/
Endorsed by Which?
Hadley & Ottaway Limited
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
What we do
Removals
- Home removals
- Storage services
- International removals
More Services
- office relocations
- piano specialist
- cambridge removals
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
353 reviews
Recommended
Recommended
by 99% of customers
Sort by
Excellent service
Customer Service
Quality
Value
Extremely professional, excellent service, very friendly, helpful team. Nothing was too much trouble for them. We were recommended and we would definitely recommend them to others.
Pauline, Norfolk
, work completed
Recommended
Very efficient & professional
Customer Service
Quality
Value
Friendly and very efficient. Good working practices, highly recommended, which we did to a family member who subsequently used H&O.
R, Norfolk
, work completed
Recommended
Highly recommended
Customer Service
Quality
Value
All of the people we dealt with were polite and helpful at all times. The Removal team did an excellent job and worked tirelessly to get us moved.
Malcolm, Powys
, work completed
Recommended
Another great move.
Customer Service
Quality
Value
Now used this company for three house moves. As always, friendly, co-operative and trustworthy. Wouldn't use anyone else!
Craig, Norfolk
, work completed
Recommended
As above from Watton - Reepham
Customer Service
Quality
Value
My daughter Hetty and I & her partner Paul were very impressed by their professional & kindly service - no fuss & excellent value. Collected & recycled the boxes. Take care.
Shirley, Norfolk
, work completed
Recommended
Very professional
Customer Service
Quality
Value
Hadley & Ottaway were a team of 3 on the day. Who worked carefully, thoroughly and very professionally to get us moved. Nothing was too much trouble and it made the actual moving day as stress free as it could possibly be. I would definitely recommend the company as we used them following personal recommendations.
Dawn, Norfolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
Arrived promptly. Worked professionally; careful with our furniture and possessions. Placed items where we wanted. Friendly and caring staff in person and on the telephone.
Ian, Norfolk
, work completed
Recommended
Quick, polite and professional
Customer Service
Quality
Value
Hadley and Ottaway arrived on time after a look around the property. The two men quickly packed our belongings into the van. At our new home every item was unpacked by the men including 20 large garden pots. Very good team, quick and polite. Would certainly recommend them.
Alan, Norfolk
, work completed
Recommended
Excellent tidy work
Customer Service
Quality
Value
Went out of their way to help.
Ken, Norfolk
, work completed
Recommended
Prompt - very professional job
Customer Service
Quality
Value
Extremely good job. Very considerate and very professionally conducted. Would most certainly recommend.
Gordon, Leicestershire
, work completed
Recommended
Friendly, professional & fast
Customer Service
Quality
Value
Excellent service from start to finish. Made our move stress-free. Would definitely recommend.
Timothy, Norfolk
, work completed
Recommended
Professional & efficient
Customer Service
Quality
Value
The whole process was very professional and efficient. Would recommend highly.
Charles, Suffolk
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Luke and Eusebio were efficient, friendly and very helpful. They kept to their schedule, were swift but, amazingly, with no breakages. Top men, what more need I say.
Christopher, Surrey
, work completed
Recommended
Very professional
Customer Service
Quality
Value
From initial enquiry to collecting empty boxes after the move Hadley & Ottaway provided a friendly, courteous and professional service. The removal team worked tirelessly and always with good humour. Everything went according to plan and nothing was damaged. I would have no hesitation in using them again and recommending them to others.
Alan, Norfolk
, work completed
Recommended
Excellent overall service
Customer Service
Quality
Value
Initial impressions were that the move had been completed in a 1st class manner! Minor issues developed subsequently whereby items had been packed loosely e.g. boxes of screws in garage.
Which? Trusted Traders Consumer
, work completed
Recommended
Amazing team
Customer Service
Quality
Value
We paid for 2 lorries & 4 men to move our house & garage & garden contents. They were extremely polite, helpful and worked hard all day. They covered all doors and radiators to avoid damage. Nothing was too much trouble. What could have been a stressful day was totally avoided. I would definitely recommend them. This is the second time I have used Hadley & Ottaway.
Julie, Norfolk
, work completed
Recommended
Highly recommended.
Customer Service
Quality
Value
Very professional, lovely team who took great care of our belongings. Would definitely recommend them to everyone.
Christian, Norfolk
, work completed
Recommended
Excellent and friendly
Customer Service
Quality
Value
All members of staff were helpful and professional during a stressful month of moving twice for us.
Heather, Norfolk
, work completed
Recommended
Professional moving
Customer Service
Quality
Value
Well organised and prepared moving. Excellent organisation, prompt and complete communication, no questions left without answers. All as agreed before and promised. Highly recommended!
Tibor, Buckinghamshire
, work completed
Recommended
Excellent
Customer Service
Quality
Value
Excellent in politeness & manners. Care taken with furniture.
Linda, Suffolk
, work completed
Recommended
All you could wish for'.
Customer Service
Quality
Value
Arrived head of time. Courteous and approachable. Flexible and efficient. Careful and considerate.
Patrick, Norfolk
, work completed
Recommended
My review
Customer Service
Quality
Value
Hadley & Ottaway arrived promptly and carried out the work to a high professional standard in a timely manner. 3
Jacqueline, Norfolk
, work completed
Recommended
Fabulous job
Customer Service
Quality
Value
From the beginning of the job to the end, The men were: Friendly, Professional, Helpful, Competent & hard working.
Sue, Norfolk
, work completed
Recommended
Perfect balance of professional & friendly
Customer Service
Quality
Value
Moving house is stressful but Hadley & Ottaway's perfect balance of professionalism and friendliness made such a difference. I would have no hesitation in recommending them - in fact we have been telling everyone how impressed we were.
Stuart, Norfolk
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Team were great, efficient and helpful, no damages at all.
Which? Trusted Traders Consumer
, work completed
Recommended