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Endorsed by Which?
Hadley & Ottaway Limited
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
What we do
Removals
- Home removals
- Storage services
- International removals
More Services
- office relocations
- piano specialist
- cambridge removals
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
357 reviews
Recommended
Recommended
by 99% of customers
Sort by
Very Happy!
Customer Service
Quality
Value
They moved us 250 miles. It was stressful buying the house but the move was easy. They did this over 3 days
Which? Trusted Traders Consumer
, work completed
Recommended
Professional and competitive
Customer Service
Quality
Value
All aspects of H&O service was carried out with great efficiency. The crew Jordan, Joe, Alex, Clive were highly efficient, polite and friendly. Our 3 day move was made as stress free as possible by this crew. We would highly recommend H&O the best removal company we have ever used.
Stephen, East Sussex
, work completed
Recommended
Brilliant in every way
Customer Service
Quality
Value
Very pleased, the men were helpful in every way. They were kind and cheerful and very careful with our furniture. Nothing was too much trouble. We would definitely have them again.
Victor, Norfolk
, work completed
Recommended
First Class Service
Customer Service
Quality
Value
Hadley and Ottaway, had an excellent name locally, for efficiency, speed, reliability & professional handling of everything involved in moving. We trusted local opinion & were not disappointed - quite the reverse.
Joyce, Oxfordshire
, work completed
Recommended
Couldn't be better
Customer Service
Quality
Value
The crew who packed and moved us were professional, prompt, courteous and efficient through 3 long days. Indeed after the move boxes and paper were collected promptly. Dealings with the company were straight forward. Highly recommended.
Mandy, West Sussex
, work completed
Recommended
My Review
Customer Service
Quality
Value
Prompt and professional
Charles, Northamptonshire
, work completed
Recommended
Excellent tidy work
Customer Service
Quality
Value
Went out of their way to help.
Ken, Norfolk
, work completed
Recommended
Quick, polite and professional
Customer Service
Quality
Value
Hadley and Ottaway arrived on time after a look around the property. The two men quickly packed our belongings into the van. At our new home every item was unpacked by the men including 20 large garden pots. Very good team, quick and polite. Would certainly recommend them.
Alan, Norfolk
, work completed
Recommended
Professional, yet personal service
Customer Service
Quality
Value
The service that Hadley an Ottaway gave us was of the highest quality - from booking, the office team to the completion of the removals. Every person that I met was professional and efficient, yet really seemed to care about my move.
Which? Trusted Traders Consumer
, work completed
Recommended
Prompt and Exceptional
Customer Service
Quality
Value
Cannot praise the crew highly enough. Nothing was too much trouble. Polite and very good.
Michael, Norfolk
, work completed
Recommended
First class
Customer Service
Quality
Value
Could not be faulted. Jolly removal men. Nothing too much trouble.
Susan, Norfolk
, work completed
Recommended
Helpful and friendly.
Customer Service
Quality
Value
Our move was over a long distance, but both the packing and the moving team dealt with all difficulties with good grace. They worked incredibly hard. We'd certainly recommend them to anyone wanting to move. Team in the office brilliant too.
Caroline, Lanarkshire
, work completed
Recommended
Very happy
Customer Service
Quality
Value
Professional, courteous, hardworking, careful. About all I could ask for from a removal company and Hadley & Ottaway were all of these things. Thoroughly recommend.
Philippa, Norfolk
, work completed
Recommended
My Review
Customer Service
Quality
Value
We ere very pleased with the removal men. All very good. Polite helpful and careful with our goods and property.
Wendy, Norfolk
, work completed
Recommended
Professional and efficient.
Customer Service
Quality
Value
They are a well respected local firm. I haven't moved house for 40+ years, so have no base for comparison. They were quick with first visit, assessment and quote. Packed everything for me most beautifully and stored it for 12 months. Staff were all polite and considerate, and great at problem solving.
Janet, Norfolk
, work completed
Recommended
Seamless service
Customer Service
Quality
Value
From beginning to end the service we received was exceptional. Professional and reliable team. Moving an office of 100 staff was slightly daunting but H & O were always on hand to help.
Kathryn, Norfolk
, work completed
Recommended
Professional, polite, perfect
Customer Service
Quality
Value
Everything I wanted. Painless!
Peter, Norfolk
, work completed
Recommended
Prompt & professional
Customer Service
Quality
Value
Every helpful and courteous, from office staff to removal chaps. Removal chaps happy to do as you wish, cheerful and polite. Worked very hard without many stops.
Kathy, Lincolnshire
, work completed
Recommended
My Review
Customer Service
Quality
Value
On time, cheerful staff. Reliable in every way.
Stephen Ellis, Norfolk
, work completed
Recommended
House removals? Fabulous!
Customer Service
Quality
Value
Brilliant job, men worked so hard for us packing whole house & moving us, Nothing too much trouble. All so polite and helpful. Made as stressful time so much move manageable. Thank you!
Stephen, Norfolk
, work completed
Recommended
Fantastic job - polite and hardworking
Customer Service
Quality
Value
Good communication. Turned up on time. Worked professionally and quickly throughout the day.
Owen, Norfolk
, work completed
Recommended
Excellent and friendly
Customer Service
Quality
Value
All members of staff were helpful and professional during a stressful month of moving twice for us.
Heather, Norfolk
, work completed
Recommended
Excellent Job
Customer Service
Quality
Value
The team at Hadley & Ottaway were friendly, helpful & professional. They made the whole move run smoothly and easily, without stress or worry. I could not recommend them highly enough and they were worth every penny paid.
Joanne, Essex
, work completed
Recommended
Moving Made Easy
Customer Service
Quality
Value
Hadley and Ottaway carried out our move from Kent to Norfolk over two days. Martin, Jordan and Ashley worked exceptionally hard in packing, loading, transporting and unloading our possessions including some very heavy items. Throughout they remained cheerful and professional to ensure our move went smoothly. I cannot recommend them highly enough!
Which? Trusted Traders Consumer
, work completed
Recommended
Top Notch
Customer Service
Quality
Value
From start to finish this was a professional job. Admin were friendly and helpful. The move team were all great and got us moved with the minimum of fuss/stress.
Paul, Cheshire
, work completed
Recommended