Homeshield Coating Ltd

Dear customer, Thank you for your comments, we do take all feedback, both positive and negative very seriously. When the initial bubbling of the paint (not render) was notified to us, we did carry out detailed analysis of the photographs we received. It was clear that the two small areas of bubbling had been caused by moisture ingress from above i.e. from roof verges or coping stones, areas of your property upon which we did not work and which are not covered by our guarantee. As a company that has been trading for some time and as you mention has worked hard to gain and keep a number of leading industry accreditations, we have nonetheless offered to come back, as a gesture of goodwill, to carry out repairs to these two small areas. We are sorry that you feel that the lengthy delays in getting to you are “excuses”, it is however the case that (reference to the Met Office will confirm) the UK has just suffered it’s wettest 15 months in over 150 years, indeed the weather has been unprecedented, with barely a 72-hour period of dry weather over most of the UK. We simply cannot and will not carry out work on walls that are damp when we start, during works or immediately after rainfall. The weather, plus a huge shortage of skilled labour in the UK construction industry, has unfortunately meant that Homeshield are many, many months behind with all its work (as I am sure you will find with any construction company working outside in the UK). In an attempt to try and reduce this backlog (and despite your belief that the company was “still up for taking new orders”), we have not advertised for new work since November 2023 and will not do so until our existing workload is more manageable. Whilst we fully appreciate that this matter has caused you some aggravation, we believe we have been transparent, factual and polite at all times.

Dear customer, thank you for your message. We sincerely apologise for the time it took Homeshield to finally resolve the issues with your wall coating. The process, as you are aware was completed in August, as we had promised. In some instances, there are wall surfaces which prove more challenging to deal with due to their age & composition (bitumen content, lime content for example) or indeed the fact that moisture has been able to penetrate behind the coating (from above or below) and cause failure, it is sometimes the case that the causes of the problem do not become apparent until after failure, which was very much the case with your commercial premises. We have now honoured our guarantee and carried out in-depth repairs, preparation and re-coating. We fully appreciate your frustrations in the time it took to get the remedial action undertaken, however, the last 2 years have seen the wettest and hence most unfavourable conditions for external wall repair and coating in living memory and with a property that had already been ‘challenging’ to weatherproof, we really had to wait for ideal conditions or risk another failure.

Thank you for your review and indeed for your business. As you correctly assert installing External Wall Insulation (EWI) on any home, especially one as prominent as yours, needs careful attention to detail and thorough planning, we are delighted that you found Homeshield a great company to work with. Enjoy your warmer home!

Dear Eddie, thank you for the time taken to submit such a detailed review of the work Homeshield completed on your home, we are obviously delighted you are happy with the new look of your warmer home.