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Endorsed by Which?
Hadley & Ottaway Limited
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
What we do
Removals
- Home removals
- Storage services
- International removals
More Services
- office relocations
- piano specialist
- cambridge removals
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
353 reviews
Recommended
Recommended
by 99% of customers
Sort by
Professional
Customer Service
Quality
Value
They had already moved us out of our home into the garage & bedrooms. They returned when the building work was finished. We found them helpful & efficient.
Christine, Norfolk
, work completed
Recommended
Professional
Customer Service
Quality
Value
They had already moved us out of our home into the garage & bedrooms. They returned when the building work was finished. We found them helpful & efficient.
Christine, Norfolk
, work completed
Recommended
Excellent, very professional.
Customer Service
Quality
Value
Hadley & Ottaway - very professional organisation, both before, during & after move. On the 2 day move the men were helpful & efficient, cheerful & careful - couldn't ask for more.
Judith, South Yorkshire
, work completed
Recommended
Highly recommended
Customer Service
Quality
Value
A brilliant job from start to finish. Have to mention the ladies in the office who have the best customer service skills that I have come across. First class removal experience.
Rachel, Suffolk
, work completed
Recommended
Great job, fast, efficient and nothing was too much trouble
Customer Service
Quality
Value
Arrived on time and made sure the carpets and front door were well protected. Were fast and efficient in moving all of our furniture into the lorry and were always happy to help or be patient as we were packing the final boxes. In our new home again they were fantastic, making sure everything was in the required rooms and not leaving until everything was put back together and we were happy. I would not hesitate in using Hadley & Ottaway again and would definitely recommend them to others. I was very grateful for the recommendation we had from a friend to use them in the first place!!
Sara D
, work completed
Recommended
Excellent removals
Customer Service
Quality
Value
The removal, three guys turned up at 7.30am they were polite, helpful and carefully wrapped our delicate goods. Excellent job from old property to new property first class service from first phone call to last box being delivered extremely helpful throughout.
Vic, Cumbria
, work completed
Recommended
Excellent service.
Customer Service
Quality
Value
Prompt and professional service from start to finish. Would highly recommend Hadley & Ottaway Ltd
Chris, South Yorkshire
, work completed
Recommended
I Have No Hesitation In Recommending
Customer Service
Quality
Value
We found them to be very helpful the removal men were very very good. Helpful would not let us do anything. We would recommend them without any bother.
Linda, West Midlands
, work completed
Recommended
Prompt and professional
Customer Service
Quality
Value
An efficient service, very responsive to our needs. Minimal number of broken items - castors on heavy woodwork equipment. Removal staff polite and caring.
Barbara, Derbyshire
, work completed
Recommended
Highly professional and careful.
Customer Service
Quality
Value
The four men who helped us move were friendly, professional and took considerable care with all our belongings. They were immensely prompt and very helpful. Would highly recommend H & O and in particular the four men who moved us! Thank you!
S, Norfolk
, work completed
Recommended
Highly recommended
Customer Service
Quality
Value
This was the second time I used them and from beginning to end Hadley and Ottaway did a brilliant job. They were efficient, friendly, and professional at everything. Nothing was too much trouble for them. The whole move was smooth and fast.
Susan, Norfolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
This is the second time we have used Hadley & Ottaway and we are happy to recommend them. They were not the cheapest quote we received but we were very pleased with the level of service we received. Staff all polite and obliging.
Which? Trusted Traders Consumer
, work completed
Recommended
House move Cambridge - York 3 days
Customer Service
Quality
Value
Pleasant office contacts. Very hard working team who packed efficiently & were ahead of schedule right through. Left Cambridge & arrived at York early so able to unload far more than expected on day 2. Office also rang 2 weeks later to arrange collection of boxes as had lorry passing York. All in all a good team effort.
Jean, North Yorkshire
, work completed
Recommended
Very professional
Customer Service
Quality
Value
From start to finish everything about this company was carried out with consideration for my situation (recently widowed) and total efficiency. I could not have asked for better service.
Maureen, North Humberside
, work completed
Recommended
Punctual, professional, proficient
Customer Service
Quality
Value
I have used this firm on a number of occasions and every time i have found them to be reliable and careful on every respect. I have recommended them in the past and will continue to do so.
Sheila, Norfolk
, work completed
Recommended
Efficient, courteous & helpful
Customer Service
Quality
Value
our move was several times delayed accommodated us each time without problem. They were always friendly, pleasant & extremely helpful. The removal tram arrived on time & worked carefully & efficiently packing spaces. Their unloading was the same. Pleasure to have around.
Jennifer, Norfolk
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
We had a very professional crew to move to our new house. They were very helpful & friendly. The move was a lot less stressful due to their help. Would definitely recommend them.
Which? Trusted Traders Consumer
, work completed
Recommended
Happily recommend
Customer Service
Quality
Value
As a lady on my own I found the team of Steve, Michael and Josh very helpful, patient and kind. I would happily recommend them to anybody.
Dianne, Norfolk
, work completed
Recommended
Great experience
Customer Service
Quality
Value
Hadley and Ottoway provided a great service. I chose them because we had an excellent service from them in the past and they didn't disappoint. They did a full pack and move across three days. They were punctual, friendly, efficient and great at following our guidance. They took the chaos all in their stride.
Which? Trusted Traders Consumer
, work completed
Recommended
Amazing staff
Customer Service
Quality
Value
Great customer service from every department. Arrived on time. Took great care with our belongings. Would highly recommend this very professional company.
Stuart, Norfolk
, work completed
Recommended
Professional and polite.
Customer Service
Quality
Value
Very professional and polite team. Items expertly packed and transported promptly. Overall, a good experience.
Max, Norfolk
, work completed
Recommended
Prompt, professional & courteous.
Customer Service
Quality
Value
We have used eight times in our married life of 51 years. We have never been disappointed with our removal contractors, but Hadley & Ottaway Ltd surpassed all the others with extremely high levels of prompt and professional service. I was also greatly impressed with the courtesy and good humour of the staff, both the removal operative and the office staff.
Roger, Norfolk
, work completed
Recommended
The service was exemplary
Customer Service
Quality
Value
From the arrival at 8:30am the service was exemplary. The move was carried out with ease and confidence. Nothing was too much trouble. They were very very kind and outstanding in their work. I was totally satisfied.
Gary, Cambridgeshire
, work completed
Recommended
Total satisfaction
Customer Service
Quality
Value
Friendly, prompt and extremely helpful.
John, Norfolk
, work completed
Recommended
My review
Customer Service
Quality
Value
Hadley & Ottaway exceeded my expectations.
Marian G, Norfolk
, work completed
Recommended