HeatXpert Ltd

The crew from HeatXpert provided me with an in-person site inspection to provide a quote that was significantly cheaper than British Gas (and quite a few local heating companies, too). They arrived on time, performed the work very professionally and pleasantly. There were some tricky problems with air in the pipes (there always are in old homes, and mine was no different, being over 70 years old), which caused issues with the new boiler operation (new electronic sensors are quite sensitive in new boilers). The next day, when the new boiler had stopped working, I called HeatXpert, and the boss came around that afternoon and didn't leave until he identified the issue and got it resolved (sometime after 9 pm). Now that is customer service and commitment to quality work (and the boilers have been working smoothly and quietly for a month now) I recommend them (and Tom in particular) for any boiler/heating needs you have.

Could not fault this everything was done to a high standard. Would definitely recommend HeatXpert. Even set up the app and everything cleaned up afterwards.

Tom and his team fitted a new boiler, the hive system since mine was very old and worked on an old thermostat. Work was completed and looks great! Kept everything clean and tidy and put back together. Was shown how to use the Hive and has this mounted in my desired location. The team also moved and changed my water tank in the loft for a new one. I wanted it in a particular corner and they didn't question it, just moved it and made it work. Now I have a nice enclosed clean tank and the old one is gone! They also removed and disposed of all rubbish so there was nothing for me to do afterwards. Chose this company because Tom was very knowledgeable and professional, plus him and his team could more then just fit a boiler, so I can reach out in future for any other plumbing needs and know I’m in good hands.

From the off, Tom came across very professional and more importantly genuine. My current system was surveyed, and Tom advised on the way forward. I decided to go with Heatxpert and it was completed in a day and less than a week from the initial start. Great service throughout, the engineers explained what they were going to do and It took them a full day. We are really happy with the new boiler and the overall service from Tom and his team.

We recently had a new boiler installed by Heatxpert, and the entire experience was exceptional from start to finish. Tom was professional, punctual, and incredibly knowledgeable. They took the time to explain everything clearly, worked efficiently, and left the space spotless once the job was done. The installation was completed on schedule with no hidden costs or surprises, and the quality of workmanship was top-notch. It’s clear they take great pride in their work and genuinely care about customer satisfaction. Highly recommend Heatxpert to anyone looking for reliable, expert heating services. We’re thrilled with our new boiler and the peace of mind that comes with it!

Great communication re quote and appointment. Arrived at time arranged with reminders issued. Rich was polite, friendly and carried out the work with no problem whatsoever and left no trace of his visit. Thank you.

We highly recommend them. Tom and the team did a fantastic job. They were exceptionally tidy and polite.

I had a new boiler installed. Tom gave me a detailed breakdown of all the information and cost. Was willing to answer any questions that I had. The work was carried out on time and at the price quoted. Tom and his team were polite and tidy. Would use again and recommend.

Entire experience of HeatXpert has been positive from first quote to after care service. The team were respectful of my property, solved unforeseen problems with no fuss and fixed a towel rail which two other plumbers had previously failed to resolve. They returned after boiler install to tidy up very minor bits and bobs in the kitchen (ie, wiping down tiles and tidying up ceiling). Showed me how to use the new system and check that I was completely happy. Will definitely use them again.

Our old boiler finally decided to die on Sunday morning. I phoned HeatXpert at around 9 am on Sunday morning to leave a message. I was amazed that the phone was answered, and even more amazed that someone came out and did a survey and quoted for a new boiler. We opted for a valiant boiler and a full system flush. I asked when the boiler would be installed. I was told work would commence the next morning. 2 really nice chaps arrived Monday morning and worked very efficiently. The boiler was up and running the same day. This company went above and beyond, coming out on a Sunday morning and fitting the next day. I've been thoroughly impressed by both the fitters who did the installation and the company itself, their customer care has been brilliant. I thoroughly recommend this company.