Excellent customer service
After consulting with and being informed by a national key company (via my car insurance - Saga) that my car key could not be replaced/ cut (even though I had a blank), I contacted Harfords in Dewsbury. The key blank (theirs - yes they had them in stock) was cut and the job checked to completion within five minutes. (My insurers had taken more then 48 hours to inform me they couldn’t do it). The front of house workshop is impressive, with lots of high end digital and manual key cutting machines, all the work being completed in front of me. The staff of the place were friendly, knowledgeable and professional. The price charged an absolute bargain & I cannot recommend this company enough. While I was in the shop I witnessed two other customers who were equally impressed, their key woes being addressed/ sorted - again for very agreeable/ affordable prices. I’ve added this company to my ‘go to’ in respect of car keys and will be calling them if any of my house locks or the security system needs sorting. I wholly recommend Harfords - 10/10 on all counts.
Customer in West Yorkshire
Posted on 11/12/2024
, work completed 11/12/2024
Recommended
Excellent Service
I needed a new door lock urgently. Harford’s Security were brilliant. Despite being busy they went out of their way to fit in my request and came out that afternoon. First class service. I could not recommend them highly enough.
Customer in West Yorkshire
Posted on 04/06/2024
, work completed 03/06/2024
Recommended
5* Service
Contacted Hartford Security, as my key was jammed in the door lock. Spoke to Mike who arranged to call the next day. He found that something was caught in the mechanism, he left (leaving the door secure) and returned the next day with a new lock and mechanism. I would have no hesitation in recommending/using Hartford Security in the future
Customer in West Yorkshire
Posted on 25/01/2024
, work completed 30/11/2023
Recommended
Confident choice
Friendly, professional, quick and conscientious... four-point locking front door that closed but wouldn't lock. He immediately understood the problem and acknowledged when I asked, that it wasn't a simple 2-second fix. Having completed the repair, he then sensitively (ensuring understanding without patronising) explained what he'd done and how... so that I could make adjustments if needed in the future. Amazing, and the door closed more smoothly than I ever remember, even when new. Would recommend absolutely to anyone.
Murray in West Yorkshire
Posted on 28/12/2021
, work completed 22/12/2021
Recommended
Great Local Service
Our 6 month old lock failed in our aluminium door and when the original installers could not help Harfords Security stepped in and sorted it out with a friendly quick service and at a very reasonable price. Nicholas who came out was on time, polite and friendly and took time to explain our lock and door system. He even went to the trouble of checking the door alignment even though he had not supplied it. We 1st used Harfords security 30 years ago and it is gratifying to know that they are still a well run local firm providing a superb service. Very highly recommended. Thanks to you all for your service.
Customer in West Yorkshire
Posted on 03/12/2021
, work completed 03/12/2021
Recommended
Cheerful
Spoke to the company on the phone (which I got out of yellow pages) about my concern with the lock on the front door. They came, he was so cheerful, put me at ease straight away. The lock was broken so a new one was put in, no problem. Excellent work done in no time. A very very happy customer. Thankful.
Jean, West Yorkshire
Posted on 06/05/2020
, work completed 01/05/2020
Recommended
Prompt & professional!
Mick was very patient. I did get confused (I am 72 years of age) with the business of opening & closing doors. Mick did a great job, talked me into using my new door locks! He did a great job! (Fitting new locks).
Paul, West Yorkshire
Posted on 19/03/2020
, work completed 19/03/2020
Recommended
Quick response excellent work
I chose Harfords because they are local and have been around for many years. I called them in after I lost a bunch of keys and needed 2 new locks and keys for 2 others. The engineer (Mick) arrived early and completed the work quickly and efficiently at a very reasonable cost, which we had been advised of in advance. I would happily recommend Harfords to others.
Customer in West Yorkshire
Posted on 12/03/2020
, work completed 11/03/2020
Recommended
Helpful, efficient, cost effective, 5 star service
We asked for quotes on 3 locksmith jobs, a lock on the front door, a faulty porch door and an upstairs window. We expected to be sold at least 2 new and probably expensive locks. The locksmith arrived promptly. He serviced and repaired the front door lock, saving us a lot of money. He offered to repair the porch lock but we decided to replace the lock for something stronger; he gave us all the options and put us under no pressure about what to choose. He offered to check our other locks and serviced them as well. He also showed us how to carry out this maintenance work ourselves in the future. He examined the window lock and advised we called out "a window man" as the glass needed to be removed to effect a repair. He could do this but a "window man" would be quicker. As the window is not a security hazard, we took his advice. At the end the cost was extremely reasonable. He was friendly, very helpful and cleared up after himself. Highly Recommended.
Customer in West Yorkshire
Posted on 27/02/2020
, work completed 19/02/2020
Recommended
My review
Striped down my door lock, identified the problem and replaced the faulty parts. His attitude was first class from start to finish. I would certainly recommend him to any of my family or friends without hesitation.
Allen, West Yorkshire
Posted on 11/02/2020
, work completed 11/02/2020
Recommended
Good advice and excellent service, on time and in budget
We wanted advice on extra security for an existing patio door. We thought we knew what we wanted, but we were guided to a better, cleaner and more secure solution. In addition, we were advised on a potential upgrade for another door. All the work was carried out efficiently and we are happy to recommend this customer-focused, long-established firm. Thank you Mick!
Flipper
Posted on 14/01/2020
, work completed 14/01/2020
Recommended
Sorting out botched attempts at making front door nightlatch lock and door entry system work
Following items fitted 3 years ago by another company and worked reliably until earlier this year: ERA nightlatch, Comelit Video Door Entry System, electrical latch release operated remotely from 4 flats, Paxton Fob facility. Problems started about 6 months ago and various botched attempts (including by another locksmith) since then made matters worse. Mick demonstrated all the hallmarks of a competent professional: turned up on time, knowledgeable, experienced, listened to and understood the customer, methodical, thorough, resourceful - and all this at a reasonable cost. Result was completely satisfactory.
Customer in North Yorkshire
Posted on 09/01/2020
, work completed 03/01/2020
Recommended
Locksmith - professional.
Very fast, reliable and professional service. No nonsense, no excess charges, trustworthy.
Adela, West Yorkshire
Posted on 19/11/2019
, work completed 19/11/2019
Recommended
well done
Alexandra, West Yorkshire
Posted on 31/10/2019
, work completed 31/10/2019
Recommended
Excellent service
Was called to frozen lock on UPVC door. Very knowledgeable about locks and doors etc. Managed to unfreeze the lock and used spray to lubricate the cylinder. Lots of useful information given regarding future security & access to new mechanisms. Very personable and friendly. Excellent service and very pleased with outcome.
Janet, West Yorkshire
Posted on 21/10/2019
, work completed 21/10/2019
Recommended
My review
Punctual, polite, practical.
Stephen, West Yorkshire
Posted on 18/10/2019
, work completed 18/10/2019
Recommended
Both professional and prompt (friendly)
Excellent. Professional advice given from a total expert in the Locksmith Trade. Friendly Locksmith that knew exactly how the job needed to be done, quickly and efficiently. I would recommend this company to anyone!
Laura, West Yorkshire
Posted on 15/10/2019
, work completed 15/10/2019
Recommended
Excellent service
I was very happy when the man came straight away. He soon fixed the garage door. Also, I had a better lock put on my house door. He was friendly and polite and did a good job.
Barbara, West Yorkshire
Posted on 26/09/2019
, work completed 26/09/2019
Recommended
Change cylinder lock.
Fast efficient service. Very helpful and explained everything in detail.
Catherine, West Yorkshire
Posted on 24/09/2019
, work completed 24/09/2019
Recommended
Professional & caring
I spent time looking for a local locksmith. This one didn't disappoint. Outstanding service from start to finish with very knowledgeable advice & no pressure to buy.
Tahir, West Yorkshire
Posted on 13/09/2019
, work completed 13/09/2019
Recommended
Friendly and professional
Harford's were very helpful, polite and punctual. You feel you can trust them.
Jane, West Yorkshire
Posted on 02/09/2019
, work completed 02/09/2019
Recommended
Great service
Fitter turned up promptly, assessed what we needed, talked us through the options and then collected what was needed and fitted the goods. Nothing was too much trouble! Great service with peace of mind.
Nicholas, West Yorkshire
Posted on 23/08/2019
, work completed 23/08/2019
Recommended
Great service
Very prompt, great service & very helpful in explaining how we can maintain our locks. Would recommend our locks. Would recommend Mick to anyone needing this service.
David, West Yorkshire
Posted on 15/07/2019
, work completed 15/07/2019
Recommended
replacement locks
Appreciated I was travelling long way to arrange this for my elderly sister. Arrived in good time, quick efficient friendly and patient with older person. Done to agreed budget on schedule. Could not fault the service and consideration shown. Would recommend without hesitation.
Adamson, North Yorkshire
Posted on 11/06/2019
, work completed 05/06/2019
Recommended
Prompt and professional
Locksmith arrived on time to fit a lock in my front door. It was fitted to schedule and the budget. The locksmith who was called Mick was very helpful the whole time. Explained everything to me about the lock and how to maintain it. Gave me a leaflet on the lock he'd fitted. Watched me lock and unlock the door from inside and outside. Oiled the lock and door hinges. Said I could ring if I had any problems. Overall 100 percent satisfied.
Susan, West Yorkshire
Posted on 10/04/2019
, work completed 10/04/2019
Recommended
A secure service.
We contacted Harford's Security Ltd about a replacement cylinder lock for our front door. Costs were agreed and a home visit arranged with Mick. During Micks visit he explained and showed us the inadequacy of our existing lock, and the better security technology and design of the new lock and gave us valuable information. Mick had a nice manner and communicated clearly with us. We are very happy with the service. We will certainly consult Harford's for our future door security needs.
David, West Yorkshire
Posted on 18/02/2019
, work completed 18/02/2019
Recommended
Prompt and professional
New alarm, PIRs, exterior boxes. Mick attended initially and discussed various security options for our consideration. The fitter arrived on date and time as agreed, and worked diligently. Very clean and tidy workmanship. Considerate of trying to put the new PIRs where the old ones had been if possible; and didn't cause any damage to decorations if this wasn't possible. Helpfully went through the details of the alarm when the fitting was complete and advised us to call if we have any issues. We'll definitely be using Harford's Security for additional work in the near future.
Customer in West Yorkshire
Posted on 04/02/2019
, work completed 04/02/2019
Recommended
Highly satisfied.
The engineer was efficient and friendly. He explained what he was doing and why. He came on the day we reported the problem, and at the time promised. We have used this company before, always good service.
Pamela, West Yorkshire
Posted on 04/02/2019
, work completed 04/02/2019
Recommended
Excellent job
Rang and told them what problem we had. After half and hour they came. Very friendly, repaired our door handle. They didn't try to so anything like say we needed a new lock. Very impressed, efficient and honest.
Mark, West Yorkshire
Posted on 01/02/2019
, work completed 01/02/2019
Recommended
Excellent job
A very courteous, efficient service. The workman came on time did an excellent job and gave me some advice on security matters which I greatly appreciated. Harfords is a firm you can trust.
Irene, West Yorkshire
Posted on 04/01/2019
, work completed 04/01/2019
Recommended
Excellent job.
Mick attended promptly and performed an excellent repair/replacement job with no visible damage to the book. I'd have no hesitation in recommending this firm. Excellent job at reasonable cost.
Roger, West Yorkshire
Posted on 12/12/2018
, work completed 12/12/2018
Recommended
Excellent, prompt and efficient
We received a visit within one hour of our call for a seized up lock. The engineer stripped down and cleaned the door mechanism. He fully explained the options and prices for the job. A new lock was installed quickly and efficiently. We would have no hesitation in recommending Harfords for a job well done.
Gordon, West Yorkshire
Posted on 10/10/2018
, work completed 10/10/2018
Recommended
Which? Trusted Traders Consumer
Posted on 14/09/2018
, work completed 14/09/2018
Recommended
Great job.
Efficient, friendly, personal and professional.
Jonathan, West Yorkshire
Posted on 13/09/2018
, work completed 13/09/2018
Recommended
Long time customer
We were new to the area and Harford's were recommended by a policeman (probably off the record because they aren't really supposed to do this) after some break ins twenty years ago. Can't recommend them highly enough. Good quality installation, very tidy and efficient about their work, thoroughly nice with it and very knowledgeable. Always respond to problems promptly - though we haven't had many and when a burglary happens, they don't get far and they'll gather the CCTV evidence for you. Fantastic!
Wainwright
Posted on 09/09/2018
, work completed 09/09/2018
Recommended
Very helpful
Clean and tidy in appearance. Very polite and explained everything we needed to know and was very helpful.
Andrew, West Yorkshire
Posted on 02/07/2018
, work completed 02/07/2018
Recommended
Excellent job
Very prompt and efficient service. Work carried out to a high standard. Explanations very clear and overall extremely happy with every aspect.
Margaret, West Yorkshire
Posted on 26/06/2018
, work completed 26/06/2018
Recommended
Good Work
Turned up on time explained what we could do & gave time for us to decide what we wanted. Came back when job to be done on time given, was clean & tidy.
David, West Yorkshire
Posted on 08/05/2018
, work completed 08/05/2018
Recommended
Great Job
Had a broken mechanism in a UPVC door. Mick got the door open, changed the mechanism, fitted a high security cylinder and re balanced the door hinges. A very professional service.
Keirnan, West Yorkshire
Posted on 26/04/2018
, work completed 26/04/2018
Recommended
Prompt and efficient.
Although cost was more than expected, as whole system needed replacing as previous installer at fault. Technician went out of his way to obtain replacement, advised us on a better lock to install. Very efficient and knowledgeable.
C, West Yorkshire
Posted on 18/04/2018
, work completed 18/04/2018
Recommended
Excellent job
Prompt professional service with a smile. Caring sympathetic manner.
Susan, West Yorkshire
Posted on 16/04/2018
, work completed 16/04/2018
Recommended
An Excellent Locksmith
Mick did a great job. Punctual, honest & gave excellent advice about security.
Richard, West Yorkshire
Posted on 09/04/2018
, work completed 09/04/2018
Recommended
An Excellent Locksmith
Mick did a great job. Punctual, honest & gave excellent advice about security.
Richard, West Yorkshire
Posted on 09/04/2018
, work completed 09/04/2018
Recommended
Expert & Excellent
Hartford's are knowledgeable, helpful and trustworthy. I wouldn't hesitate to recommend them.
Helen, West Yorkshire
Posted on 09/01/2018
, work completed 09/01/2018
Recommended
Good Job
Replacement door locks fitted within 4 hours of my first contact with Harfords. Installer was personable and gave good advice (not pushy) and fitted the locks.
John, West Yorkshire
Posted on 12/12/2017
, work completed 12/12/2017
Recommended
Jolly good job
They changed four locks for us. It was a quick and easy job but the fitter was happy to spend time with us explaining about our security concerns. There was no pressure to go ahead with the work for which he quoted but it was a fair price and he was able to do the job there and then. Overall we were very happy.
Tony, West Yorkshire
Posted on 01/12/2017
, work completed 01/12/2017
Recommended
Excellent service
Prompt service, very efficient and explained how the new look met high security standards. Very pleasant manner, very good job done by this tradesman.
John, West Yorkshire
Posted on 17/11/2017
, work completed 17/11/2017
Recommended
Did a great job
We contacted the above firm following a crime prevention talk. They were professional from start to finish and attended on time. Mike explained in details the options available. We went for the best option and he fitted new locks to both ow external doors we would recommend the firm to everybody.
Robert, West Yorkshire
Posted on 07/11/2017
, work completed 07/11/2017
Recommended
Very prompt
Came in the morning to discuss our requirements. Returned in the afternoon to do the job. Both on time. Can't ask anymore.
David G, West Yorkshire
Posted on 02/11/2017
, work completed 02/11/2017
Recommended
Prompt and Professional
Same day service. Prompt, professional, friendly engineer.
Philippa, West Yorkshire
Posted on 31/10/2017
, work completed 31/10/2017
Recommended
Knowledgeable and Efficient
Very informative about the different types of locks. Quick, efficient work.
Christine, West Yorkshire
Posted on 13/10/2017
, work completed 13/10/2017
Recommended
Honest and reliable
Would definitely use them again. They arrived promptly and completed the job very quickly.
Margaret, West Yorkshire
Posted on 09/10/2017
, work completed 09/10/2017
Recommended
Very helpful and yet professional
The trader was very helpful, explained everything very clearly and yet not in technical jargon. Very professional and also workmanlike. First class service
John Fairless
Posted on 11/09/2017
, work completed 11/09/2017
Recommended
1st Class Service
I cannot recommend Harford's Security highly enough. Having needed an emergency call out they came very quickly (despite it being late at night) and sorted me out with a new lock in no time at all. Service was exceptional and work was carried out to extremely high standards. Staff were very knowledgeable and trustworthy. Would not hesitate to use them again.
Alison Houlker
Posted on 03/09/2017
, work completed 03/09/2017
Recommended
Very professional
Mick from Harfords Security was very helpful with my lock problems. Talked through the options & gave some guidance but allowed me to make final decision. All work done very efficiently.
Matthew, West Yorkshire
Posted on 22/08/2017
, work completed 22/08/2017
Recommended
Top Notch
He very quickly sorted the job (change 2 door locks) and explained how to maintain them (spray silicon oil). He offered to tighten my loose door handle (I declined since I've got the required tool) he was very friendly and spoke about his work with great enthusiasm.
Anonymous
Posted on 11/08/2017
, work completed 11/08/2017
Recommended
Brilliant - efficient
The locksmith met me at the exact time he said he would as this was a tenanted property and the tenant was away at work. He said he would be their 3pm and he arrived at the same time as me, at 3pm.
Happy Customer
Posted on 04/08/2017
, work completed 04/08/2017
Recommended
Brilliant job.
Very professional workman. Very punctual. Job done quickly and neatly. Would recommend strongly.
Grace, West Yorkshire
Posted on 01/08/2017
, work completed 01/08/2017
Recommended
Fantastic!
Mick came within 15 mins of my phone call. Explained what needed doing and got on with it. Friendly, professional, knowledgeable and quick. Excellent value for money.
Elizabeth, West Yorkshire
Posted on 18/07/2017
, work completed 18/07/2017
Recommended
Very efficient
Mick, the gentleman from Harford's came to sort my back door lock out - he explained what had happened to the door and lock and made it work properly. Very professional and friendly. I would be pleased to recommend Harford's.
Susan, West Yorkshire
Posted on 29/06/2017
, work completed 29/06/2017
Recommended
Brilliant Service as ever
We have used Harfords several times previously for new locks etc & again this morning for a lock jammed on a back door & a problem with the handle - they were once again superb, coming very promptly and did a great job for us. We wouldn't hesitate to recommend them. Thank you so much Harfords, what a great business!
Claire Ashton
Posted on 26/06/2017
, work completed 26/06/2017
Recommended
Brilliant job done
Very prompt. Explained very clearly the problem's cause and how it needed fixing. Over and above - checked 2 further external doors (the original job was to unlock and resolve the inability to use an outside door). Got on with the job. Polite and professional throughout. No qualms in recommending this company at all.
Susan, West Yorkshire
Posted on 16/06/2017
, work completed 16/06/2017
Recommended
Excellent brilliant job.
Highly recommended, good knowledge of products and advice.
Which? Trusted Traders Consumer
Posted on 09/06/2017
, work completed 09/06/2017
Recommended
Prompt and professional
Did a great job and worked on till finished. We are extremely happy with the end product.
J, West Yorkshire
Posted on 18/05/2017
, work completed 18/05/2017
Recommended
Fantastic job
Very knowledgeable, efficient and friendly service. Fitted all 4 locks and gave superior product knowledge. No waiting for an appointment as they were able to come out the same day & fit new locks. Would definitely recommend.
Nanette, West Yorkshire
Posted on 10/05/2017
, work completed 10/05/2017
Recommended
Excellent service
Excellent service from a knowledgeable employee of Harford's Security Ltd.
Graham, West Yorkshire
Posted on 02/05/2017
, work completed 02/05/2017
Recommended
Professional job
Very quick response! Identified the problem & explained all options available. Got my patio door working again within the hour including changing barrel. All completed at a reasonable price.
Ian, West Yorkshire
Posted on 24/04/2017
, work completed 24/04/2017
Recommended
Great service
Prompt response - turned up within the hour after initial phone call. Professional and trustworthy. Would definitely use again.
Claire, West Yorkshire
Posted on 07/04/2017
, work completed 07/04/2017
Recommended
My review
Trader was good, made me feel easy to talk to.
Patricia, West Yorkshire
Posted on 13/03/2017
, work completed 13/03/2017
Recommended
A fair price for a great service.
Fast, efficient, provides professional, honest advice.
Hahtem, West Yorkshire
Posted on 10/02/2017
, work completed 10/02/2017
Recommended
Attended same day and excellent service
When I urgently needed my locks replacing, Harford's came out the same day and completed all work required. The work even cost less than originally quoted and the engineer who attended was keen and thorough and provided additional advice on security. I would highly recommend.
Natalie
Posted on 09/02/2017
, work completed 09/02/2017
Recommended
Brilliant job
Speedy work. Highly recommended.
Danielle, West Yorkshire
Posted on 09/12/2016
, work completed 09/12/2016
Recommended
Prompt & professional
Excellent customer service. First experience with this firm.
Christine, West Yorkshire
Posted on 10/10/2016
, work completed 10/10/2016
Recommended
Prompt, helpful & professional
We have used Harfods a few times before and (as ever) Harfords were brilliant again on this occasion, giving good advice and a value for money service - Thank you Harfords. A great business you can 100% trust.
Happy Customer
Posted on 16/09/2016
, work completed 16/09/2016
Recommended
Very happy, quick and reasonable.
Needed to replace locks on front doors after losing keys. Mike explained the benefits of the replacement he recommended and It was cheaper than the original fitter could offer, plus he was able to come out the same day. Did the job professionally and cleaned up after. Very happy.
Richard, West Yorkshire
Posted on 14/09/2016
, work completed 14/09/2016
Recommended
Nothing too much trouble
Prompt arrival, knew exactly what was required. Good tips for future maintenance & extra jobs done with no grumbles. In fact nothing to grumble about! Good firm, good staff.
Katherine, West Yorkshire
Posted on 25/08/2016
, work completed 25/08/2016
Recommended
Excellent
Great response and communication. Did a very good job and at a fair price. Can't fault them! Would highly recommend.
Nigel, West Yorkshire
Posted on 16/08/2016
, work completed 16/08/2016
Recommended
Excellent, efficient & knowledgeable service
Mick from Harford's was extremely efficient, friendly and knowledgeable. I would highly recommend this company.
Kim, West Yorkshire
Posted on 19/07/2016
, work completed 19/07/2016
Recommended
Brilliant job
Excellent service, came on a Sunday morning. Quick, efficient & knowledgeable. Would recommend them.
Caroline, West Yorkshire
Posted on 10/07/2016
, work completed 10/07/2016
Recommended
Trustworthy trader!
January last year I used Harford's Security to replace my intruder alarm. All work was completed quickly and with no problems at all. I rate this company highly as they are punctual, reliable and trustworthy. Definitely recommend.
homeowner
Posted on 15/09/2014
, work completed 15/09/2014
Recommended