Heat Solve (London)

I had Robert out to do our annual boiler service and gas certificate a few months ago, he turned up when he said he would and completed the job quickly and efficiently…. Then we had an issue this week with a big leak due to the rain which unfortunately got into the boiler causing a fault. Robert attended straight away and diagnosed the problem, ordering the replacement parts and returning exactly when he said he would to fit them. He’s a friendly, honest, knowledgeable and reliable engineer. Thoroughly recommend him!

This is the third time I’ve used this firm. On every occasion, Robert has turned up on time and got to grips with the problem. With a problem with a central heating and hot water boiler, a speedy and effective response is essential and Heatsolve (London) provides this.

Robert fixed a leak in our boiler and replaced a faulty valve on our hot water tank (we used him twice). Very quick and reliable and the work was great quality and reasonably priced. Would definitely recommend Robert and Heat Solve.

I needed new radiators in my home so phoned this trader’s mobile number and got a call back 2 days later. (Btw are they called Heat Solve or Heat n Leak?) Said he wouldn’t quote unless I paid him £130 up front to do so: he had lots of work “at this time of year” (December) and it wasn’t “worth his while” in that context to quote for free - the implication being that he didn’t have a consistent policy on charging for quotes but instead just tried it on when he thought he could get away with it. I offered to send photos of the radiators that needed replacement so that he could quote - or at least estimate - without having to visit the property, but he just brushed me off, and in a rude, arrogant and dismissive way. He did everything he could during our brief conversation to big up the job, dissing everything from my pipework to my nearly new Worcester Bosch boiler (he claims to specialise in these, so presumably has a link with the manufacturer, but dismissed these excellent boilers as “ok until they start leaking”) and trying to push expensive extra services (Powder Flush?). And all this without laying eyes on my house! I’ve researched the practices of tradespeople with regard to charging for quotes, and while some do so, it is wholly unreasonable to charge £130 to quote for a job of such a relatively small size and low level of complexity. Not at all what I expected from a Which? Trusted Trader, and inconsistent with this trader’s claim of “no hidden extras”.

Robert fixed my toilet flush. He did a good job, went out to get the gadget for flush and returned in a short time. Thorough, tidy and very professional. Good value. Good Standard. I would highly recommend him.

Robert installed new counter tops and replacement white goods in the kitchen of our rental property. He also ran a new gas feed to the hob as the previous one was electric, serviced the combi-boiler and carried out the annual “Gas Safe” inspection. He arrived on the date and time agreed and carried out the work as agreed and priced. He actually spent more time than first planned but did not charge extra. The work was carried out carefully and to a very high standard. This was the second time he did some work for us, the first time was an emergency call out for leaking water mains; that job was also carried satisfactorily. I would fully recommend him.

I needed to find a new person to service a very old boiler. Rob was on-time, professional and serviced the boiler. He also answered my questions about when I should replace it, very clearly. I thought that the price for the service was very reasonable.

Rob communicated quickly and efficiently as to his availability. He turned up promptly at the agreed time and carried out the work with a minimum of fuss, obtained the necessary replacement part and completed the job.

Rob was courteous and sensitive to the current situation re the pandemic when visiting our home. He was a pleasure to talk to and did the service on our boiler efficiently and neatly. There was nothing to do after he left, other than be assured that everything was working well, and that we'd keep his number for anything in the future.

Rob carried out a boiler service and gas certificate. The work was done promptly, to a high quality and was competitively priced. Rob was also friendly and helpful. Would recommend.