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Endorsed by Which?
Hadley & Ottaway Limited
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
What we do
Removals
- Home removals
- Storage services
- International removals
More Services
- office relocations
- piano specialist
- cambridge removals
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
353 reviews
Recommended
Recommended
by 99% of customers
Sort by
Excellent job
Customer Service
Quality
Value
The removal was very well organised and carried out. Very efficient team of 3 over a 3 day period. Some difficult loading and unloading, but all done well. An excellent job.
Ray, Lincolnshire
, work completed
Recommended
Couldn't be better
Customer Service
Quality
Value
The crew who packed and moved us were professional, prompt, courteous and efficient through 3 long days. Indeed after the move boxes and paper were collected promptly. Dealings with the company were straight forward. Highly recommended.
Mandy, West Sussex
, work completed
Recommended
Fantastic service
Customer Service
Quality
Value
Would highly recommend to others. Professional, polite, attentive, efficient and effective.
John, Lincolnshire
, work completed
Recommended
Prompt & Efficient
Customer Service
Quality
Value
Could not fault this company from quote to removals they were excellent. Very courteous and friendly, nothing an issue. very proud to use them.
Paul, Suffolk
, work completed
Recommended
Very efficient, polite & friendly
Customer Service
Quality
Value
No delay in getting a quote. The staff were polite, friendly and very efficient. My goods were all intact and undamaged on arrival to my new home. Would recommend.
Claire, North Yorkshire
, work completed
Recommended
Excellent service over 5 days.
Customer Service
Quality
Value
Quite excellent service of packing, removal and unloading. Extremely courteous, helpful and conscientious staff. very competitive price. Thoroughly recommended.
Rae, Suffolk
, work completed
Recommended
Great guys. So impressed
Customer Service
Quality
Value
Hadley & Ottaway packed & moved us from a city centre terrace to a countryside house. The guys were amazing. They made moving day a breeze for us. Everything was left in the right place & they worked super hard.
Emily, Norfolk
, work completed
Recommended
First Class Service
Customer Service
Quality
Value
Hadley and Ottaway, had an excellent name locally, for efficiency, speed, reliability & professional handling of everything involved in moving. We trusted local opinion & were not disappointed - quite the reverse.
Joyce, Oxfordshire
, work completed
Recommended
Great job.
Customer Service
Quality
Value
Staff were very kind, helpful, efficient, and worked long and hard in difficult circumstances.
Lyn, Norfolk
, work completed
Recommended
Excellent
Customer Service
Quality
Value
A fist class service.
Gillian, Norfolk
, work completed
Recommended
Excellent as always
Customer Service
Quality
Value
We have used H & O Ltd on numerous occasions and would have no hesitation in recommending them. Always totally professional.
Roderick, Norfolk
, work completed
Recommended
Professional, friendly & helpful
Customer Service
Quality
Value
The team worked well together and did everything possible to protect the two houses. Also, they coped very well with the fact that our new house was still partly occupied by the vendors!
Which? Trusted Traders Consumer
, work completed
Recommended
Brilliant job
Customer Service
Quality
Value
A very helpful professional team!
Michael, Suffolk
, work completed
Recommended
Very good job.
Customer Service
Quality
Value
Very good & professional service. Carried out the move without an issue. Would recommend them.
Brian, Devon
, work completed
Recommended
Everything brilliant and professional
Customer Service
Quality
Value
The company was very helpful indeed. Nothing was too much trouble. Excellent service. Will recommend them to anyone.
Christopher, Norfolk
, work completed
Recommended
Brilliant and professional
Customer Service
Quality
Value
I arranged for this firm to move my daughter from one part of Norwich to another. Both jobs involved stairs and neither flat was easily accessible in my view. I explained my daughter was not too well, 3 men did the job very helpful and courteous attending to my daughter. I'd used this firm 8 years ago to send picture and furniture to Spain and USA. They were as professional/excellent as I expected. Brilliant!
Hilary, Norfolk
, work completed
Recommended
Trustworthy + reliable
Customer Service
Quality
Value
All property was packed ensuring safe removals. They were very careful not to mark the new carpets on delivery. - Only one comment was about collection of boxes, I was given a time window of 1500-1800hours with no apology. Fortunately we did not have another appointment to keep so was at home at the time.
Jo, Norfolk
, work completed
Recommended
My Review
Customer Service
Quality
Value
Outstanding service
Paul, Shropshire
, work completed
Recommended
Simply fabulous!
Customer Service
Quality
Value
The first time ever that I had to manage a house move single-handedly, and I was dreading it. I needn't have, the service provided by the team was absolutely first class from start to end of the two days it took. Book them, you won't regret it.
Lisa, Norfolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Hadley & Ottaway Ltd provided an excellent service. They were helpful, prompt, friendly and professional. I would definitely recommend this company to a friend.
Joanna, Norfolk
, work completed
Recommended
Fantastic service
Customer Service
Quality
Value
Excellent service from Hadley & Ottaway Ltd. From the admin staff to the guys that packed & moved us. Always helpful, always happy.
Michelle, Norfolk
, work completed
Recommended
Brilliant job!
Customer Service
Quality
Value
Friendly and efficient service from our 3 guys - I have no hesitation in recommending.
Daniel, Norfolk
, work completed
Recommended
No problem double move
Customer Service
Quality
Value
Hadley & Ottaway Ltd arrived on time on the day of our move from London to Norfolk. They organised the packing of their van very efficiently, moving us from our flat, then travelling to our lock-up. They again packed everything on their own leaving us to travel confidently to Norfolk. The next day, they unpacked swiftly leaving us content.
Which? Trusted Traders Consumer
, work completed
Recommended
Fantastic Job
Customer Service
Quality
Value
We've moved a lot! Just wish we had used H & O each & every time. They were fantastic & worth every penny.
Pauline, Norfolk
, work completed
Recommended
Very professional service
Customer Service
Quality
Value
Very professional service, cheerful and good natured crew. Highly recommended.
Kenneth, Norfolk
, work completed
Recommended