Hartswood Heating Limited

Matt and the team have always been very honest and upfront about what they’re doing, giving me choices about how to go forward, and it’s so nice to have a plumber that you can trust is doing the right thing for you. Excellent work and fair pricing can’t recommend him highly enough.

Matt's team installed a new scheduling system for our heating and some new radiators. They worked really hard and efficiently, and left everything tidy. Matt recommended a Honeywell evohome system which is easy to set up and seems to be working as expected.

I would highly recommend Hartswood Heating. Matt and his team installed a completely new heating system in our four bedroom house including a Vaillant air source heat pump system. Matt and his staff were knowledgable, hard-working and professional throughout. Matt spent a considerable amount of time with us during the initial survey phase discussing how the the heat pump system would work, our options for the size and make of ASHP unit, the heat loss calculations for each room and radiator choices. Work began as scheduled. The team were only delayed due to the discovery of rotten timbers in our bathroom floor. Matt was able to put us in touch with a local builder so that remedial works could take place quickly, so there was barely a pause in the installation. After work was completed we were shown how to control the system in detail. All paperwork and guarantees arrived in my inbox straight after too. Throughout, Hartswood were responsive to our queries and put any minor snags right quickly. We had two other quotes from larger, national companies - one from our own energy supplier whose survey we paid for - but we were less than impressed with their surveys and high-pressure sales tactics.

Matt Lancley undertook an introductory boiler service at our new property. We used Matt as he had installed a boiler at our last property. We were very happy with the results and aftercare service. Additionally, he provided advice for our future plans for heating at the new house. Given our past positive experience of the work carried out, we fully intend to use Hartswood Heating for future work.

Matt from Hartswood Heating repaired our ground-sourced heating system and also made repairs to a bathroom toilet and shower. He made a visit to assess the work, confirmed the appointment date in writing and also let us know when he was 30 minutes from our house on the scheduled day. He and his colleague were polite, respectful, knowledgable and professional. They talked us through the required repairs and completed the work on budget and at a very good price clearing up as they went along and ensuring they did not leave anything other than satisfied customers. I can recommend Hartswood Heating without reservation. It was a relief to find a pluming company with expertise in both heating and general plumbing and their work was excellent.

Matt installed our air source heat pump 2 years ago. He was professional, knowledgeable and very friendly. The service he recently carried out was the same. He is extremely tidy. Highly recommended.

The old gas boiler here was not compliant with current regulations. Matt is very knowledgeable and went through all of the possible choices to upgrade the heating system. The work in this old house was challenging but the team were friendly and considerate, completed the work on time and cleaned up. I am very pleased with the new boiler and controls so I feel that we made the right decisions. I can thoroughly recommend Matt and his team at Hartswood Heating.

Turned up at pre-booked date/time and carried out service and safety certificate as requested. Can't fault anything.

We 100% recommend Matt and the Hartswood Heating team. They have been a pleasure to work with; knowledgable, clear, reliable, conscientious, kind and on hand to clarify any doubts and queries, plus they have gone the extra mile in helping us with some tricky pre-existing electrical issues post installation. The work was completed on time and with absolutely no hidden costs, which we really appreciate! On top of this, their rates are amongst the most competitive for heat pump installation. We wouldn't hesitate to recommend them to anyone looking for a heat pump install and are very grateful to have a warm house in time for Christmas!

First time using Hartswood Heating and most definitely will be using again. Very polite and understood the problem I was having. Identified the issue, and proceeded to rectify the problem. He then proceeded with a service to the boiler. At each stage I was informed of what was needed and if I was happy for them to proceed. I cannot express how pleased I am with Hartswood and will recommend to family and friends. Thank you Matt.

Matt came to investigate why our central heating was not operating although we had hot water. He identified the cause as a faulty thermostat and also noted that the pump had been leaking. He quoted a price for a new pump and thermostat installation which I accepted and advised that the office would advise me when they could send an engineer to carry out the work. He also isolated the wall thermostat so that we had heating until the work could be completed. We received a phone call the following day to confirm a date. The engineer arrived on time on the date specified and carried out the work as agreed. Very impressed with the service and the way the engineer carried out the work efficiently and cleanly. I would recommend Hartswood Heating.

From the first contact to the last, I have to say I’ve been really impressed with Matt and his team, we finally got into the modern ages and had gas central heating installed after 17years of warm air heating. Matt came around to look at the job and was really informative, offering a few different options and being thoughtful as to where the pipe work could go so not to disrupt the house too much and also make it look aesthetically pleasing. Sam was with us most of the week and I have to say how polite and courteous he was and how neat and tidy his work was as well, along with help from John, Charlie and Matt throughout the week, the installation went so well, each day they explained what they would be doing where they would be working in the house and what they had done. We are so happy (and warm now), with the work and looking forward to a nice cosy winter this year. We look forward to working with you again in the future and wont hesitate to recommend you. Thanks again for all your hard work.

Matt , came and quoted for a replacement boiler and was extremely professional and clearly very experienced and knowledgeable - He made some great suggestions to make the system run better and we agreed a quote which he worked to and came in exactly on . He did a great job , he was tidy , didn't really stop work , was happy to be left alone to work in the house and finished on time . he cleared up after him and tested the system . He explained all the warranty stuff and other paperwork and explained what to do if i have a fault in future . All in all top drawer service - and would highly recommend

Had a great experience with Matt at Hartswood Heating. This was a big job and he was thoughtful about working out the best approach. Hartswood were recommended to me by a friend and I’ll be recommending them to others.

I was dealing with Matt who was recommended to me, he was brilliant very quick to reply and keep me up to date and he booked Sean in for my job. I can honestly say he was brilliant as I’ve had different companies provide a boiler service and repairs but they didn’t carry out even half of the checks Sean did! He was so thorough and very polite such a nice guy. I cannot recommend them highly enough super happy and I'm hard to please. Thank you so much feel I'm finally being looked after properly.

We needed a replacement air source heat pump and quickly as we had been without heating for two weeks. Hartswood came to our rescue. Matt came assessed the situation tried to get spare parts and technical information to no avail so we decided to go with a new system. Matt ordered and had delivered within a few days our new heating system. Excellent service all round. We highly recommend Hartswood Heating.

I have used Matt for boiler service and he has been excellent - I called him at short notice as the underfloor wasnt getting warm - despite it being freezing out and them being so busy he was good enough to fit me in and get it fixed - I really did appreciate that - the heating pump was replaced and it been fine since

When my shower started running cold (while I was in it) I swore and checked out the boiler to find a trickle of water leaking from beneath it. Matt's guy came out the following morning and quickly found a corroded pipe that had leaked over the electrics, shutting everything down. Here's the good bit. He needed to find a supplier who stocked the right circuit board. Off he went and I thought 'that's the last I'll see of him for a week'. Two hours later he was back, with the part, which he fitted with no fuss. Just brilliant.

Matt organized and explained clearly what needs to be done with my boiler Chimney, Fume extension. Happy with the communication and the service.

Matt replaced an oil boiler and radiators with an air source heat pump and new rads. He explained the process very patiently, and was probably one of the cleanest work person we've ever had. Although there was a problem (not of his making), Matt went out of his way to sort it. Very pleased with the result, as the house is considerably warmer. I am certainly happy to recommend Matt's company.

Hartswood heating have just completed a complete replacement of our plumbing/heating system. We got great advice on boiler type, size and cost before. Matt and his team were exceptional. Took care to keep the house tidy, turned up when they said they would and accommodated our requested changes as the job progressed. Matt took time to explain our new system, record video tutorials for us. Would highly recommend.

Very prompt and friendly service. Replaced a faulty heating pump at very short notice, work done to the agreed schedule and budget.

My Halstead boiler had finally failed after nearly 20 years of faithful service, leaving me without hot water or heating during an icy week in January. It turns out that the condensation pipe had been leaking internally for the last six years! So as I am not well versed in the modern world of boilers, I turned to the internet. I found the Boiler Guide (Boiler Hunt) website, which in turn was able to put me in contact with three local heating installers after having first tried to interest me in nationwide boiler installers. I quickly rejected the nationwide installer option and opted for three local installers. The first candidate was very inexperienced and so quickly rejected. The third candidate was County Plumbers Ltd of Brighton, who came armed with the latest trade magazine and, in less than 10 minutes, outlined what I required whilst showing me the trade prices as they went along. They were brilliant, but they had responded so late to the request put out on Boiler Guide that I had already 90% agreed to use Hartswood Heating LTD by that time. The prices on the two quotations were roughly the same! In the end, I chose the second candidate who was Hartswood Heating LTD. Sean was on-site for three days in all. Sean spent the first day changing the pipework to fit the new Vaillant Ecofit Pure 35KW combi boiler with a 10yr guarantee. Second day on set up and testing. Third day on some other plumbing jobs around my house.

Replaced central heating pump after diagnosing this was the fault. Worked late despite family commitments. Further diagnosed faulty timer and another team member attended to replace this when the part was available. They also advised on a problem with a pressure release valve in the loft and attended subsequently to replace this. All done cheerfully and politely, communicating well with consideration to household.

The team have done several plumbing jobs for us. Each and every time they are professional, friendly and efficient. We can't recommend them enough!

Thank you Hartswood Heating for servicing my Vaillant Ecotec last Friday. The work was completed efficiently and I was very happy to be told that the boiler is likely to last another eight years.

I contacted Hartswood Heating owing to a leaky boiler, I received a quick reply offering to help and subsequent site visit. The engineer was quick to find the fault, repair and also perform proactive steps as part of the call out. Very pleased with the tidy work and at very reasonable rates.

From receiving and accepting the quotation to install a new combi-boiler Hartswood completed the work in less than a week. It was carried out to a very high standard and I would have no hesitation in recommending this company in the future.

The operative arrived at the time when he said he would. He diagnosed the problem and explained it to me in clear layman's English. He returned several days later, as agreed, and sorted the problem in a very cost-effective way.

This is the third or fourth time we've used Hartswood Heating. That says it all really. If we weren't completely happy with the work done we wouldn't return. We'd be happy to recommend to anyone.

We used Hartswood Heating to renew our old 18 year boiler for a Vaillant eco boiler and move the flue in the loft as no longer conforms to new regulations all the work was done in a day Sam and the roof part by Matt very efficient very clean a great job and explained how the new timer and the controls on the boiler would definitely recommend and use them again. The estimate was accurate they where not the cheapest nor the most expensive but we felt they would be the best10/10. Tony M

Our central heating boiler failed and needed replacing. We contacted several recommended heating engineers and right from the first telephone conversation we found Matt to be most helpful. We were pleased that Hartswood Heating could install a replacement within a week and at a reasonable and competitive price. Matt and Sam did a great job, working non-stop to complete the installation within the day. They were well-prepared, careful in their work and pleasant to have in the house. We will definitely use them again.

Matthew was very good to work with. We moved into a house with a unconventional heating system, with a heat exchange where we were not sure what function it had. Matthew went out of his way to contact the manufacture and understand what the best approach would be to make the most of this system. He also installed a Google Nest and spent time talking to us about what we wanted from this and how to get the most from it. Matthew provided a well set out and detailed quote. It was accurate to the final bill. I also had a couple of quotes for the job and Matthew was reasonably priced and transparent. Will definitely use him again!

Arrived on time, completed the work very efficiently. Replaced the water tank - the water is much hotter now. Cleaned up afterwards.

Matt was very helpful and even showed me how to top up our boiler. The whole process was smooth, booked my appointment online and Matt arrived in the scheduled window. Got my Gas Safety certificate straight away. I'm very happy with their services and will be definitely using them again. Thanks a lot!

Matthew was such a great help, very reliable and did a great job. Removing the existing oil heating system was a big move for us and Matthew gave us careful and considered advice and then carried out the job promptly. He came out again to advise on an old water pipe and helped us to consider our options. I would recommend Hartswood Heating highly.

Sam is a pleasure to deal with. He’s friendly and efficient. I couldn’t ask for more. I would have no hesitation in recommending them.

Matthew replaced my boiler and put in an unvented hot water cylinder. He was professional, pleasant, efficient and explained things clearly. There were some issues like a part not working, unexpected leaks, but as Matthew dealt with them efficiently and promptly they weren’t really issues. I am delighted with the new boiler and the unvented system which has resulted in a warmer house with better water pressure throughout. Communication was great and I was kept well informed. When the invoice came there was a discount due to some unused parts. Matt’s honesty is so refreshing in this day and age. I will not hesitate to recommend Hartswood Heating.

Third time using Hartswood Heating. It was a little tricky to get hold of Matt where he was really busy, but once I did he committed to a date and one of his guys, Ryan, arrived in time. He fixed the issue with our fluctuating water temperature, was polite and professional. An hour after he left we realised the heating wasn’t working, I called Matt and he came personally to sort the issue (which took only a few minutes where some taps had been left off) so I was happy he resolved the small mishap. Had to call them back a third time as we then noticed a leak, and they replaced a washer. Matt recognised the extra visits with a small discount off the invoice, which was appreciated and really good service. I will continue to use Matt’s company for future plumbing needs.

They have done a few jobs over the last few months. All work was well done, very neat, in a timely manner, by very pleasant professionals. I strongly recommend them.

Matt at Hartswood Heating came to sort out a problem with my Vaillant boiler. As before he was efficient, friendly, knowledgeable and helpful. He is now my "go to" person for all problems with my boiler and central heating. Thank you Matt for a great service.

I have used Matt for several years now across a couple of properties for my annual boiler service as well as some other small plumbing jobs. Matt is consistently polite, responsive and helpful. He keeps me updated if there are any extra unexpected issues on work and provides a detailed invoice afterwards. On this occasion, he had to order an extra part and there was a small delay over Xmas and New Year. To make up for this he didn't charge me for the extra part he had ordered. I would be happy to recommend him.

Our oil boiler failed and we had only a couple of fan heaters as a backup. We called Matt of Hartswood Heating and he was with us in just over an hour. He diagnosed the problem and had our heating working again the same evening. Matt was friendly, professional and efficient throughout, and took great care to be COVID-19 compliant. I strongly recommend Hartswood Heating.

I had boiler issues which left me with no heating or hot water over new year. I called Hartswood Heating for a new boiler and I have to say the service was exceptional from start to finish. They came out straight away and gave me some different options to consider and within days the new boiler was installed. There was a small issue on installation (not their fault) and they came back as soon as the new part was ready. The whole process was seamless and I now have a very quiet new boiler and they even tidied up the existing pipework. I definitely recommend these guys - 10 out of 10 from me!

Matt turned up at the end of a busy working day and did the very small but important job for us in good time with a happy and helpful attitude. He has done three jobs for us now over the years - would thoroughly recommend him.

Hartswood Heating have installed two boilers for us. During initial conversations regarding our requirements Matt gave an excellent first impression and instilled confidence with his thorough analysis and clear explanations. He was honest and transparent, providing a clear written breakdown of costs and worked with us to resolve issues that cropped up. Matt and Sam completed the job as scheduled, cleared up afterwards and were thoroughly professional from beginning to end. You can tell that Matt takes great pride in his work and is committed to providing a very high level of service. We are very happy to recommend Hartwood Heating to anybody looking for a trustworthy boiler engineer.

I was very impressed by Matt Lancley of Hartswood Heating. My boiler was serviced efficiently and economically. Matt was helpful, friendly and knowledgeable. I will certainly use his services again.

Matt installed, and has been looking after my plumbing for a couple of years. The installation was part of a complete refurb and set a few technical challenges. I pride myself for having chosen one of the most competent plumbers in Brighton. Matt should pride himself on providing one of the best plumbing services in Brighton.

Matt and his team have done a few jobs for us now and they are always great. They go out of their way to help and make themselves available before and after too. The end result is great and I'd definitely recommend them (and will be having them back in about 2 months!)

Hartswood were recommended by our electrician and we had the pleasure of working with Matt and Sam just before lockdown. They helped design and then installed a new central heating system in our 16th century Grade 2 listed thatched cottage, which was not a straightforward task. They have done an excellent job, reducing our heating bills considerably, and we are contracting them to install an underfloor heating system in other parts of the house. Matt and Sam were punctual, polite and thoughtful and had an affinity with our ancient building which we are lovingly renovating. They treated us and the house with respect, despite it being difficult at times to work in, and in very wet weather. They never complained or appeared frustrated and Matt as senior partner stayed late when needed to make sure the stages were completed and we could be comfortable. They took an interest in the house, and were cheerful and good humoured. We thoroughly recommend them and are glad to work with them again.

Serviced and fixed boiler. All fine, very helpful, explained all, good communications about timing, reasonable price. Second time I've used him. Recommended.

Matt was very attentive and professional. We required a boiler and after getting a couple of quotes and them saying it would take 2 days to complete. Matt believed he could do it in 1. We went with Matt as we need hot water especially in this current climate and Matt completed it within the predicted day. We needed some pipes replacing and Matt explained the options (look, price etc.) and gave us on how we can have it rather than doing it however he wanted. We have a tradesman who lives next door to us and he was very impressed on how tidy Matt had done the piping outside. With the current climate, social distancing is vital and Matt made sure that he was cautious with this. Once everything was completed, Matt took the time to explain how the boiler worked and how to use the app for the smart meter. Overall, I would recommend Matt to anyone who wants a honest and professional tradesman

Arrived promptly and attended to task efficiently observing all necessary social distancing and wearing mask and gloves.

Excellent work. Good craftsmanship intelligently carried out. Came in on price. Helpful advice before and afterwards.

Matt has been used and trusted to service my combi-boiler for a number of years, and recently have used him to attend our work-place boiler as well. He's always utterly approachable, completely fair and honest and perhaps best of all will return your calls! He is also very aware that as a customer you also have a working life, and is very flexible in when he can attend. I've recommended him to my friends now and will continue to do so.

My highest recommendation goes to Matt Lancey of Hartswood Heating for identifying the root of an ongoing leak during an uncharged for site visit which other plumbers had repeatedly failed to identify. Fixing the problem quickly at an incredibly reasonably price and organising a builder to fix the damage caused by the long term leak. This service is way above and way beyond - book him now. Thank you Matt.

Hartswood Heating I couldn’t recommend more. They are extremely reliable and go above and beyond. They explained everything so well and were so considerate in our home and made sure everything was completely protected and completely cleaned down each day they left. We are very happy with the new boiler fitted and all the other work they carried out around the house. These are the guys I will be turning to for all future plumbing work.

When the engineer arrived at a time and date that l so desperately needed l was not let down. It was the way the engineer conducted himself. The word safe on his uniform spoke volumes. He was informative about boilers, polite and personable explaining how it could be fitted cost (which was competitive and reasonable) and how long the job would take. Plus follow up support. I trusted him and the company with my keys to get on with the job. It's done and it's great to have heating and hot water and to be able to manage this from my phone! Together with the assurance of support should l need in future. Can't praise them enough will certainly recommend them. Thanks Mat and Sam.

Matt and Sam from Hartswood heating installed a new boiler and radiators. Very professional, friendly, tidy and communication was excellent. The final price was the same as the original qoute. Overall I'm very happy with them and I'd definitely recommend them.

Hartswood Heating are simply the best. I had problems with my central heating for many years. Hartswood Heating fitted a new boiler and did a lot of work to flush out the radiators and clean up the system. The house has never been warmer. In addition I can work the new system with an Ap. They are good communicators, available by text and unbelievably good value for money.

Communication was excellent from the start. Work was carried out promptly and to a high standard with a high level of expertise . The price was very reasonable compared to other quotes . Everything was explained clearly and honestly compared to other quotes. Aftercare was offered should it be needed . Overall we were delighted with work and would highly recommend Hartswood Heating Ltd

I like to think my recommendation means something because I am not one to heap praise on tradespeople but this firm are truly exceptionally good. The initial visit was speedy and thorough with an efficiency clearly steeped in knowledge.The quote followed quickly and was clear and included a proposed window for the work to be done soon.There was very good communication thereafter until the work began.They arrived early on all 3 days and got on quickly with no fuss - apart from the necessary drilling you would not know they were in and around the house.Matt and Sam were very polite and the former patiently answered all my questions in detail without jargon. On completion they left the site very tidy having given clear advice for use of the new boiler etc.It is still the day of the completion but I feel confident that Matt will attend to any aftercare in the same helpful and efficient manner

Work was efficient and carried out in timely manner. I have used this company before and work has always been of a professional standard and we would have no hesitation in recommending them to friends.

Matt and his team installed a new boiler and completely cleaned out the existing central heating system. They worked to a high standard and answered any questions we had along the way. The work was complete in the time agreed and to the competitive price quoted. He made us feel at ease for any future communication and help that we might need with our central heating or plumbing issues. Would totally recommend this company.

When he came to assess the work for the installation of a new boiler Matt was extremely professional, put you at your ease and explained, very clearly, a way through any potential problems and how he would solve them. Also, he was very quick to respond when we contacted Boiler Guide and showed a genuine eagerness to carry out the work. On the day of installation, he arrived punctually with his very competent assistant, Sam. The old boiler was removed efficiently and the new boiler installed. This was done in the agreed time scale and on budget. Matt has an excellent manner with customers and carries out what he says he will do, to a very successful conclusion. You immediately have confidence in him - no problem is too great and solutions are found quickly. The work was carried out to a very high standard and we would have no hesitation in recommending this company to anybody.

Mathew converted our gravity fed heating system to a pressurised, combi boiler, system. Mathew and his colleague were fast, efficient and friendly. The house was left spotless and the old system, pipes and rads were all taken away. We have now asked Mathew to install our new fireplace and bathroom plumbing. Highly recommended without hesitation.

We use Harstwood Heating for both business and domestic gas and plumbing services. We find their work to be of a consistently high standard and would recommend them without reservation.

After being recommended, we asked Matt from Hartswood to replace our entire heating & hot water system including the boiler, all pipework & radiators in a recently purchased house. This would include relocating radiators in different places in most rooms as well as moving the boiler, pressurised tank and controls into the loft. The house is old and has been unloved for a long time and there was a legacy of strange old pipework and other challenges. From the initial meeting with Matt we received a very detailed quotation along with a timeline of the works breaking down exactly what would happen and when. We were also given detailed explanations of how the system would work and be controlled. We agreed a date to start and Matt & his colleague duly arrived at 8.00am on that day as promised. The works were completed on-time, including a few extras we had asked for. During the time the work was being carried out Matt kept us fully informed of progress, kept the house (which was also under going re-wiring at the same time!) as tidy and as safe as possible. There were no accidents or incidents or problems. Timekeeping was impeccable as was the quality of the workmanship that was carried out. The heating & hot water system Having carried out a number of renovations / modernisations over the years, I can honestly say that Matt has delivered to the highest standard & with the greatest efficiency I have ever experienced. I cannot recommend Hartswood Heating high enough!

The work carried out by Matt and Sam was absolutely exceptional and we are extremely pleaded we chose them to fit our new Vaillant boiler. Given short notice, a limited budget and a confined space, Hartswood Heating carried out all the work to a very high standard. All the work - which included new fittings and pipes - came in absolutely on budget. As well as the exceptional quality of the work, Matt was also an excellent communicator, keeping us informed throughout and providing a very helpful tutorial in how to work and maintain the combiboiler. We can't fault their work at all and would recommend them for any heating or boiler issue in your home.