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Hadley & Ottaway Limited

4.9

357 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
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Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

MARCH 2025

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals

  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
357 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended

Recommended

by 99% of customers
Sort by
Simply fabulous!
Customer Service
Quality
Value
The first time ever that I had to manage a house move single-handedly, and I was dreading it. I needn't have, the service provided by the team was absolutely first class from start to end of the two days it took. Book them, you won't regret it.
Lisa, Norfolk Posted on 12/12/2016 , work completed 12/12/2016
Recommended
Excellent job
Customer Service
Quality
Value
All staff cheerful, friendly and professional. Arrived early, helped wrap a few things that I had omitted. Job complete by mid afternoon. Couldn't have done better.
Peta, Suffolk Posted on 31/01/2018 , work completed 31/01/2018
Recommended
Good job
Customer Service
Quality
Value
The removers did a very good job, despite very wet weather conditions and difficult access. At the end of the day they ensured we were happy with where they had put the furniture offering to move anything that was not right. Staff were pleasant and efficient.
Denise, Norfolk Posted on 16/09/2016 , work completed 16/09/2016
Recommended
Excellent service
Customer Service
Quality
Value
Good provision of packing cartons at the right time. Very good wading of the van over the two days. Prompt arrival at new home, prompt collection of emptied packing cartons, very good value for money.
Anthony, Cambridgeshire Posted on 15/11/2017 , work completed 15/11/2017
Recommended
Prompt - disappointing overall
Customer Service
Quality
Value
Arrived on time, pleasant team helpful. However, the quote stated that our furniture would be wrapped to protect against damage. It wasn't!! On the whole, the job was finished on time, but we discovered damage to the front of my yew side board which cannot be covered up as it is a gouge.
Helen, Norfolk Posted on 09/12/2015 , work completed 09/12/2015
Recommended
Trustworthy + reliable
Customer Service
Quality
Value
All property was packed ensuring safe removals. They were very careful not to mark the new carpets on delivery. - Only one comment was about collection of boxes, I was given a time window of 1500-1800hours with no apology. Fortunately we did not have another appointment to keep so was at home at the time.
Jo, Norfolk Posted on 05/12/2016 , work completed 05/12/2016
Recommended
Excellent overall service
Customer Service
Quality
Value
Initial impressions were that the move had been completed in a 1st class manner! Minor issues developed subsequently whereby items had been packed loosely e.g. boxes of screws in garage.
Which? Trusted Traders Consumer Posted on 02/03/2017 , work completed 02/03/2017
Recommended
Piano Damage
Customer Service
Quality
Value
We had you move house for us, the general service was good but the Piano was not correctly wrapped as we were told it was going to be and was damaged during the move. A grandfather clock was also damaged. We see the clock fall over and the staff admitted this. They have not admitted to damaging the Piano so I can't even get the insurance to pay for the damage. I will be pursuing a claim through the courts if need be but this is not my prefered choice.
Customer in Norfolk Posted on 03/05/2022 , work completed 11/03/2022
The trader replied (on 09/05/2022)
I am presently away from the office but am aware that our crew did confirm that whilst doing the move they did have an accident which resulted in damage to a grandfather clock which I apologise for and understand that this is being dealt with for you with our insurers. With regards the piano I understand that the crew were not aware of any damage when they left the property but I will get a manager to interview them again. I am sorry you feel we have let you down as it is very rare for us to be in this position.
The weakest link
Customer Service
Quality
Value
A business is only as good as its weakest team of operatives . On our removal day we experienced the most appalling service from this company. Moving home is regarded as one of life's most stressful events and the low standard of service we experienced from this companies operatives just had to be seen to be believed. We are well past the date of the actual removal but some of the consequences will remain with us long term and the management team showed little concern at all. We complained to WHICH and they sent us a form relating to a construction project! That says a lot about them too.
Customer in Cambridgeshire Posted on 08/03/2023 , work completed 16/01/2023
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029 2267 0040
Mon–Fri: 9:00–17:00
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.