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High Efficiency Heating UK Ltd

5.0

980 Reviews

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Organisations and Awards

Jul 2020
Jul 2019

About

High Efficiency Heating (UK) Ltd.
We are a local, family run business based in Ashton Under Lyne, Lancashire. All our engineers are Gas Safe registered which means they have been certificated by the official regulatory body to make sure they are competent and qualified to work safely and legally with gas related appliances in your home.
HEH are Level 2 Worcester Accredited Partners. Our engineers have received training by Worcester Bosch to install and maintain their products. Because of this partnership we are able to provide you with their industry leading parts and labor guarantee.

As a business focused on excellent customer service, quality and value, High Efficiency Heating (UK) Ltd have now received over 500 five star Which Trusted Trader reviews from which we are very proud of.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Gas cooker installation
    • Gas emergencies
    • Gas cooker repair
    • Gas fire repair and servicing
    • Immersion Heaters
    • Power flushing
    • Underfloor heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
  • Gas installers

    • Gas Fires
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Immersion Heaters

Customer reviews

Why you can trust these reviews

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5.0
980 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Difficult job
Customer Service
Quality
Value
What seemed at first to be one faulty radiator turned into a much bigger job where all the pipes on the ground floor had to be replaced. HEH came out several times to get to the bottom of the problem and we're determined to sort it out. When the job was done the 2 lads arrived on time, were really friendly and completed the work on time. We went out and left them to it and when we got back you wouldn't have known they'd been; the house was so clean.
Customer in Greater Manchester Posted on 29/07/2022 , work completed 15/07/2022
The trader replied (on 18/08/2022)
Good Afternoon Thanks for taking the time to leave us a lovely review. We are so pleased that we managed to diagnose and rectify the fault on your heating system. HEH take great pride in our work and will always leave our customers homes as clean as possible. Thank You for having us carry out work in your home. Warmest Regards From all the Team at HEH
Professional, efficient and highly recommended company
Customer Service
Quality
Value
My house is 180 years old and I was anxious about possible problems when my gas boiler needed to be replaced. Especially as there was an ancient tank in the loft (which had started to leak!) I thought it would be a huge job to remove. A friend highly recommended this company to me so I duly booked an appointment for Richard, their Tech Support Manager to visit and quote for the job. I accepted their fair quotation and the work was booked to take 2 1/2 days. On the first day Dave and Chevy arrived and were so calm and competent any fears I had about the scale of the job immediately disappeared. The job was duly completed on time. They left the house clean and tidy and looking as though the job had been a doddle though I think it was quite complicated and needed experienced people to complete the work. I would highly recommend this company to anyone who needs replacement boilers or maintenance to their heating systems.. Well done Dave and Chevy and thank you.
Customer in Greater Manchester Posted on 13/07/2022 , work completed 07/07/2022
The trader replied (on 18/08/2022)
Good Afternoon Thank you for your great review. Our team love a good project to get stuck into. We are so pleased that you were happy with the works that Dave & Chevy carried out in your home. HEH take great pride in how clean we keep our work areas. Our office team are always on hand to help and advise should you ever need any assistance with your new boiler or controls. It means a lot that you would for consider us for a recommendation. Warmest Regards From All the Team at HEH
Boiler triggering off
Customer Service
Quality
Value
I have a home heating plan with HEH and had to call them out as the boiler was triggering off after using the shower for a while. I phoned just after 8.0 am and the engineer arrived a couple of hours later. Chevy was polite, friendly and very efficient. He made a thorough inspection of the boiler and made a couple of repairs. Very satisfied.
Customer in Greater Manchester Posted on 04/07/2022 , work completed 04/07/2022
The trader replied (on 12/07/2022)
Good Morning Thank you for leaving us a great review. As a home care heat plan customer we will always get out to you within 24 hours of the first call and carry out the required repairs. It means a lot that you are one of our priority customers. We are just happy that Chevy managed to get the heating and hot water running smoothly again. Warmest Regards From all the team at HEH
Excellent customer service
Customer Service
Quality
Value
Routine boiler service. A text message to say the engineer was on his way....10mins later he turned up. Completed the service quickly and was very polite and courteous. First class company. Highly recommended
Andrew in Greater Manchester Posted on 29/06/2022 , work completed 29/06/2022
The trader replied (on 29/06/2022)
Hello Thank you for your first class review. We are so pleased you were happy with the service you received from the courtesy text message prior to your appointment to the boiler maintenance. Warmest Regards From all the team at HEH
Leaking pipe
Customer Service
Quality
Value
What can I say about HEH what a fantastic company so polite and knowledgeable, thank you guys fixed a leaking pipe in my ceiling no problem no mess when other companies had stated that it couldn't be done without ripping my bathroom floor up treated our home and ourselves with respect from start to finish recommending this great company to anybody.
Kevin in Greater Manchester Posted on 28/06/2022 , work completed 28/06/2022
The trader replied (on 29/06/2022)
Hi Than you for taking the time to leave us a great review. We are so happy that we managed to get your leak sorted without to much disruption. Thankyou for considering us for a recommendation also. It really does mean a lot :) Warmest Regards From all the Team at HEH
Excellent
Customer Service
Quality
Value
Arrived on time. The engineer that turned up was very polite and helpful. Would definitely recommend this company and will be using them again.
Customer in Greater Manchester Posted on 21/06/2022 , work completed 21/06/2022
The trader replied (on 22/06/2022)
Hello Thank you for your kind review. We are pleased that you were happy with the service you received and that you would consider us to carry out work in your home again. It means a lot :) Warmest Regards From all the Team at HEH
Excellent job
Customer Service
Quality
Value
Completed with no fuss Easy to arrange Arrived on time Good communication from start to finish. Would recommend and will use again Thanks.
Customer in Greater Manchester Posted on 20/06/2022 , work completed 20/06/2022
The trader replied (on 22/06/2022)
Hello Thank you for your kind review. We are pleased that you found our services easy to arrange. We are happy that we could be of assistance to you Warmest Regards From all the Team at HEH
High Efficiency Heating UK Ltd
Customer Service
Quality
Value
For some bizarre reason term professional is not normally a term used with a heating engineer and tradesmen.However on this occasion I honestly think this word best describes the gentleman that visited me yesterday. Andy the engineer was prompt and extremely professional and in truth his advice and genuine experience in his trade has probably saved me thousands of pounds.The way he systematically diagnosed a fault in my heating system was truly remarkable. Other companies had diagnosed all sorts of weird and wonderful issues that would have required all sorts of work to be carried out but fortunately for me Andy from HEH found a fault in the system that was a due to the manufacturer. This has enabled me to get the problem resolved at very little cost. This kind of professional is very rare and I can’t recommend Andy and his company highly enough. 👍👍👍
Customer in Greater Manchester Posted on 16/06/2022 , work completed 15/06/2022
The trader replied (on 22/06/2022)
Good Afternoon Thank you for your very kind review. Andy has years of experience and will always give the best advise to any of our customers when it comes to their heating systems. We are so pleased that you found his knowledge and expertise helpful and that you managed to resolve your heating issue. Warmest Regards From all the Team at HEH
Replacement hob
Customer Service
Quality
Value
The engineer attended promptly and was cheerful and informative. He carried out the replacement with all diligence and took all waste when he left and left everything clean and tidy. We are completely satisfied with the work and would hesitate to recommend HEH.
Customer in Greater Manchester Posted on 15/06/2022 , work completed 15/06/2022
The trader replied (on 22/06/2022)
Hello Thank you for choosing HEH to carry out works in your home. We appreciate your very kind review. We hope that you are enjoying the benefits of your new hob. Warmest Regards From all the Team at HEH
Reliable and efficient
Customer Service
Quality
Value
Honeywell Wi-Fi (smart thermostat system) stopped working intermittently. Arranged a mutually convenient time to sort and they arrived punctually and changed it. A reliable and highly efficient company who I recommend for installing and maintaining central heating systems.
David in Greater Manchester Posted on 15/06/2022 , work completed 15/06/2022
The trader replied (on 22/06/2022)
Hi David Thank you for leaving us s a great review. We are pleased that you were happy with the service you received from the initial booking to the works being carried out. Warmest Regards From all the Team at HEH
Highly Recommended
Customer Service
Quality
Value
This was the first time that we have used High Efficiency Heating UK and we will definitely be using them again! We had a boiler service (including chemical flush, drain, and balancing of system) and also had some piping work done. All the team have been extremely helpful, pleasant, and polite. Fantastic service. It has been nice to have the experience of being treated well and feeling that the company is going above and beyond to do their best for you. They are happy to answer any question and have integrity. They made us feel like we could ask about anything and nothing was too much trouble. It was great to meet Andy and some of his team. They are very approachable and they did such a great job, ensuring everything was done well and tidy. High Efficiency Heating UK should be proud of their team and efforts.
Customer in Greater Manchester Posted on 11/06/2022 , work completed 10/06/2022
Central heating
Customer Service
Quality
Value
I engaged HEH to convert my old central heating system to a worcester bosch combi system, they came and gave a very fair price for the work, which I excepted, they arrived on time and finished on time ,left no mess, and the two Dylans did a great job, would highly recommend this company, thank you.
Customer in Greater Manchester Posted on 06/06/2022 , work completed 27/05/2022
The trader replied (on 14/06/2022)
Hello, Thankyou for choosing us to carry out works in your home. We hope that you are enjoying all of the benefits of your new boiler and system. Dylan and Dylan are a great team. We are so pleased you were happy with the service you received form them. If you require any further assistance with your new boiler please d not hesitate to contact Warmest Regards From all the Team at HEH
Fabulous Heating Upgrade
Customer Service
Quality
Value
Had an ageing central heating system replaced with an up-to-date Worcester Bosch combi. What a difference! Like walking into a different home! Reasonably-priced and fitted to the highest standards by friendly, professional engineers. I simply cannot praise them highly enough!
Andy in Greater Manchester Posted on 01/06/2022 , work completed 01/06/2022
The trader replied (on 14/06/2022)
Good Afternoon Thank you for your lovely review. We hope that you are enjoying all of the benefits of your new Worcester Bosch Boiler and that you were happy with the price and the service that you received. If you need any assistance with your new boiler or contrails please do not hesitate to contact us Kindest Regards From all the Team at HEH
Service
Customer Service
Quality
Value
I have been with this company for a while and can honestly say that they have always been excellent. The latest job was the annual service, they contacted me to say it was due and arrange a time and date suitable for me. On the day, they contacted me with the time they were arriving (no waiting in all day) came on time did the service,the chap was polite cleaned up and assured me as to what had been done and that everything was fine. I cannot fault H-E-H.
Clifford in Greater Manchester Posted on 19/05/2022 , work completed 10/05/2022
The trader replied (on 14/06/2022)
Good Afternoon Clifford Thank you for your great review and thank you for your continued custom, it means a lot. We know how busy lives can get and how easy it can be to forget about boiler maintenance until it is to late, so we like to keep in contact with our customers with gentle reminders. We are so pleased that you were happy with the service that you received. Warmest Regards From all the Team at HEH
Brilliant job, great service
Customer Service
Quality
Value
Could not get much better. Online quote gave a good indicator of the price. Survey engineer came on time and was great at explaining options and what was required. Installation engineer was brilliant, on time, helpful, no mess and works a treat Prices were not significantly above above average but the service on the whole thing from start to finish was outstanding !
Customer in Derbyshire Posted on 15/05/2022 , work completed 05/05/2022
The trader replied (on 19/05/2022)
Good Morning Thank you for taking the time to leave us a great review. We are so pleased that you were happy with the the service you received from the initial enquiry to the competed works including the value. We hope that you are enjoying the benefits of your new boiler and controls Warmest Regards From all the Team at HEH
Friendly staff
Customer Service
Quality
Value
The person who came to service my boiler (Dylan) was really nice and very helpful. He did a great job and fully answered my questions.
Customer in Greater Manchester Posted on 12/05/2022 , work completed 12/05/2022
The trader replied (on 19/05/2022)
Good Morning, Thank you for your lovely review. Dylan is a great service engineer and really enjoys his job roll. We are glad you found him helpful. Warm Regards From all the Team at HEH
Great company.
Customer Service
Quality
Value
Just had annual boiler/fire service. As always a thorough and efficient job. We have been with this company for several years and have always found every member of staff to be pleasant and professional.
Customer in Greater Manchester Posted on 10/05/2022 , work completed 10/05/2022
The trader replied (on 12/05/2022)
Hello Thank you for your lovely review and thank you for your continued custom with HEH. All of our staff love what we do from speaking with our customers on the phone to meeting them face to face. Its always a pleasure. We hope that your boiler and fire are running smoothly and efficiently after the annual service. Warmest Regards From all the Team at HEH
Great company
Customer Service
Quality
Value
Lovely H.E.H. came out to fix our leaking boiler. They always ring and let you know when the engineer is on route. Lovely genuine engineers. Would always recommend their customer service and quality work . A pleasure to be one of their customers.
Customer in Greater Manchester Posted on 09/05/2022 , work completed 09/05/2022
The trader replied (on 12/05/2022)
Good Morning Thank You for your lovely review. It is a pleasure having you as one of our customers. Having an emergency on your heating appliances can be stressful so HEH like to keep our customers up to date with their appointment as much as possible to give you that little peace of mind. We are pleased we managed to fix the problem for you. Warmest Regards From all the Team at HEH
Magnificent service.
Customer Service
Quality
Value
The work was fitting two radiators. Booking was easy and following an assessment the work was done efficiently. The plumbers were here on time and the work was done to a high standard. They were so polite too and took care around the house e.g. clearing up packaging, taking old radiators, putting sheets down where they were working. I do not have one negative thing to say - absolute perfection. Thank you so much. HEH will always be our first port of call for help now.
Gary in Greater Manchester Posted on 04/05/2022 , work completed 04/05/2022
The trader replied (on 05/05/2022)
Good Afternoon Gary Thank you for taking the time to leave us a great review. It is much appreciated. Our engineers will always take great care when working in our customers home, making sure their work areas are tidy during and after all work. We hope that you are enjoying the warmth of your new radiators. Please do not hesitate to call us if you need us in the future, we will always be happy to help. Warmest Regards All the Team at HEH
Very impressed.
Customer Service
Quality
Value
My brother recommended High Efficiency Heating, to me as he had a new boiler fitted and was extremely pleased with the service he received. I have had a new boiler fitted today and I am also extremely pleased with the work that has been carried out. From the initial consultation with this company through to the final installation I cannot fault them. All contacts from quotation, administration and service engineers have been very professional, efficient and very friendly. I will certainly recommend them.
Tricia in Greater Manchester Posted on 03/05/2022 , work completed 03/05/2022
The trader replied (on 05/05/2022)
Hello Thank you for your very kind review. It is much appreciated. We are so pleased that you were happy with the service you received from the first call to the installation. We like to make sure that all of our customers are kept up to date with works that are to be carried out in their homes. Thank you for considering us for a recommendation. We hope that you are enjoying all of the benefits of your new boiler. Should you need any assistance please do not hesitate to contact us. Warmest Regards From All the Team at HEH
Boiler Repair
Customer Service
Quality
Value
First time I've used these guys, they were quick, prompt, and told me exactly what was wrong with my boiler, and fixed my boiler same day. I wouldn't hesitate to use these guys again, and recommend them to my friends and family, first class job from the engineers. Can't fault them.
Customer in Greater Manchester Posted on 28/04/2022 , work completed 28/04/2022
The trader replied (on 03/05/2022)
Hello Thank you for your first class review and thank you for having us carry out work in your home. We are so pleased that we could be of assistance to you and managed to get your heating back up and running again. Thankyou for considering us for a recommendation also. Warmest Regards From all the Team at HEH
Excellent Work
Customer Service
Quality
Value
I had a new boiler fitted and a very old boiler removed. As it was an old back oiler being taken out it wasn't the simplest of jobs. The team from High Efficiency Heating have done an excellent job. They have completed as expected and on time and have left my home clean and tidy. I would happily recommend them for any heating, plumbing and servicing jobs.
Customer in Greater Manchester Posted on 27/04/2022 , work completed 27/04/2022
The trader replied (on 03/05/2022)
Hello Thank you for your great review for the recent works carried out in your home. We are so pleased that you were happy with the service that you received from our install team and we hope that you are enjoying all of the benefits of your new boiler and controls. Warmest Regards From all the Team at HEH
Annual Boiler Service.
Customer Service
Quality
Value
Service engineer arrived within the specified time scale. Was very polite and worked cleanly and efficiently. Service cost is reasonable and I would not hesitate to recommend this HEH for swift and efficient service.
Eileen in Greater Manchester Posted on 26/04/2022 , work completed 26/04/2022
The trader replied (on 03/05/2022)
Good Afternoon Eileen Thank you for your kind review. We are pleased that you were happy with the service you received from our engineer and the cleanliness of the works carried out. We would also like to thank you for considering us for a recommendation. Warmest Regards All the Team at HEH
Annual Boiler service
Customer Service
Quality
Value
Once again, another perfect service was completed by H.E.H. The engineer was professional and very courteous. He arrived within the specified time and carried the work out in a quick and efficient manner. I would have no qualms in recommending H.E.H. to all my family and friends. Good job all around. Many thanks H.E.H.
Customer in Greater Manchester Posted on 25/04/2022 , work completed 25/04/2022
The trader replied (on 03/05/2022)
Good Afternoon Thank you for your great feedback. We are so grateful that you would consider us for a recommendation and are so pleased that you were happy you received from our Team. Warmest Regards From all the Team at HEH
Great fast work.
Customer Service
Quality
Value
Got my boiler serviced, fast polite service. Came, serviced at the boiler, checked the gas, wrote up the service on the log book. Payment by card was much easier too.
Paul in Greater Manchester Posted on 20/04/2022 , work completed 20/04/2022
The trader replied (on 20/04/2022)
Good Afternoon Paul Thank you for your great review. We are so pleased that you were happy with the services that you received, including that of the card reader which our engineers carry. HEH will always complete the log book for your records and for proof that your boiler is safely maintained annually by a gas safe registered engineer. If you require any further assistance with you gas heating please do not hesitate to contact us Warmest Regards From all the Team at HEH