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Trusted Traders

H.E.H Ltd

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4.9

138 Reviews

About

Worcester Bosch Diamond Accredited, Atag boilers Selected Partners and Vaillant Advance Installers -Other makes of boiler also installed.

FREE quotations.

FLEXIBLE FINANCE OPTIONS -including, interest free finance, buy now pay later and up to 10 years finance at 9.9%

Providing our customers in the London, Essex and Kent areas with a professional and speedy service in all aspects of central heating and plumbing services.

We have a wide range of clients from domestic installations to local authorities, housing associations, letting agents and main contractor.

Central heating installations
Boiler replacements
Boiler Servicing and repairs
Gas safety inspections
Landlord safety certs
Powerflushing
System filters
Radiator installations
Thermostatic radiator valve installation
Unvented Cylinders
Plumbing
Gas Cooker/hob Installation

At HEH we are committed to good customer service.

See our website for links to hundreds of independent customer reviews.
Gas Safe Reg

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
  • Gas installers

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
  • More Services

    • finance available

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
138 reviews
Customer Service
4.9
Quality
5.0
Value
4.9
Sort by
Efficient Professional Service
Customer Service
Quality
Value
Our conventional boiler, after a long illness, finally died. We were left with no heating. I phoned HEH at 2.00pm, by 4.30pm on the same day we had been visited by the owner of the firm who gave us some sensible advice and a clear estimate. By good fortune a cancellation allowed us to have the new boiler fitted the next day. The technicians arrived as promised at 8.00am and the job was completed by 3.50pm, new boiler, pump, controls and alterations to the pipework, all done in a quick and efficient way to a high standard, and the cost was very competitive. Highly recommended.
Customer in Greater London Posted on 29/01/2021 , work completed 29/01/2021
The trader replied (on 21/02/2021)
We at HEH Ltd are extremely proud, when a customer posts a review, with such description and depth describing their job experience. The team enjoy reading such positive feedback, as we all work extremely hard to assist our customers to the best of our abilities. Thank you for your comments, it is always nice when our customer experiences are favorable ; to receive such good feedback is rewarding. We have high expectations/standards for our engineers and your comments reflect their professionalism. We will be in contact next year for the annual boiler service and look forward to doing further business with you in the future. Once again, Thank You!!!! Kind Regards Alison HEH Ltd
Professional reliable efficient firm.
Customer Service
Quality
Value
We chose HEH to replace and move our Combi Gas Boiler following a competitive quote from Danny who clearly knew his business and inspired confidence. The work was carried out with pride and care by Mike and his assistant and they went out of their way to accommodate our requirements. They were polite, courteous, neat and tidy and caused minimum disruption. On completion, Mike gave us a very clear and comprehensive explanation of the controls and explained the various documentation and answered any questions we had. Even the Warranty registration was handled for us by the firm so we had nothing to do and we are very satisfied and have no hesitation in recommending this firm.
Customer in Greater London Posted on 27/01/2021 , work completed 26/01/2021
Massively Letdown
On 23/09/20 I contacted HEH to book a boiler service. I wanted a service in October at the start of winter but was told they were very busy and the earliest appointment was 05/11/20. Having used them previously, I agreed to wait. They called the morning of the day before to confirm and then the evening of the same day...oh they are very sorry but they have to cancel as a previous job overran. I said but I've waited well over a month for this service and I assumed they'll fit me in soon... Oh no says the lady, she's not sure but she'll definitely call me back the next day and "see what they can do" Well needless to say I'm still waiting. After a few days I called around and was only able to get a service on 08/12 from another company. It's completely thrown out my annual service routine. Really let down and do not recommend lest this happen to you.
Customer in Greater London Posted on 21/11/2020 (Reviewer did not use service)
The trader replied (on 01/12/2020)
Good Afternoon, Thank you for your comments regarding the above annual service. In these unprecedented times:- Following Government Guidelines during this corona virus pandemic, routine maintenance was originally not being carried out during the summer months; hence the November service appointment date. It is always a priority to ensure customers' have sufficient heating and hot water. Therefore when an installation over-ran the appointment was to be rearranged. Please understand that we try to be transparent, generally our independent reviews are of such a high standard. As a team we work hard to ensure customer and job satisfaction. We of course would have contacted you to re-arrange but you have chosen to reschedule with another company. We hope that the work is carried out, to a good specification as prior to this date you have always been extremely happy with our services. Assuring you of our best attention. Regards Alison Director
Excellent services from HEH
Customer Service
Quality
Value
HEH replied promptly to my request for a quote/site visit via Worcester website (as an approved installer). We needed to replace an old system boiler & radiators. Danny recommended we change to a combi boiler and explained the pros & cons of each type of system. He was happy to come back for a 2nd site visit while we decided on which option to go with. All rooms were measured for correct sizing of radiators. The quote was very clear with the scope of work broken down with everything we had discussed included. I found the customer service & communication excellent when dealing with head office. Danny & his team arrived early on the agreed install date and the work was complete in only two days. There was a problem with an existing hot water pipe which was leaking in our old kitchen floor screed at the end of the first day (no fault of HEH). Danny came over that night to investigate and turn off the water. The next morning the leak was found, pipe replaced, floor repaired and the additional costs were reasonable. At completion our new heating controls, smart thermostat & App were explained and we received our Gas Safe certificate within a week. Overall I would definitely recommend HEH.
Customer in Greater London Posted on 08/11/2020 , work completed 27/10/2020
boiler replacement
Customer Service
Quality
Value
This is the second boiler I have had fitted by HEH this time it was Danny that fitted it. Completed in one day no fuss and very professional, this company is excellent would highly recommend them.
Customer in Greater London Posted on 21/10/2020 , work completed 16/10/2020
Job well done
Customer Service
Quality
Value
Thank you to HEH engineers and office staff for a job well done. Reliable, punctual and professional service. I would not hesitate to recommend them to friends and family for boiler installation works.
Customer in Greater London Posted on 19/10/2020 , work completed 18/09/2020
Boiler upgrade
Customer Service
Quality
Value
I found HEH very professional from the start with a competitive quote from Danny and then Mike and Dan installing my new boiler, pump and timer/thermostat plus powerflush. Mike gave good suggestions during the install and the work was finished in a day and a half, quicker than expected. They left everything tidy and the office has been quick in responding to any questions I had.
Customer in Greater London Posted on 13/10/2020 , work completed 09/10/2020
Boiler and cylinder replacement
Customer Service
Quality
Value
We were impressed with Danny who came to quote for the job and equally impressed with Mike and Danny who undertook the work. It was a complicated job involving replacing an old boiler and cylinder and moving the new one to a different room which took three days during which they were a credit to the company and did an excellent job. They were clean, tidy, helpful, courteous and friendly. The job was completed to the agreed price. We will be recommending HEH to our family and friends.
Customer in Greater London Posted on 17/08/2020 , work completed 07/08/2020
New boiler
Customer Service
Quality
Value
2nd time HEH have installed & moved a boiler for us. Exceptionally high standard of work, wouldn't use anyone else. Michael is quick, tidy & very knowledgeable.
Ian, Essex Posted on 23/07/2020 , work completed 09/07/2020
Professional
Customer Service
Quality
Value
Very prompt and professional. Carried out all work to a high standard
Neil, Kent Posted on 22/06/2020 , work completed 04/06/2020