Heat Tech Services Limited

We had a mains water leak which had obviously been going on for some time with water saturating an internal, but load bearing wall. I had no hesitation calling 'Heat Tech Services' as I knew I would receive an excellent and prompt solution at a fair price. As it was the weekend and Mark was busy, he could not actually get to us until the following week. He was incredibly helpful, giving the best temporary solution, including what we could do ourselves to save time and money before they could come to fix the pipe. The pipe was excellently and quickly fixed by the end of Monday. The site was left clean and clear of debris. I felt like a very stressful situation was calmly, expertly and promptly sorted without causing a financial headache. I had a query regards moisture on the pipe after the job was completed and Mark thoroughly explained the possible reasons and asked me to call back if I was still concerned. The workers mended the pipe perfectly and saved us a lot of hassle over a very busy Christmas period. Thank you. I cannot recommend Mark and his team highly enough.

Heat Tech engineer George came the day after I called, to replace our water pump and check the boiler because the heating was not working properly. He was excellent and a credit to Heat Tech. I had never used the company before but had been recommended. They are just excellent and very helpful and accommodating and reasonably priced. I have no hesitation in recommending them and would certainly use them again.

I've previously engaged Heat Tech for some repairs at my home and was happy to go back to them with a recent query. Mark was really helpful over the phone and managed to solve the issue without the need for a call out and so without any cost. I've recommended Mark and Heat Tech to friends and I know they've been happy too.

We have the top of the range Home Care cover with British Gas. We were left without hot water for over a week (not classified as an emergency according to Dyno, who carry out plumbing work on behalf of British Gas), and no sign of resolution. We contacted Mark and although we live outside the area his company usually covers, he agreed to help us. He came as a recommendation from two people we know. Mark ordered the parts and carried out the repairs in a very timely and professional manner, thoroughly testing everything before he left. He left the area spotlessly clean. From our initial contact with Mark, right through to completion, Mark kept us informed each step of the way. If the software allowed, we'd give him more than 5*. We are indebted to Mark and his team member for coming to our rescue and putting an end to lukewarm showers in the gym / local swimming pool, in winter. We cannot recommend this company highly enough - so professional and efficient. We felt we could trust Mark totally.

Heat Tech came in good timing to solve boiler pressure problem; later central heating was on, but a new leaking found, Heat Tech came again in late afternoon to finish a reliable service, so far boiler OK.

We noticed a small leak coming through the downstairs ceiling. It proved very difficult to find but once it was located the exact cause was established. The remedy involved installing a new shower which Heat Tech did most efficiently. A big job for a small leak but one which had to be done. I'm pleased with the new shower. All in all a very satisfied customer. I would have no hesitation in using Heat Tech again and would definitely recommend their services.

The engineer arrived on time and was friendly He carried out the service on my boiler in a confident manner and was tidy and efficient. He also helped set my timer which I was having problems with. He suggested it was faulty. When I asked him if Heat Tech could fit a replacement he said yes and suggested I contact Mark Ockendon. I was extremely happy with the service.

Mark and his team have carried out annual services on my domestic boiler for some years. The team are utterly professional and work quickly, efficiently and to the highest standards. Charges are fully explained in advance and on each occasion I have been invoiced for the pre agreed sum. Excellent.

I called Mark to get my hob commissioned after my kitchen fitters fitted the kitchen, he came round very promptly, spent half an hour making sure my gas supply was ok but more importantly made sure I was strong enough to turn the gas off if the need arose.