Hestia North East Ltd

Replacement boiler Responded to initial contact quickly, showed up on time to quote and was informative and friendly. On the day they showed up on time, did everything that was quoted for without issue, then the next day they collected the old boiler. Would happily recommend.

We recently had a new boiler installed by Hestia. We found the entire experience, from our initial contact with them to the completion of the installation, was nothing short of excellent. Clear communication was maintained throughout the process, ensuring we were well-informed in advance about costs, the date of installation, and how to operate the boiler and the controller. Hestia proved to be reliable, following through on their commitments promptly and efficiently. Moreover, their pricing was fair and reasonable. Every interaction we had with their team was friendly, polite and professional. Overall, I am thoroughly impressed with the service provided by Hestia, and I would not hesitate to use them again in the future.

I found Ian and Trevor to be reliable, professional and friendly. The price was reasonable and communication was good with any calls or e mails being responded to quickly. I would have no hesitation in recommending Hestia and I would definitely use them again.

I had a new boiler installed by Hestia North East Ltd yesterday and it was an excellent experience, Ian and Trevor never stopped and got the job done quicker then I thought it would be, I can't thank them enough for their work and they were extremely tidy. Highly recommend for anyone looking to use them.

Arrived spot on time as advised, the job was to remove a conventional boiler system and replace with a new Combi boiler. My main concern was wanting the pipes in the kitchen to be hidden without huge holes in the wall or the granite worktops hindering the installation. This was no bother to Trever and Steve, all pipes were hidden, no huge holes under the boiler, the installation was completed on time to an extremely high quality. A fantastic job, could not be happier. Nothing was a problem, both extremely knowledgeable and just nice guys. Installation was completed on time at the price quoted with minimal disruption and no mess. I have no hesitation in recommending this company.

We had Ian and Trevor out to replace our old system oil boiler central heating system with a new oil combi boiler central heating system. Both are very friendly and knowledgeable and the work carried out was to an excellent standard. All the old pipes and storage tanks were removed and new pipe work put in place with minimal disruption and the whole working area left very clean and tidy when done. An issue with how the old heating system had been plumbed in was quickly dealt with and full explanations given as to what was going on. Would highly recommend Hestia to anyone looking to have work done in the future.

We asked Hestia to quote for our new boiler and hot water system after seeing their reviews on Which Trusted Traders site. We also wanted a Which Best Buy recommended boiler and Hestia are approved Worcester Bosch fitters (as well as other makes). Ian arrived very promptly at the arranged time to give us advice and a subsequent price. We were impressed with his knowledge and thought it was a fair price for quality products and so we decided to go with them. A date for the installation was agreed at a time convenient to us and we found Ian and Trevor to be very hard working, personable and professional at all times. There was a small unexpected problem linking our existing power shower into the new system but that was resolved very quickly. We have agreed for Hestia to return for our annual service and would have no hesitation in recommending them.

I asked Ian to come to my house and give me a quote. I knew what I wanted, changing from a vented system to a sealed system, if it was possible. Ian gave three options on how to achieve it. The third option wasn't something I had thought of but I realised it was best for me, the system and probably for Ian and Trevor to install. I accepted it (after another comparison quote as I had no idea what the work should cost). Ian and Trevor are really nice chaps, friendly and considerate of your property. They got straight to work, no standing around. Between them they tackled the list of jobs. They knew everything that needed doing from Ians first visit and just got on with it. The work was finished on time without any problems. It was all very neatly installed. Trevor did an excellent job of repairing an access hole in the ceiling which I thought would be a job for me to fix. I would highly recommend that you ask them around for advice and a quote.

I am so appreciative of the whole Hestia team's efforts to accommodate me by rearranging their workload, enabling my boiler to be replaced in a relatively short time frame. Trevor and Ian arrived promptly and replaced my old Baxi combi boiler with a new updated model without any fuss. The work was carried out professionally in just over half a day and everything was left clean and tidy. Both men were very polite, helpful and friendly, and Trevor clearly and patiently explained how to set up and use the boiler’s remote thermostat. Nothing was a trouble to them, and they assured me of their ongoing support as necessary. I have no hesitation in recommending them.

In giving me an estimate for replacing my old Baxi boiler with a new Worcester Bosch boiler, Ian visited the house to check out the job. I really like to meet the person who is going to do the job for me, whether they give me confidence in what they are going to do or not. They then fixed to come on Bank holiday Monday which I was so grateful for because my house was freezing. My confidence was not miss placed. Ian and his dad did an excellent job taking out the old boiler and fitting the new one in about 6 hrs. In explaining the new digital controls I was assured that I could ring them if I needed to! I was very happy with their work and would happily recommend them.