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Endorsed by Which?
Hadley & Ottaway Limited
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
What we do
Removals
- Home removals
- Storage services
- International removals
More Services
- office relocations
- piano specialist
- cambridge removals
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
357 reviews
Recommended
Recommended
by 99% of customers
Sort by
Amazing crew, very professional & speedy
Customer Service
Quality
Value
Our four man crew arrived in Herts on time on moving day & got straight down to business. Had a great system in place to empty our house, each one knowing exactly what needed to be done & when. Very friendly young men, very aware how upset I was leaving my home of 38 years. Had little upset when our buyers removers arrived two hours too early! But our crew behaved with such professionalism & was just great, vacated before 2pm, on target. Second day in Norfolk was just fab, two of the crew arrived on time to unload into our new home & both were just fabulous.
Cathy, Norfolk
, work completed
Recommended
Punctual & careful
Customer Service
Quality
Value
#NAME?
Richard, Norfolk
, work completed
Recommended
Huge thank you for a great job
Customer Service
Quality
Value
Friendly, professional service. Nothing too much trouble, they made the move a pleasure, not a chore. Cannot recommend highly enough.
David, Suffolk
, work completed
Recommended
Absolutely amazing
Customer Service
Quality
Value
We used Hadley and ottoway as we had used before. All we can say is the team who moved us were amazing. Faultless. Made a stressful day easy to cope with.
Malcolm, Norfolk
, work completed
Recommended
Great movers
Customer Service
Quality
Value
Hadley and Ottaway were professional and prompt from our initial enquiry, the survey at our house, through to the day of move. The removal was all according to plan. Above all, they are nice people to deal with.
Michael, Norfolk
, work completed
Recommended
Great service
Customer Service
Quality
Value
The two five chaps who arrived, on time, were great. They completed the move in a most professional way. I would recommend this company to anyone.
Alex, Norfolk
, work completed
Recommended
Absolutely brilliant
Customer Service
Quality
Value
4 Strong young men moved all our possessions in a very professional manner, they were faultless.
Teresa, Norfolk
, work completed
Recommended
Great guys. So impressed
Customer Service
Quality
Value
Hadley & Ottaway packed & moved us from a city centre terrace to a countryside house. The guys were amazing. They made moving day a breeze for us. Everything was left in the right place & they worked super hard.
Emily, Norfolk
, work completed
Recommended
Everything brilliant and professional
Customer Service
Quality
Value
The company was very helpful indeed. Nothing was too much trouble. Excellent service. Will recommend them to anyone.
Christopher, Norfolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Arrived promptly. Worked professionally; careful with our furniture and possessions. Placed items where we wanted. Friendly and caring staff in person and on the telephone.
Ian, Norfolk
, work completed
Recommended
First Class
Customer Service
Quality
Value
This was my second move with company. As before all round excellence. Professional!!
John, Norfolk
, work completed
Recommended
Impressive Service
Customer Service
Quality
Value
The service was excellent from start to finish. All the removal men were professional, efficient and really helpful and pleasant to work with. We were dreading the day but it went very smoothly and was much easier than anticipated. We would recommend them highly.
John, Cambridgeshire
, work completed
Recommended
Brilliant.
Customer Service
Quality
Value
Fantastic service. Would highly recommend. Thank you Hadley & Ottaway Ltd.
Craig, Oxfordshire
, work completed
Recommended
Always on time, very professional
Customer Service
Quality
Value
Not having moved house for 19 years I was dreading this but it was handled with the minimum of fuss with a group of courteous and helpful gentlemen.
Ann, Norfolk
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Very good, polite workers. Clean and efficient. Would gladly recommend.
Winifred Joan, Norfolk
, work completed
Recommended
Highly recommended on all counts.
Customer Service
Quality
Value
Highly professional, friendly and helpful - what more could one ask for. Nothing was too much trouble, I felt safe in their hands.
Bernice, West Yorkshire
, work completed
Recommended
Punctual, professional, proficient
Customer Service
Quality
Value
I have used this firm on a number of occasions and every time i have found them to be reliable and careful on every respect. I have recommended them in the past and will continue to do so.
Sheila, Norfolk
, work completed
Recommended
Happily recommend
Customer Service
Quality
Value
As a lady on my own I found the team of Steve, Michael and Josh very helpful, patient and kind. I would happily recommend them to anybody.
Dianne, Norfolk
, work completed
Recommended
Highly professional and careful.
Customer Service
Quality
Value
The four men who helped us move were friendly, professional and took considerable care with all our belongings. They were immensely prompt and very helpful. Would highly recommend H & O and in particular the four men who moved us! Thank you!
S, Norfolk
, work completed
Recommended
Stress free move
Customer Service
Quality
Value
The trader was prompt, polite & professional at all times. Very helpful with items I could not pack - e.g. pictures - expertly packed by trader. Excellent, as booked at short notice.
Susan, Merseyside
, work completed
Recommended
Excellent job.
Customer Service
Quality
Value
From first contacting them to actually doing the removal, everything was first class & would highly recommend them.
Jonathan, Cambridgeshire
, work completed
Recommended
Prompt & Efficient
Customer Service
Quality
Value
Could not fault this company from quote to removals they were excellent. Very courteous and friendly, nothing an issue. very proud to use them.
Paul, Suffolk
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
The removal was very well organised and carried out. Very efficient team of 3 over a 3 day period. Some difficult loading and unloading, but all done well. An excellent job.
Ray, Lincolnshire
, work completed
Recommended
Very satisfactory
Customer Service
Quality
Value
Very good - no complaints.
Lena, Suffolk
, work completed
Recommended
My Review
Customer Service
Quality
Value
Excellent
John, Leicestershire
, work completed
Recommended