outstanding customer service
Super quick service from initial conversation regarding broken key in lock, Nick the locksmith turned up within 20 mins and resolved the issue. Then again, very efficient service when replacing the worn lock a couple of days later. He had a sensitive, calm manner when in the house with my elderly mum, ensuring she could turn the lock, even coming back to the house to reassure her. Also had a great experience with Elizabeth in the office who kept me informed of timing and feedback so I could again reassure mum. Just an overall pleasure to have this firm, the work was excellent and the people could not have provided a better, more sensitive and competent service.
Customer in Lancashire
Posted on 10/11/2025
(Reviewer did not use service)
Recommended
Car key programming
With Mercedes Benz now not able or willing to code Smart car keys (for older cars at least) I went to Harford's. What a great experience! The extra key was programmed in about 5 minutes and cost about 1/5th of the MB price. Absolutely great service. 12 out of 10 !!!
Customer in West Yorkshire
Posted on 08/09/2025
, work completed 08/09/2025
Recommended
Fantastic customer service
I had an issue with my house alarm going off all the time for no apparent reason. We did not have the alarm installed; it was inherited when we bought the house and we had no instructions. I contacted Harfords to see if they could talk me through how to turn off the alarm. I got a call back the next day and an engineer came out that morning and sorted out the issue straight away What great customer service, especially considering I wasn't even the customer who had the alarm installed. I was very impressed by how helpful Harfords were
Customer in West Yorkshire
Posted on 24/06/2025
, work completed 23/06/2025
Recommended
Excellent customer service
After consulting with and being informed by a national key company (via my car insurance - Saga) that my car key could not be replaced/ cut (even though I had a blank), I contacted Harfords in Dewsbury. The key blank (theirs - yes they had them in stock) was cut and the job checked to completion within five minutes. (My insurers had taken more then 48 hours to inform me they couldn’t do it). The front of house workshop is impressive, with lots of high end digital and manual key cutting machines, all the work being completed in front of me. The staff of the place were friendly, knowledgeable and professional. The price charged an absolute bargain & I cannot recommend this company enough. While I was in the shop I witnessed two other customers who were equally impressed, their key woes being addressed/ sorted - again for very agreeable/ affordable prices. I’ve added this company to my ‘go to’ in respect of car keys and will be calling them if any of my house locks or the security system needs sorting. I wholly recommend Harfords - 10/10 on all counts.
Customer in West Yorkshire
Posted on 11/12/2024
, work completed 11/12/2024
Recommended
Excellent Service
I needed a new door lock urgently. Harford’s Security were brilliant. Despite being busy they went out of their way to fit in my request and came out that afternoon. First class service. I could not recommend them highly enough.
Customer in West Yorkshire
Posted on 04/06/2024
, work completed 03/06/2024
Recommended
5* Service
Contacted Hartford Security, as my key was jammed in the door lock. Spoke to Mike who arranged to call the next day. He found that something was caught in the mechanism, he left (leaving the door secure) and returned the next day with a new lock and mechanism. I would have no hesitation in recommending/using Hartford Security in the future
Customer in West Yorkshire
Posted on 25/01/2024
, work completed 30/11/2023
Recommended
Confident choice
Friendly, professional, quick and conscientious... four-point locking front door that closed but wouldn't lock. He immediately understood the problem and acknowledged when I asked, that it wasn't a simple 2-second fix. Having completed the repair, he then sensitively (ensuring understanding without patronising) explained what he'd done and how... so that I could make adjustments if needed in the future. Amazing, and the door closed more smoothly than I ever remember, even when new. Would recommend absolutely to anyone.
Murray in West Yorkshire
Posted on 28/12/2021
, work completed 22/12/2021
Recommended
Great Local Service
Our 6 month old lock failed in our aluminium door and when the original installers could not help Harfords Security stepped in and sorted it out with a friendly quick service and at a very reasonable price. Nicholas who came out was on time, polite and friendly and took time to explain our lock and door system. He even went to the trouble of checking the door alignment even though he had not supplied it. We 1st used Harfords security 30 years ago and it is gratifying to know that they are still a well run local firm providing a superb service. Very highly recommended. Thanks to you all for your service.
Customer in West Yorkshire
Posted on 03/12/2021
, work completed 03/12/2021
Recommended
Cheerful
Spoke to the company on the phone (which I got out of yellow pages) about my concern with the lock on the front door. They came, he was so cheerful, put me at ease straight away. The lock was broken so a new one was put in, no problem. Excellent work done in no time. A very very happy customer. Thankful.
Jean, West Yorkshire
Posted on 06/05/2020
, work completed 01/05/2020
Recommended
Prompt & professional!
Mick was very patient. I did get confused (I am 72 years of age) with the business of opening & closing doors. Mick did a great job, talked me into using my new door locks! He did a great job! (Fitting new locks).
Paul, West Yorkshire
Posted on 19/03/2020
, work completed 19/03/2020
Recommended
Quick response excellent work
I chose Harfords because they are local and have been around for many years. I called them in after I lost a bunch of keys and needed 2 new locks and keys for 2 others. The engineer (Mick) arrived early and completed the work quickly and efficiently at a very reasonable cost, which we had been advised of in advance. I would happily recommend Harfords to others.
Customer in West Yorkshire
Posted on 12/03/2020
, work completed 11/03/2020
Recommended
Helpful, efficient, cost effective, 5 star service
We asked for quotes on 3 locksmith jobs, a lock on the front door, a faulty porch door and an upstairs window. We expected to be sold at least 2 new and probably expensive locks. The locksmith arrived promptly. He serviced and repaired the front door lock, saving us a lot of money. He offered to repair the porch lock but we decided to replace the lock for something stronger; he gave us all the options and put us under no pressure about what to choose. He offered to check our other locks and serviced them as well. He also showed us how to carry out this maintenance work ourselves in the future. He examined the window lock and advised we called out "a window man" as the glass needed to be removed to effect a repair. He could do this but a "window man" would be quicker. As the window is not a security hazard, we took his advice. At the end the cost was extremely reasonable. He was friendly, very helpful and cleared up after himself. Highly Recommended.
Customer in West Yorkshire
Posted on 27/02/2020
, work completed 19/02/2020
Recommended
My review
Striped down my door lock, identified the problem and replaced the faulty parts. His attitude was first class from start to finish. I would certainly recommend him to any of my family or friends without hesitation.
Allen, West Yorkshire
Posted on 11/02/2020
, work completed 11/02/2020
Recommended
Good advice and excellent service, on time and in budget
We wanted advice on extra security for an existing patio door. We thought we knew what we wanted, but we were guided to a better, cleaner and more secure solution. In addition, we were advised on a potential upgrade for another door. All the work was carried out efficiently and we are happy to recommend this customer-focused, long-established firm. Thank you Mick!
Flipper
Posted on 14/01/2020
, work completed 14/01/2020
Recommended
Sorting out botched attempts at making front door nightlatch lock and door entry system work
Following items fitted 3 years ago by another company and worked reliably until earlier this year: ERA nightlatch, Comelit Video Door Entry System, electrical latch release operated remotely from 4 flats, Paxton Fob facility. Problems started about 6 months ago and various botched attempts (including by another locksmith) since then made matters worse. Mick demonstrated all the hallmarks of a competent professional: turned up on time, knowledgeable, experienced, listened to and understood the customer, methodical, thorough, resourceful - and all this at a reasonable cost. Result was completely satisfactory.
Customer in North Yorkshire
Posted on 09/01/2020
, work completed 03/01/2020
Recommended
Locksmith - professional.
Very fast, reliable and professional service. No nonsense, no excess charges, trustworthy.
Adela, West Yorkshire
Posted on 19/11/2019
, work completed 19/11/2019
Recommended
well done
Alexandra, West Yorkshire
Posted on 31/10/2019
, work completed 31/10/2019
Recommended
Excellent service
Was called to frozen lock on UPVC door. Very knowledgeable about locks and doors etc. Managed to unfreeze the lock and used spray to lubricate the cylinder. Lots of useful information given regarding future security & access to new mechanisms. Very personable and friendly. Excellent service and very pleased with outcome.
Janet, West Yorkshire
Posted on 21/10/2019
, work completed 21/10/2019
Recommended
My review
Punctual, polite, practical.
Stephen, West Yorkshire
Posted on 18/10/2019
, work completed 18/10/2019
Recommended
Both professional and prompt (friendly)
Excellent. Professional advice given from a total expert in the Locksmith Trade. Friendly Locksmith that knew exactly how the job needed to be done, quickly and efficiently. I would recommend this company to anyone!
Laura, West Yorkshire
Posted on 15/10/2019
, work completed 15/10/2019
Recommended
Excellent service
I was very happy when the man came straight away. He soon fixed the garage door. Also, I had a better lock put on my house door. He was friendly and polite and did a good job.
Barbara, West Yorkshire
Posted on 26/09/2019
, work completed 26/09/2019
Recommended
Change cylinder lock.
Fast efficient service. Very helpful and explained everything in detail.
Catherine, West Yorkshire
Posted on 24/09/2019
, work completed 24/09/2019
Recommended
Professional & caring
I spent time looking for a local locksmith. This one didn't disappoint. Outstanding service from start to finish with very knowledgeable advice & no pressure to buy.
Tahir, West Yorkshire
Posted on 13/09/2019
, work completed 13/09/2019
Recommended
Friendly and professional
Harford's were very helpful, polite and punctual. You feel you can trust them.
Jane, West Yorkshire
Posted on 02/09/2019
, work completed 02/09/2019
Recommended
Great service
Fitter turned up promptly, assessed what we needed, talked us through the options and then collected what was needed and fitted the goods. Nothing was too much trouble! Great service with peace of mind.
Nicholas, West Yorkshire
Posted on 23/08/2019
, work completed 23/08/2019
Recommended