Endorsed by Which?

Herkomer Roofing Ltd

4.9

30 Reviews

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Which? Trusted Traders has partnered with Hertfordshire Trading Standards to create a Hertfordshire Trading Standards Approved endorsement. In addition to our standard trading standards assessment, this trader has had a DBS check and is subject to a Trading Standards intelligence check

About

Herkomer Roofing and building services is a local family business. With over 15 years roofing experience, we pride ourselves on completing any roofing or building requirement to a high standard.

We are fully insured and a member of the Confederation of Roofing Contactors.

We work closely in the local community but also work further afield. We are expanding all the time but customers can be sure they will receive personal service.

What we do

  • Roofers

    • Flat roofing
    • Guttering, fascias and soffits
    • Chimneys
    • Lead work
    • Emergency roofing service
  • Chimney builders, liners and specialists

  • More Services

    • grp fibre glass
    • re-roofing
    • cladding
    • pointing

Customer reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.9
30 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Unreliable
Ben promptly came round in Oct 22 and gave a quote for fixing a leaky roof. He advised he was taking bookings for 2-3 weeks ahead. I called the day after receiving the quote but was told the earliest they could fit me in was 3 months later, for a job that would take one day. Reluctantly I agreed to the date in late January that they offered me. Didn't hear anything further until mid January when they emailed and said it would now be at least end of March before they could do the job, blaming poor weather, staff shortages etc. I emailed back asking if they could confirm a date, to which they replied they could no longer carry out the work that they had quoted for. Can't comment on whether they are any good at repairing roofs, but their shoddy customer service means I cant recommend them.
Customer in Hertfordshire Posted on 05/04/2023 (Reviewer did not use service)
The trader replied (on 05/04/2023)
Hi We do understand your disappointment and we did email you at the end of January to apologise for the situation that arose. I am a little surprised that two months later you have decided to leave some negative feedback as I have previously explained how we got to this point. this isn’t how we normally operate at all. Unfortunately due to the recent weather,delays on projects And staffing issues we had to minimise the upcoming work at that time as we wouldn’t have been able to fulfill it to a high standard. We are a small business who likes to give a good service but due to high demand we do have to prioritise and just aren’t able to be everywhere. we are just not comfortable subbing work out and potentially giving you an inferior result. Katie did notify you at the time of booking how busy we were and if it was urgent then you may be better looking for someone with more availability. unfortunately we are governed by weather also. I can assure we didnt take the decision lightly but with so much pressure on us at that time we had to do what is right for us. Again we can only apologise for any inconvenience caused. Many thanks Ben
Total roof replacement
Customer Service
Quality
Value
I contacted Herkomer because they were recommended by a neighbour having a similar roof replacement. Ben turned up when he said he would was very professional and answered my queries. Timely quote and very competitive price. The team turned up when they said they would, got the work done despite very hot weather. Kept me informed about the job. Ben explained options carefully and at the end explained what they had done. It was a painless experience and i believe it is a very good job. I would highly recommend this company.
Customer in Hertfordshire Posted on 13/08/2022 , work completed 11/08/2022
Cladding on front of house
Customer Service
Quality
Value
Tidy and efficient work carried out professionally by Ben and his colleague. Turned up on time and we were very pleased with the service provided. Next door neighbour so impressed he has asked for a quote !
Customer in Hertfordshire Posted on 08/12/2021 , work completed 07/12/2021
Professional and most satisfactory experience
The job entailed replacing guttering, fascias & soffits and renewing flat roof. Arrival times were prompt and the job was finished on budget and well within the agreed schedule. Both tradesmen were friendly, answering questions and communicating in all instances where it was necessary. An additional extra small job was also carried out promptly without any fuss. It was a pleasure to do business with Herkomer Roofing.
Richard in Hertfordshire Posted on 22/07/2021 (Reviewer did not use service)
A great job re-felting the garage roof
Customer Service
Quality
Value
I required re-felting of my garage roof - the existing roof was literally peeling off and required immediate replacement due to the poor weather. Herkomer Roofing came to have a look within a day of calling. The work was scheduled accordingly and they arrived promptly on the day. The old roof was stripped and removed. New felting was applied. They estimated a little over a day to complete and finish off for a double length garage. The job took just over a day as scheduled and looks great. They did a fantastic job laying the new felt and finishing off the trimming. The guys were very friendly and courteous and didn't leave any mess behind. I am completely satisfied with the job and would not hesitate to use or recommend them for further work should it be required.
Daniel in Hertfordshire Posted on 30/06/2021 , work completed 30/06/2021
Roofing repairs
Customer Service
Quality
Value
Arrived exactly on agreed time and carried out the repair work efficiently and cleaned the site afterwards. Very impressed with their work.
M A in Hertfordshire Posted on 15/06/2021 , work completed 15/06/2021
Fantastic Work from a Reliable Team
Customer Service
Quality
Value
Herkomer Roofers replaced the facia on my house and what a fantastic job they did, Ben and his team were very efficient and trustworthy brilliant craftsmanship left everything clean and tidy a real pleasure to work with would not hesitate using them again.
Sylvia in Hertfordshire Posted on 28/04/2021 , work completed 28/03/2021
Fantastic service
Customer Service
Quality
Value
I have used Herkomer Roofing at least three times now, and each time Ben has been fast, friendly, and very efficient. He has given me accurate estimates and explained why the work needs to be done, and how he plans to do it. He has replaced missing ridge tiles and roof tiles (no mean feat on a three story house), cleared gutters, and replaced a whole flat roof for me. I have every confidence that he is a completely trustworthy and reliable craftsman, and I would have no hesitation in both using Herkomer Roofing again, and in recommending them to others.
Customer in Hertfordshire Posted on 19/10/2020 , work completed 09/10/2020
Excellent Work
Customer Service
Quality
Value
We have used Herkomer Roofing Ltd for over 10 years for various repair jobs some big some small. We've just had a new flat roof replaced as we had a leak recently. They arrived to do the job when they said as they always do. They don't overcharge, their work is excellent, they take care and don't leave a mess. They will also have a good look around and fix other tiles that they see need sorting out if it can be done at the same time. Ben and company are extremely trustworthy take pride in their work and we would have no hesitation in recommending them to anyone.
Customer in Hertfordshire Posted on 04/05/2020 , work completed 27/04/2020
Emergency work
Customer Service
Quality
Value
I had a hole in the roof and Herkomer Roofing were there in under 24 hours, and not just to do a temporary patch up. Full job done in no time at all, and the price rather stunned me as to how reasonable it was. I wouldn't use anyone else.
Customer in Hertfordshire Posted on 16/04/2019 , work completed 16/04/2019