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Endorsed by Which?
Headway Doors and Windows Ltd
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–16:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Headway offers a refreshingly unpressured and knowledgeable approach to choosing windows, doors and conservatories. With over 40 years experience we are a local Whitstable based family run business, offering you a relaxed and friendly service with exceptional value.
Choose from our extensive range and enjoy the highest quality products as well as professional design and installation. Whether you prefer Wood, PVCu or Aluminium, Natural Timber, traditional White or coloured paint finishes, we can accommodate all your own design ideas because a window is not just a window.
We believe the highest quality products and service are at the heart of everything we do and we are very passionate about our products and customer service and take pride in every installation carried out by our qualified installers.
You will receive sound advise and array of products to choose from to suit your home and with an in house design & planning department you will be rest assured your installation will be built to last.
What we do
Double glazing
- Double glazing installation
- Double glazing suppliers
Conservatories
- Hardwood conservatories and orangeries
Doors
- Bi-fold doors
- Timber doors
- Patio doors
- Composite doors
- Fire doors
- French doors
- Front door
- UPVC doors
- Orangeries
Glaziers
- UPVC Windows
- Aluminium Windows
- Timber windows
- Double glazed units
- Double glazing installation
- Double glazing repair
- Replacement window services and repairs
- Sash windows
- Stained glass
More Services
- pvcu
- windows
- doors
- conservatories
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.7
127 reviews
Recommended
Recommended
by 96% of customers
Sort by
Excellent Workmanship
Customer Service
Quality
Value
After a splendid job of replacing 2 doors in July by Chris, we went back to Headway for an urgent window replacement The salesman was good; the surveyor was superb and managed to find us a slot that met our needs. Scott installed the window. He was efficient and effective, his attention to detail, and keeping our property clean and tidy was very good. Thank you all.
Customer in Kent
, work completed
Recommended
Doors and windows
Customer Service
Quality
Value
Headway's fitter Chris has just completed our door and window replacement and I have to say I was very pleased I chose this company. I cant praise Chris highly enough for his workmanship and attention to detail.
Customer in Kent
, work completed
Recommended
Double glazed replacement windows
Customer Service
Quality
Value
This is the second time we have used Headway, and have also recommended them to a close family member. We had 8 windows replaced over 3 days. The work was undertaken and completed on time. The fitter, Chris was polite, prompt, and very professional in his work. The salesman Danny was also very friendly and sincere. We were given a 10% discount as we had the work completed in December. I am happy with the new windows and would recommend this company to anyone considering new windows.
Customer in Kent
, work completed
Recommended
Windows & Doors
Customer Service
Quality
Value
Headway Doors and Windows have recently completed the installation of a new composite front door, a back door and 3 windows. From the initial inquiry to completion, they have provided a quality, efficient and professional service. We would highly recommend Headway Doors & Windows.
Customer in Kent
, work completed
Recommended
Prompt and efficient service
Customer Service
Quality
Value
The process of designing, quoting and fitting new windows was well organised and simple. The installation was carried out on time and with little disruption. Overall an excellent product and service
Customer in Kent
, work completed
Recommended
Great service
Customer Service
Quality
Value
Contacted Headway over Christmas about having 2 new doors fitted. Taylor visited us for home consultation and was very friendly and professional and did not try to upsell. He came round at a time that suited us to consult and then process paperwork and collect the deposit too. The fitting was booked in quickly and the whole process took just over 1 month. Doors look great and fitted well, completed in a few hours and went over how to use the doors with me before he left. Great friendly and professional service, lots of choice, advice given, and good price overall, would recommend to anyone! :)
Customer in Kent
, work completed
Recommended
Check glass before installation! Also do not use bank transfer. It's better to pay with debit card.
Customer Service
Quality
Value
Started 8/2/2023 many visits later kind of finished 6/4/2023, but only because I was worn down and couldn't take anymore, not because I was satisfied. I had 6 units installed and 4 had to be changed over the coming weeks. They had damage to them and not production blemishes as Headway call them. One was changed for a unit, with blue felt tip pen on the "inside" of the unit. Production "blemish". How? All summer I could not "let the light in" as it was so annoying. They seem to have film smear over the insides which I can not get rid of. I'm still finding scratches and I wonder if it's the film that covers them. Recently I've noticed one that has dust particles inside the unit. Also which I do find amusing is a hand print mark that appears on the outside of the bathroom. At first, I thought it was me in the cleaning. But no as it rains the rain pools on the window but makes a different pooling in a hand shape. I've again tried to clean it thinking it's an oil mark. My heating stays on more, so are they the energy efficient that I paid for? I've sealed trickle vents so that's not the reason. The fitter did not treat the product as if one might think if it is indeed a high-quality product. This was the last £5500 that my late husband had left me so it's quite raw. The glass they took out was in better shape bar the uvpc. I have all the photos for evidence and the hand print!
Customer in Kent
, work completed
Solidor Installed
Customer Service
Quality
Value
Excellent door as had Solidor fitted at my previous address. The fitter took his time to carefully remove the existing door, creating no damage to the surrounding walls. The installation is perfect. The door and frame are perfect. No large seams of mastic and tidied off in the interior with some trim. The door is a dream to open and close unlike our previous door that shrank or swelled depending on the weather. Well worth the expense.
Customer in Kent
, work completed
Recommended
Removal of existing conservatory and supply and erection od a new and larger conservatory
Customer Service
Quality
Value
We were advised at an early stage of extended lead times due to adverse weather and the revised timetable was adhered to. Headway used a combination of their own staff and sub-contractors. All the work from the removal of the existing conservatory to the laying of a new base and the erection of the new building were carried out professionally. All those working were friendly and diligent. The damage to our existing patio whilst putting in a new base (inevitable) was replaced to a standard better than the original (to the extent I asked them to replace the rest of the patio!). The whole exercise covering 6 weeks was well planned and what was refreshing was that all the different trades talked to each other and Headway ensured we knew exactly when various people were going to be on site. The site was always left tidy at the end of the day. We are very happy with what is an excellent product and I would strongly recommend Headway as a professional and reliable company that supply a quality product at competitive prices.
Customer in Kent
, work completed
Recommended
Window replacements
Customer Service
Quality
Value
The two workman we had were very professional friendly and polite. We are very pleased with the work they carried out. We would definitely recommend this company.
Customer in Kent
, work completed
Recommended
Highly recommended
Customer Service
Quality
Value
Very impressed with the professional service I received from quotation to installation. Fast and efficient throughout. Installer very clean and tidy and product looks very good. Have already recommended them to fiends and family.
Customer in Kent
, work completed
Recommended
Very professional.
Customer Service
Quality
Value
We needed to replace a draughty wooden single-glazed front door and side panels with modern composite materials to improve insulation and also replace a first-floor window only accessible from the outside and therefore not a straightforward job. All of the work was completed in just over a month from the date of the order and to a high standard at a reasonable cost. We found this company to be efficient, professional and friendly and highly recommend them.
Customer in Kent
, work completed
Recommended
Total Satisfaction
Customer Service
Quality
Value
Installation of a pair of bedroom windows, The salesperson was very helpful, very knowledgeable Installation of a pair of bedroom windows. The salesperson was very helpful, not at all pushy and gave accurate and useful information. The surveyor was efficient and again gave good advice. The Installer is excellent, respectful of the property, hard-working and skillful. The job was completed quickly and to my complete satisfaction. I would not hesitate to recommend Headway. Installation of pair of bedroom windows
Customer in Kent
, work completed
Recommended
good and efficient service
Customer Service
Quality
Value
We had four windows and a door fitted. The initial visit for a quote was pleasant and mostly non-pressuring. The price, as far as we can judge, was competitive and the materials later supplied are of good quality. The surveyor's visit was also efficient and quickly followed our confirmation of the work. The installation happened more quickly after order confirman]tion than expected and was carried out in a trouble-free, professional and skilled manner. Extras, such as the need to remove and replace old catflap and install a new one, were carried out as we wished. The new windows were made to match our already-installed windows in style and appearance. As far as we can judge one day after the installation, everything looks good and has improved the insulation in the house. Everyone involved from Headway have been polite, friendly, efficient, left everything clean.
Customer in Greater London
, work completed
Recommended
Happiness the Headway
Customer Service
Quality
Value
We recently had 2 UPVC doors and 2 windows replaced by Headway. From start to finish their customer service and work was excellent. Vicky came around to do the initial quote, explained their way of working, showed us the full range of options on windows and doors and the security profiles. She also talked us through their guarantees. Fensa, etc. All very thorough. Then on installation day a young chap called Scott appeared right on the dot at 8.30am and started work. He was incredibly organised, tidy and hardworking. Nothing was too much trouble and the final results speak for themselves. Scott and everyone at Headway were brilliant. We will be recommending them to all our friends and family. Great company, great product, great customer service.
Customer in Kent
, work completed
Recommended
Great Service
Customer Service
Quality
Value
I recently used Headway Doors and Windows Ltd to replace the doors on either-side of my porch and to brick-up a third, unwanted doorway as well. I was very impressed with their professionalism from start to finish and feel that the service they provided was reasonably good value too. I would have no hesitation in recommending them to anybody else and will probably use them again myself at some point down the line.
Customer in Kent
, work completed
Recommended
Excellent work and great windows
Customer Service
Quality
Value
Despite Chris and Scott starting work on the hottest day of the year they were very hard working, skilled and considerate when installing the windows. An excellent job, thank you .....I would have no trouble recommending Headway.
Customer in Kent
, work completed
Recommended
Great Work and fitted quicker than expected
Customer Service
Quality
Value
Just had a door fitted, they said up to 12 weeks from measuring but it was fitted within 3 weeks which was great. The fitters did a great job and were very tidy.
Customer in Kent
, work completed
Recommended
Excellent service.
Customer Service
Quality
Value
New doors and window fitted to utility room. Very professional from discussing and advising on best options through to completion of work.
Customer in Kent
, work completed
Recommended
External shiplap door
Customer Service
Quality
Value
Headway were able to supply and fit a non-standard size external door. No glass was required in the door and a shiplap finish was agreed as the door provides access to under house storage. The time from ordering to installation was around 5 weeks with Christmas and New Year in that period. Chris the installer was courteous and professional.
Customer in Kent
, work completed
Recommended
Two replacement windows
Customer Service
Quality
Value
We required two replacements windows and contacted several local companies, Only four of these were willing to give a quote over the phone. Headway had one of the best quotes so we asked them to come out and confirm. They came to see us and explained very clearly what we would get and the price all with no pressure. We ordered and the turn round was very quick. The fitter arrived as arranged and fitted with no fuss and no mess he even sorted out a problem with our front door while he was here. Would recommend every time.
Ian in Kent
, work completed
Recommended
Unresolved entry of water during wet and windy weather under poorly installed UPVC French doors.
Customer Service
Quality
Value
We chose a low threshold, inward-opening set of French doors due to safety concerns in order to reduce trip hazards and the threat of wind gusts. In full knowledge of the westerly-facing elevation of the site, Headway at no time suggested this particular product was unsuitable and would perform badly. If they claim otherwise, they are merely trying to pass the responsibility onto us. Multiple, unsuccessful visits have been undertaken by Headway to rectify this unfit product. An attempt at draining accumulated water from the threshold frame—drilling a few holes in the linear sump—was never checked for effectiveness. Measures such as the addition of an effective drip bar have not been attempted. Headway Doors and Windows have never responded to my formal letter of complaint. During recent episodes of rain and wind, water continues to enter. This company is fine if the job goes well. However, if issues arise that are difficult to remedy, they become invisible, leaving these problems unresolved. Do not employ this contractor.
Customer in Kent
, work completed
Great conservatory build
Customer Service
Quality
Value
This company agreed to build our bespoke conservatory. There was constant communication from start to finish, even when there was a long delay between the building of the foundation to the erecting of the UPVC double glazing due to the COVID-19 pandemic. The work done was very professional and we had chosen the company as a result of numerous works seen through friends and family. During the delay we kept in contact with the company who advised us as to the state of play in relation to the delay. The workmen were very polite and completed their work satisfactorily.
Customer in Kent
, work completed
Recommended
Excellent service.
Customer Service
Quality
Value
We had arranged to have new bi-fold doors and a new kitchen window fitted before the Covid lock-down was imposed, but the work was done as soon as the lock-down was modified. We had actually used Headway a couple of years before, when we had three sets of new windows installed in the house that we had just bought (they were recommended by the previous owners). Anyway, on both occasions we were very well advised by Headway, the standard of the work and the quality of the materials were excellent, the service very friendly and the price very reasonable. When a particularly high wind discovered a very small gap in one of the window frames, Headway fixed it immediately. I would recommend them without hesitation.
Julian
, work completed
Recommended
Installation completed ok.
Customer Service
Quality
Value
Installation of one window and patio doors was completed satisfactorily. After care has been good.
Barry, Kent
, work completed
Recommended