Honest and professional
We are SO relieved to find a heating engineer that is honest and professional. Just before Christmas, we very nearly fell victim to an unscrupulous plumber who insisted that a new boiler was our only option when ours failed. The hard sell made us very uncomfortable so friends recommended we call Mark. Thank goodness we did! Mark was able to identify the problem immediately - and very kindly took the time to explain how he was going to fix it. Thanks to his knowledge and skill, our boiler is now up and running and there was no question we needed a new one! I'm so grateful for Mark's honesty and have absolutely no hesitation in recommending him.
Julie
Posted on 17/01/2018
, work completed 17/01/2018
Recommended
Excellent work
Mark and his team fitted a new boiler and hot water tank in four days. They were prompt, tidy, and explained all the work they were doing. Prior to the work, mark had explained the alternative solutions. Whilst at the top end of the estimates I had, I would not hesitate to recommend them as the result has given me an excellent system.
Michael Foxton
Posted on 21/03/2018
, work completed 21/03/2018
Recommended
Excellent Service
Would recommend using Mark and his team. Mark came and discussed options on new heating system explaining to this "old lady " in great understandable detail. The work was done while I was away and I came back to a very warm clean house. Thank you George. Mark again explained the running of the boiler. Mark is a very pleasant person to deal with. I understand from my neighbours that the whole team were very friendly and considerate. Thanks everyone. Not the cheapest but certainly the best. Will certainly keep using Heat Tech.
Jeannie H
Posted on 11/05/2018
, work completed 11/05/2018
Recommended
Great work, very helpful and reliable Heat Tech team.
Highly recommend Mark and his team. We have used Mark's services for a few years now. The service is prompt and professional. Very helpful, trustworthy and reliable team. We had a bird trapped behind our gas fireplace and Mark was very fast to come and to help us. He did excellent job releasing the bird and fixing our gas fireplace.
Vilma.
Posted on 21/05/2018
, work completed 21/05/2018
Recommended
Very happy
Mark was recommended to us a few years ago by another of his clients and we've been contacting him for all our plumbing needs since then. From fitting new boilers, to repairing redundant (but still live) mains supply pipes leaking into our kitchen, to replacing troublesome toilet seats, his service is always completely satisfactory, perfectly prompt in an emergency and very pleasant. I wouldn't hesitate in recommending him to others. In fact, I already have done.
AbiGill
Posted on 21/06/2018
, work completed 21/06/2018
Recommended
Excellent service
I found Mark on the Which Trusted Traders' site and rang him for help. I had been left without hot water for a week after the company I have insurance with for maintenance on our central heating, supposedly serviced our boiler. Their engineer returned to my house four times and each time failed to remedy the problem. Mark spotted what was wrong almost immediately and the hot water was back within the hour. He even fixed a problem with my outside tap while he was here. I cannot recommend him highly enough. Needless to say I have cancelled the contract with the heating insurance company and I will be using HeatTech for all future maintenance. Megan S.
Megan Steinhauer
Posted on 21/06/2018
, work completed 21/06/2018
Recommended
Very satisfied
Mark returned my call promptly following my initial enquiry. His team arrived on time and were polite and professional at all times. They serviced our unvented hot water cylinder. They also replaced a zone valve actuation head as our central heating wasn’t turning off. This was the first time I had contacted Mark and shall do so again in the future
Customer in Buckinghamshire
Posted on 16/12/2018
, work completed 12/12/2018
Recommended
Hot water tank repair
A leaking hot water storage tank left us without any hot water on the last weekend before Christmas. After calling Mark (whom has done work for us before) on a Saturday afternoon he was with us early evening same day and sorted the problem quickly. With a new valve fitted we were up and running again. I wouldn’t hesitate to recommend Mark - hugely knowledgeable and gets the job done without fuss.
Customer in Hertfordshire
Posted on 01/01/2019
, work completed 23/12/2018
Recommended
Heat Tech to the rescue
We were delighted with Mark's quick response to our needing the magnaclean serviced. He also told us what to watch for in the pressure of the boiler and made us feel much more confidant about the whole system. We would certainly ask him to do our service next time.
Customer in Greater London
Posted on 05/03/2019
, work completed 27/02/2019
Recommended
Install 2 new thermostats and review operation of heating system
This job was a bit of a nightmare for Mark as the original extensive wiring was shambolic and had to be replaced . In addition one of the new thermostats proved to be faulty and an existing valve had seized. Nevertheless Mark soldiered on and finished the job to his usual high standard.
Customer in Hertfordshire
Posted on 02/06/2019
, work completed 30/05/2019
Recommended
Excellent Work.
As ever prompt and efficient work by Heat Tech Services for my annual central heating boiler service. Arrived earlier than the appointment time on the agreed date, which is so positive and left everything neat and tidy. Good value for money. Local company. I have used Heat Tech Services since 2006.
Customer in Hertfordshire
Posted on 04/11/2019
, work completed 31/10/2019
Recommended
Usual 1st Class Service Standard
I have been using Heat-Tech for installation and servicing of my central heating boiler since 2013. Also general plumbing. Just had another annual comprehensive boiler service carried out in the usual efficient way. What I like about Heat-Tech is that if I want clarification or help on any c/h or plumbing matter during the year I just have to phone Mark. He is either instantly available with advice or phones me back very promptly.
Customer in Hertfordshire
Posted on 10/06/2020
, work completed 01/06/2020
Recommended
Modernising a central heating system
We had a boiler and hot water cylinder replacement, eight radiators replaced and various other central heating bits and bobs sorted out. All this work was completed in four days by Mark and his excellent HeatTech team. I have had work done by Mark’s company before, so I was confident that this job would be done professionally to the highest standard, and so it was. Mark Ockendon’s encyclopaedic knowledge of central heating systems and problem solving came in very useful, in diagnosing and explaining the existing faults that became evident during this installation. I highly recommend HeatTech heating engineers. Well worth the money.
Customer in Buckinghamshire
Posted on 18/06/2020
, work completed 04/06/2020
Recommended
Replacement radiator
Heat Tech quoted for a new central heating radiator and delivered the requested one a couple of days before the installation. I did not like to size and style of it. Mark Ockenden collected it without quibbling and fitted a much better one on the scheduled date. The work was neat and furthermore his invoice was less than his quotation to account for the alternative radiator. He has done several other heating & plumbing jobs for me in a proper, professional way. I recommend Heat Tech.
Andrew - Rickmansworth
Posted on 12/08/2020
, work completed 10/08/2020
Recommended
Excellent reliable service
I have used HeatTech for several years now and they always arrive as agreed, perform an excellent and efficient job and clear up properly when they have finished. The most recent work was to fit Thermostats to 7 Radiators. Sapphire and her excellent Team arrived on time, used freezing equipment to avoid draining the system and risk of airlocks, fitted the Thermostats, checked the system and cleaned up thoroughly before leaving. I have no hesitation in recommending this Company for any Heating and Plumbing work large or small. In an Industry with "Cowboys" it is reassuring to find a trader of this quality.
Customer in Hertfordshire
Posted on 18/07/2020
, work completed 07/07/2020
Recommended
Another satisfied customer
Clean and efficient job well done. The problem was a mysterious leak which will need on going monitoring. Mark identified the possible cause and we will see what happens. He fitted in two visits around his busy schedule and repaired toilet cistern whilst he was here. I would definitely recommend him for all plumbing and heating work.
Hoffmeister
Posted on 28/11/2018
, work completed 28/11/2018
Recommended
Great service
I had Mark round to service the boiler, repair a radiator valve and improve the condensate pipe run. He and his team arrived on time, completed the work thoroughly and with care and were very polite. A pleasure to have in the house! They left the place clean and tidy and charged a fair price for the work. I would not hesitate to recommend.
Jonathan Mansfield
Posted on 22/10/2018
, work completed 22/10/2018
Recommended
Professional service yet again
Mark and George came out to look at our (old non standard) boiler which had locked out. Cleaned out clogged internal gauze filter in flow pipe and checked other functions; heating now working properly. Punctual, professional and efficient as always with clear explanations and recommendations.
Tree Tops
Posted on 23/10/2018
, work completed 23/10/2018
Recommended
Great service
It was a Friday and Mark couldn’t get to me during the day (already had jobs booked in). He called me back and talked me through (very patiently) what i needed to do to get the heating going again. We have used him before also and were very satisfied with the quality of his work. Knowledgeable, trustworthy and honest. Recommended
Customer in Buckinghamshire
Posted on 15/03/2019
, work completed 08/03/2019
Recommended
Very Good Work
After booking the service of the boiler we were telephoned in advance of the plumber's arrival and the work was done very well. Very helpful answering questions we had and all went smoothly.
Customer in Buckinghamshire
Posted on 25/08/2019
, work completed 15/08/2019
Recommended
Very efficient and knowledgeable
Mark was able to help me with the leaking boiler that heats my pool and made several useful suggestions to improve efficiency in the future. Replied to my voicemail promptly and phoned to let me know he would be ahead of time. He came recommended and I will happily recommend him now myself
Karen Bullimore
Posted on 12/09/2019
, work completed 19/09/2010
Recommended
Boiler service
Excellent workmanship. Found and rectified a fault of which we were unaware. Service and replacement part at very reasonable price. Would highly recommend
Customer in Hertfordshire
Posted on 11/10/2019
, work completed 08/10/2019
Recommended
Repair to Noisy Hot Water Tank
When continuous rumbling sounds came from our hot water tank we asked Heat Tech to investigate. A convenient date was arranged followed by an email confirming the date & time they would arrive. After the problem was identified we were told that a replacement hot water zone valve was needed as well as a new circulation pump head. These parts had to be ordered and after a few days we were contacted and Heat Tech came to complete the repair. At all times the staff were polite and kept us informed of the work and how long it would take. We can highly recommend Heat Tech for their efficient and professional service.
Customer in Buckinghamshire
Posted on 23/09/2020
, work completed 09/09/2020
Recommended
Boiler service and repair
Heat Tech have visited my home twice. On 9th December they serviced my Combi boiler. A problem was identified, which was explained to me. Heat tech ordered a new part for the boiler and contacted me as soon as they had received it. They returned on 14th to fit the new part. Their engineers were punctual, efficient and courteous. They were clean workers and left no mess. I can highly recommend this company. Both the engineers on site and office management and administration was faultless.
Customer in Hertfordshire
Posted on 29/12/2020
, work completed 14/12/2020
Recommended
Boiler not working no hot water
Extremely happy and very impressed with Heat Tech Services. We rang this company on a Sunday afternoon and Mark from Heat Tech arrived the next day, early Monday morning. Mark was professional & very knowledgeable. Our problem with our boiler was resolved and have also used heat tech services to service our boilers. This was completed by Marks team who were once again professional, efficient & friendly. Excellent workmanship would highly recommend.
Customer in Buckinghamshire
Posted on 18/01/2021
, work completed 10/01/2021
Recommended