Excellent Customer service
Hoods have fitted carpets in our lounge, stairs, landing and a Karndean floor in the hall. The service has been excellent throughout the process. Tina was very helpful and patient in the shop while we were choosing our carpets and flooring and could not do enough to help us. The team (unfortunately I do not know their names) who fitted our carpets and flooring did an excellent job, they were pleasant, polite and worked very hard, they are both a credit to the company. We will certainly be returning to Hoods when we require more carpets and flooring
Customer in Worcestershire
Posted on 01/01/2019
, work completed 17/12/2018
Recommended
Outstanding craftsmen
Have used company on previous occasion - always good value. The guys who laid the carpet were punctual, courteous and a pleasure to have in our home. Cleaned up and left everything "spick and span". Looking forward to them laying a new floor in our kitchen in the new year.
Rod, Worcestershire
Posted on 14/12/2018
, work completed 14/12/2018
Recommended
It's all about the Service
We now have 3 Karndean floors supplied and fitted by Hoods (and a 4th on order). Kitchen, Hall, Lounge and soon to be bathroom. The product speaks for itself, but, it is about the service. Tina in the office was extremely helpful in advising us. The fitting was carried out whilst we were on holiday. Attention to detail is beyond belief. I know I wouldn't go anywhere else for flooring. Might get slightly cheaper elsewhere (not a known fact), but wouldn't consider taking the risk. Thank you all at Hoods.
Customer in West Midlands
Posted on 04/12/2018
, work completed 30/11/2018
Recommended
Brilliant Service
Hoods measured up for hall-stairs and landing carpets. They were thorough, efficient and arrived on the agreed date to prepare floors and fit new carpets. All workmen were exceptional, hardworking, tidy, polite and efficient, real professionals. Carpets are beautiful and of a high quality.
Angela, West Midlands
Posted on 27/11/2018
, work completed 27/11/2018
Recommended
Professional
Carpet laid in bedroom and lounge very professional over and beyond the care I have had of other fitters, old lounge carpet re laid in bedroom looks like new, would recommend Hoods in fact I have. Mrs Rita Burton
Customer in West Midlands
Posted on 26/11/2018
, work completed 15/11/2018
Recommended
Faultless
Great service from 1st entering the shop to the final fitting by two very polite, clean and tidy fitters who did a great job.
John Jones
Posted on 17/10/2018
, work completed 17/10/2018
Recommended
People who take pride in their work!
Just had my hall floor fitted with Laminate flooring. I am delighted with the resulting look. The fitters were prompt, friendly and helpful with their advice; taking obvious pride in their work, which was completed with great attention to detail.
Elizabeth Wilson
Posted on 10/10/2018
, work completed 10/10/2018
Recommended
Approachable, professional and helpful
Tina and Paul at Hoods Carpets and Flooring made choosing and fitting carpets and kitchen and bathroom flooring a much easier task than I had expected. My son had never been in the situation to choose carpets and flooring and didn't really know what he wanted. Tina and Paul came to the rescue with an excellent team of carpet and vinyl flooring lifters, then carpet layers. Once firm choices had been made, it took no time at all for the carpeting and flooring to arrive, and be fitted after 50 year old vinyl tiles and carpeting which had been stuck to the floors had been lifted from each room in the flat. Everything was spick and span by the time they had finished. The fitting was done expertly and any fibres/mess were cleaned up. I can honestly recommend Hoods Carpet & Flooring to supply and fit carpets and Amtico flooring expertly. The team is friendly and helpful which makes everything so much easier. The final bill? It wasn't anywhere near as much as I had feared.
Denise Hobbs
Posted on 16/07/2018
, work completed 16/07/2018
Recommended
Outstanding in every respect
Wise advice given and sensible options provided. Meticulous attention to detail from start to finish. Exceeded our expectations.
Jim, West Midlands
Posted on 01/06/2018
, work completed 01/06/2018
Recommended
Professional.
Very good customers service - nothing too much trouble. Extensive products to choose from. Punctual, polite fitters. Would recommend them without hesitation.
Janet, West Midlands
Posted on 23/05/2018
, work completed 23/05/2018
Recommended
Wonderful service
Having used other carpet fitters previously, we have been very impressed by the highly professional service provided by Hoods. The help and advice in the shop and during the home visit for measurement was excellent. James and James fitted karndean in our kitchen and carpets throughout the house. They were courteous, conscientious and very thorough. They took great care in all aspects of their work and very tidy. We were extremely impressed with their work and recommend them to all our friends.
prof chris
Posted on 18/04/2018
, work completed 18/04/2018
Recommended
Excellent service
This is the third time I have used Hoods for carpets and as usual Tina and the team delivery quality carpets at a great price. There is no pressure to purchase and they are always happy to discuss requirements and offer alternative options. The fitting is excellent and I'm really pleased with the results.
Sue West Midlands
Posted on 18/03/2018
, work completed 18/03/2018
Recommended
Carpet and karndean
Having enlisted Hoods to do my carpets and karndean floor I must say how impressed I am, I'd visited the showroom and was wowed by how much choice there was - I visited a few times until I decided on my final choice and Tina and Paul couldn't have been more helpful - Paul came round to measure up and discussed the job through, I was happy with their quote so proceeded to book in to have the work carried out. The lads came round and prepared all my floors and fitted my karndean to a very high standard- the carpets they installed look amazing too! I will look to have some more rooms done very soon and will return to Hoods no doubt - great service - friendly and knowledgeable staff and a very professional installation Paul - Kings Heath Birmingham
Cozycollins
Posted on 10/03/2018
, work completed 10/03/2018
Recommended
Great service!
Very pleased that I chose Hoods to supply and fit my new bathroom floor - everyone was so helpful and knowledgeable, from the shop staff to the chap who measured up and James and his colleague who did the prep and fitting. Really happy with the result and the price was very fair too, would definitely use again!
JodieS
Posted on 06/02/2018
, work completed 06/02/2018
Recommended
Excellent job
Prompt & professional. Friendly, helpful fitters. Clean and tidy job. Heavy furniture moved & put back in situ after job complete. Excellent all round (second time using Hoods).
Pauline, West Midlands
Posted on 17/01/2018
, work completed 17/01/2018
Recommended
Great quality and service
I have bought a flat in Birmingham and decided to use Hoods after much deliberation. The customer service was over and above my expectations. On the date the carpets & flooring was to be fitted I was very ill and Hoods proceeded with the job - they did work of a high quality and were very sensitive whilst I was unwell.
Helen, Nottinghamshire
Posted on 18/12/2017
, work completed 18/12/2017
Recommended
Professional and helpful
Moved all furniture and replaced. Excellent aftercare when a potential issue was found, but resolved and very happy with the carpet fitters and whole team. Definitely would use again.
Rachel, West Midlands
Posted on 06/09/2017
, work completed 06/09/2017
Recommended
Brilliant job
They were very respectful and did a very good job. I was more than happy with their work and would have them again.
Barbara, West Midlands
Posted on 10/08/2017
, work completed 10/08/2017
Recommended
Prompt and professional.
Turned up on time, cleaned up after themselves, asked me to inspect the work, and if I was happy with it.
Catherine, West Midlands
Posted on 07/07/2017
, work completed 07/07/2017
Recommended
Brilliant
We have had all our rooms carpeted over the years and wouldn't have anyone else.
Janet, West Midlands
Posted on 27/06/2017
, work completed 27/06/2017
Recommended
Great job.
The whole process from visiting the shop, bringing samples home, measuring and getting the quote was very good. The final job was completed very professionally with an excellent fitting. We are very pleased with our room.
Sheila, West Midlands
Posted on 19/06/2017
, work completed 19/06/2017
Recommended
Excellent job and company.
From initial contact with Hoods, everyone has given the best customer service possible. My order was never pressured, and I received good honest advice and help in making a choice of carpet. They surveyor turned up on time and discussed the job fully and sent a quotation quickly. The quotation was well presented and detailed. The appointment for fitting was kept and the fitters did an excellent job. They were polite, friendly, and first class at their work.
Robert, West Midlands
Posted on 14/06/2017
, work completed 14/06/2017
Recommended
prompt & professional
A very good job. Clean carpet fitters who cleaned up after the job.
Janet, West Midlands
Posted on 13/06/2017
, work completed 13/06/2017
Recommended
Brilliant job
Very professional from measuring up to fitting, brilliant job and clean and tidy, Lovely chaps very polite.
Lynd, West Midlands
Posted on 05/06/2017
, work completed 05/06/2017
Recommended
Kitchen and utility flooring
Hoods are a recommended supplier of Karndean flooring, indeed they were recommended by the Karndean showroom in Evesham. They gave us a couple of quotes for differing floor areas and surfaces and when we'd made up our minds were quick to complete the work, to a good quality. Just remember that following installation floor levels are raised and this will make a difference to both doors and kitchen plinths which will result in extra work and expense.
Which? Trusted Traders Consumer
Posted on 02/03/2017
, work completed 02/03/2017
Recommended