Hammonds Furniture Ltd

Drawers on the Radley range appear to be 28cm deep. Only becomes apparent on installation the usable depth is only 13cm (the sides and backs of the drawer are more than 10cm lower than the front). When questioned I was told I should have asked. I did ask. I was told they were deep. 13cm is NOT deep. As the disconnect between the appearance of the front and the sides/back is so great, Hammonds should have made more of an effort to avoid mis-selling. There were no pictures of the drawers in an open position, none of the detailed design documents showed the lack of match-up between front and sides. It's a huge waste of space (nearly half the depth of each drawer is not usable). If this information was made available at the point of sale or survey I would have been able to change drawers. As it is, I'm now stuck with having to make drawer sides for 4 drawers - and I'm being chased for payment. I'll end up out-of pocket for something that should have been avoided. I've been speaking to customer services for over a week now and on the day the final payment is due is when she tells me she can't compensate. Which does not seem like a coincidence. I've got to pay 10% of the total amount due - and I'll need to spend probably about that getting a work-around to make the drawers as deep as they were supposed to be. Installer was lovely, customer service unhelpful but polite. The items we have, the rest of the unit, look lovely and is neat and well-finished. Edit: Despite phone calls expressing my issues over the period from 12 Nov to 21 Nov, finally being told the person I was speaking to at Hammonds wasn’t able to resolve the issue, I wrote a formal complaint email to customer services on Thursday 21 Nov. I haven’t had any response beyond acknowledging receipt on Friday 22 Nov. I submitted this review on 27 Nov and within a matter of hours of publication, Hammonds replied to the review purporting to be interested in resolving my complaint. The disconnect between how Hammonds treat customers and how Hammonds want to look like they treat customers, is quite extreme. All I want now is to not pay the remaining amount of money. This won’t resolve the mis-selling of the drawers but will give me some funds to try to make the storage I have less pitifully small.