Heelas Heating & Renewables

We were having problems with leaky whirlpool bath fittings, and a number of other minor plumbing woes. I tried a self fix and failed, and had problems with the stop cock (nightmare!). Dan came out promptly, fixed the immediate stuff, and assessed the other items. Then as a follow up his colleague Richard came, was already well briefed, and fixed the remainder, and serviced the boiler by request too. Great service, great communicators, highly recommend!

Our 20+ year old boiler started to really play up in early Jan and despite a maintenance contract with British Gas they were unable to fix it or suggest next steps after a lengthy engineer visit so we contacted Heelas as well as other companies. Heelas were very prompt to respond, surveyed the problem boiler and pipework and made recommendations, and crucially were able to fit us in quickly. The engineers were excellent, clean, tidy, and professional, keeping us informed of what they were doing as well as discussing issues they encountered along the way. Work was completed ahead of schedule and we now have a fully functioning boiler and system for the first time in a long while. We will definitely call on their services for future plans and highly recommend them. Thoroughly professional organisation.

We contracted Heelas after moving into our home with a very old heating system which was not performing well. We had already chosen to replace the full system rather than repair (the system was 26 years old and showed signs of neglect). From the initial contact right through to the job completion, we were very happy with Heelas. The workmen were always on time, very clean and kept us informed at every step of the job, including when there was an unexpected curveball with a shower. There was a slight issue with the quote, however, it was rectified prior to job start in a fair and equitable manner. All snags were corrected before the end of each day (albeit there were only 2 minor ones!), and we also had a telephone follow up from Dan Heelas himself to check on satisfaction. Heelas are not the cheapest out there, but we are happy that we did get value for money and the satisfaction of a job very well done!

The underfloor heating needed servicing and the hot water circuit to towel radiators need more control. Dan identified the problematic issues quickly and suggested a suitable remedy. Richard attended the property to carry out the work. He was very thorough and efficient, and highly competent. All work was completed in a timely way and the team were very professional.

We are delighted with the boiler replacement and installation of a new radiator that Heelas completed for us. They were very thorough in their initial visit to ensure they really understood everything that needed doing. They were not the cheapest quote, but we had complete confidence that there would be no nasty surprises. They spotted several compliance issues that other companies did not mention, made clear what was optional but advisable as improvements, and they also explained why some expensive procedures and products other companies had suggested were not necessary or even desirable. So we feel confident that the final price paid was probably as good or better than what we would have ended up paying for apparently cheaper companies. As our old boiler had completely failed, Heelas slotted the work in very quickly. The engineer on site was very professional, helpful, tidy and clean, and he took the time to explain how everything worked and make sure the system was running well and to our satisfaction before leaving. I would recommend Heelas without hesitation and will certainly go back to them for any further heating or plumbing work we need.

Heelas Heating and Renewables is a company from whom I have had good service over the last few years. I have had a new boiler fitted (Worcester Bosch) which they service regularly, a water softener and most recently a Bosch air conditioning unit. This was completed before the last mini heatwave so I was able to benefit from a lovely cool room. I have always found the team helpful, courteous and respectful of my property. They respond promptly whenever I have any queries and would have no hesitation in recommending Heelas.

We had really good service from Heelas: thorough, considerate and efficient at all stages of the process, from quoting to completion, so I wouldn't hesitate to recommend them. We asked Heelas to supply and fit a Worcester Bosch combi boiler and new thermostat to replace our current elderly boiler. The quote was very thorough and set out a couple of different options and explained additional costs that might be incurred as the job progressed, so there would be no nasty shocks later (in the end, all went very smoothly and the worst case scenario didn't happen.) The work was done really efficiently and neatly, on budget and in the agreed time - it took around a day and a half and we were consulted about it as it went along (eg to check we were happy with the precise placement of the boiler in the space.) They went the extra mile to make good and tidy up - for example, it was necessary to replace some bricks where the old flue had been, and they managed to source bricks of the right colour and check we were happy with them. Everybody we had contact with at Heelas was pleasant, professional, punctual, helpful and considerate. I felt we were in very safe and expert hands, and I doubt you could find a better service.

The whole process was painless. Prompt communications, reliable service, competitive price, brilliant craftsmanship and clean fast work. Minor problem is the thermostat is not accurate.

Heelas fitted our new boiler in June this year, this was postponed from April due to Covid. We are very happy with the boiler and the installation was carried out efficiently and neatly. We have used Heelas over the years for various heating issues, including underfloor heating, their team are always punctual, polite and respectful of your home. I have no hesitation in recommending them.

We chose Heelas for a boiler replacement as they are local to us. The quote was competitive. The engineer (Richard) arrived on time and was very respectful of our newly refurbished wooden floors and laid covers for protection. Richard was keen to involve me at each stage and sought assurances for placing the boiler and new piping. A problem was found with the old expansion tank and a new one was sourced at additional cost. The electric for the old boiler was incompatible with the new boiler and Heelas arranged for an electrician to come that day to remedy the problem, also at additional cost. No issue with these additional requirements as this was explained in the quote. The work completed was to a very high standard and we are very pleased with the new boiler and would recommend Heelas based on our experience. The room was left clean and tidy. The following day Dan Heelas visited to inspect the work and to ensure we’re happy with everything. Our bill followed the next day with the additional work properly itemised.

Prompt with the initial survey and very competitive quotation and on time for the installation on the day. The gas engineers who came to fix it worked well throughout the day altering the necessary pipe work and installing a new boiler and left a very tidy job and fully functioning central heating at the end of the day . They were well aware of their responsibilities regarding social distancing in these difficult times but this did not hamper their work nor cause any other difficulties in the rest of the household nor compromise them explaining the important operations to me such as how to keep an eye on the boiler pressures and refill if necessary, and on the timer functions and operations. Overall, a fully professional approach by all and I would thoroughly recommend this firm to others.

The 13 year old boiler in our educational arts establishment terminally failed on Friday 24th January, a detailed quote for a new one and installation was issued swiftly and was within our budget for the quality of the boiler, it was fitted after the weekend over two days & completed on January 28th. Heelas Heating & Renewables supplied us with electric heaters and their engineers were sensitive to our requirements, working around staff & students allowing us to operate as usual and thus not lose any revenue through cancellation of classes. The boiler was neatly installed and the surrounding area left tidy, the work was completed for the amount quoted with no hidden extras, the engineer took the time to clearly explain the operation of the new boiler & thermostat.

Our old boiler failed in January and after a quote which arrived quickly it was deemed not cost effective to repair considering its age (15 yrs) and make. After a very quick response and excellent communications including a reasonably priced quote from Heelas Renewables, the new boiler was installed and up and running within a very short period of time. The company is very well run and the workmen very polite, knowledgeable and efficient people; taking care to communicate during the job and taking a lot of care to make as little mess as possible and to clean up afterwards. In my experience using them for about 20 years they are a very well run local company who I would happily recommend.

The engineers were polite, considerate and professional. Not the cheapest, but we have been very satisfied with the service, from quotation and discussing the various options to execution of the work.

We had a new HW cylinder installed in January 2019. On June 21st we found water on the floor of the airing cupboard and wetting the hall carpet. Contacted Heelas and Dan visited us first thing the following morning. They had a replacement in and fitted satisfactorily on June 25th, the delay being occasioned by the non-availability of the correct replacement cylinder. Their engineer was very professional and completed the work with minimum disruption to us within 2 and half hours. Heelas have done lots of work for us and we highly recommend them.

I can't recommend Heelas Heating & Renewables more highly. A few weeks ago my central heating and hot water system stopped working. I gave Heelas a call and Dan Heelas himself was at my door within the hour. He checked the system out and told me that there was blockage in the system and that as a result the boiler was tripping out preventing the system from working. He recommended power flushing - a prolonged and expensive process. This was carried out taking most of the day and finished with bleeding and balancing the individual radiator heat output. All the work was all carried out in a very professional manner. My heating system is now fully functional, back to the way I remember it.

We needed a new boiler in our garage to replace an old boiler in our utility room. Of the traders who came out to quote, Dan Heelas was the most through. He suggested replacing the central heating pump and two valves, all 20 years old and after some research, I accepted this as good advice and our whole system is now much quieter. The standard of work carried out was very good. It took slightly longer than expected due to a couple of complications but the quote price was honoured. Installer was very helpful and friendly. Unlike other installers, did not try and charge for a power flush as the chemical flush was adequate. No hesitation in recommending to others.

Excellent service from Dan and his team. Many installation options were discussed with great appreciation shown of what was right for us not just the most expensive “Rolls Royce” solution. The fitting team were courteous, tidy and helpful, explaining each step as the job progressed. Well done Heelas Heating.

I would not hesitate to recommend Heelas Plumbing Services, the team were very professional, dedicated and considerate in their work ethics. They did an excellent job and I was impressed with all communication and explanations as to how the boiler was to be installed. Even checked that i was happy with areas in my kitchen that needed holes drilled to accommodate pipes etc. So there were no shock factors when i returned home. They were very efficient in cleaning up after themselves and everything was nice and tidy. In fact from the day I had the estimate done till the day the job was completed all correspondence was prompt and extremely satisfactory.

Our boiler ceased working on a Sunday (one of the coldest nights of the year) and I emailed Heelas that day hoping it would be answered on the Monday. Dan from Heelas answered immediately, visited and organised a replacement on the Monday much to my amazement. The team worked hard on Monday installing a new modern boiler which involved fitting a new flue and conducing flow away and fitting some new valves and electrics. The work was complete on time but due to the age of one of the radiators it developed a leak (no fault of Heelas) and that needed replacing too. All the work was done efficiently with little fuss and the house left spick & span afterward. Could not have been done better.

From the start Dan was very professional when doing the survey of our CH system prior to installing a new boiler. He recognized shortcomings in the original install that needed correcting and quoted (rightly) accordingly. It is fair to say Heelas wasn't the lowest quote I obtained but due to their professional manner I was happy to go with them, and how right my decision proved. The install went to plan, despite a very dirty CH system, and the Heelas team of engineers all proved to be thoughtful, friendly and very obviously skilled in their trade.

We found Chris to be very thorough in his inspection of what needed to be done. We had a boiler replacement and two new radiators fitted this was done to a very high standard by friendly ( very dog friendly too! ) and proficient staff. They kept us informed of every phase of the work and explained fully any problems that might be encountered of which there were one or two which were resolved satisfactorily. Work was started and finished on time and budget as per the quote . The team all worked very well together , they were very tidy even to the point of clearing up outside. Overall we were really pleased with their high standard of work and we have already recommended this firm to others.

Dan and his team completed the work to a very high standard. The care taken at the quotation stage and the detailed information supplied, gave me confidence that the scope of the work was fully understood and also provided a solid basis upon which to compare quotes. Once we proceeded, Dan and his team carried the work out in a smooth and professional manner with very little disruption. The team were courteous, flexible and aimed to minimise any inconvenience to my wife & I as they worked in the house. The project was completed on time and the expected post- completion questions have been responded to very professionally. I would not hesitate in recommending Dan and his team.

Quick and efficient fitting with great care taken of my house whilst work was in progress. Real care taken with the pipework, which is in a stairwell so visible at eye level, and also used metal fixings which improved the look.

Our village hall boiler failed and I called Dan from Heelas Heating and Renewables for help. Dan arrived promptly and we discussed the options, it was decided to replace the boiler and associated parts, (flue exhaust, expansion tank etc.) Dan supplied a quotation within 24hrs which was accepted and the work was completed within a week. Dan surveyed the whole of the heating system after commissioning the boiler and carried out tweaks to balance the system and improve the efficiency of the radiators. A very friendly professional company.