Exceptional Service from Harlequin Home Improvements
We recently used Harlequin Home Improvements to install a wood burner at our home. From the initial consultation to the final installation, our experience with Graham, was absolutely flawless, and we are thrilled with the results. Graham's extensive knowledge, experience, and his character stood out right from the start. He demonstrated an in-depth understanding of our needs and provided valuable insights that helped us make informed decisions. His professionalism and genuine passion for his craft were evident. The installation of the Ecosy multifuel stove took three days, and Graham's punctuality and dedication were commendable. He arrived precisely as scheduled and diligently worked all day. What impressed us the most was how impeccably tidy he kept the work area. The respect he showed for our home was appriciated. One of the standout qualities of Graham was his unwavering attention to detail. It was evident in every aspect of the job, ensuring that we received a first-class installation. We really appreciate his recommendation of a beautiful slate hearth, which has transformed our living room and added a touch of elegance to the entire space. We give Harlequin 5-stars. Graham's exceptional work and commitment to excellence have left us vey pleased with the results. Thank you, Graham, for your great work and outstanding service. We couldn't be happier with the outcome!
Customer in Dorset
Posted on 27/10/2023
, work completed 17/10/2023
Recommended
Fantastic service
Graham was contacted to provide a quote and advice on the installation of a wood burning stove in our lounge. He was knowledgeable and provided general advice about the type and style of stoves to consider as well as the fire surround. Graham responded to all my queries with phone calls and emails. Graham installed the stove after opening up the chamber in the chimney breast, fitting a new lintel and fire proof surrounds. His workmanship is very good and everything was clean and tidy at the end of each day. I am very pleased with the final result. Graham returned a few weeks later to fit the beam above the fireplace. I will be asking Graham to return next summer to 'service' the stove and chimney.
Customer in Dorset
Posted on 03/10/2022
, work completed 01/08/2022
Recommended
new wood burner installation
We wanted a log burner to fit into a small fireplace. Graham opened up the chamber and installed the new log burner without fuss, mess or inconvenience. We are extremely please with the professional installation and the products used.
Customer in Dorset
Posted on 28/02/2022
, work completed 18/02/2022
Recommended
Fitting wood burning stove
Really professional. Explained to us exactly what we needed and how much it would cost. Very pleased and would highly recommend.
Customer in Dorset
Posted on 08/12/2021
, work completed 04/12/2021
Recommended
Excellent honest service
Graham fitted a new wood burner for us. Nice detailed quote, explained everything that was going to be done. Saved us money as some work wasn’t needed. He didn’t rush and we are really pleased with fitting and service. We will definitely use Graham to sweep our chimney annually.
Debbie in Dorset
Posted on 30/06/2021
, work completed 23/06/2021
Recommended
Highly recomended
We needed a replacement Woodburner and a friend recommended Graham Dickenson from Harlequin Home Improvements to us. Graham came to assess what we needed and was very helpful in offering us advice about which Woodburner to have, how to deal with safety issues, etc. We arranged for him to fit the new Woodburner and modify are chimney appropriately. We are extremely pleased with the work he has done. He was very thorough and completed the work with minimum disruption. In addition, the cost of fitting the replacement Woodburner was very reasonable, and certainly cheaper than we had initially assumed it would be. He did an excellent job. We recommend him very highly.
Customer in Dorset
Posted on 16/12/2020
, work completed 02/12/2020
Recommended
Reinstating open fire and installing chimney
I found Graham from Harlequin Home Improvements very helpful and professional. I am renovating an Art Deco house which only remaining original piece was the fireplace. I was keen to see my different options which Graham investigated and provided me with costing options that were within my budget. The work once agreed was carried out without any mess or fuss, I wouldn’t have realised they had been in if it were not for a wonderful and tested open fire, complete with Hestas certificate and a new chimney cowling which was in keeping with the property. I would highly recommend Graham and team.
Customer in Dorset
Posted on 09/12/2020
, work completed 26/09/2020
Recommended
Great company
I highly recommend this company. The Service was excellent.
Linda, Dorset
Posted on 30/10/2020
, work completed 19/10/2020
Recommended
Excellent Work
Graham originally installed our log burner and has returned again to provide an excellent service. Always a good clean comprehensive job.
Customer in Dorset
Posted on 04/02/2020
, work completed 03/02/2020
Recommended
Second to none.
Quality of work, time keeping, price....All second to none in wood-burning stove installation and servicing. Would recommend (and have...).
Nick, Dorset
Posted on 05/09/2019
, work completed 05/09/2019
Recommended
1st class tradesman
Excellent work and advice give. Graham spent a lot of time advising me on how to use the wood burner, as this is the first natural fire I have owned. Work was carried out cleanly and efficiently. He was a real pleasure to have in my home. Thanks.
Robert, Dorset
Posted on 01/08/2019
, work completed 01/08/2019
Recommended
Excellent service!
Another first class clean & service of our Log Burner. They are punctual, clean & tidy & do a wonderful job. I would recommend them to anyone - already have!
Sarah, Dorset
Posted on 29/07/2019
, work completed 29/07/2019
Recommended
Repair and refurbish multifuel burner
Graham spent a number of visits solving complex problems of warped doors, replacing seals, fixing latches and generally cleaning and refitting the burner so that it is as new. Graham was always polite, thorough, clean and tidy. Nothing was too much trouble. I can not recommend him highly enough.
Alistar, Poole
Posted on 28/07/2019
, work completed 20/07/2019
Recommended
Job well done
Nice tidy job and explained fully what we would get. Log burner looks great.
James, Dorset
Posted on 06/06/2019
, work completed 06/06/2019
Recommended
Excellent
Leslie, Dorset
Posted on 10/05/2019
, work completed 10/05/2019
Recommended
A job well done
Graham and Mark installed out log-burner. We found their work to be of an exceptional standard. They were so tidy considering the nature of the job. Between them they have a wealth of experience. We would highly recommend Harlequin. A super top class installation.
Michelle, Dorset
Posted on 05/04/2019
, work completed 05/04/2019
Recommended
Logburner install
We could not be happier with the work that Harlequin did at our home. The guys were polite, hard working and very informative. Highly recommended.
Customer in Poole
Posted on 01/04/2019
, work completed 25/03/2019
Recommended
Log burner installation
Absolutely fantastic job! Very happy we love the new log burner. Graham is a very professional and extremely helpful man. The job moved very smoothly and quickly and the price was very reasonable. Would highly recommend
Customer in Dorset
Posted on 07/03/2019
, work completed 28/02/2019
Recommended
Prompt and professional.
Good value for money, stove fitted in good time frame. Very careful and considerate. Great communication about after care. Would highly recommend.
Sheryl, Dorset
Posted on 08/12/2018
, work completed 08/12/2018
Recommended
Professional and thorough
Excellent service and excellent work. Graham replaced an old wood burner and made some necessary improvements to the installation. It was all carried out quickly and efficiently and the result is really great.
Timsquire
Posted on 03/12/2018
, work completed 03/12/2018
Recommended
Hearth modification improvement
Efficient and friendly service, carried out in agreed time and excellent consultation between trader & customer on design of modification. Would recommend, no problems with all work carried out, very happy.
Which? Trusted Traders Consumer
Posted on 21/09/2018
, work completed 21/09/2018
Recommended
Very clean & tidy work
Wood burner install. Turned up when he said he would for quote and to do job. Very clean and tidy worker. Polite. Gave many useful tips for us as novice wood burner driver. Stuck to quote exactly. Have already recommended to someone.
R, Dorset
Posted on 01/08/2018
, work completed 01/08/2018
Recommended
Excellent service
Graham did an excellent job fitting our log burner. He is polite, punctual and extremely helpful and I would have no hesitation in recommending him.
Kathleen, Dorset
Posted on 20/07/2018
, work completed 20/07/2018
Recommended
New Multifuel stove
Graham provides a complete service, from site to survey, he provided a very detailed quote to supply and install our Multifuel Wood burner. Work completed to a high standard to an agreed schedule. Very experienced installer. Friendly, courteous and helpful. Highly recommended.
Frederick, Dorset
Posted on 27/02/2018
, work completed 27/02/2018
Recommended
Excellent job & customer service
Graham gave excellent customer service and did a wonderful job installing a fire burner, and explaining everything to us afterwards!
Paula, Dorset
Posted on 17/02/2018
, work completed 17/02/2018
Recommended
My review
Very professional service throughout the site survey, quotation and immaculately clean installation. I would have no hesitation in recommending Harlequin to potential customers.
Jonathan, Dorset
Posted on 16/12/2017
, work completed 16/12/2017
Recommended
Log burner installation
Harlequin Home Improvements have completed a superb job. All works carried out were spotlessly clean and of a first class standard. Would recommend without a doubt.
Melanie, Dorset
Posted on 30/11/2017
, work completed 30/11/2017
Recommended
Professional - first class
We would recommend them to anyone.
Graham, Dorset
Posted on 31/10/2017
, work completed 31/10/2017
Recommended
Very Highly Recommended
An excellent service from start to finish. Fantastic work, careful and on time, on budget as specified. Sorted any problem with no drama and got a great job done with no fuss.
Helen, Dorset
Posted on 11/09/2017
, work completed 11/09/2017
Recommended
Really happy
A great service from Graham and team friendly and helpful from the start, came in cheaper by quite a margin compared to two other quotes and did a fantastic job when it came to installation. Very happy with our stove and highly recommend Graham.
Kate, Dorset
Posted on 25/08/2017
, work completed 25/08/2017
Recommended
Brilliant job
Graham is very courteous and after the stone was installed made us feel very confident. The service was very safe to use.
Martin, Dorset
Posted on 31/07/2017
, work completed 31/07/2017
Recommended
Excellent work
Would thoroughly recommend. Kept us informed before work started. Work was completed to a very high standard, and work area was left clean and tidy, was receptive to any request we made.
Brian, Dorset
Posted on 06/07/2017
, work completed 06/07/2017
Recommended
Fantastic job!
Graham and his crew were polite, respectful and very thorough. He has tremendous knowledge and was totally professional throughout. We are so thrilled with our fireplace and would not hesitate to recommend Harlequin Home Improvements to anyone. Really impressed. Thank you.
Tim, Dorset
Posted on 06/06/2017
, work completed 06/06/2017
Recommended
Excellent service
An excellent & professional service from start to finish. The customer service was second to non & made the whole process effortless. With lots of helpful advice given along the way.
Lynne, Dorset
Posted on 11/04/2017
, work completed 11/04/2017
Recommended
Professional and clean job
We were very impressed with both the work carried out and the friendly, professional attitude of Graham and his team. We would not hesitate to recommend.
Simon, Dorset
Posted on 15/02/2017
, work completed 15/02/2017
Recommended
Excellent work
Installation of new boiler proved tricky because of age of wood-burning stove. Yet it was accomplished in a very professional manner. Very pleased.
Robert, Dorset
Posted on 06/02/2017
, work completed 06/02/2017
Recommended
Professional and efficient
A most professional and efficient experience. The work was completed as explained within the time frame and at the price agreed. Considering it was a dirty job, it was effected in a very considerate, cleanly manner.
Christopher, Dorset
Posted on 06/12/2016
, work completed 06/12/2016
Recommended
Excellent from start to finish.
From first contact the service was excellent, we were recommended to Harlequin and have no reservations passing on the recommendation also. Very tidy, everything thoroughly managed. Safety was paramount for us and this was delivered.
Brian, Hampshire
Posted on 25/11/2016
, work completed 25/11/2016
Recommended
Good job fair price.
Good communication and very helpful advice. Professional job undertaken on dated when promised. Gave excellent recommendation on choice of woodburner. Tidy. No Hesitation recommending - was chosen in the first place because of Which? Trusted Trader membership and did not disappoint.
Paul, Dorset
Posted on 23/11/2016
, work completed 23/11/2016
Recommended
Professional and attentive
Good job, would recommend. Took trouble to find the right appliance.
J, Dorset
Posted on 20/10/2016
, work completed 20/10/2016
Recommended
Fantastic job
Wood Burned Installed - Excellent job clean- professional - punctual attention to every tiny default. Highly recommended. Thank you so much.
Valerie, Dorset
Posted on 02/09/2016
, work completed 02/09/2016
Recommended
Thorough & professional
A thorough service, trader took the time to explain the fire & how best to operate. Even supplied a bag of wood to get going. Kept a tidy site throughout. Talked through various chimney options & provided alternative quotes without prompting.
Alister, Dorset
Posted on 09/08/2016
, work completed 09/08/2016
Recommended
Delighted
This was the second time I used HHI. They disconnected the wood burners - laid a limestone health & reinstalled the w. burners. HHI gave great care & attention to detail & went the extra mile. They did a brilliant job.
Kirsteen, Dorset
Posted on 05/08/2016
, work completed 05/08/2016
Recommended
Brilliant
Excellent service. Highly helpful professional & friendly. Exceptional & always left us after tidying up each day. Would thoroughly recommend
Brian, Dorset
Posted on 17/05/2016
, work completed 17/05/2016
Recommended
Professional installation
From the initial survey thorough to the installation of a new wood burner - Graham did a brilliant job. Nothing was too much trouble. HE turned up when he said he would and the quality of workmanship is excellent. He offered lots of useful advice. I would highly recommend Graham to anyone who is considering getting a wood burner.
Marc, Dorset
Posted on 16/05/2016
, work completed 16/05/2016
Recommended
Very happy customer!
Very impressed with Graham's work - everything was done to a very high standard and explained clearly. The job of fitting a woodburner in a Victorian house was done swiftly, cleanly and with a highly professional attitude. I wouldn't hesitate to recommend them as a trusted trader. A worry free installation!
Gillian, Dorset
Posted on 12/04/2016
, work completed 12/04/2016
Recommended
Professional & precise
Graham was extremely professional & clearly takes pride in his work. He was tidy & his work was carried out to an extremely high standard.
Mary-Ann, Dorset
Posted on 27/02/2016
, work completed 27/02/2016
Recommended
Excellent job
Excellent service, arrived on time, were very tidy. Kept me informed throughout the implementation, seeking my opinion when needed. I am really happy with the end job. Thank you both for an excellent job.
Julie, Dorset
Posted on 11/02/2016
, work completed 11/02/2016
Recommended
Professional & highly recommended.
Timely, experienced, professional & very helpful overall. Most impressed!
Stephen, Dorset
Posted on 19/12/2015
, work completed 19/12/2015
Recommended
Brilliant job
Friendly & helpful. Very prompt. Excellent value for money. Left job clean & tidy.
Desmond, Dorset
Posted on 04/12/2015
, work completed 04/12/2015
Recommended
Excellent professional job
Harlequin provided excellent advice to fit & supply a new wood burner. All work was carried out to schedule in a clean & tidy manner. A superb result.
J, Dorset
Posted on 30/11/2015
, work completed 30/11/2015
Recommended
Excellent work.
Graham was very helpful, friendly and did an excellent job. We would fully recommend him.
Martin, Dorset
Posted on 20/11/2015
, work completed 20/11/2015
Recommended
Very happy with result
Graham installed a wood burning stove for us. He gave good advice on implementing the ideas we had in mind and we are extremely happy with the result.
David, Dorset
Posted on 19/11/2015
, work completed 19/11/2015
Recommended
Fantastic work.
Graham Dickinson worked to an outstanding level. I found him professional, accommodating and clean at all times. I would highly recommend his services.
Rachael, Dorset
Posted on 16/11/2015
, work completed 16/11/2015
Recommended
A heating expert
Gave us a complete wood burning stove installation - slate hearth, stove installation, chimney cowl fitting and fire surround with mantel shelf. And all completed in one day! First class job.
Alan
Posted on 14/10/2015
, work completed 14/10/2015
Recommended
Extremely pleased
Graham was very helpful and polite. He was also clean and tidy. I am happy with his work.
Which? Trusted Traders Consumer
Posted on 12/10/2015
, work completed 12/10/2015
Recommended
Excellent job
Came and did the job when expected. Did an excellent job. Very clean and tidy. Very polite and conscientious.
Philip, Dorset
Posted on 04/09/2015
, work completed 04/09/2015
Recommended
Prompt and professional
I have no hesitation in recommending.
Don, Hampshire
Posted on 02/09/2015
, work completed 02/09/2015
Recommended
Happy to recommend
Graham installed a wood burner in my home. Happy with the work
Martha, Hampshire
Posted on 01/02/2015
, work completed 01/02/2015
Recommended
Well on time
Graham fitted a new wooden stove in my lounge, very much happy with work and completed on time.
Mike, Hampshire
Posted on 10/12/2014
, work completed 10/12/2014
Recommended