Endorsed by Which?

Hadley & Ottaway Limited

4.9

357 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

MARCH 2025

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
357 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Professional and caring.
Customer Service
Quality
Value
When the estimator came out we got the impression that the company was thorough and professional. This impression was proved correct throughout the whole move. The administration staff were extremely helpful, despite our ever changing completion date. On the two days of our move, the removal men were careful of our belongings and performed their work cheerfully. Not the cheapest, but certainly good value and the best service.
Kate, Nottinghamshire Posted on 11/07/2018 , work completed 11/07/2018
Very professional
Customer Service
Quality
Value
From initial enquiry to collecting empty boxes after the move Hadley & Ottaway provided a friendly, courteous and professional service. The removal team worked tirelessly and always with good humour. Everything went according to plan and nothing was damaged. I would have no hesitation in using them again and recommending them to others.
Alan, Norfolk Posted on 02/03/2017 , work completed 02/03/2017
Highly recommended.
Customer Service
Quality
Value
Very professional, lovely team who took great care of our belongings. Would definitely recommend them to everyone.
Christian, Norfolk Posted on 31/03/2017 , work completed 31/03/2017
Prompt & Professional
Customer Service
Quality
Value
Excellent work - Team was on time, friendly & professional, cared about the job and worked very hard. It was one of those hot days and they didn't let up. All round, very good job.
Anthony, Norfolk Posted on 24/05/2017 , work completed 24/05/2017
Perfect balance of professional & friendly
Customer Service
Quality
Value
Moving house is stressful but Hadley & Ottaway's perfect balance of professionalism and friendliness made such a difference. I would have no hesitation in recommending them - in fact we have been telling everyone how impressed we were.
Stuart, Norfolk Posted on 10/05/2017 , work completed 10/05/2017
Cheerful & efficient
Customer Service
Quality
Value
Efficient cheerful service. Happy to help and careful with the move.
Lynda, Norfolk Posted on 05/06/2017 , work completed 05/06/2017
Professional moving
Customer Service
Quality
Value
Well organised and prepared moving. Excellent organisation, prompt and complete communication, no questions left without answers. All as agreed before and promised. Highly recommended!
Tibor, Buckinghamshire Posted on 11/04/2017 , work completed 11/04/2017
Brilliant Job
Customer Service
Quality
Value
Very professional service, can't fault them. Staff all very friendly and efficient.
Which? Trusted Traders Consumer Posted on 12/10/2017 , work completed 12/10/2017
Professional, quick and super helpful
Customer Service
Quality
Value
I would not hesitate to recommend them to anyone. They made our moving experience a lot less stressful. They were super friendly, helpful, professional, efficient and mega quick!! We were just so impressed with their service.
Rianne, Norfolk Posted on 27/09/2017 , work completed 27/09/2017
Highly Professional
Customer Service
Quality
Value
This firm is the most professional we have ever used. We moved from Suffolk to West Yorkshire, with five lorries and access was difficult in the Pennines. The team, Jordan, Alex, Ray, Steve and Robert were superb and we cannot fault them. They were cheerful, punctual, responsive and made the move go smoothly. Overall, we would recommend this firm.
Stephen, Lancashire Posted on 31/08/2017 , work completed 31/08/2017
Brilliant job
Customer Service
Quality
Value
It's said to be one of the most stressful things to do - moving house. The team managed to make it almost enjoyable.
Brenda, Norfolk Posted on 20/10/2017 , work completed 20/10/2017
Friendly and professional throughout
Customer Service
Quality
Value
From the start of the removal process, all Hadley & Ottaway staff were friendly, helpful and highly professional. They were flexible on our actual move dates which was really helpful. Excellent value for money - we recommend them highly.
Eric R, Norfolk Posted on 08/12/2017 , work completed 08/12/2017
Faultless
Customer Service
Quality
Value
Nothing too much trouble despite mud, poor weather, difficult stairs and very full garage and garden pots, benches etc.
David, Norfolk Posted on 08/02/2018 , work completed 08/02/2018
Highly recommended
Customer Service
Quality
Value
A brilliant job from start to finish. Have to mention the ladies in the office who have the best customer service skills that I have come across. First class removal experience.
Rachel, Suffolk Posted on 09/03/2018 , work completed 09/03/2018
Excellent Job
Customer Service
Quality
Value
Both drivers put in a 12 hour day in order to complete the move, and still 150 miles from Norfolk their home.
Ivor, Hampshire Posted on 21/02/2018 , work completed 21/02/2018
Punctual, Polite & Professional
Customer Service
Quality
Value
Mark & Ryan were pleasant and professional in all aspects of our house move. Would certainly recommend and use again. The whole move went very smoothly and communication was excellent.
Suzanne, Norfolk Posted on 21/02/2018 , work completed 21/02/2018
Amazing staff
Customer Service
Quality
Value
Great customer service from every department. Arrived on time. Took great care with our belongings. Would highly recommend this very professional company.
Stuart, Norfolk Posted on 11/06/2018 , work completed 11/06/2018
Made our lives so much easier!
Customer Service
Quality
Value
Hadley & Ottaway were great throughout the process of moving. We had, like many people I suspect, ups and down during conveyancing and the potential completion date changed a couple of times. At all times staff were helpful and friendly and we felt we had made the right choice. We have several people come to quote (standard three bed house to a four bed down the road) but chose Hadley & Ottaway because they were professional and confident but you could also trust that they would get on with it! The quote was in the middle of the pack but the estimator seemed on the ball and when it came to packing up we had the right number of boxes so he definitely knew what he was on about. We also had personal recommendations. We used movers for the first time in nine moves and I can't ever imagine doing it ourselves now. The guys that arrived on the day were friendly and efficient, taking care of both houses and ensuring everything went smoothly. There was a delay while all the solicitors had lunch, but they still got everything off the van in time when the keys arrived. Now if only H&O could take the conveyancing process in hand, that part could have also have been much quicker.....!!
HeritageLady13 Posted on 28/07/2018 , work completed 28/07/2018
Efficient, courteous & helpful
Customer Service
Quality
Value
our move was several times delayed accommodated us each time without problem. They were always friendly, pleasant & extremely helpful. The removal tram arrived on time & worked carefully & efficiently packing spaces. Their unloading was the same. Pleasure to have around.
Jennifer, Norfolk Posted on 01/06/2018 , work completed 01/06/2018
Delighted
Customer Service
Quality
Value
This firm is truly professional. Every detail of the move is mapped out meticulously, and everything happens just as they have planned. If you find the idea of moving all your belongings stressful, this is the firm for you. We would recommend them 110%.
Jonny Griffiths Posted on 09/11/2018 , work completed 09/11/2018
A perfect move
Customer Service
Quality
Value
The guys from Hadley & Ottaway moved our belongings from Papworth Everard to Witney as agreed. They turned up bang on time and got down to loading up right away. Everything went as promised and we were on our way in 2 hours from arrival. The guys worked impressively hard and took great care to ensure that our furniture etc was properly taken care of. They were helpful all the way throughout and we couldn't have wished for a better bunch. The same at the other end when unloading in Witney. Just a really good hassle free experience and not expensive either. They made us feel comfortable from start to finish. We highly recommend them and wish to thank them for making the day as uncomplicated as possible. Just goes to show you get what you pay for. Smartly dressed, pleasant and friendly and very efficient. What else is there to say? If you are looking for a brilliant removal company this is the one to go for
Customer in Oxfordshire Posted on 19/03/2019 , work completed 19/02/2019
Will never move house without them
Customer Service
Quality
Value
These lads work so hard. Nothing is too much trouble for them. They are professional and leave nothing to chance. All the time working with good humour and courtesy. I wouldn't consider moving home without Hadley and Ottaway. Have used them three times.
Christine, Norfolk Posted on 04/01/2019 , work completed 04/01/2019
Removal
Customer Service
Quality
Value
Hadley & Otterway staff arrived on time and were very helpful and polite on what is a stressful day. Nothing was to much trouble for the team assigned to our removal and all went really well with no breakages. Would recommend this company to anybody looking for a good reliable service.
Customer in Norfolk Posted on 24/11/2019 , work completed 22/10/2019
The trader replied (on 22/01/2020)
Thank you for your kind remarks and posting your thoughts on Which.
House removals
Customer Service
Quality
Value
The company provided an excellent service for our move from Essex to Norfolk. The staff were helpful and polite.
Customer in Norfolk Posted on 30/11/2019 , work completed 31/10/2019
The trader replied (on 22/01/2020)
I am so pleased to hear that you were happy with our service.
Excellent service.
Customer Service
Quality
Value
They provided an excellent service throughout from accurately assessing the number of vehicles required both in terms of our property and logistics of pick-up and delivery along narrow lanes. Helpful staff resolving all queries promptly. High quality packing. Pick and delivery occurred exactly as planned.
Customer in Cornwall Posted on 20/11/2019 , work completed 24/10/2019
The trader replied (on 22/01/2020)
Thank you for your review. I hope you are all settled in now.