H.E.H Ltd

We chose HEH to replace and move our Combi Gas Boiler following a competitive quote from Danny who clearly knew his business and inspired confidence. The work was carried out with pride and care by Mike and his assistant and they went out of their way to accommodate our requirements. They were polite, courteous, neat and tidy and caused minimum disruption. On completion, Mike gave us a very clear and comprehensive explanation of the controls and explained the various documentation and answered any questions we had. Even the Warranty registration was handled for us by the firm so we had nothing to do and we are very satisfied and have no hesitation in recommending this firm.

On 23/09/20 I contacted HEH to book a boiler service. I wanted a service in October at the start of winter but was told they were very busy and the earliest appointment was 05/11/20. Having used them previously, I agreed to wait. They called the morning of the day before to confirm and then the evening of the same day...oh they are very sorry but they have to cancel as a previous job overran. I said but I've waited well over a month for this service and I assumed they'll fit me in soon... Oh no says the lady, she's not sure but she'll definitely call me back the next day and "see what they can do" Well needless to say I'm still waiting. After a few days I called around and was only able to get a service on 08/12 from another company. It's completely thrown out my annual service routine. Really let down and do not recommend lest this happen to you.

HEH replied promptly to my request for a quote/site visit via Worcester website (as an approved installer). We needed to replace an old system boiler & radiators. Danny recommended we change to a combi boiler and explained the pros & cons of each type of system. He was happy to come back for a 2nd site visit while we decided on which option to go with. All rooms were measured for correct sizing of radiators. The quote was very clear with the scope of work broken down with everything we had discussed included. I found the customer service & communication excellent when dealing with head office. Danny & his team arrived early on the agreed install date and the work was complete in only two days. There was a problem with an existing hot water pipe which was leaking in our old kitchen floor screed at the end of the first day (no fault of HEH). Danny came over that night to investigate and turn off the water. The next morning the leak was found, pipe replaced, floor repaired and the additional costs were reasonable. At completion our new heating controls, smart thermostat & App were explained and we received our Gas Safe certificate within a week. Overall I would definitely recommend HEH.

This is the second boiler I have had fitted by HEH this time it was Danny that fitted it. Completed in one day no fuss and very professional, this company is excellent would highly recommend them.

Thank you to HEH engineers and office staff for a job well done. Reliable, punctual and professional service. I would not hesitate to recommend them to friends and family for boiler installation works.

I found HEH very professional from the start with a competitive quote from Danny and then Mike and Dan installing my new boiler, pump and timer/thermostat plus powerflush. Mike gave good suggestions during the install and the work was finished in a day and a half, quicker than expected. They left everything tidy and the office has been quick in responding to any questions I had.

We were impressed with Danny who came to quote for the job and equally impressed with Mike and Danny who undertook the work. It was a complicated job involving replacing an old boiler and cylinder and moving the new one to a different room which took three days during which they were a credit to the company and did an excellent job. They were clean, tidy, helpful, courteous and friendly. The job was completed to the agreed price. We will be recommending HEH to our family and friends.

I had 4 estimates for replacing my existing boiler, HEH were not the cheapest or the most expensive. I chose them because surveyor Danny Bishop gave me a step by step account of what was required and how they would complete the work, answering my questions clearly and putting any concerns I had to rest. The work took a day and a half and began promptly with the fitters (Michael & Sean?) calling ahead to let me know they were on their way. I am delighted with the quality of workmanship and the way the fitters conducted themselves. It's rare for me to give a 5 star review, but when I am 100% satsified with the work, that is what I must do. I would definitely recommend this company.