Exceptional Service from Harlequin Home Improvements
We recently used Harlequin Home Improvements to install a wood burner at our home. From the initial consultation to the final installation, our experience with Graham, was absolutely flawless, and we are thrilled with the results. Graham's extensive knowledge, experience, and his character stood out right from the start. He demonstrated an in-depth understanding of our needs and provided valuable insights that helped us make informed decisions. His professionalism and genuine passion for his craft were evident. The installation of the Ecosy multifuel stove took three days, and Graham's punctuality and dedication were commendable. He arrived precisely as scheduled and diligently worked all day. What impressed us the most was how impeccably tidy he kept the work area. The respect he showed for our home was appriciated. One of the standout qualities of Graham was his unwavering attention to detail. It was evident in every aspect of the job, ensuring that we received a first-class installation. We really appreciate his recommendation of a beautiful slate hearth, which has transformed our living room and added a touch of elegance to the entire space. We give Harlequin 5-stars. Graham's exceptional work and commitment to excellence have left us vey pleased with the results. Thank you, Graham, for your great work and outstanding service. We couldn't be happier with the outcome!
Customer in Dorset
Posted on 27/10/2023
, work completed 17/10/2023
Recommended
Fantastic service
Graham was contacted to provide a quote and advice on the installation of a wood burning stove in our lounge. He was knowledgeable and provided general advice about the type and style of stoves to consider as well as the fire surround. Graham responded to all my queries with phone calls and emails. Graham installed the stove after opening up the chamber in the chimney breast, fitting a new lintel and fire proof surrounds. His workmanship is very good and everything was clean and tidy at the end of each day. I am very pleased with the final result. Graham returned a few weeks later to fit the beam above the fireplace. I will be asking Graham to return next summer to 'service' the stove and chimney.
Customer in Dorset
Posted on 03/10/2022
, work completed 01/08/2022
Recommended
new wood burner installation
We wanted a log burner to fit into a small fireplace. Graham opened up the chamber and installed the new log burner without fuss, mess or inconvenience. We are extremely please with the professional installation and the products used.
Customer in Dorset
Posted on 28/02/2022
, work completed 18/02/2022
Recommended
Fitting wood burning stove
Really professional. Explained to us exactly what we needed and how much it would cost. Very pleased and would highly recommend.
Customer in Dorset
Posted on 08/12/2021
, work completed 04/12/2021
Recommended
Excellent honest service
Graham fitted a new wood burner for us. Nice detailed quote, explained everything that was going to be done. Saved us money as some work wasn’t needed. He didn’t rush and we are really pleased with fitting and service. We will definitely use Graham to sweep our chimney annually.
Debbie in Dorset
Posted on 30/06/2021
, work completed 23/06/2021
Recommended
Highly recomended
We needed a replacement Woodburner and a friend recommended Graham Dickenson from Harlequin Home Improvements to us. Graham came to assess what we needed and was very helpful in offering us advice about which Woodburner to have, how to deal with safety issues, etc. We arranged for him to fit the new Woodburner and modify are chimney appropriately. We are extremely pleased with the work he has done. He was very thorough and completed the work with minimum disruption. In addition, the cost of fitting the replacement Woodburner was very reasonable, and certainly cheaper than we had initially assumed it would be. He did an excellent job. We recommend him very highly.
Customer in Dorset
Posted on 16/12/2020
, work completed 02/12/2020
Recommended
Reinstating open fire and installing chimney
I found Graham from Harlequin Home Improvements very helpful and professional. I am renovating an Art Deco house which only remaining original piece was the fireplace. I was keen to see my different options which Graham investigated and provided me with costing options that were within my budget. The work once agreed was carried out without any mess or fuss, I wouldn’t have realised they had been in if it were not for a wonderful and tested open fire, complete with Hestas certificate and a new chimney cowling which was in keeping with the property. I would highly recommend Graham and team.
Customer in Dorset
Posted on 09/12/2020
, work completed 26/09/2020
Recommended
Great company
I highly recommend this company. The Service was excellent.
Linda, Dorset
Posted on 30/10/2020
, work completed 19/10/2020
Recommended
Excellent Work
Graham originally installed our log burner and has returned again to provide an excellent service. Always a good clean comprehensive job.
Customer in Dorset
Posted on 04/02/2020
, work completed 03/02/2020
Recommended
Second to none.
Quality of work, time keeping, price....All second to none in wood-burning stove installation and servicing. Would recommend (and have...).
Nick, Dorset
Posted on 05/09/2019
, work completed 05/09/2019
Recommended
1st class tradesman
Excellent work and advice give. Graham spent a lot of time advising me on how to use the wood burner, as this is the first natural fire I have owned. Work was carried out cleanly and efficiently. He was a real pleasure to have in my home. Thanks.
Robert, Dorset
Posted on 01/08/2019
, work completed 01/08/2019
Recommended
Excellent service!
Another first class clean & service of our Log Burner. They are punctual, clean & tidy & do a wonderful job. I would recommend them to anyone - already have!
Sarah, Dorset
Posted on 29/07/2019
, work completed 29/07/2019
Recommended
Repair and refurbish multifuel burner
Graham spent a number of visits solving complex problems of warped doors, replacing seals, fixing latches and generally cleaning and refitting the burner so that it is as new. Graham was always polite, thorough, clean and tidy. Nothing was too much trouble. I can not recommend him highly enough.
Alistar, Poole
Posted on 28/07/2019
, work completed 20/07/2019
Recommended
Job well done
Nice tidy job and explained fully what we would get. Log burner looks great.
James, Dorset
Posted on 06/06/2019
, work completed 06/06/2019
Recommended
Excellent
Leslie, Dorset
Posted on 10/05/2019
, work completed 10/05/2019
Recommended
A job well done
Graham and Mark installed out log-burner. We found their work to be of an exceptional standard. They were so tidy considering the nature of the job. Between them they have a wealth of experience. We would highly recommend Harlequin. A super top class installation.
Michelle, Dorset
Posted on 05/04/2019
, work completed 05/04/2019
Recommended
Logburner install
We could not be happier with the work that Harlequin did at our home. The guys were polite, hard working and very informative. Highly recommended.
Customer in Poole
Posted on 01/04/2019
, work completed 25/03/2019
Recommended
Log burner installation
Absolutely fantastic job! Very happy we love the new log burner. Graham is a very professional and extremely helpful man. The job moved very smoothly and quickly and the price was very reasonable. Would highly recommend
Customer in Dorset
Posted on 07/03/2019
, work completed 28/02/2019
Recommended
Prompt and professional.
Good value for money, stove fitted in good time frame. Very careful and considerate. Great communication about after care. Would highly recommend.
Sheryl, Dorset
Posted on 08/12/2018
, work completed 08/12/2018
Recommended
Professional and thorough
Excellent service and excellent work. Graham replaced an old wood burner and made some necessary improvements to the installation. It was all carried out quickly and efficiently and the result is really great.
Timsquire
Posted on 03/12/2018
, work completed 03/12/2018
Recommended
Hearth modification improvement
Efficient and friendly service, carried out in agreed time and excellent consultation between trader & customer on design of modification. Would recommend, no problems with all work carried out, very happy.
Which? Trusted Traders Consumer
Posted on 21/09/2018
, work completed 21/09/2018
Recommended
Very clean & tidy work
Wood burner install. Turned up when he said he would for quote and to do job. Very clean and tidy worker. Polite. Gave many useful tips for us as novice wood burner driver. Stuck to quote exactly. Have already recommended to someone.
R, Dorset
Posted on 01/08/2018
, work completed 01/08/2018
Recommended
Excellent service
Graham did an excellent job fitting our log burner. He is polite, punctual and extremely helpful and I would have no hesitation in recommending him.
Kathleen, Dorset
Posted on 20/07/2018
, work completed 20/07/2018
Recommended
New Multifuel stove
Graham provides a complete service, from site to survey, he provided a very detailed quote to supply and install our Multifuel Wood burner. Work completed to a high standard to an agreed schedule. Very experienced installer. Friendly, courteous and helpful. Highly recommended.
Frederick, Dorset
Posted on 27/02/2018
, work completed 27/02/2018
Recommended
Excellent job & customer service
Graham gave excellent customer service and did a wonderful job installing a fire burner, and explaining everything to us afterwards!
Paula, Dorset
Posted on 17/02/2018
, work completed 17/02/2018
Recommended