HGS Plumbing & Heating Limited

just now New I called HGS, when I had my heating breakdown early morning. Rob was extermely helpful and arranged for one of his experts Matt to check. Matt was very efficient and professional in finding the problem with our Honey well heating system and got things resolved in no time. I can say simply brilliant. Thanks! Zac

I had an excellent experience with HGS Plumbing in Norwich and would highly recommend their services. Despite being extremely busy, they managed to attend my elderly parents’ property much sooner than expected - arriving on the same day. From the first phone call, Rob was exceptionally courteous and helpful. He explained the situation clearly and set realistic expectations, advising that it might take a couple of days to get someone out. Given that my parents (aged 78 and 82) were without central heating due to a boiler fault, I was incredibly grateful when he arranged for an engineer to visit that very afternoon. The engineer was professional, knowledgeable, and very considerate. He was able to get the boiler running again by addressing an issue with the pump and also took the time to bleed a couple of radiators. My parents were extremely pleased with both his manner and the quality of his work. Overall, I was thoroughly impressed by the team’s efficiency, honesty, and genuine care. HGS Plumbing provided outstanding service at a time when it was truly needed. Highly recommended.

Used HGS Plumbing and Heating for the first time and will be using them again. Really helpful team which helped address our plumbing issue quickly and professionally.

Really helpful local company. They came to my rescue by installing a new boiler with only a few days notice. Really efficient, polite, punctual. Highly recommend.

I’ve used HGS twice now, first for a leaky toilet and then last week for replacing my old, knackered boiler. Both times, they booked me in earlier than expected, which was great for a quick turnaround. The work was spot-on – no issues at all. The chaps they sent were friendly and professional, and my new boiler’s working perfectly. Really pleased with their service and would definitely use them again.

I contacted HGS because our immersion heater kept tripping out leaving us with no hot water. Right from the get go they were helpful and friendly. You don’t get any nasty surprises with them. They tell you how much it’ll cost and how long it’ll take and then do it cleanly, quickly and professionally. Matt, who did our work, has been and done a few jobs now and even our dogs greet him like an old friend. HGS are reliable - a trait that’s in short supply these days.

Rob from HGS was unprofessional and lazy. Instead of attending my home to assess my leaking toilet, they asked me to send them photos. On the basis of these they gave me a quote and guidance that was completely incorrect and has led to me incurring significant unnecessary costs.

They service my boiler every year, but also serve all my plumbing needs. An excellent company, reliable and effective.

Extremely happy to have found this excellent team. A very coordinated and organised approach, friendly and effiicent to deal with, and great value for money.

HGS fitted new boiler for me some years back and have kept it in tip top shape since then. They always provide exceptional service and their work is done with utmost respect, skill and professionalism. I am a very happy customer.