We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies as per our policy which also explains how to change your preferences.

Endorsed by

Which

?

Trusted Traders

Headway Doors & Windows Ltd

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–16:00
  • Saturday - Closed
  • Sunday - Closed
Profile thumb 11. georgian window

4.8

63 Reviews

About

Headway offers a refreshingly unpressured and knowledgeable approach to choosing windows, doors and conservatories. With over 40 years experience we are a local Whitstable based family run business, offering you a relaxed and friendly service with exceptional value.

Choose from our extensive range and enjoy the highest quality products as well as professional design and installation. Whether you prefer Wood, PVCu or Aluminium, Natural Timber, traditional White or coloured paint finishes, we can accommodate all your own design ideas because a window is not just a window.

We believe the highest quality products and service are at the heart of everything we do and we are very passionate about our products and customer service and take pride in every installation carried out by our qualified installers.

You will receive sound advise and array of products to choose from to suit your home and with an in house design & planning department you will be rest assured your installation will be built to last.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing suppliers
  • Conservatories

    • Hardwood conservatories and orangeries
  • Doors

    • Bi-fold doors
    • Timber doors
    • Patio doors
  • More Services

    • pvcu
    • aluminium
    • timber
    • windows
    • doors
    • conservatories

Customer reviews

Reviews summary

4.8
63 reviews
Customer Service
4.8
Quality
4.8
Value
4.7
Sort by
Professional.
Customer Service
Quality
Value
Excellent clean and tidy work by both fitters.
Alan, Kent29/05/2018
Prompt & professional
Customer Service
Quality
Value
Excellent service, arrived on time. Very clean and tidy.
Sue, Kent22/02/2018
Excellent company; brilliant products and fitting
Customer Service
Quality
Value
Headway replaced all 16 of our windows. We found them to be a friendly, knowledgeable and professional company to work with from start to finish ? from sales and survey through to fitting. They supply quality products and I couldn?t be happier with our new windows. Special thanks to Ashley, the fitter, and Darren, the surveyor, who went above and beyond to ensure that our windows were finished perfectly and that we were 100% happy with them. Thank you Headway.
Silvia, .11/12/2017
Great job
Customer Service
Quality
Value
Promptly informed early that the first day work would be postponed due to weather. 3 days worked, arrived and left when stated. Removed all of old conservatory, left site clean and tidy each day and at end of job. Quality of conservatory and workmanship excellent. Polite and considerate of others, gates left closed after work, all stages of process from survey excellent.
Peggy, Kent21/11/2017
Professional from start to finish.
Customer Service
Quality
Value
From quote to installation, it was professional, quick and first class. Ashley did a great job installing our windows and door, and left our home looking immaculate, no mess at all.
Hayley, Kent14/11/2017
Excellent product but poor customer service by management
Customer Service
Quality
Value
Failure to install on day agreed due to staffing issues. However customer service was appalling, with no phonecall to inform us and no apology until we called them to find out why our doors were not being installed . Found management rude and dismissive.
Lydia 24/10/2017
The trader replied (on 31/10/2017)
Dear Lydia Thank you for your comment regarding our excellent quality of products, we are however disappointed to hear you found our customer service not up to par. Our installer however did arrive at your property on the date arranged/agreed and installed 3 windows, being part of your installation, the doors unfortunately had to be installed the following day as our installer 5 days previously had undergone a minor operation and although it was assumed by our management he would be back to work fit and ready; on the morning of your installation he notified our office that he felt the doors could be an issue for him lifting, we therefore offered assistance on site to help but due to some pain he was suffering throughout the morning it was decided we had no choice or alternative option but for him to return the following morning to complete the installation, which he duly did. An apology for this unforeseen issue was made to a Mr Arnold who was on site at the time but we apologize a verbal apology was not also given to yourself on the day, we did however try to explain these circumstances to yourself during a telephone conversation and I hope you have received our email sent to you on the 25th October explaining the issue with our installer and an official apology from Headway for any inconvenience this may have caused you. Regards Mrs Victoria Marks.
Excellent job done.
Customer Service
Quality
Value
Nice, competent worker, who was very polite and tidy, and performed a good job.
Matthew, Kent30/05/2017
Efficient & professional
Customer Service
Quality
Value
Arrived on time, worked quickly & efficiently. Very pleased with result.
Chris, Kent08/03/2017
Full window replacement.
Customer Service
Quality
Value
Very good job. 32+ window panes replaced. Had a choice of frames which attracted us. Good job.
Geoff, Kent16/01/2017
My Review
Customer Service
Quality
Value
Everything good
Ronald, Kent27/09/2016