Endorsed by Which?

Heatco

5.0

292 Reviews

What is a Which? Trusted Traders Hertfordshire Trading Standards Approved Endorsement?

Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

As one of the leading heating and plumbing experts in St Albans, over the last 20 years HeatCo have built a reputation for reliable, honest and great value service. A family run organisation, we are based in St Albans, and are perfectly placed to supply boiler and central heating installations, repairs and maintenance to clients across the Hertfordshire area.
We are Worcester Bosch Platinum Accredited Installers offering extended Guarantee benefits on all our Boiler installations.
We are also BAXI accredited and can offer maximum warranties on their range.
Our maintenance plan HeatClub has been very well received by clients looking for an alternative to the larger insurance based providers.
Book your appointment on line using our website or call our numbers for helpful advice

We work with all makes of Boilers and Controls

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Gas installers

  • More Services

    • general plumbing repairs
    • expert advice and knowledge

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
292 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Professional, friendly and expert heating engineers
Customer Service
Quality
Value
I'm not one to leave reviews, but Joe and Dean deserve a few words to back up our fabulous experience using HeatCo. From the outset they were both friendly; from arranging the quote to responding to queries. Dean carried out the work - it was a long 5 day complete heating system installation. His attention to detail on the installation was exceptional - he carried out the work like it was his own home, tidying up after himself and ensuring the pipe runs and boiler fitting was neat and tidy. The heating was up and running first time after day 4. He unpicked the plumbing mess that we inherited and we now have a toasty home! We arranged a few quotes and visits from various heating engineers and in the end were very happy to have chosen HeatCo.
Customer in Hertfordshire Posted on 28/01/2019 , work completed 18/01/2019
Great service
Customer Service
Quality
Value
Joe has done several plumbing jobs around the house for us including ones that left other plumbers scratching their heads. He's very helpful, amiable and reliable, as well as being very skilled at what he does. Its taken a big stress away to have found him, knowing if there is ever any issue we have someone to call we can trust. I have no reservation in recommending him.
Customer in Hertfordshire Posted on 19/01/2019 , work completed 15/01/2019
Boiler Services
Customer Service
Quality
Value
We had our first service on our boiler that was supplied and installed by Joe @ Heatco last year. They are a very professional company, tidy and polite, nothing is too much trouble for them, all questions answered. Would highly recommend.
Sandra Posted on 31/07/2019 , work completed 31/07/2019
Boiler and heating system service
Customer Service
Quality
Value
very easy to book service online - email and text updates on arrival very efficient service and offer helpful answers to questions arrived on time and work completed satisfactorily e-mail report same day
Trevor in Hertfordshire Posted on 19/10/2021 , work completed 11/10/2021
Very Reliable
Customer Service
Quality
Value
Have used this company twice now & both times have been bang on time. Work carried out was very satisfactory & very thorough, tidy & clean. Would highly recommend them
Customer in Hertfordshire Posted on 20/10/2021 , work completed 18/10/2021
Really great response and lovely engineer
Customer Service
Quality
Value
Heat co were amazing and it was really efficient to book my appointment online which was really easy. The response time was super quick and the engineer was really helpful and polite and sorted out our problem really with ease but was careful to check through all possible faults. Overall excellent traders, I would trust every time.
Customer in Hertfordshire Posted on 03/08/2021 , work completed 03/08/2021
Fitting a replacement up and over dual tap fitting
Customer Service
Quality
Value
Looked to be an easy fill in job but as we had HeatCo cover we decided to leave it to the experts to fit it. I am glad we did. Unbeknown to us, the old tap had completely rusted in to the sink unit solidly locking it into place. Of course, HeatCo's engineer had all the tools to hand and the experience to persuade the fitting to move before cutting it out and fitting the new unit. Excellent job well done.
Customer in Hertfordshire Posted on 29/11/2021 , work completed 25/11/2021
Excellent service - very knowledgeable and alway happy to help
Customer Service
Quality
Value
I have been using Heatco services for many years now and will carry on for years to come. Daren knows what he is doing and has been looking after my old boiler years after years so that I made the most of it. When I had building works done, I asked Heatco for advice, and although they didn't do the job (as they don't work with builders), they were very helpful in understanding what we needed. Since we have had a new boiler installed they are happy to come and help, as well as service it for a very decent price. Excellent service, very nice people to deal with!
Customer in Hertfordshire Posted on 02/12/2021 , work completed 24/11/2021
Easy, quick and well done
Customer Service
Quality
Value
It was easy to book an appointment online for a boiler service with early availability and the engineer Darren was early rather than late (with a text to say they would be early and checking that was OK). Darren was very pleasant and when I queried a TVR on a radiator he immediately looked at it and fixed a sticking pin. Took his shoes off at the door too! Verbally gave information after service and then was sent certificate and invoice (for quoted price on the website) immediately afterwards.
Customer in Hertfordshire Posted on 17/12/2021 , work completed 16/12/2021
Reliable as always!
Customer Service
Quality
Value
I have been using HeatCo's services for a number of years now. I have met three of their people over this time and all of them have provided excellent service and workmanship. Recently I used another firm for a side job and actually realised there was an error in their work but Darren from HeatCo diagnosed it immediately, ordered a part and sorted it out within a few days. He also gave our boiler an annual service which we have done like clockwork by HeatCo. As an aside, HeatCo replaced a boiler for me a few years ago. I was involved in a disastrous process with my former insurance company. They sent out engineers to mend a small problem with our old boiler - they actually ended up making the situation worse due to a lack of understanding about my "commerical" named but domestic rated boiler. HeatCo really saved the day. The firm contracted by the insurers ended up asking HeatCo to intervene as they realised they were making a real mess of the boiler. The situation deteriorated with the insurer and we ended up needing a new boiler fast. We have been without heat and water for a few weeks at this point and Joe had been invaluable in the process with diagnostic checks and advice on the matter. Dene from HeatCo gave up a day of his weekend to come and sort it out for us so we didn't have to wait a day longer to warm up! We have had heat and hot water ever since! They really went above and beyond for us. HIGHLY RECOMMEND this team! Thank you from us.
Customer in Hertfordshire Posted on 03/03/2022 , work completed 02/03/2022
Great Service
Customer Service
Quality
Value
Easy to book an appointment online which made life easier. Darren came round quickly and figured out the problem which needed a new part, came back two days later and fitted, very friendly. Really stress free and just got it sorted at a reasonable price. Exactly what I wanted.
Paul in Hertfordshire Posted on 04/03/2022 , work completed 28/02/2022
Quality work and friendly service
Customer Service
Quality
Value
Darren and Dean from HeatCo completed the annual service on my boiler, it's part of their Heat Club service, which I'd also recommend. They arrived on time, very friendly, professional work and the whole job was completed in around 30 minutes. Cleaned up after themselves. Booked online so that was straight forward and easy too.
Customer in Hertfordshire Posted on 29/05/2022 , work completed 20/05/2022
Good Work
Customer Service
Quality
Value
Painless safety inspectopns for 2 houses. No problems, arrivd on time, friendly service. Flexible about changing appointment times to suit tenants
Customer in Hertfordshire Posted on 08/05/2022 , work completed 05/05/2022
Heatco Reliable, Quick and Effective
Customer Service
Quality
Value
As a member of the Heatco Heat Club for a number of years, we have had installations and regular boiler services which have always been prompt, effective and courteous. Can recommend Heatco without reservation.
Customer in Hertfordshire Posted on 06/10/2022 , work completed 04/10/2022
Boiler service
Customer Service
Quality
Value
My boiler was installed and serviced annually by Heatco. The engineers arrive on time and are always friendly, informative and leave every thing clean & tidy.
Customer in Hertfordshire Posted on 13/10/2022 , work completed 05/10/2022
Amazing service in an emergency!
Customer Service
Quality
Value
I happen to be physically disabled and use a wheelchair. My boiler stopped working at about 4pm one afternoon and since I find it very difficult to keep warm, I was desperate to get the heating fixed as soon as possible. I rang Heatco and they were literally with me in about 30 minutes. In the event it was a simple fault to fix, but I just can't thank the guys at Heatco enough. Very highly recommended!
Customer in Hertfordshire Posted on 29/04/2023 , work completed 19/04/2023
Highly Recommended - used them twice (plus regular servicing)
Customer Service
Quality
Value
A few years ago I needed a new boiler. quotes were obtained and Heatco came out with the best price. Not unrealistically cheap or price-gougingly expensive. Not only that, but during the initial survey they properly scoped out my requirements and made a suggestion for a more appropriate boiler for our house. I believe that this saved me money on a boiler that was appropriately sized for my home and has saved me money ever since by using less gas. The install was very tidy and I've had fault free operation of my boiler ever since. The team are super polite, friendly and get the job done with no mess. They were so good that I used them again when my parents needed a new boiler recently. Again, they turned up bang on time, installed an appropriate boiler for their needs. They helped get the system balanced and have come back for a post install service. They appear to be trusted enough by the manufacturers that they are able to offer the longest warranty on the boilers. The entire team are great. Polite, on time, efficient, tidy and know what they are doing. Just what you need from a Heating and plumbing company.
Customer in Hertfordshire Posted on 23/05/2023 , work completed 19/05/2023
Outside tap
Customer Service
Quality
Value
The copper pipe leading to my outside tap developed a leak. Trying not to panic I phoned Heatco for advice, spoke to Joe. I then went online to book an appointment, easy to book with good availability. Darren arrived on time and did a quick and efficient job replacing the pipe and fitting a new tap for me. Trustworthy, reliable, will definitely be using them again. Thank you Darren.
Customer in Hertfordshire Posted on 17/06/2023 , work completed 16/06/2023
Boiler Service
Customer Service
Quality
Value
As usual, a first class service, Darren Dudley arrived earlier than was booked, but phoned to see if this was convenient, Service was carried out expertly and did not leave any mess. Thank you Darren
Customer in Hertfordshire Posted on 29/10/2023 , work completed 26/10/2023
Successful boiler check and leak stopped.
Customer Service
Quality
Value
Engineer arrived promptly. Boiler check carried out and nut tightened on hot water cylinder to stop slight leak. All on schedule and budget. Engineer was polite and left no mess.
Customer in Hertfordshire Posted on 04/11/2023 , work completed 31/10/2023
Prompt and excellent service
Customer Service
Quality
Value
Our heating wasn't working. The earliest appointment I could book was not for about 6 days but booked all the same. Darren called within 24 hours of booking the appointment and then came around with 20 mins of that call and fixed the issue. UNBELIEVABLE SERVICE. THANK YOU Darren and HeatCo.
Customer in Greater London Posted on 05/11/2023 , work completed 03/11/2023
Plumbing - great service
Customer Service
Quality
Value
I've used HeatCo for a number of years now and have nothing but praise for them. Recently two of my toilets broke and Joe managed to source the difficult to find replacement parts, have the couriered over and made sure I had functioning loos by the weekend! Very much appreciated. HeatCo staff are always friendly, professional and courteous. They always turn up as expected and I trust the advice they give (the online booking system is great!). To be honest HeatCo have got me out of a plumbing pickle several times, for which I'm very grateful. Over the past few years they have deal with blocked showers, leaking taps and radiators, flush issues, replaced a boiler, shower temperature problems, and much more. It's very reassuring to have their number in my phone.
Customer in Hertfordshire Posted on 17/01/2024 , work completed 13/01/2024
Very neat job
Customer Service
Quality
Value
Shaun fitted the side back on our bath after the Aqualisa engineer had replaced our shower pump. It was an awkward job but he got it done and left everything looking as good as new. Great job!
Customer in Hertfordshire Posted on 16/02/2024 , work completed 14/02/2024
Conversion from vented to unvented central heating - an excellent result
Customer Service
Quality
Value
During a major house extension/renovation, I decided to upgrade our gas central heating system from a vented to an unvented system. I approached HeatCo for a quote, as they had previously carried out my annual boiler servicing. The conversion was a relatively major task, involving two to three people for 3 days. I received a detailed quote, itemising all the tasks needed, including the stripping out of the old boiler plus the redundant tanks and pipework in the loft; the cost of the new boiler, pressurised tank and other anciliary parts; and neatly installing new pipework. I satisfied myself that the price was competitive. Joe and his team worked solidly to complete the work. They knew exactly what they were doing. After the three days, all the work itemised in the quote was completed to my satisfaction, and I had a new heating system running smoothly, with no issues whatsoever. In short, HeatCo is an experienced and thoroughly professional company, that you can trust to carry out even complex central heating projects within the time indicated, and without any issues.
Customer in Hertfordshire Posted on 21/07/2024 , work completed 18/07/2024
Boiler service
Customer Service
Quality
Value
I've used Heatco a few times. Booking an appointment is really easy. Darren turned up on time, polite, professional, cleaned everything as he went. Very efficient. Would highly recommend. They are frequently recommended on my local WhatsApp group so it's not just my opinion.
Customer in Hertfordshire Posted on 07/09/2024 , work completed 06/09/2024