/
Endorsed by Which?
HeatGlow Heating and Plumbing
Opening Hours
Today - 08:00–17:00
- Monday 08:00–17:00
- Tuesday 08:00–17:00
- Wednesday 08:00–17:00
- Thursday 08:00–17:00
- Friday 08:00–17:00
- Saturday - Closed
- Sunday - Closed
Why you can trust this trader
After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
HeatGlow is an independently run, gas safe registered company based in Cardiff.
Gareth Jones established HeatGlow in 2014 after 10 years’ experience working in the heating and plumbing trade.
HeatGlow offers a range of services which are completed with quality and skilled workmanship and covered by a comprehensive guarantee.
HeatGlow prides itself on providing customers with a reliable, friendly and professional service.
Why Choose HeatGlow
Professional and outstanding service
Highly experienced gas engineers with over 25 years’ combined experience
All aspects of heating, gas and plumbing covered
All work is fully guaranteed
Quality after care service
Please contact us using the form on the Contact Us page with any inquiry or query that you may have and we’ll get in touch as soon as possible.
What we do
Heating contractors
- Immersion Heaters
- Central heating systems (installation and servicing)
Plumbers
- Unvented cylinder installation and maintenance
Boiler, central heating and gas engineers
- Boiler installation
- Boiler repair
- Boiler servicing
- Gas cooker installation
- Gas cooker repair
- Gas emergencies
- Gas fire repair and servicing
- Gas safety testing and inspection
- Immersion Heaters
- Power flushing
- Radiators and central heating
- Underfloor heating
Gas installers
Renewable energy
Bathroom fitters
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
34 reviews
Recommended
Recommended
by 100% of customers
Sort by
Excellent service
Customer Service
Quality
Value
Tom and Gareth have carried out gas safety checks, servicing and repairs on my behalf and I can’t recommend them enough. Their service is seamless - from initial call, scheduling and pricing through to completion of works and invoicing. They’re responsive, efficient and totally reliable. Don’t look anywhere else! ⭐️ ⭐️ ⭐️ ⭐️⭐️
Customer in Vale of Glamorgan
, work completed
Recommended
Excellent service and quality of work
Customer Service
Quality
Value
Over the last 3 years Gareth and Tom at Heatglow have installed my home combi boilers, underfloor heating and new radiators. On top of this scheduled work they have responded to call outs for frozen pipes etc. Not only is there service excellent, the quality of work has been outstanding. Additionally, they are very careful and respectful. It is not often that rooms are left tidier after a callout than they were before.
Customer in Cardiff
, work completed
Recommended
Gwasanaeth o safon bob amser/Always great service
Customer Service
Quality
Value
Mae Gareth a Tom yn gofalu amdanon ni ers blynyddoedd, popeth o service blynyddol y tân nwy i osod bwyler newydd yn ddiweddar ar ôl i'r hen un ddod i ddiwedd ei oes. Gallwch chi ddibynnu ar Heatglow i fod yn brydlon, egluro beth sy o'i le, sut i gywiro pethau a gwneud eu gwaith yn lân heb ffwdan. Gareth and Tom have been looking after our plumbing for years now, from annual gas fire services to replacing the boiler recently when the old one ran out of steam. You can rely on Heatglow to be prompt, explain what's what, how things need to be to fixed and then get the work done efficiently with no mess.
Customer in Cardiff
, work completed
Recommended
Highly recommend
Customer Service
Quality
Value
We have used HeatGlow multiple times and trust them with our annual service. They are complete professionals. They are reliable, they arrive when they say they will. High standard of work and they're tidy.
Customer in Cardiff
, work completed
Recommended
Outstanding service
Customer Service
Quality
Value
Both Gareth and Tom are excellent engineers. They have never let us down and their work is of the highest quality. Highly recommended.
Customer in Cardiff
, work completed
Recommended
Excellent in every way
Customer Service
Quality
Value
New boiler and small radiator installed. So professional and reliable, unlike many tradespeople these days! I immediately felt comfortable having them in my home. Work was completed swiftly, on time and as per quote. The price was also competitive and good value. Gareth was approachable and offered lots of help and advice, beyond the work that he was carrying out. Aftercare was also excellent. I can not recommend this company highly enough! Do not hesitate to have them carry out work for you as they will exceed your expectations!
Customer in Cardiff
, work completed
Recommended
Rapid same day response, went the extra mile as usual without complaint
Customer Service
Quality
Value
Gareth and Tom have serviced our boiler regularly since 2015. Always with efficient and friendly service with a smile. A call out on December 5 for heating failure needed a valve replacement in the boiler. Tom came at the end of a long working day. He had to drive miles across Cardiff during rush hour traffic for the part. Then all the way back , still during rush hour, to do the job, which was a long one, without complaint about either the distance, heavy traffic both ways or his late finish after completing the job. Highly, highly recommended and have recommended to friends who have used them for boilers and bathroom replacement and were equally delighted. So glad a friend recommended them to us. An added bonus that they are Welsh speakers!
Customer in Vale of Glamorgan
, work completed
Recommended
Totally reliable & professional
Customer Service
Quality
Value
We have been using Gareth & Tom for over 5 yrs since Gareth did all the plumbing work for our bathroom. He did an excellent job and since then, he or Tom, comes to service our gas fire and boiler annually. HeatGlow are our go-to guys and I have recommended them to friends who are also delighted, especially our Welsh speaking friends.
Customer in Vale of Glamorgan
, work completed
Recommended
Professional, high quality work.
Customer Service
Quality
Value
We have used HeatGlow with Gareth and the Team on numerous occasions. They are always punctual, helpful and very professional in all of the work they carry out. All work is quoted for to ensure that there are no hidden costs and always completed to a very high standard. They have completed various jobs including relocating radiators and pipework, servicing boiler, fixing a leak and plumbing in of appliances. We will certainly be using them in the future and would definitely recommend their work and customer service. Diolch.
Customer in Cardiff
, work completed
Recommended
New boiler and thermostat
Customer Service
Quality
Value
Tenants at a rented property were left without hot water when an old boiler broke down. Heatglow replaced the boiler within days. They were professional, communicated the options well and once I decided on the best option got to work straight away. This was 18 months ago and we haven't had any issues with the new boiler.
Customer in Cardiff
, work completed
Recommended