Mark the Engineer arrived early and we were amazed how quickly he had got out the tanks from the attic and also the immersion heater.we had to go out and by the time we got back all the old equipment had been removed from the front garden. Certainly, a hard days work by Mark, who came the next day and by early afternoon had completed the work and said that an Electrician would call shortly to install all the Electrics. Lee arrived and promptly finished off the control system and then explained how the system worked before departing. We struggled a bit with the system for a few days and decided to call Gregor for an Engineer to call and give us further advice with the control settings. A short time later Adam called and gave us more information on how best to use our new system, which we now can control quite easily. Many Thanks to Gregor Heating and All the Team for a Job Well Done, we would recommend them to anyone.
Robert in South Gloucestershire Posted on 16/02/2020 , work completed 07/02/2020
The trader replied (on 20/07/2020)
Thank you for the detailed review of our services, Robert, it really helps other customers know what to expect. We are glad you are happy.
Excellent
Customer Service
Quality
Value
Really great service, start to finish. Quick quote, great price, really helpful and professional staff. Connor was brilliant fitting he worked really hard and was very professional, friendly and clean. He also explained everything really well. Michelle in the office answered all my questions and was really helpful as well. Great company and great service, would not hesitate to use again.
Customer in South Gloucestershire Posted on 30/01/2020 , work completed 28/01/2020
The trader replied (on 03/02/2020)
What lovely feedback, thank you, we are happy you are happy with the process involved in getting your new boiler.
Central heating
Customer Service
Quality
Value
Excellent service from start to finish, staff were very helpful. The engineer was helpful, the mess was cleaned up everyday he was very polite and took extra time to explain in simple terms what he was going to do and how everything worked. Thank you for excellent quick service.
Customer in South Gloucestershire Posted on 05/01/2020 , work completed 11/12/2019
The trader replied (on 03/02/2020)
We are really pleased to hear the process ran smoothly and thank you for taking the time to leave this feedback.
Excellent from start to finish
Customer Service
Quality
Value
Very happy with our new boiler installed by Gregor Heating. All the staff were courteous and professional.
Customer in City of Bristol Posted on 01/12/2019 , work completed 22/11/2019
The trader replied (on 03/02/2020)
Thank you for your review, we are so happy you received an excellent service.
Boiler replacement - excellent service.
Customer Service
Quality
Value
7/11/19 - Visit by Adam Cole, Domestic Sales Manager to discuss new boiler. Everything explained by him in detail. 28/11/19 - New boiler installed by Connor. Very neat & tidy removal & old boiler and installation of new boiler. New pipework fitted. Connor was very polite and did a very good installation in the agreed time slot.
Jeffrey, Avon Posted on 28/11/2019 , work completed 28/11/2019
The trader replied (on 03/02/2020)
Hi Jeffrey, thank you for your feedback, we have passed this on to Adam and Connor and appreciate you taking the time to do this review.
1st Class
Customer Service
Quality
Value
Had two installations, great services, very clean. Excellent servicing, highly recommended.
Which? Trusted Traders Consumer Posted on 21/11/2019 , work completed 21/11/2019
The trader replied (on 03/02/2020)
Thanks for the lovely feedback.
5 stars, wonderful experience.
Customer Service
Quality
Value
Brilliant! all stars! Friendly from problem reported to home visit and fix. All covered by our existing home heating plan cover. Could only recommend more staff to reduce time between initial reporting and fix, but that would probably increase costs. So never mind.
Jonathan, Avon Posted on 07/11/2019 , work completed 07/11/2019
The trader replied (on 21/11/2019)
Thanks for your honest review, Jonathan - we will take that on board but really pleased you are happy with the service provided.
Most impressed.
Customer Service
Quality
Value
We would have no hesitation in recommending Gregor Heating. Both plumbing and electrical work was fast, efficient, very clean and delivered with a smile. A pleasure to do business with them.
Customer in Bath and North East Somerset Posted on 11/10/2019 , work completed 11/10/2019
The trader replied (on 21/11/2019)
That's great to hear! Thanks so much for taking the time to leave a review.
Excellent job
Customer Service
Quality
Value
Engineer was prompt and friendly. Appeared to do a very thorough job.
Heather, Avon Posted on 26/09/2019 , work completed 26/09/2019
The trader replied (on 15/10/2019)
Thanks for leaving a review, Heather.
Prompt and professional
Customer Service
Quality
Value
Friendly and efficient, job done to a high standard arrived day and time as arranged.
Michael, Avon Posted on 26/09/2019 , work completed 26/09/2019
The trader replied (on 15/10/2019)
Thank you, Michael, for your feedback.
Helpful
Customer Service
Quality
Value
The person who looked at my gas fire was very helpful and very nice person.
Mavis, Avon Posted on 24/09/2019 , work completed 24/09/2019
The trader replied (on 15/10/2019)
Glad to hear that Mavis, thanks for leaving a review.
Fantastic job.
Customer Service
Quality
Value
Darren arrived at the time given. Did an excellent job. Was very pleasant to talk to and very friendly. I would be happy for him to complete a job for us again.
Which? Trusted Traders Consumer Posted on 20/09/2019 , work completed 20/09/2019
The trader replied (on 15/10/2019)
Thanks for your feedback about Darren and the service you received.
First class
Customer Service
Quality
Value
First class.
Liz, Avon Posted on 18/09/2019 , work completed 18/09/2019
The trader replied (on 15/10/2019)
Can't say much more to that! Thanks for taking the time to say so, Liz.
Prompt & professional
Customer Service
Quality
Value
Prompt and efficient service by friendly staff both at the point of reservation and delivery.
John, Avon Posted on 16/09/2019 , work completed 16/09/2019
The trader replied (on 15/10/2019)
Glad to hear the service was great all the way through the process, John. Thanks for leaving a review.
Prompt and professional.
Customer Service
Quality
Value
New boiler. A Worcester Combo Greenstar 301. From start to finish a very nice firm to deal with. I had a quote from Adam Cole, then a visit from Wayne. Both really good and professional. The boiler fitted by Mark Gundrill was great. They bent over backwards to help as my boiler was broke. A great job done quality fitted thank you. Chris.
Chris, Avon Posted on 11/09/2019 , work completed 11/09/2019
The trader replied (on 15/10/2019)
Glad to hear you are happy with the service, Chris. Thank you.
Efficient & professional.
Customer Service
Quality
Value
We were recommended to Gregor through a friend, they are efficient, friendly & professional. They did a great job fitting our new boiler, very clean tidy workers. We would not hesitate in recommending them.
Andrea, Avon Posted on 09/09/2019 , work completed 09/09/2019
Professional work.
Customer Service
Quality
Value
The office staff were helpful. The fitter worked extremely hard and showed concern that not only was the boiler fitted correctly but also that it looked right in the position it was sited.
Which? Trusted Traders Consumer Posted on 08/09/2019 , work completed 08/09/2019
Excellent Job
Customer Service
Quality
Value
We replaced an old conventional boiler with a combi boiler in our house. It was a wonderful 'Gregor' experience throughout the installation process --starting from the sales quotation, the survey to the actual installation. I am genuinely impressed by the open and online (email) communication and the way various teams were kept up-to-date with the job. The installation was completed to the highest standard adhering to the two-day schedule on time. I have no hesitation, whatsoever, in recommending Gregor Heating and am pleased that I made a decision to go with them. Thank you!
Amar, South Gloucestershire Posted on 26/08/2019 , work completed 05/07/2019
The trader replied (on 03/09/2019)
Hi Amar, glad to hear the Gregor experience exceeded your expectations. Thank you for recommending us too.
Excellent work & very professional
Customer Service
Quality
Value
This is the second time the church has used this organisation and they maintained their professional standards. The work was to install a replacement boiler in the church hall and this was carried out in a timely manner on the day agreed by us. The work was carried out professionally and the work area left spotless. An excellent job, I would recommend them to anybody looking for this type of work to be carried out.
Customer in South Gloucestershire Posted on 15/08/2019 , work completed 05/08/2019
The trader replied (on 03/09/2019)
Thank you for taking the time to leave a review, we are pleased to be working with you for the second time.
Excellent service
Customer Service
Quality
Value
As when using this trader before, everything went smoothly from beginning to finish. Everybody was polite, on time and very professional. The job was done swiftly to schedule and budget and the work was carried out cleanly, carefully with minimum disturbance. I could not fault them at any stage of a job well done.
Roger, Avon Posted on 12/08/2019 , work completed 12/08/2019
The trader replied (on 15/10/2019)
Thank you for the lovely feedback, Roger.
Excellent service and work to the highest of standards
Customer Service
Quality
Value
Following the failure of by elderly boiler I sought competitive tendors for a replacement including Gregor following a recommendation from a neighbour which turned out to be the best in all respects. The proposal for replacement which included the update of the heating and hot water system was expertly assessed and the subsequent work was undertaken in a professional manner with due regard to the upheaval involved. At ll times due regard was paid to cleanliness and protection of floors and carpets and a full test of the revised system undertaken and demonstrated on completion. Unfortunately subsequently to completion the original radiator valves which were retained failed involving a return visit and the further necessary work which was once again undertaken with care and and consideration to my satisfaction. I have no hesitation in recommending Gregor as a first class organisation for excellence in all respects.
Peter, Bath and North East Somerset Posted on 11/08/2019 , work completed 15/05/2019
The trader replied (on 03/09/2019)
Thank you, Peter for leaving such a detailed review of your experience of using Gregor Heating. We are pleased you would recommend us. Thanks for sharing.
Professional
Customer Service
Quality
Value
Installation of combination boiler, good workmen
Keith, Avon Posted on 08/08/2019 , work completed 08/08/2019
Professional
Customer Service
Quality
Value
He installed a combi boiler and removed an old water heater and central heating boiler. It was done to schedule and budget. The trader was considerate, helpful, informative and left everything tidy at the end of each day. He obviously knew his job well and made a first class job of it. The plasterer filled the holed ok and the electrician explained the workings clearly. Very satisfied with it all, would highly recommend.
Francesse, Avon Posted on 06/08/2019 , work completed 06/08/2019
The trader replied (on 03/09/2019)
Hi Francesse, we're happy you're pleased with your new boiler and the work carried out. thanks for taking the time to leave this review.
Everything I would expect and more
Customer Service
Quality
Value
A competitive and clear quotation was left with me to decide in my own time. The office staff I spoke to were helpful and efficient. The installer was polite and obviously knew what he was doing. He arrived earlier than I expected the first day, but explained that it was to avoid commuter traffic, so I knew when to expect him on day 2. The installation was done in a very neat and tidy way and everything was cleaned up afterwards. Three new radiators supplied by me were also installed and the installer checked with me at each stage as to the positioning of each one. The electrician also checked with me as to where the switches should be positioned. Thorough post-installation testing revealed that he had inadvertently crossed the hot and cold pipes, but this was quickly corrected! When subsequently a problem cropped up with the flue, rendering the boiler unusuable in an unseasonably cold and wet June, everyone moved fast to ensure that the problem was corrected as quickly as possible and I also received a follow-up call after that. So all in all I am happy with the service I received.
Customer in Bath and North East Somerset Posted on 25/07/2019 , work completed 06/06/2019
The trader replied (on 06/08/2019)
Hi and thanks for sharing your story we are happy you are happy with the outcome.
Mr ex BG engineer.
Customer Service
Quality
Value
As an ex British Gas engineer, I was very impressed with the engineer who changed my existing boiler to a new gas combi, in renovating a solar panel, his attitude and attention to detail for tidiness and installation was impeccable, as this was a bit of a quirky design of installation. I also must mention the electrician who again was very knowledgable and thoughtful.
Chris, Wiltshire Posted on 18/07/2019 , work completed 18/07/2019
Worcester Bosch Boiler installation
Customer Service
Quality
Value
Oh dear where to start? Connor arrived on time and was very polite and explained what was going to happen. All went well until Connor went out to fit a soakaway for the condensation pipe. He found that under the gravel was solid concrete we are having John come round with jack hammer on Friday to finish the work there, he was very nice and polite too. What seemed like a simple new combi boiler for old went downhill rapidly when doing the testing Connor found we weren't getting enough gas to the boiler. He explained all this to us and went above and beyond to get it all sorted today. So having lifted numerous floorboards to find our gas pipe was too narrow and he did say he could walk away but said it wasn't the right thing to do. He replaced it with wider pipe and put all boards and carpeting back down. We are so glad we went with Gregor and would highly recommend them. They didn't do a hale arsed job.
Dawn Posted on 15/07/2019 , work completed 15/07/2019
The trader replied (on 06/08/2019)
Hi Dawn, thanks for taking the time to share this. Sometimes the jobs are never as straightforward as they seem but we are glad it was sorted out so quickly for you.
Very high standard of work
Customer Service
Quality
Value
Gregor heating were great from start to finish. They provided very sensible advice, provided a competitive quote and completed the work to a very high standard. They were professional and willing to go the extra mile to provide a very high standard of service. We were very impressed.
Jonathan, South Gloucestershire Posted on 15/07/2019 , work completed 05/07/2019
The trader replied (on 06/08/2019)
Thanks for the lovely feedback Jonathan, so glad you were happy with the job.
A very satisfied customer
Customer Service
Quality
Value
A new boiler installed on budget and on time. Tradesmen and office staff very polite and efficient . Always treat your home with respect. I am already a Gregor's regular customer and would be happy to recommend them to friends and family. Any problems are always addressed promptly.
Jackie, Bath and North East Somerset Posted on 23/06/2019 , work completed 07/06/2019
The trader replied (on 04/07/2019)
Hi Jackie Thank you so much for this lovely review. Great to hear you were happy all round with the installation and our customer service. Regards Gregor Heating
Excellent work
Customer Service
Quality
Value
I had a back boiler removed and combi boiler installed by Connor, he arrived on time and was very polite and considerate, he cleaned up his work throughout the day, an excellent service would highly recommend and could not be more pleased by the work he done It was completed within the agreed schedule, he was very patient when explaining how it all worked. Connor made me feel at ease and talked me through each stage, considerable different to work I’ve had done previously which has left me anxious. Connor is a stand out employee to Gregors
Customer in City of Bristol Posted on 22/06/2019 , work completed 21/06/2019
The trader replied (on 06/08/2019)
Thank you for the lovely feedback, we will be sure to pass this onto Connor.
Excellent.
Customer Service
Quality
Value
All work done as agreed. Arrived on time, a man called - Connor, lovely person. Very kind, considerate, polite. He could see I was anxious, but he put me at ease. Lovely, clean, professional job.
Janet, Avon Posted on 20/06/2019 , work completed 20/06/2019
The trader replied (on 06/08/2019)
Thanks for the feedback, Janet. Glad you had a good experience.
Additional radiators
Customer Service
Quality
Value
Installed two radiators (one of which we supplied) to existing central heating. Excellent communication beforehand, covering quote, payment and agreeing date. Additional site visit after quote gave reassurance. On the day, work completed to my satisfaction, neatly and efficiently with some helpful suggestions and flexible approach. Good value and left cleaner than before.
Matthew S, Bristol Posted on 07/06/2019 , work completed 31/05/2019
The trader replied (on 11/06/2019)
Thanks for your feedback, Matthew. We know the little details such as leaving the home clean and tidy really count.
Worcester combo boiler
Customer Service
Quality
Value
Very pleased with Callum who was the main fitter for my new boiler. He removed our old back boiler and resisted the new combustion. It took two days but was very polite and cleaned up afterwards. Would recommend this company.
Liz Posted on 06/06/2019 , work completed 06/06/2019
The trader replied (on 11/06/2019)
Thanks for leaving this feedback, Liz. Our business thrives on personal recommendation so we are pleased to hear you would recommend us.
Prompt and professional.
Customer Service
Quality
Value
A replacement boiler - excellent timekeeping in both initial surveys & the installation. All involved were helpful, communicative & friendly. The installation went to budget. Overall an excellent job. We were very pleased.
Ann, Avon Posted on 29/05/2019 , work completed 29/05/2019
The trader replied (on 04/07/2019)
Ann- Thank you for leaving this lovely review - it really helps others when choosing a heating company to install their boiler. Regards Gregor Heating
Worcester-Bosch boiler installation
Customer Service
Quality
Value
Very pleased with the professionalism and quality of the installation by the Gregor team. They arrived and finished on time, and were friendly and helpful throughout. I would certainly recommend them. The only problem I had was being elderly I thought our main engineer (Connor) said his name was "Colin" and called him that throughout the job but he was too polite to correct us. Only when I signed off the job did I notice my mistake - sorry Connor!
Customer in City of Bristol Posted on 25/05/2019 , work completed 22/05/2019
The trader replied (on 11/06/2019)
Thank you for your recommendation of Connor or Colin. We are glad you received a good all round service.
A good company
Customer Service
Quality
Value
Gregor completed a whole new central heating system for us. Everything went according to plan and we have no complaints at all. We are very pleased with the work and the team were very professional and courteous.
Customer in Bath and North East Somerset Posted on 24/05/2019 , work completed 19/05/2019
The trader replied (on 11/06/2019)
Thanks for your 5 star review. We really appreciate you sharing your feedback.
Prompt & professional.
Customer Service
Quality
Value
From the initial surveys through to finishing all the work and tidying up, everything was completed in the timescale allotted with great competence and professionalism. We cannot fault the company, the workmanship or the staff involved.
Christopher, Avon Posted on 22/05/2019 , work completed 22/05/2019
The trader replied (on 04/07/2019)
Great to hear! thank you for this fantastic review. really appreciate your time providing us with 5 star feedback.
Friendly & efficient
Customer Service
Quality
Value
Craige fitted a new boiler into our house. He arrived on time, was tidy, efficient and friendly. He took time to show me how to use the boiler and put back the boiler cover and radiator cover that he has to remove to do his job - he even didn't mind moving children's toys to get to a radiator. Great service from start to finish.
Sarah, Avon Posted on 10/05/2019 , work completed 10/05/2019
The trader replied (on 11/06/2019)
Thanks for taking time to feedback, Sarah we are glad you are happy with our service.
Excellent
Customer Service
Quality
Value
New boiler fitted on day arranged. Friendly and competent. No hidden extras. Aftercare is excellent with free home care plan and service first year.
Pauline, Avon Posted on 01/05/2019 , work completed 01/05/2019
The trader replied (on 11/06/2019)
Thanks for the feedback, Pauline and good to know you appreciate the free Heat:Plan service after the first year.
Replacement of Electrical Boiler
Customer Service
Quality
Value
Gregor replaced a electric boiler that was leaking with a new boiler. Met Adam who provided a quote. A little more than I was expecting but then you get a quality service for your money so it is always worth going with the experts. The work was carried out to a high standard. I did take a few weeks from the initial call to get the work done but luckily it wasn't urgent otherwise I am sure that they would have put a higher priority to the job. I would definitely use these guys again.
Customer in City of Bristol Posted on 17/04/2019 , work completed 04/04/2019
Excellent service
Customer Service
Quality
Value
Fitted a new boiler. Fitted a new fire and controls to boiler. Arrived on time on agreed dates. Cleaned up as they did the work. Courteous and polite. Excellent service. Excellent work.
Michael Anthony, Avon Posted on 17/04/2019 , work completed 17/04/2019
The trader replied (on 03/05/2019)
Thank you for your fantastic feedback, we really appreciate your comments
Excellent job
Customer Service
Quality
Value
Had Mark from Gregor arrive to remove our old boiler and replace it with a new one along with new radiator thermostats. I can not rate Mark highly enough he is an absolute professional and a credit to Gregor. I would highly recommend both Gregor and Mark to anyone thinking of replacing their boiler.
Customer in South Gloucestershire Posted on 03/04/2019 , work completed 03/04/2019
The trader replied (on 15/04/2019)
Always lovely to receive reviews about our engineers and we have passed this onto Mark. We are delighted you are so pleased with the service received and many thanks for leaving a review.
Expertly carried out work
Customer Service
Quality
Value
Work carried out on time, minimum fuss and upheaval and on budget. Craig, the installed worked 12 hours each day, working through lunch and did all clearing up and vacuuming as he went, always keeping me informed of what was being done. The electricians were extremely helpful, trying to put an app on my phone to make life easier for me and making sure I understood everything before they left, the tiler also did a very good job. It was a well oiled machine from beginning to end, expertly done, by experts in their field.
Mary, Avon Posted on 19/03/2019 , work completed 19/03/2019
The trader replied (on 23/05/2019)
Thank you very much for your lovely comments. Pleased to hear our procedures are working so well. Will also pass this on to Craige. Kind regards
Prompt, reliable, professional.
Customer Service
Quality
Value
I had a complete new central heating system installed. Any doubts of workmanship were wiped away on the first day of installation. Everything fell in to place. Courtesy, politeness. Helpfulness, good communication. Tidy and good cleaning up. Excellent service and excellent workmanship. Satisfaction all round.
Diane, Wiltshire Posted on 11/03/2019 , work completed 11/03/2019
The trader replied (on 23/05/2019)
Thank you so much for taking the time to write such a fantastic review. Always a pleasure to read such lovely comments. Kind regards
Outstanding Company to deal with!
Customer Service
Quality
Value
We were in need of a replacement boiler and duly obtained 3 quotes. I run my own business so I am generally keen to place my business with independents if they come up to the mark. To be quite honest, they were brilliant. All of our contact with the company and their workers and representatives has been great. The price quoted was very good and he guarantee on the boiler wasn't matched by any other company (even though they were quoting for the identical boiler). We arranged a formal survey once we had accepted their quote and agreed an install date. Mark, our engineer, turned up when promised (7.30am) and immediately got the job underway. There was little disruption and the electrician and builder arrived as planned to fulfil their parts in the job and by the end of the day all rubbish etc had been collected by another man! By 4.30pm our boiler was up and running and hopefully starting to save us some money on our gas bills! All the people involved were professional and courteous and I really couldn't recommend them more highly. Thank you!
Customer in Somerset Posted on 07/03/2019 , work completed 04/03/2019
The trader replied (on 15/04/2019)
Thank you for your support of an independent business, we understand how important this is. Really pleased the service throughout was 5 star for you. Thanks again for leaving a review.
Everything you could wish for in a contractor
Customer Service
Quality
Value
Removed old gas back boiler and replaced with an electric boiler, hot water cylinder and associated plumbing. The work was completed to the agreed schedule with the minimum of disruption. The tradesmen were punctual, polite and professional with good communication about progress etc. The work, particularly the plumbing in of the new boiler was skilfully done. The new boiler and its plumbing is like a work of art. There was a slight hiccup with the supply of materials but this was easily overcome. I would highly recommend Gregor for this work.
Customer in City of Bristol Posted on 01/03/2019 , work completed 27/02/2019
The trader replied (on 15/04/2019)
Thank you for your 5 star and honest review of using Gregor Heating. We really appreciate you taking the time to feedback to us.
Professional
Customer Service
Quality
Value
I was very pleased with the engineer who came to install a new boiler he was very polite and considerate, and carried out the work to a high standard. All the employees at Gregor were helpful.
Janet, Avon Posted on 28/02/2019 , work completed 28/02/2019
The trader replied (on 15/04/2019)
Thank you Janet, we aim to please! Glad you are pleased with the all round service.
My Review
Customer Service
Quality
Value
Professional & reliable.
Which? Trusted Traders Consumer Posted on 14/02/2019 , work completed 14/02/2019
Service & fitting 100%
Customer Service
Quality
Value
Quality product, from survey to completion. It was a pleasure to deal with Gregor Heating. Would have no hesitation in recommending Gregor. Quality product installed with care by a competent engineer who from start to finish was very polite, professional and clean in his work. Absolutely first class. Very pleased with work done. Pleasure to see product & fitting come together 100% in this day & age. Would recommend Gregor.
John, Avon Posted on 12/02/2019 , work completed 12/02/2019
The trader replied (on 15/04/2019)
Thanks for much for a 5 star review, John. Appreciate your feedback and that you are happy to recommend us. This means a lot to us.
Installing a new boiler
Customer Service
Quality
Value
Prompt, professional, courteous and knowledgeable from initial contact (Adam C) quotation, surveyor (Wayne B) customer contact and installation arrangements (Sarah) installation (Mark G) invoicing payment and minor problem resolution - all were professional, helpful and quick to provide appropriate answers or assistance as required. Many thanks to all.
Nick, Avon Posted on 11/02/2019 , work completed 11/02/2019
The trader replied (on 15/04/2019)
Thanks Nick, for taking the time to thank everyone for their involvement. Its definitely a team effort. Glad you are happy with the service provided.
Professional and great value
Customer Service
Quality
Value
We had a Worcester combi boiler installed by Craig on the 17th Jan 19 - including controls and power flush. Excellent service from the initial quote by Adam through the follow up visit and then finally the install by Craig. I have to say I was surprised when he turned up to do the job on his own - but I shouldn't have been. He was professional, friendly and obviously very good at his job - completing the whole process before 5pm, solo! The installed boiler looks great - much neater job then we had on the old boiler (installed long before we got the place). Cannot recommend Gregor Heating enough. Don't bother looking anywhere else - their follow up plans are far better value then BG to!
Customer in Bath and North East Somerset Posted on 29/01/2019 , work completed 17/01/2019
The trader replied (on 15/04/2019)
Thanks so much for your kind feedback. We aim to finish the job as efficiently and quickly as possible and are so pleased you experienced this.
Professional and helpful.
Customer Service
Quality
Value
Conor installed a completely new heating system for us in our 1930's house. He worked very hard, as always professional and knowledgeable. Conor was able to resolve problems that occurred and completed work to a high standard, leaving the house clean and tidy. He kept us informed of the progress of the installation, kept to schedule and communicated clearly to explain the system.
Julie, Avon Posted on 21/01/2019 , work completed 21/01/2019
The trader replied (on 15/04/2019)
Hi Julie, thanks for letting us know about your experience, appreciate you taking the time to leave a review. Feedback has been passed onto Connor. Thanks again.
Excellent workmanship.
Customer Service
Quality
Value
All three tradesmen involved in my boiler did an excellent job. They were all professional and polite, worked hard and left my home very clean and tidy. The standard of work is first-rate.
Adam, Avon Posted on 07/01/2019 , work completed 07/01/2019
The trader replied (on 28/01/2019)
Hi Adam, thanks for taking the time to leave a review. We are really pleased you had such a great experience.
Professional and efficient
Customer Service
Quality
Value
Boiler replacement carried out over two days. All done to agreed schedule and budget. All Gregor staff - both by telephone and in person/on site were very professional and helpful. We would have no hesitation in recommending them.
Rachel, Avon Posted on 03/01/2019 , work completed 03/01/2019
The trader replied (on 28/01/2019)
Glad expectations were met and you are happy with the service you received, Rachel.
Excellent
Customer Service
Quality
Value
Top service, excellent fitter would recommend!
Richard, Avon Posted on 20/12/2018 , work completed 20/12/2018
The trader replied (on 28/01/2019)
Thank you, Richard.
My review
Customer Service
Quality
Value
More than happy with everything!
Florin Gabriel, Avon Posted on 17/12/2018 , work completed 17/12/2018
The trader replied (on 28/01/2019)
Great to hear that, Fiona. Thanks!
Prompt & professional
Customer Service
Quality
Value
The fitter arrived punctually, he worked efficiently, cleanly and professionally. He explained everything to us about the boiler and tidied up well after him. Would thoroughly recommend the company.
Martyn, Avon Posted on 14/12/2018 , work completed 14/12/2018
The trader replied (on 28/01/2019)
Thank you for telling us, Martyn.
New Boiler Fitted
Customer Service
Quality
Value
Gregor Heating fitted our new Worcester Bosch boiler and all the tradesmen involved were thorough, worked diligently & cleaned up very well after themselves. Special thanks to Conor Milward, who despite some unexpected set-backs, worked tirelessly until he'd solved the problems. We are very pleased with the boiler and already it's proving very efficient. The cost was identified to us at the start of the project and their Invoice was set out in a clear manner, identifying every element of the process.
Customer in Wiltshire Posted on 12/12/2018 , work completed 05/12/2018
The trader replied (on 28/01/2019)
We are glad to hear you received clear communication all the way through the process, thanks for highlighting that and, more importantly, that your boiler is working well.
Thorough - attention to detail very good
Customer Service
Quality
Value
New boiler installation, work was completed on time, thorough, very easy to deal with, would recommend to others.
Barrie, Avon Posted on 06/12/2018 , work completed 06/12/2018
The trader replied (on 28/01/2019)
Thank you for your kind endorsement, Barrie.
Highly recommend.
Customer Service
Quality
Value
Extremely courteous, efficient, tidy & professional. 1st class service from all staff concerned.
Hayley, Avon Posted on 03/12/2018 , work completed 03/12/2018
The trader replied (on 28/01/2019)
We'll take first class service! Thanks Hayley for taking the time to leave this review.
Exceeded Expectation
Customer Service
Quality
Value
Completely replaced heating system. Tidy worker, good communication. A pleasure to have in my home. Finished on time/early, on budget. Have no hesitation in recommending.
Andrew, Avon Posted on 29/11/2018 , work completed 29/11/2018
The trader replied (on 28/01/2019)
It's so lovely to hear it was a pleasure to have the engineer in your home, thanks for sharing that, Andrew.
Professional Service
Customer Service
Quality
Value
Excellent service received. Professional. Punctual. Clear advice. Engineer helpful, polite and courteous. Local company.
Christopher, Avon Posted on 26/11/2018 , work completed 26/11/2018
The trader replied (on 28/01/2019)
Thanks Christopher for your review and feedback.
Professional and experienced
Customer Service
Quality
Value
Gregors Heating removed an old back boiler and installed a new Worcester boiler in our loft. As well as this, they also installed a loft light, moved some pipe work and added shower piping with no issues, and a clean finish. Would definitely use again.
Daniel, Avon Posted on 19/11/2018 , work completed 19/11/2018
The trader replied (on 28/01/2019)
Thanks so much for you review, Daniel.
Very Professional Service
Customer Service
Quality
Value
Repaired a gas fire (which a previous company hadn't been able to do), and have serviced both this and our boiler, for the last four years. The gas engineer is always on time, and is very professional and courteous. He is extremely knowledgeable. He is always very helpful, and takes time to complete the job properly. The office staff are also very professional and the price quoted is always the same as that on the invoice. Excellent company - highly recommended.
Customer in City of Bristol Posted on 15/11/2018 , work completed 25/10/2018
The trader replied (on 26/11/2018)
Thank you so much for leaving such a lovely review. We are delighted you are so pleased with the service provided and that it lives up to our customer guarantee of "We're not happy, until you're happy". Thanks again.
Exceptional job
Customer Service
Quality
Value
New boiler and 4 radiators and shower. Punctual from start to finish, helpful and informative. Gas operative Mark Gundrill did an exceptional job and I'm very pleased with his work.
Jennifer, Avon Posted on 15/11/2018 , work completed 15/11/2018
The trader replied (on 13/12/2018)
Thank you for your feedback, Jennifer, we're pleased you are happy with the work.
Expensive, prices rise astronomically, poor customer service
Customer Service
Quality
Value
Workmen seem to do a very competent job, but office staff are not very helpful. I felt they did not understand the nature of our problems, and the company makes absolutely no effort to hold onto customers; customer service is awful – we were completely misled into believing they wanted to sort out a problem with our heating as a gesture of goodwill, but then got presented with a massive bill – price quoted went up 50% in 6 months; then up again by 33% in the space of 6 weeks, whilst waiting for appointments and items to arrive! Very expensive and we feel totally underwhelmed by the way we have been treated.
Myhonestopinion Posted on 06/11/2018 , work completed 06/11/2018
The trader replied (on 26/11/2018)
We are sorry to hear you have not been happy with the service provided, if you could contact our office we would be grateful for the opportunity to investigate this matter further Many Thanks
Good job, well done
Customer Service
Quality
Value
Replace our hot water tank. The company seems well organised with good paperwork (printed and email) and tracked the progress of the quote to completion well. Fitted us in at short notice as a gap came up in their schedule. Took excellent notice of the house by laying sheets on the stairs to prevent carpets being marked.
John Aldridge Posted on 05/11/2018 , work completed 05/11/2018
The trader replied (on 26/11/2018)
Hi John At Gregor Heating we really do take pride in our work and this is great feedback so thank you
First Class Work and After Installation Service
Customer Service
Quality
Value
Had a new combi boiler fitted which was done both to time and cost. All staff involved, the receptionists, the person who came and estimated the job, the person who fitted the boiler, the support staff including those who did the electrical work and repaired the the damage caused by the fitting were all very friendly, professional and extremely competent in their approach to the work. Unfortunately two small installation problems, which were nothing to do with the boiler itself, occurred within a week of the new boiler being fitted, both of which were fixed the day after I reported them. To say am I am pleased with the work this company has carried out for me is an understatement. I just wish the professionalism and work ethic of this company was reflected in other companies I have dealt with, even the boiler fitter turned up half an hour before the time he was scheduled to start, so I have no hesitation in recommending this company to anyone else wanting this kind of work carried out. Jeff 25th October 2018
First Class Work and After Installation Service Posted on 25/10/2018 , work completed 25/10/2018
The trader replied (on 13/11/2018)
Hi Jeff, thanks so much for leaving such a full and lovely review. We are delighted you are so pleased with the service provided and that it lives up to our customer guarantee of "We're not happy, until you're happy". Thanks again.
My review
Customer Service
Quality
Value
Friendly and professional
Alison, Avon Posted on 19/10/2018 , work completed 19/10/2018
The trader replied (on 26/11/2018)
So glad to hear we met your expectations, thanks for leaving a review, Alison.
Prompt & professional
Customer Service
Quality
Value
Highly recommended fast efficient service, no hesitation in recommending.
Diane, Avon Posted on 18/10/2018 , work completed 18/10/2018
The trader replied (on 26/11/2018)
Hi Diane, glad you were pleased with the experience. Thanks for sharing
New boiler
Customer Service
Quality
Value
Gregor Heating provided a professional and efficient service from first contact through to fitting the new boiler. Great care was taken during the installation of the boiler to protect my household effects. Very pleased with the service provided. Highly recommended.
David, Avon Posted on 17/10/2018 , work completed 17/10/2018
The trader replied (on 26/11/2018)
Hi David, At Gregor Heating being professional and taking pride in our work are some of our core values, thank you for this is great feedback
Good service.
Customer Service
Quality
Value
New boiler installed at new location. On schedule and budget. Helpful, prompt, tidy and good price.
Michael, Avon Posted on 15/10/2018 , work completed 15/10/2018
Excellent throughout
Customer Service
Quality
Value
Replacement boiler installed. From the outset, all staff were impressively pleasant and competent. Unexpected difficulties were overcome cheerfully and efficiently--all in marked contrast to my experience with other traders in this line.
06102018 1342 Posted on 06/10/2018 , work completed 06/10/2018
The trader replied (on 13/11/2018)
Thanks so much for your lovely review and taking the time to leave one for us.
Excellent work, friendly, finished early.
Customer Service
Quality
Value
Installed a complete new central heating system: Removing and replacing old electric storage heaters with a new boiler and radiators. Very professional. Good advice, excellent work and attention to detail. Great price!
PeteJS Posted on 05/10/2018 , work completed 05/10/2018
The trader replied (on 13/11/2018)
So glad to hear we met your expectations, thanks for leaving a review, Pete.
Prompt and professional
Customer Service
Quality
Value
Installation of Worcester Combi boiler, with power flush and energy saving controls. Very pleased with the work. Engineer explained what he was doing and answered all my questions in words I could understand (being in my mid eighties) was a lot to learn.
Jean, Avon Posted on 03/10/2018 , work completed 03/10/2018
The trader replied (on 13/11/2018)
Hi Jean, glad you were pleased with the experience. Thanks for sharing.
Prompt & professional
Customer Service
Quality
Value
Old boiler needed taking out, plus hot water cylinder. All work carried out efficiently. New Bosch boiler installed. Graige Mastin was the gas engineer & he was excellent. I cannot recommend him enough. Polite, tidied up & extremely hard working.
Anne, Wiltshire Posted on 01/10/2018 , work completed 01/10/2018
The trader replied (on 13/11/2018)
Hi Anne, thanks for leaving a review, we will be sure to pass this great feedback onto Craige.
Prompt & professional
Customer Service
Quality
Value
Replaced Combi-boiler. All staff involved were polite, helpful & professional. Installation was carried out with minimum disruption and care was taken not to damage existing fixtures & fittings as old boiler was in an awkward place to remove. I'm very happy with new boiler and the efficient & no mess installation.
K, Wiltshire Posted on 27/09/2018 , work completed 27/09/2018
The trader replied (on 13/11/2018)
Our engineers pride themselves on a no-mess policy so we are so pleased to hear you are happy with your boiler. Thanks for taking time to leave a review too.
Good job
Customer Service
Quality
Value
The installation was seamless. Very tidy, no mess left. Very polite. Explained everything. Very happy.
Rose, Avon Posted on 27/09/2018 , work completed 27/09/2018
The trader replied (on 13/11/2018)
Thanks Rose, for taking the time to leave a review.
Prompt polite and professional
Customer Service
Quality
Value
From the initial quote there was no pressurisation as to a start date. When this was confirmed the installer was prompt on arrival/professional in his work and tidied up daily. Excellent work.
Keith, Avon Posted on 18/09/2018 , work completed 18/09/2018
Professional service
Customer Service
Quality
Value
Removed old boiler, fittings and pipework. Fitted new combi boiler, all the work was done on time at the agreed quote and service plan put in place. Good, professional service. I would definitely recommend them.
William, Avon Posted on 18/09/2018 , work completed 18/09/2018
The trader replied (on 13/11/2018)
Thank you for your review, William. We are delighted to hear you would recommend our services.
Efficient and reliable
Customer Service
Quality
Value
I have used Gregor Heating to care for my boiler for the past 12 months. They have been efficient, prompt and reliable - exactly what one wants. (My previous experience with other traders was very poor).
Anne, Avon Posted on 07/09/2018 , work completed 07/09/2018
The trader replied (on 13/11/2018)
Hi Anne, so pleased to hear you are happy with the service our boiler servicing team provides. Thanks for sharing.
Very professional
Customer Service
Quality
Value
New gas central heating system. House had no heating, so it included running gas in from meter box. Work carried out to a very high standard. Installer was always on time, kept house clean and clutter free. Agreed schedule/budget kept to. Everyone we dealt with was very professional.
Linda, Avon Posted on 07/09/2018 , work completed 07/09/2018
The trader replied (on 13/11/2018)
Hi Linda, thanks for a lovely summary of your experience and glad you found our service professional all the way through. Being professional is one of our core values. Thank you.
All-round professionalism
Customer Service
Quality
Value
From the time of my first enquiry to Gregor Heating, to the completion of my replacement boiler installation, everything was first-class - from the helpfulness of the lady I spoke to when I first called for a quote, Adam when he visited to give a quotation, Wayne when he called to undertake a survey, then finally (and especially) Craig when he undertook the installation. An excellent all-round job from a professional team.
Martin R Posted on 23/08/2018 , work completed 23/08/2018
The trader replied (on 04/09/2018)
Thanks for your lovely feedback, Martin, we are really pleased you received such great service from the team and will be sure to pass on your feedback.
Professional
Customer Service
Quality
Value
Replaced old gas boiler for new boiler. Did it on date agreed. Engineer was polite and efficient. All contact with office was helpful and knowledgeable.
Lorraine, Avon Posted on 23/08/2018 , work completed 23/08/2018
The trader replied (on 13/11/2018)
Thanks for taking the time to share your experience, Lorraine.
Excellent
Customer Service
Quality
Value
Punctual, hard working, conscientious, helpful, communicative, pleasant, polite. Worcester Bosch Condensing boiler installed. All members of company excellent.
Ann, Avon Posted on 18/07/2018 , work completed 18/07/2018
The trader replied (on 04/09/2018)
Thanks for taking the time to review us, Ann.
Prompt and professional
Customer Service
Quality
Value
Excellent family business, done an amazing job, turned up on time at 7.30. Both days and worked continuously throughout the day. Tidy job, well recommended.
Craig, Avon Posted on 12/07/2018 , work completed 12/07/2018
The trader replied (on 04/09/2018)
Thank you, Craig. Glad you had a great experience.
Fantastic job
Customer Service
Quality
Value
A fantastic job, we were very impressed with the organisation from start to finish. Will certainly recommend. Our fitters Ashley & Charlie were fantastic, hard working, polite ad extremely efficient. They are a credit to your company, thank you all.
Pauline, Avon Posted on 10/07/2018 , work completed 10/07/2018
The trader replied (on 04/09/2018)
Thank you for your review, Pauline, we will be sure to pass on the feedback to Ashley & Charlie.
Professional job by local company
Customer Service
Quality
Value
Friendly, reliable, professional staff. Would have no hesitation in recommending.
John, Avon Posted on 09/07/2018 , work completed 09/07/2018
The trader replied (on 04/09/2018)
Thanks for taking the time to review our service, John.
My review
Customer Service
Quality
Value
Friendly, efficient and tidy.
Tracey, Avon Posted on 09/07/2018 , work completed 09/07/2018
The trader replied (on 04/09/2018)
Thanks Tracey!
Gregor Heating
Customer Service
Quality
Value
Gregor Heating provided a first class installation. Great professional company that I will always recommend.
Diane, Avon Posted on 02/07/2018 , work completed 02/07/2018
The trader replied (on 04/09/2018)
Lovely to hear you will always recommend us, Diane. Thank you.
Prompt and efficient job.
Customer Service
Quality
Value
We were pleased from the start. The members of staff arrived on time, they were professional, and did a good job. The engineer fitting the boiler worked very hard, especially as it was a really hot day. Cleaned up any mess made. Any rubbish was removed.
Gina, Avon Posted on 29/06/2018 , work completed 29/06/2018
The trader replied (on 04/09/2018)
Glad to hear you had a great experience all the way through the process, Gina, thanks for taking the time to feed this back.
Excellent customer service.
Customer Service
Quality
Value
Gregor installed our new boiler. They were prompt in giving their quote and were the lowest. There was a small issue with what had been quoted and they upgraded at no cost. They fitted our installation schedule which was a bit tricky with dates. The installers and everyone we dealt with - were friendly and professional. An electrical issue which arose was corrected within hours of raising it.
Eleanor, Avon Posted on 21/06/2018 , work completed 21/06/2018
The trader replied (on 04/09/2018)
Really lovely feedback , Eleanor and glad we delivered on our promise. Thanks for taking the time to share this.
Excellent service from an installer who takes pride in his work
Customer Service
Quality
Value
Getting a new boiler/heating system installed can be a bit of a minefield, with so many traders offering this service. Having had a poor experience with a certain major player in the industry, I looked for a local firm with a proven track record and a proper aftercare service. Gregor Heating weren't the cheapest, but I'm very glad indeed that I went with them. Mark was conscientious, friendly and took a real pride in his work, carefully explaining each step of the installation so that even a dummy like me knows how the system works. Everything was completed on time and the boiler works like a dream. The 10 year guarantee on the Worcester Bosch model is also very reassuring. Highly recommended.
RA, Montpelier Posted on 16/06/2018 , work completed 16/06/2018
The trader replied (on 04/09/2018)
Thank you for your comprehensive review, which outlines lots of issues customers experience in the minefield. We are really pleased you had a good experience and that we delivered on our promise.
Could not be better
Customer Service
Quality
Value
I had my boiler, radiators and existing pipework replaced in June 2018. Dean did the initial survey, took us through the options for controls etc and prepared the quotation. I was so impressed that I did not look for alternative quotes. The idea of being in the care of large, established firm was a big attraction. The actual installation was done by Conor who looked young (like policemen do these days) but was very professional and obviously knows his trade. He had help on some days from Craig and Dave. They are all careful and conscientious workers who are a credit to their company. Despite having to lift carpets and floorboards we were left with a tidy house each night and the whole job was completed in the planned timescale of four days.
BristolBill Posted on 14/06/2018 , work completed 14/06/2018
The trader replied (on 04/09/2018)
Thank you BristolBill, we will make sure the feedback is passed on to Dave and Connor (who likes the fact you think he looks young!). Thanks for taking the time to do this review.
Prompt and professional
Customer Service
Quality
Value
Installation of new central heating boiler following removal of old boiler. Installation team arrived 7:30am as arranged, laid dust sheet on stairway and carried out work. Very efficient and professional. Clean and tidy work. Explained and tested system. Installed then left and rubbish and old boiler then removed after removal. Electrician attended and connected system. Instructions given and left with me. I could not fault any of work and all went to plan. Excellent service and I would recommend.
Alan, Avon Posted on 14/06/2018 , work completed 14/06/2018
The trader replied (on 04/09/2018)
How lovely to hear you would not fault any of the work we carried out for you. Thank you for sharing this, Alan.
My review
Customer Service
Quality
Value
Boiler replaced. Friendly service. Tidy workman and cleaned up after and showed us how boiler worked.
Sharron, Avon Posted on 13/06/2018 , work completed 13/06/2018
The trader replied (on 04/09/2018)
Thanks for the review, Sharron we are glad you had a good experience.
New Boiler
Customer Service
Quality
Value
I have just had a new Boiler fitted by Gregor Heating. Amazing work from the first call to the office and then meeting Adam who came to talk us through the right boiler for our house to the gas and electrical Engineers and the carpenter. They were all so professional. Would absolutely recommend them. Thank you so much.
Brenda Posted on 07/06/2018 , work completed 07/06/2018
The trader replied (on 04/09/2018)
Thank you, Brenda, good to hear you would recommend us and are pleased you chose Gregor Heating.
My review
Customer Service
Quality
Value
Our engineer Craig, worked a 12 hour day to leave us with a working boiler.
Steve, Avon Posted on 31/05/2018 , work completed 31/05/2018
The trader replied (on 04/09/2018)
We like to keep to our promise "We're not happy, until you're happy" and really glad it met your expectations. Thanks for your review, Steve
Prompt and professional
Customer Service
Quality
Value
Gregor employees were prompt, polite, friendly and professional, working well throughout the day, and clearing up extremely well after the work had been done.
Raymond, Avon Posted on 25/05/2018 , work completed 25/05/2018
The trader replied (on 04/09/2018)
Thanks for your feedback, we pride ourselves on minimal disruption and keeping the place clean and tidy.
Very professional and quick service.
Customer Service
Quality
Value
We were impressed with Gregor Heating from the outset. They were very efficient, prompt and clear in their dealings with us in every way during the initial contacts and getting the quote for the proposed work (installing a new boiler but in a different location from the old one). Wayne, who came out and did the survey was very helpful and made a number of useful suggestions about the installation. The new boiler was installed by Ash who was worked very quickly, cleanly and kept in close communication with us every step of the way asking our opinion and how we wanted the fitting to go ahead. There was a slight problem the day after the installation but this was quickly resolved after a phone call to Gregor Heating.
William C Posted on 21/05/2018 , work completed 21/05/2018
The trader replied (on 30/05/2018)
We are so pleased to hear how happy you were with the service we provided - thank you for taking the time to leave your review William. We will pass this great feedback to your engineer, Ash.
Efficient and reliable.
Customer Service
Quality
Value
A really efficient team. Great to do business with.
Nicole, Avon Posted on 14/05/2018 , work completed 14/05/2018
The trader replied (on 04/09/2018)
Thanks for the feedback, Nicole!
Excellent service
Customer Service
Quality
Value
Excellent service from survey to completion. Craige the fitter was brilliant, very professional and polite. Our property was left clean and tidy throughout the install, a pleasure to have him in our home. We will certainly recommend Gregors to family and friends. Doug, Melksham
Douglas Posted on 13/05/2018 , work completed 13/05/2018
The trader replied (on 30/05/2018)
Thank you for the great recommendation and review Douglas. We really appreciate you taking the time to leave your review.
Replacement of central heating - excellent in all respects.
Customer Service
Quality
Value
An old gas back boiler and hot water tank were removed, additional piping to new radiators with appropriate valves was fitted and a new gas boiler fitted in the airing cupboard. The survey, check before installation, fitting and later boiler checks were all done very efficiently, on time and on budget. Great care was taken of my house by the engineer Mark G who was waiting outside ready to start on time each day. I was kept informed of progress each day and received excellent aftercare when a problem caused by another trade troubled the boiler.
Pritchard Posted on 08/05/2018 , work completed 08/05/2018
The trader replied (on 30/05/2018)
We always aim for work to be carried out as efficiently as possible so we are pleased to hear how happy you were with the boiler installation. Thank you for leaving your review - we will pass this feedback on to Mark.
Very good
Customer Service
Quality
Value
The work was carried out in a professional way with the minimum of disruption to ourselves. The engineer was a credit to the company and did everything he could to help us while the work was being done.
Ken, Avon Posted on 08/05/2018 , work completed 08/05/2018
The trader replied (on 30/05/2018)
Thank you for taking the time to leave us a review Ken; we really appreciate it and we are glad to hear how happy you were with the work carried out.
Excellent job
Customer Service
Quality
Value
At every stage we were totally aware of what was going on. Polite, friendly men and efficient too.
Geoff, Avon Posted on 08/05/2018 , work completed 08/05/2018
Prompt and professional
Customer Service
Quality
Value
I found everyone in the company very helpful from the office staff to the tradesman, I felt they all went the extra mile to ensure customer satisfaction. I am very happy with my new Worcester Bosch combi boiler installation and glad I chose Gregor Heating to do the job.
Jean, Avon Posted on 03/05/2018 , work completed 03/05/2018
The trader replied (on 30/05/2018)
We always strive to go the extra mile for our customers so this feedback is great to hear! Thank you for taking the time to leave us a review Jean.
Good workmanship
Customer Service
Quality
Value
The Gregor installer, Mark was thorough, pleasant and efficient.
Y, Avon Posted on 23/04/2018 , work completed 23/04/2018
The trader replied (on 30/05/2018)
Thank you for leaving your review - we will pass this great feedback on to Mark
Brilliant job
Customer Service
Quality
Value
Very good firm, prompt, professional and hard working. Very considerate.
Barry, Avon Posted on 23/04/2018 , work completed 23/04/2018
The trader replied (on 31/05/2018)
Thank you for the great feedback Barry, we really appreciate it.
My review
Customer Service
Quality
Value
Very good prompt, cleared up behind them, I would recommend them.
Margaret, Avon Posted on 16/04/2018 , work completed 16/04/2018
The trader replied (on 31/05/2018)
We really appreciate you taking the time to leave your review Margaret - thank you
Great Job Done
Customer Service
Quality
Value
Arrived promptly and got on with job, completed in a day. Cleaned up well after installation of boiler and radiators. Very pleased with work.
David, Avon Posted on 13/04/2018 , work completed 13/04/2018
The trader replied (on 31/05/2018)
We always aim for work to be carried out as efficiently as possible so this is great to hear David. Thank you for taking the time to leave a review for us
Excellent Job
Customer Service
Quality
Value
Very professional and friendly service. Would recommend to friends & family.
Graham, Avon Posted on 12/04/2018 , work completed 12/04/2018
The trader replied (on 31/05/2018)
Thanks Graham, it is great to hear you'd be happy to recommend us to friends and family!
Very professional.
Customer Service
Quality
Value
Mum has dementia. Your engineer was kind, gentle with Mum, did an extremely neat and professional job. Would recommend to everyone.
Lesley, Avon Posted on 12/04/2018 , work completed 12/04/2018
The trader replied (on 31/05/2018)
Lesley, thank you very much for taking the time to review. We will pass this great feedback on to the team. Thank you for the recommendation
Professional work.
Customer Service
Quality
Value
Prompt and accurate quote. Polite and punctual staff. Excellent job.
Trudi, Buckinghamshire Posted on 04/04/2018 , work completed 04/04/2018
My review
Customer Service
Quality
Value
Prompt and professional.
Maureen, Avon Posted on 03/04/2018 , work completed 03/04/2018
Excellent Service
Customer Service
Quality
Value
Gregor Heating were brilliant. I had just come our of hospital when our boiler broke down. We were having a cold spell of weather & they made us priority. They offered us heaters as the boiler could not be repaired, to use until the new boiler arrived.
Terence, Avon Posted on 28/03/2018 , work completed 28/03/2018
Probably The Best In The Business
Customer Service
Quality
Value
From survey/quotation to completion - 7 working days, beating all other competitors by 3 weeks. Work carried out to a very high standard by competent, professional and friendly personnel. Total installation removal of existing boiler system, 2 days and no mess! All office staff also superb, friendly and helpful. Would recommend Gregor to everyone. A fantastic company!!!
Dennis, Avon Posted on 26/03/2018 , work completed 26/03/2018
The trader replied (on 27/04/2018)
What a great review to read through! Thank you for leaving your thoughts Dennis - it is brilliant to hear how pleased you are with our services, staff and installation. Thank you for recommending us.
Well installed and tidy
Customer Service
Quality
Value
Work to replace a gas boiler/pump/controls was carried out quickly and with minimal disruption. Good to see an electrician who takes care and that wiring is tidy and unobtrusive.
David, Avon Posted on 23/03/2018 , work completed 23/03/2018
The trader replied (on 24/04/2018)
Thank you for leaving your feedback David, we really appreciate it. We make it a priority to ensure all work carried out is done as efficiently as possible and causes minimal disruption.
Excellent service throughout job
Customer Service
Quality
Value
From initial visit and quotation through survey to installation and commissioning all very efficient, professional and courteous. Recommending to friends and family.
Gordon, Avon Posted on 12/03/2018 , work completed 12/03/2018
The trader replied (on 24/04/2018)
It is great to hear that you will be recommending our services to your family and friends. Thank you for leaving a review Gordon, it is much appreciated.
Brilliant
Customer Service
Quality
Value
Feel so fortunate to have discovered Gregor Heating. From start to finish has been such a pleasant experience. I am remaining with the company for future annual service. Their paper work is impeccable and so easy to speak to appropriate member of the firm. A big thank you to Gregor.
Margaret, Avon Posted on 09/03/2018 , work completed 09/03/2018
The trader replied (on 27/03/2018)
Thank you so much for taking the time to leave such an excellent review Margaret, we really appreciate it.
Fantastic job, very skilled at job.
Customer Service
Quality
Value
Well the chaps, Aston and apprentice, Charlie, were great. Aston was very experienced in his job, and really not being that old, he took pride in his job, using levels for making sure pipes were plumb, bent pipes to shape instead of just right and left angles. Made good all old existing pipe work, fitted all the old holes in walls and floors, and cleared up any mess. Would recommend Gregor's, for sure.
Shane, Avon Posted on 07/03/2018 , work completed 07/03/2018
The trader replied (on 27/03/2018)
Thank you for leaving your review Shane. We are very pleased to hear that you'd recommend our services - we will pass the great feedback on to Aston and Charlie.
Brilliant engineers/job
Customer Service
Quality
Value
This is the third boiler I have had installed by Gregor Heating and again have had a very professional job done from start to finish. Did exactly what they promised exceptional job by Ashton and Charlie the fitter who really sell the company. I would recommend them to anyone.
Alan, Avon Posted on 06/03/2018 , work completed 06/03/2018
The trader replied (on 27/03/2018)
Thank you for taking the time to leave us a review Alan, we really appreciate it. We will pass the feedback on to the engineers.
Excellent
Customer Service
Quality
Value
Brilliant work force. Very good value. Started and finished on time, left the house clean and took all rubbish and packaging away.
Kate, Avon Posted on 26/02/2018 , work completed 26/02/2018
The trader replied (on 06/03/2018)
We really appreciate you taking the time to leave your feedback - thank you Kate.
Fantastic job done
Customer Service
Quality
Value
Ashton and Charlie were fantastic at their job. They were quick workers and very tidy with it. Would recommend them to anyone.
Diane, Avon Posted on 26/02/2018 , work completed 26/02/2018
The trader replied (on 27/03/2018)
We will feedback to Charlie and Ashton - thank you very much for leaving us a review Diane
Professional, Clean & Tidy, Use Again
Customer Service
Quality
Value
New boiler system fitted, very pleased with standard of installation. Very positive and friendly fitter, no mess to clean up after he left. Value of cost much better than other quotations. Gregor Heating was recommended to us by a satisfied neighbour. Quality job!!
Michael, Avon Posted on 23/02/2018 , work completed 23/02/2018
The trader replied (on 19/03/2018)
That is excellent to hear, thank you for taking the time to leave us your review Michael. Great to hear you were pleased with the recommendation too. Thanks
Brilliant job
Customer Service
Quality
Value
Prompt & professional.
Paul, Avon Posted on 21/02/2018 , work completed 21/02/2018
The trader replied (on 19/03/2018)
Thank you taking the time to leave us a review Paul.
Excellent work & lovely work guy
Customer Service
Quality
Value
So happy with the work. Such pleasant work guy called Mark.
Hazel, Avon Posted on 21/02/2018 , work completed 21/02/2018
The trader replied (on 19/03/2018)
Thank you for the review Hazel, we will pass this feedback on to Mark.
Excellent service
Customer Service
Quality
Value
Wonderful job! Every contact with Gregor has been polite and friendly. Workman very clean and a pleasure to have in the house. Recommend to anyone.
Andrew, Avon Posted on 12/02/2018 , work completed 12/02/2018
The trader replied (on 19/03/2018)
Hi Andrew, thank you for leaving us a review. We are so pleased to hear how happy you were with the work carried out.
Prompt and very tidy and professional
Customer Service
Quality
Value
Mark was on time (early) for the three days of work. He worked very hard and very professionally at all times. He respected all our belongings and tidied to more than our expectations when he left. The boiler now works very well.
Victoria, Avon Posted on 12/02/2018 , work completed 12/02/2018
The trader replied (on 19/03/2018)
Hi Victoria, thank you for taking the time to write your review. This is great to hear, we will pass this brilliant feedback on to Mark.
Brilliant job, highly recommend
Customer Service
Quality
Value
Arrived on time, very polite young men. Worked hard all day without a break for lunch, they ate while still working. Very informative throughout day of installation. One snag even though it's all small issues, the towel warmer in bathroom, even though not fitted by them, but they had to flush system cap, was not replaced. But still a pleasure to have met these guys.
Michaela, Avon Posted on 12/02/2018 , work completed 12/02/2018
Fabulous work
Customer Service
Quality
Value
Arrived on time, tidy, polite, efficient. Office dealt with enquires and communication brilliantly. Competitively priced too. Well impressed with Gregor Heating and would highly recommend.
Philippa, Avon Posted on 05/02/2018 , work completed 05/02/2018
The trader replied (on 06/03/2018)
Thank you for leaving such excellent feedback Philippa. We are pleased to hear how happy you were with our services.
Install new electric boiler
Customer Service
Quality
Value
Received a quote from Gregor Heating but with no break down of what each thing cost. When I contacted them to ask if I could get a break down I was told “it is not our company policy to give a break down of the quote. As I was not happy with this the manager called and gave approx costs. It turns out there was an extra approx £400 that I was told is their “mark up”. It was over Christmas I had been without heating for 2 weeks and could not get anyone else so quickly so I did end up going with Gregor Heating and the Work was fine. On this occasion I was desperate to get it sorted but would think twice again for two reasons 1) the mark up & 2) having to push to get a breakdown of a quote instead of having it in writing. I feel everyone has a right to know exactly what they are being charged for. Overall the work was completed with no problems.
debyeatman Posted on 04/02/2018 , work completed 04/02/2018
The trader replied (on 02/03/2018)
Thanks for your honest feedback. We do try to be as transparent as possible in all our quotes so it is clear to customers what they are paying for. We have passed your feedback on to the team for future use. We are pleased you are happy with the overall quality of service and have acknowledged that, thank you
Clean, Efficient Quality Work
Customer Service
Quality
Value
Gregor Heating supplied a clear quote and understood the job which we needed to have done. They were practical in their advice to us and explained everything in advice to us and explained everything in detail. When the installation date arrived Anton was on time, organised and did a sound job. Would highly recommend to anyone.
Mel, Avon Posted on 22/01/2018 , work completed 22/01/2018
Engineer left us without any heating
Customer Service
Quality
Value
Thoroughly disappointed with the work and customer service of Gregor. They came to change over 2 actuator valves for the central heating and have left us 6 hours later with no heating at all at 7pm. The engineer told us if we have a problem then ‘someone on call will be over as he is aware of this job’. Called the office the next day to be told someone can look at it for us in 9 days time!?! Nothing to do with the fact that the job hasn’t even been completed yet. The valves they suggested to fit, Honeywell, either don’t work with our system or there is a bigger issue. I asked them to investigate a month ago, had to chase them for the quote and on finally taking their advice have been left with a freezing home. Nicholas
Nicholas Feurtado Posted on 09/01/2018 , work completed 09/01/2018
The trader replied (on 15/01/2018)
Thank you for sharing your feedback with us. We are sorry to hear you were unhappy with our service but we understand this has now been resolved.
Highly Recommended
Customer Service
Quality
Value
Very clean, tidy job. Hardworking on heating until completion of work. Would definitely recommend Gregors to friends and family.
Shirley, Avon Posted on 08/01/2018 , work completed 08/01/2018
The trader replied (on 06/02/2018)
Thank you for taking the time to leave us such excellent feedback Shirley, we really appreciate it.
Quick Service and Good Job
Customer Service
Quality
Value
Arrived on time, booked in quickly to have new boiler, great service.
Which? Trusted Traders Consumer Posted on 21/12/2017 , work completed 21/12/2017
The trader replied (on 15/01/2018)
Thank you for taking the time to leave your feedback. We are very pleased you were happy with our services.
Great work
Customer Service
Quality
Value
Great service from start to finish, and at a reasonable cost with quality workmanship.
John, Avon Posted on 20/12/2017 , work completed 20/12/2017
The trader replied (on 06/02/2018)
Thank you for leaving your feedback, we are very pleased to hear how great the service was.
Professional job
Customer Service
Quality
Value
Excellent service, very informative about product. I have no hesitation in recommending Gregor.
Philippa, Avon Posted on 19/12/2017 , work completed 19/12/2017
Excellent job
Customer Service
Quality
Value
Excellent professional job carried out. Would thoroughly recommend.
Which? Trusted Traders Consumer Posted on 18/12/2017 , work completed 18/12/2017
The trader replied (on 06/02/2018)
We really appreciate our customers taking the time to leave us feedback, thank you.
Efficient & Workmanlike Job
Customer Service
Quality
Value
All work performed as it said on the tin (brochure).
Leonard, Avon Posted on 15/12/2017 , work completed 15/12/2017
The trader replied (on 27/02/2018)
Thank you for sharing this feedback with us, Leonard. We are pleased to hear how happy you were with the work carried out.
Would Highly Recommend
Customer Service
Quality
Value
Very fast, efficient service. Would not hesitate in recommending Gregor Heating.
Caroline, Somerset Posted on 13/12/2017 , work completed 13/12/2017
The trader replied (on 06/02/2018)
We aim to carry out all our services as promptly and thoroughly as possible so this is great to hear. Thank you for taking the time to leave us your review Caroline.
Excellent from start to finish
Customer Service
Quality
Value
The Gregor Heating consultants and engineers listened to our needs and discussed with us all options for a new boiler installation. The company was very good at keeping us informed and updated with progress from start to finish. All contact with employees from receptionist through to installer was friendly and professional.
Derek, Avon Posted on 06/12/2017 , work completed 06/12/2017
The trader replied (on 15/01/2018)
Derek, thank you for such excellent feedback. We are very pleased to hear that you were happy from start to finish.
Brilliant job.
Customer Service
Quality
Value
Extremely pleased with the professional, polite and friendly service.
Jane, Somerset Posted on 05/12/2017 , work completed 05/12/2017
The trader replied (on 06/03/2018)
Thank you Jane, this is great to hear. Thanks for leaving us your review.
Another Good Job Done For Me
Customer Service
Quality
Value
Second time I have used Gregor Heating for a big job. On both occasions they have completed the work very professionally. Thank you.
Nick, Avon Posted on 01/12/2017 , work completed 01/12/2017
The trader replied (on 06/03/2018)
We are very pleased to hear that you have been happy with the professional work on both occasions. We really appreciate customers leaving reviews, so thank you Nick.
Excellent
Customer Service
Quality
Value
The guys arrived promptly every morning and I don't think they stopped much. They cleared up after themselves and I could leave them alone in my house - trustworthy.
Val, Avon Posted on 01/12/2017 , work completed 01/12/2017
Brilliant job
Customer Service
Quality
Value
Brilliant job, very professional.
Keith, Avon Posted on 30/11/2017 , work completed 30/11/2017
Friendly and professional.
Customer Service
Quality
Value
Good job, friendly polite engineers. Would recommend to friends.
M, Avon Posted on 29/11/2017 , work completed 29/11/2017
First Class job
Customer Service
Quality
Value
From the initial call through to the completion of the installation everyone was friendly, professional and competent. Adam the first Surveyor, Wayne the final Surveyor and especially Mark the Engineer who was prompt both days, explained everything thoroughly and made the whole experience stress free, despite it not being particularly straightforward. He was also very clean, thorough and hardworking. The new boiler was delivered promptly on the morning of installation, the old boiler was collected later the same morning and the electricians turned up on time the next day too. It was a very smooth and seamless process. Thanks to everyone involved. We would definitely recommend your company.
Virginia & Tim, Bristol Posted on 24/11/2017 , work completed 24/11/2017
The trader replied (on 28/11/2017)
We are so pleased to hear how impressed you were with our services. We always aim for any work to be carried out smoothly and efficiently. Thank you both for taking the time to leave us this great review - we will pass on your thanks to Mark, Adam and Wayne too.
Prompt and professional
Customer Service
Quality
Value
I was very pleased with Gregor, he arrived on time he was very tidy and clean. He was very professional and showed me how to work the system.
Doreen, Avon Posted on 23/11/2017 , work completed 23/11/2017
The trader replied (on 15/01/2018)
Thank you for taking the time to leave us a review Doreen. We always aim for all work to be carried out in a tidy, clean and professional way.
Great service
Customer Service
Quality
Value
The gas engineer did a neat & professional job. He was careful accessing under floorboards and came up with a nice solution to bring new gas pipe in. The electrical engineer did something not to our liking and the company is sending him back to address the problem. Great company!
Juliana, Avon Posted on 20/11/2017 , work completed 20/11/2017
Excellent customer service
Customer Service
Quality
Value
Sales process explained everything and all questions were answered. No pressure sales - I was left to consider the quote in peace. Installation was very good. Clean, polite installers who also answered all my questions. After sales were of the same high standard. I would highly recommend.
Which? Trusted Traders Consumer Posted on 17/11/2017 , work completed 17/11/2017
The trader replied (on 03/01/2018)
Thank you for your recommendation and brilliant review. We are so pleased to hear that you found the whole process, from sales to installation was of the high standard we always aim for.
Professional service form start to finish
Customer Service
Quality
Value
From initial engagement to the installation, everyone at Gregor Heating was really friendly and professional; they did a fantastic job! I would definitely recommend them to anyone.
Lance, Avon Posted on 10/11/2017 , work completed 10/11/2017
Constant professional service
Customer Service
Quality
Value
Marcus the service engineer was very professional and showed great care when dealing with my personal property. This is my 3rd interaction with Gregor Heating including my boiler installation. I have and will continue to recommend them.
Richard, Avon Posted on 09/11/2017 , work completed 09/11/2017
The trader replied (on 03/01/2018)
Thank you for taking the time to leave us a review Richard. We will past this great feedback onto Marcus to let him know how pleased you were!
Hard Working and Friendly Engineers
Customer Service
Quality
Value
Pleased with the work completed. Carried out to our request and specification. The gas engineer, Ivan, was friendly and polite; the same for the builder Dennis. All paperwork was received in a timely fashion (Gas Safe Certificate & warranty documents).
Chocolate Monster Posted on 03/11/2017 , work completed 03/11/2017
The trader replied (on 13/11/2017)
Thank you for taking the time to leave such a great review, we really appreciate it. We will pass this great feedback onto Ivan and Dennis
Great job
Customer Service
Quality
Value
We would highly recommend Gregor Heating. Very impressed with the whole process.
Anne, Avon Posted on 03/11/2017 , work completed 03/11/2017
Professional, Punctual and Competent.
Customer Service
Quality
Value
We have been impressed by all the staff we have encountered: the surveyors were friendly and informative. Mark who installed the system was tidy, meticulous and helpful as was Martin, the electrician. A very slight drip form a valve was dealt with the same day that we phoned. Wouldn't hesitate to recommend this company based on our experience thus far.
sherylinbath Posted on 29/10/2017 , work completed 29/10/2017
The trader replied (on 13/11/2017)
We are so pleased to hear how impressed you were with our services. We always aim to be as efficient as possible with any work carried out, so it is great that you agree. Thank you for taking the time to leave us a review Sheryl.
Prompt and Professional
Customer Service
Quality
Value
Good service, telephone staff polite and helpful. Engineer polite and left my house clean and tidy, he did a very good job.
Janet, Avon Posted on 27/10/2017 , work completed 27/10/2017
The trader replied (on 28/11/2017)
Thank you for leaving us a review Janet. We are so pleased to hear that you were happy with our services.
Very good job
Customer Service
Quality
Value
We had some heating problem after the new boiler was fitted. Gregor did a great job in sorting it all out. Very professional.
Christopher, Avon Posted on 25/10/2017 , work completed 25/10/2017
The trader replied (on 28/11/2017)
Thank you for the great review Christopher! It means a lot to us that you've taken the time to leave your review. We are so pleased you are happy with your new boiler.
Very Pleased
Customer Service
Quality
Value
Arrived on time each day - kept me informed of progress etc. Clean and tidy, recommended.
Les, Avon Posted on 23/10/2017 , work completed 23/10/2017
Prompt and professional
Customer Service
Quality
Value
Workmanship very good, clean and tidy. They explained things carefully at stages of the work, as I am 91 this was very helpful.
Catherine I, Avon Posted on 23/10/2017 , work completed 23/10/2017
Job Well Done
Customer Service
Quality
Value
First rate job, all people attending, gas engineer, electrician and builder very friendly. Left everything spotless after them. I would recommend Gregor Heating.
Sandra, Avon Posted on 20/10/2017 , work completed 20/10/2017
New boiler
Customer Service
Quality
Value
Brilliant service, work completed in no time. House left so tidy!
J, Avon Posted on 17/10/2017 , work completed 17/10/2017
Excellent job
Customer Service
Quality
Value
Very knowledgeable, expert professionals whose approach a 'non conventional' job with great skill.
Which? Trusted Traders Consumer Posted on 13/10/2017 , work completed 13/10/2017
Superb (from start to finish)
Customer Service
Quality
Value
The friendliest most polite men I have ever had to work inside my home. Everything left spick and span when they left. Excellent!!
Iris, Avon Posted on 11/10/2017 , work completed 11/10/2017
Punctual. Polite
Customer Service
Quality
Value
Punctual, polite. Got on with job as quickly as possible. Covered floor and cleaned up after work done. Old boiler etc taken away and work finished same day. How to use programme to set temperature etc explanation given.
Pamela, Avon Posted on 10/10/2017 , work completed 10/10/2017
Excellent service
Customer Service
Quality
Value
We had a boiler installation and were very impressed by the expertise of and workmanship by the engineer Conner. He talked us though every step of the way excellent service would highly recommend Gregor heating to anyone thank you Mr fudge
Patrick Posted on 05/10/2017 , work completed 05/10/2017
The trader replied (on 24/10/2017)
Thank you for the feedback! It is great to hear that you were so pleased with the level of service we provide here at Gregor Heating.
Punctual and efficient
Customer Service
Quality
Value
Arrived early each day and cleared away mess after work. Follow up 'make do' visit by company was good and they did an excellent job.
Rachel, Avon Posted on 04/10/2017 , work completed 04/10/2017
The trader replied (on 13/11/2017)
Hi Rachel, thank you for leaving us such brilliant feedback. We always appreciate it! Very glad to hear how pleased you were.
Superb work - no mess!
Customer Service
Quality
Value
We had a complete boiler installation as we previously had an old back boiler. All work was thoroughly explained from both the surveyors, all questions answered and the company was recommended by my parents. The work was carried out on the date and time agreed - the fitter, Connor, did an excellent job, very tidy and explained how the controls worked very well. All contact with the office has been positive - everything has been very efficient and professional. I'm very happy to have used this company and would have no issue with recommending them to anyone else.
DawnSR Posted on 28/09/2017 , work completed 28/09/2017
The trader replied (on 24/10/2017)
What brilliant feedback! Thank you Dawn, we are pleased to hear you were very happy with the boiler installation. We always aim to provide friendly, positive customer service.
My review
Customer Service
Quality
Value
The job was carried out at the specified date and time, engineer was polite and well mannered, clean worker and I was well pleased with work carried out. Would thoroughly recommend to anyone.
John, Avon Posted on 25/09/2017 , work completed 25/09/2017
Excellent
Customer Service
Quality
Value
Gregors did a great job for me. Everyone was very helpful when I asked any questions. I would like to recommend them to anyone.
Valerie, Avon Posted on 25/09/2017 , work completed 25/09/2017
Polite and tidy
Customer Service
Quality
Value
Workmen prompt, polite and clean. Minor communication issues between workmen and the office. Overall job completed satisfactorily. Would use again.
Marion, Avon Posted on 23/09/2017 , work completed 23/09/2017
The trader replied (on 24/10/2017)
Thank you for the feedback Marion. We hope any communication issues were resolved quickly - it is great to hear that you were pleased with the work carried out!
Excellent Service
Customer Service
Quality
Value
I wanted advice on a complete boiler change and was very pleased with the response. Adam the surveyor was very helpful and told us all that we needed to know. The fitter arrived as promised and I was impressed with the arrangements for delivery of the kit that he required and the disposal of rubbish etc. Connor Milward, the fitter, did a first class job in both the tidiness and cleanliness of his work. He was very considerate of our needs and we could not ask for better service from both him and Gregor heating. We would recommend them to anyone. Thanks very much.
Peter Marsh Posted on 21/09/2017 , work completed 21/09/2017
The trader replied (on 28/09/2017)
Hi Peter, thanks so much for taking the time to post a review, we really appreciate that and will pass the feedback onto Connor.
Clean, polite & efficient
Customer Service
Quality
Value
Mark our engineer was pleasant to have in the house. Worked quickly and cleanly and we were very pleased with the job. We recommend Gregor wholeheartedly.
Michelle, Avon Posted on 19/09/2017 , work completed 19/09/2017
The trader replied (on 24/10/2017)
Hi Michelle, thank you for leaving such a great review. We are pleased to hear you were very happy with Mark's work - we will pass the feedback on to him. Thanks!
Excellent job.
Customer Service
Quality
Value
Very capable engineers. All staff very friendly and helpful. Thank you Which!
Brian, Avon Posted on 19/09/2017 , work completed 19/09/2017
The trader replied (on 24/10/2017)
Thank you for taking the time to leave us a review Brian. It is great to hear that you were happy with the service. We are always proud to be endorsed by Which Trusted Traders!
Excellent work. Prompt.
Customer Service
Quality
Value
Prompt, neat and tidy. Very professional, excellent work. Would recommend to anyone.
Angela, Avon Posted on 15/09/2017 , work completed 15/09/2017
Prompt & professional
Customer Service
Quality
Value
I have no hesitation in recommending this efficient service - across all sections.
David, Avon Posted on 14/09/2017 , work completed 14/09/2017
Excellent Work - Very Professional
Customer Service
Quality
Value
Gregor Heating is an excellent company. From the initial meeting through to the completion of the job they/all the staff were professional, knowledgeable, well mannered and prompt - I would not hesitate recommending them to family and friends.
Margaret, Avon Posted on 09/09/2017 , work completed 09/09/2017
Great Service
Customer Service
Quality
Value
Boiler service - on time, friendly & informative service engineer.
Which? Trusted Traders Consumer Posted on 07/09/2017 , work completed 07/09/2017
Job well done
Customer Service
Quality
Value
Services carried out when requested.
George, Avon Posted on 06/09/2017 , work completed 06/09/2017
Prompt and professional.
Customer Service
Quality
Value
Engineer arrived on time, was polite, made no mess, and completed the service to our complete satisfaction.
Tessa, Avon Posted on 06/09/2017 , work completed 06/09/2017
Professional and great job
Customer Service
Quality
Value
Polite, prompt, knowledgeable, good value for money.
Jon, Avon Posted on 05/09/2017 , work completed 05/09/2017
Very pleased
Customer Service
Quality
Value
Very pleased. Surveyor turned up at given time. Engineer turned up at given time. Pleased with service.
Robert, Avon Posted on 03/09/2017 , work completed 03/09/2017
The trader replied (on 28/09/2017)
Hello Robert and thanks for taking the time to post a review. We are delighted that you are pleased with our service, we appreciate its the little things like turning up on time that count.
Highly Professional
Customer Service
Quality
Value
Could not fault Gregor Heating and their staff, excellent service. The installation was smooth and efficient.
Enid, Gwent Posted on 01/09/2017 , work completed 01/09/2017
The trader replied (on 28/09/2017)
Hi Enid, thanks so much for your feedback, we are so pleased you received an excellent service, that's all part of the Gregor Guarantee. Thanks for taking time to feedback to us as well.
Very Impressed 10/10
Customer Service
Quality
Value
Very impressed by the efficient service received. My installation engineer "Connor" he was very professional with great attention to detail. His workmanship was excellent and always cleaned the areas where he was working. Would recommend to anyone looking for this type of work to be done.
Mark S Posted on 25/08/2017 , work completed 25/08/2017
Professional installation
Customer Service
Quality
Value
The combi boiler installation was done efficiently. I was expecting to do more boxing in of pipework but this was done as part of their job.
Andrew, Avon Posted on 24/08/2017 , work completed 24/08/2017
Professional & prompt
Customer Service
Quality
Value
Job done nicely. Professional, personal, tidy and efficient. Engineer polite and knowledgeable, explained procedure of job.
Alexander, Avon Posted on 16/08/2017 , work completed 16/08/2017
Polite and Prompt
Customer Service
Quality
Value
I have no hesitation in recommending this company. All their personnel were polite, prompt and responded very quickly to additional work I requested.
Martin, Somerset Posted on 16/08/2017 , work completed 16/08/2017
Top Job
Customer Service
Quality
Value
Clean, tidy and professional.
Denis, Avon Posted on 14/08/2017 , work completed 14/08/2017
Professional
Customer Service
Quality
Value
Turned up on time - Worked non-stop 07.30 to 17.30 on day one. Day two, 07.30 to finish at 18.00. Didn't take a tea break or lunch. Haven't seen anyone work so well or tidily.
Which? Trusted Traders Consumer Posted on 31/07/2017 , work completed 31/07/2017
Prompt & professional
Customer Service
Quality
Value
Arrived on time, very impressed with the quality of work & installation, went the extra mile & detailing of pipework was excellent. Very good team.
Martyn, Avon Posted on 25/07/2017 , work completed 25/07/2017
Very Pleased
Customer Service
Quality
Value
Accessible, reliable, professional - very pleased with service. Would certainly recommend to others!
Sarah, Avon Posted on 24/07/2017 , work completed 24/07/2017
Very impressed
Customer Service
Quality
Value
Very impressed by the efficient service received. Very good workmanship and very tidy. Would recommend to anyone looking for this type of work to be done.
Philip, Avon Posted on 24/07/2017 , work completed 24/07/2017
excellent job
Customer Service
Quality
Value
A prompt & professional service.
Ann, Avon Posted on 28/06/2017 , work completed 28/06/2017
Smooth & satisfactory
Customer Service
Quality
Value
Gregor installed our new boiler some years ago and have serviced it since. Always a smooth and satisfactory.
Roger, Avon Posted on 27/06/2017 , work completed 27/06/2017
Highly recommended
Customer Service
Quality
Value
Gregors replaced our existing boiler and hot water tank with a universal system and were fantastic from initial discussion through to installation. The service was prompt and professional and we couldn't recommend them more highly.
Owen, Avon Posted on 26/06/2017 , work completed 26/06/2017
Combi installation
Customer Service
Quality
Value
We were totally impressed with the excellent service which we received from Gregor. Special recognition should be given to Craig Maslin, the fitter, who was extremely thorough and his attention to detail was exemplary. We would recommend Gregor to anyone wishing to change their heating system.
Susan, Avon Posted on 22/06/2017 , work completed 22/06/2017
P & P.
Customer Service
Quality
Value
Engineer called on time, found him very polite and efficient. Brought sheets to cover kitchen with and left all clean and tidy.
James, Avon Posted on 22/06/2017 , work completed 22/06/2017
Highly professional
Customer Service
Quality
Value
Very helpful, highly professional. 10/10
Adel, Gloucestershire Posted on 21/06/2017 , work completed 21/06/2017
Excellent work.
Customer Service
Quality
Value
All work carried out on time with minimum of disruption. Engineer Mark, courteous, thoughtful & skilled. Very satisfied.
Adrian, Avon Posted on 19/06/2017 , work completed 19/06/2017
Brilliant 110%
Customer Service
Quality
Value
Arrived on the Thursday, got straight on with the job. Mark was fully professional in his work, caused no hindrance to the family, very pleasant to get on with, cleaned up after himself, exclaimed to me the workings of the boiler and thermostat. In total, a fully professional job. Thankyou Gregor Heating, and to you Mark. Kind regards.
Clint, Avon Posted on 16/06/2017 , work completed 16/06/2017
Professional
Customer Service
Quality
Value
Highly recommended, efficient service from engineers & call service staff.
Linda, Avon Posted on 12/06/2017 , work completed 12/06/2017
Very professional
Customer Service
Quality
Value
Had new Vaillant boiler installed by Gregor Heating 4 years ago and serviced each year by them. Always been pleased by the service provided. Prompt, courteous and thorough.
Barry, Wiltshire Posted on 09/06/2017 , work completed 09/06/2017
Brilliant job
Customer Service
Quality
Value
Mark & John very tidy workmen. Would certainly recommend them.
Margaret, Avon Posted on 07/06/2017 , work completed 07/06/2017
Very good
Customer Service
Quality
Value
It couldn't have been easier. They gave a quote and stuck to it. The work was done professionally with no mess or problems on the days agreed. Options were clearly laid out and priced.
Chris, Avon Posted on 01/06/2017 , work completed 01/06/2017
Very Impressive
Customer Service
Quality
Value
From making our first phone call to Gregor's right to completion we were extremely pleased with the service. Every member of Staff we spoke to were friendly and professionally, it was a great Company to do business with. Our Engineer's Ashton and Joe were great, very professional , hard working and polite. Thumbs up continue doing what you are doing. You deserve great success. Thank you.
Anne63 Posted on 25/05/2017 , work completed 25/05/2017
Proper job
Customer Service
Quality
Value
Gregor did a very competent job of replacing our tired boiler, immersions tank and a couple of radiators-just what we wanted.
John, Wiltshire Posted on 23/05/2017 , work completed 23/05/2017
First Rate
Customer Service
Quality
Value
A really excellent service from a friendly and professional team! Mark, who led the team, carried out a very efficient installation of our new boiler and tidied-up perfectly at the end of each day. Really smartly installed and Mark was first rate in being helpful throughout the fit!
Andy C Posted on 22/05/2017 , work completed 22/05/2017
gregor heating
Customer Service
Quality
Value
New boiler and nest control. Fantastic service throughout. Engineer were very pleasant, clean & thoughtful and we are over the moon with our new boiler. the chap that come to my home was a gent ,so helpful as im disabled,,the chap who come to my house is called Greig and would recommend him and his company, thk you from the Jeans family in portsmouth
dennis jeans Posted on 22/05/2017 , work completed 22/05/2017
Complete satisfaction
Customer Service
Quality
Value
No trouble too much. Changed all radiator valves not just the ones agreed. Came back promptly to do extra element of job. Nice people, efficient and clean.
Which? Trusted Traders Consumer Posted on 22/05/2017 , work completed 22/05/2017
Excellent work
Customer Service
Quality
Value
Our experience with Gregor heating was very good. They had a good plan, they were competitive and their install team were excellent. We live in an old cottage, lots of challenges. Lead heating engineer explained the options and gave us the best solution.
John, Avon Posted on 15/05/2017 , work completed 15/05/2017
Friendly & helpful
Customer Service
Quality
Value
Prompt, very friendly & helpful. Work was done on the day & time agreed and carried out to a high standard. Engineer very courteous & tidy. Would recommend.
Stephen, Avon Posted on 12/05/2017 , work completed 12/05/2017
My review
Customer Service
Quality
Value
Very pleased with service.
Steven, Avon Posted on 11/05/2017 , work completed 11/05/2017
Reliable, high quality work
Customer Service
Quality
Value
They did a great job. Good follow up and communications too.
Alison, Avon Posted on 10/05/2017 , work completed 10/05/2017
Excellent installation
Customer Service
Quality
Value
From the first evaluation to the final invoice all work was carried out efficiently and effectively, and neatly and politely.
Tim, Avon Posted on 08/05/2017 , work completed 08/05/2017
Brilliant job
Customer Service
Quality
Value
Excellent customer service from initial quote through to completion of job. Works were carried out to a high standard and am very pleased.
Jeff, Avon Posted on 29/04/2017 , work completed 29/04/2017
Friendly & Efficient.
Customer Service
Quality
Value
A good team who worked quickly. Different trades arriving as needed. A good weeks work. Glad to use a local company.
Brenda, Avon Posted on 28/04/2017 , work completed 28/04/2017
Wonderful job
Customer Service
Quality
Value
New boiler and nest control. Fantastic service throughout. Engineers were very pleasant, clean & thoughtful and we are over the moon with our new boiler.
Cherie, Wiltshire Posted on 25/04/2017 , work completed 25/04/2017
Highly recommended
Customer Service
Quality
Value
Very impressed, would have no hesitation in recommending.
Linda, Avon Posted on 24/04/2017 , work completed 24/04/2017
Excellent work
Customer Service
Quality
Value
Quotation competitive but lots of extras included. e.g. 8 years warranty, digital Wi-Fi thermostat.
Which? Trusted Traders Consumer Posted on 11/04/2017 , work completed 11/04/2017
Good service from start to finish. 10/10 for Craige the installer.
Customer Service
Quality
Value
Best value for money offer i had received and had 6/7 quotes from the like of British Gas to the local handy man gas safe registered plummer.
gigikent Posted on 07/04/2017 , work completed 07/04/2017
Looking after you ..
Customer Service
Quality
Value
A call to Gregor's and Alex was around my house to reset the Netatmo Wi Fi thermostat after Virgin Media had fitted a new hub . Quick and with no hassle .
PhilMitch Posted on 04/04/2017 , work completed 04/04/2017
Brilliant Job + truly customer focused
Customer Service
Quality
Value
Gregor heating were brilliant in installing a new gas boiler and unvented cylinder. Despite a challenging install their team were extremely professional and couldn't do enough to ensure I was completely satisfied. 10/10!
Dominic, Avon Posted on 03/04/2017 , work completed 03/04/2017
Excellent job.
Customer Service
Quality
Value
I found this firm very easy to deal with, and they were very accommodating about the timing of the erection of scaffolding and installation of the boiler. Everything was explained well to me and they were very professional throughout.
John, Avon Posted on 31/03/2017 , work completed 31/03/2017
Very good, ticked all boxes
Customer Service
Quality
Value
Gregor replaced our system boiler. After trying to get several quotes to do this work Gregor stood out above the rest. Their quote was the best, they responded by the next day. They answered the phone within a few rings each time. With very knowledgeable, helpful and friendly response. They are organised, co-ordinated. Job itself was done to high standard by professional, helpful and friendly people. It was quick, house was spotless. Can't recommend highly enough.
Bob, Avon Posted on 24/03/2017 , work completed 24/03/2017
My review
Customer Service
Quality
Value
Brilliant job, very clean, interested in job.
Marilyn, Avon Posted on 24/03/2017 , work completed 24/03/2017
My review
Customer Service
Quality
Value
All aspects of work was carried out professionally & efficiently. Very happy customer.
Karen, Avon Posted on 23/03/2017 , work completed 23/03/2017
Excellent job
Customer Service
Quality
Value
My husband and I are thoroughly satisfied with the work carried out by Gregor Heating to replace our boiler and central heating system. The workmanship was excellent and all the staff were careful and attentive.
Julia, Avon Posted on 20/03/2017 , work completed 20/03/2017
Gregor heating .
Customer Service
Quality
Value
A punctual professional heating engineer called Jim worked methodically to complete our gas installation even working through his breaks. Very pleased with all the work.
Yorkie Posted on 17/03/2017 , work completed 17/03/2017
Very good
Customer Service
Quality
Value
The work men were very clean/polite and professional. Really good workmen.
George, Avon Posted on 13/03/2017 , work completed 13/03/2017
Excellent & professional service
Customer Service
Quality
Value