H2 Eco Ltd

I chose H2-eco after having WHICH's T.T. pointed out by a friend. Unlike another firm I contacted initially, they didn't demand a 25% deposit before doing a site survey. The other firm, (who shall be nameless), even "offered me a discount if I signed there and then" As an ex-project engineer/manager in the comms business I was well able to appreciate the thoroughness with which Ashe carried out the survey. From the scaffolders, through installers and comissioners to completion and documentation support, I was, as I headed this review "DELIGHTED* Furthermore, the after-sales contact with the ladies at H2 has also been a pleasure. By the way, I had 18 panels and a Digi diverter fitted. The cost was to budget and the work and clear up very good. Don't hesitate to contact me. Oh and H2-eco's office is just down the road. All we need now is some sunshine! BobP

After looking around a number of suppliers I chose H2ECO, based upon recommendations from other people locally, and I was also impressed with the knowledge and approach from Neil and Ash when discussing my installation. At time of writing they are also the Which recommended supplier for the South Coast (we are Dorset based). We had 15 Solar Panels, a Tesla Battery and a Zappi EV charger installed. Time to install was good, and once the approval came in from SSEN to connect was only a couple of weeks before work started. The on site team were all excellent, and were probably some of the best workmen we had over the years (from a choice of a large number!). The neatness and attention to detail was impressive. Whilst not the cheapest from the c. 7 suppliers I received quotes from, they were competitive, and I feel that I have a system that I can trust to least, with service to match. So would recommend without reservation if you are in the market for a Solar system!

The boys fitted our system in March 2023 and it has performed even better than predicted. Apart from a few teething problems caused by our internet signal within the property (Just involving the Edi diverter) which was sorted very quickly. The team were efficient and polite, nothing was too much trouble and the installation, when finished, is neat, easy to view and simple to operate. The assessment by Ash the surveyor predicted 7000Kwh per annum and so far it is performing even better than that. We haven't used any gas to heat our water since April and we even have a regular income from our energy supplier for our export during the 8 months we have had the installation. In all, a thoroughly good system fitted on time to budget and with a minimum of fuss. Should have done this years ago!!

Every stage in the process from the initial enquiry onwards to the installation and final handover has inspired confidence. The level of advice and expertise has been excellent resulting in the system I wanted, (Solar energy with full backup power always on and acting as a whole home UPS in its operation), being installed with a minimum of delay. This choice seemed to be unavailable from other installers due to generally quoted long Tesla Powerwall waiting lists, lack of current compatible alternatives, staged part system offerings over time and a lack of clarity about how best to proceed. These problems were skilfully negotiated by h2-eco and together with a newly introduced successful fast track Distribution Network Operators (DNOs) application, that the team was equipped and prepared for, shaved months off the waiting time.

Great service, delivered on budget and on time. Friendly, good communication. Reliable and tidy.

The H2 Eco team was outstandingly good throughout. The technical advice on specifying all aspects the system, answering queries, problem solving was excellent- and gave huge confidence that Mike and the team are real experts. Their willingness to find solutions to site specific issues and our requirements was also also excellent. The installation team were likewise first class, installing on a tricky sloping site on non standard mounts. Friendly, efficient and tidy. Post installation, queries were promptly responded to, one slight teething problem instantly fixed. Again the level of expertise and customer service were notable. I would strongly recommend H2 Eco for solar and heat pump solutions.

A lovely team who were friendly, obliging, and in whom I had the utmost trust. When I had a query about roof supports Chris and Darryl got onto it right away and everything seemed to go smoothly with each person being competent and confident. The handover with Matt and Ash was really helpful and we are really pleased with the whole service and end product. So thanks again to you all.

In July 2022, H2ECO installed a 7 kWp solar panel array on our roof. The team was friendly, professional, and kept the work site clean. The pre-sales process and survey, led by Neil and Mike, was informative and they were both very knowledgeable. I found it helpful to be able to discuss various scenarios and there was not a question they could not answer! H2ECO uses in-house staff for all aspects of the installation, including the electrical work, which is evident in the quality and care of the installation. Now, in January 2023, we are pleased with both the performance of the system and the way it was installed.

I set out to investigate how I could reduce emissions from my home heating system, aiming, where viable, to move away from the use of oil in my rural stone-built property. Having contacted a number of installers, H2Eco stood out in their enthusiasm to look for a solution specific to my property, with no pre-judgement made about what that might consist of. H2Eco undertook an extensive survey of my home, talking me through the possibilities, and carefully explaining which technologies were appropriate for my situation, and why others were not. Right from the start I felt confident in their honest and open appraisal, which gave me an enormous amount of trust in their detailed analysis of what could sensibly be achieved. They listened to my concerns, answered all of my questions patiently, and came alongside me in their enthusiasm to make my project achieve its maximum potential. Of note, the company has been exceptional to deal with; phone calls and emails are responded to straight away, and all correspondence has been timely, thorough and clearly presented. All of the team have been enthusiastic and committed to the project, installing an air source heat pump with minimal mess and disruption. I am very happy with every aspect of the process, including their ongoing support, and am pleased to have H2Eco undertake the installation of solar panels imminently.

With the price of heating oil rising day by day I decided have an Air Source Heatpump installed in our Grade Two listed home. After some delays caused by the planning process we selected Neil Stevens and the team from H2-eco for the task. Due to the delays caused by the planning process our installation fell between the end of the Renewable Heat Incentive and the new Boiler Upgrade Scheme. Not only did Neil help us navigate the process H2-eco underwrote the cost of the voucher until the scheme paid out. This shows how confident they are in their processes and work. We needed a fairly complicated installation due to the nature of our building and the constraints imposed by the planners, however this did not cause the team a problem. Having built a good relationship with Dan Brooker who managed the project we felt confident enough to go away on holiday whilst the installation took place. Matthew the installer was so clean and tidy in his work that we had to going into the airing cupboard to check the work had been completed, he even kept an eye on our cats while we were away. Through a complicated grant process and difficult installation the contact and support from the whole team has been first class. We are now going through the planning process again for a solar installation and H2-eco will be our first phone call if successful.