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HGS Plumbing & Heating Limited

4.9

29 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

About

HGS Plumbing and Heating is made up of a team of qualified, friendly and professional plumbers, gas engineers and heating engineers with over 20 years experience in the industry. During our time in the business our engineers have worked on jobs of all sizes, from huge commercial jobs for office blocks and industrial facilities all the way down to fixing a leaky tap in a downstairs bathroom.

Whatever your plumbing and heating needs, our engineers will be happy to talk through your problems and suggest the most straight forward, value-for-money solutions we can devise.

We also guarantee the highest standards. Every project is special to us, whether it is your home, your business, or perhaps your school or your church.

Our Norwich plumbers and gas engineers are highly skilled, and pride themselves on giving the best service possible. If you would like a no-obligation quote, please fill in the short form to your left and we'll get back to you as soon as we can.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas emergencies
    • Gas cooker installation
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating

  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters
    • Oil fired heating equipment

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance

  • Gas installers

    • Gas Fires

  • Bathroom fitters

    • Bathroom Installation
    • Bathroom refurbishment

My work

This business has not added any photos yet.

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
29 reviews
Customer Service
5.0
Quality
5.0
Value
4.7
Recommended

Recommended

by 100% of customers
Sort by
Reliable and Efficient Service
Customer Service
Quality
Value
I’ve used HGS twice now, first for a leaky toilet and then last week for replacing my old, knackered boiler. Both times, they booked me in earlier than expected, which was great for a quick turnaround. The work was spot-on – no issues at all. The chaps they sent were friendly and professional, and my new boiler’s working perfectly. Really pleased with their service and would definitely use them again.
Customer in Norfolk Posted on 16/09/2025 , work completed 12/09/2025
Recommended
Great company to deal with
Customer Service
Quality
Value
I contacted HGS because our immersion heater kept tripping out leaving us with no hot water. Right from the get go they were helpful and friendly. You don’t get any nasty surprises with them. They tell you how much it’ll cost and how long it’ll take and then do it cleanly, quickly and professionally. Matt, who did our work, has been and done a few jobs now and even our dogs greet him like an old friend. HGS are reliable - a trait that’s in short supply these days.
Customer in Norfolk Posted on 13/09/2025 , work completed 10/09/2025
Recommended
Unprofessional and lazy…..
Rob from HGS was unprofessional and lazy. Instead of attending my home to assess my leaking toilet, they asked me to send them photos. On the basis of these they gave me a quote and guidance that was completely incorrect and has led to me incurring significant unnecessary costs.
Customer in Norfolk Posted on 04/09/2025 (Reviewer did not use service)
The trader replied (on 10/09/2025)
Hi Thank you for taking the time to leave a review. We wanted to clarify a few points for the benefit of others reading this: - You reached out via our website and voluntarily included a photo. - We spoke with you at length over the phone, after which you sent additional photos and asked for our further thoughts without incurring any costs. - From the photos, we advised that a tiled boxing would likely need to be removed, which you mentioned you were able to do yourself. - We are confident that the advice we provided was accurate and given in good faith. The outcome would likely have been the same even if we had charged for a visit, as the necessary component can only be replaced once the boxing is removed. We hope that when you eventually find a plumber to assist, you’ll see that our guidance was correct. We’d also appreciate it if you would consider updating or retracting your review in light of this clarification. We wish you all the best in getting this resolved. Kind regards, HGS Plumbing & Heating Ltd
Great company - reliable and with skilled technicians
Customer Service
Quality
Value
They service my boiler every year, but also serve all my plumbing needs. An excellent company, reliable and effective.
Customer in Norfolk Posted on 10/07/2025 , work completed 07/07/2025
Recommended
Highly Recommended
Customer Service
Quality
Value
Extremely happy to have found this excellent team. A very coordinated and organised approach, friendly and effiicent to deal with, and great value for money.
Customer in Norfolk Posted on 18/04/2025 , work completed 04/04/2025
Recommended
Great service
Customer Service
Quality
Value
HGS fitted new boiler for me some years back and have kept it in tip top shape since then. They always provide exceptional service and their work is done with utmost respect, skill and professionalism. I am a very happy customer.
Customer in Norfolk Posted on 17/04/2025 , work completed 07/04/2025
Recommended
Great experience with HGS
Customer Service
Quality
Value
Really impressed with the service received from HGS, quick to respond, prompt service, great price, very professional. Came round to fix leak and service boiler. Would highly recommend HGS
Customer in Norfolk Posted on 16/04/2025 , work completed 14/04/2025
Recommended
Great customer service
Customer Service
Quality
Value
Great customer service and went the extra mile to get the job done quickly. Very good workmanship and overall a very positive experience. Highly recommend 👍🏼
Customer in Norfolk Posted on 12/04/2025 , work completed 01/04/2025
Recommended
Excellent work
Customer Service
Quality
Value
HGS have supplied and fitted 5 boilers for me in various houses in Norwich over the past few years, plus made other repairs as needed. I have found them consistently obliging, their staff are very skilled and their costs are very reasonable. I am pleased to recommend them.
Customer in Norfolk Posted on 20/03/2025 , work completed 13/03/2025
Recommended
Great work by HGS plumbing team
Customer Service
Quality
Value
Thanks to Rob, Tony and Pete of HGS Plumbing & Heating for their hard work to solve our heating & boiler issues: the liaison between them to work out what they thought the problem was, helped us to feel confident with our decision to replace the boiler. Special thanks to Tony for his excellent neat work, and he went out of his way to explain what he was doing at each stage of the process. And thank you for managing to fit us in before Christmas.
Customer in Norfolk Posted on 05/01/2025 , work completed 17/12/2024
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.